<p>The purpose with this paper is to find out how the knowledge development is functioning within the hotel industry and if it would be possible to implement Knowledge Management as a strategy.</p><p>The procedure used during the method part is a case study, with semi structured interviews. The method of reasoning during this paper has been abduction this is because the approach to this research has oscillated between both a deduction and a induction approach.</p><p>The theories that this paper have been based upon is Mr I Nonaka’s thoughts around the four modes of knowledge; Socialization, Externalization, Combination and Internalization. The four different modes are comparable to four different ways of learning that are separate from each other but at the same time connected through a knowledge spiral which makes it possible for the four modes to collaborate as a unit of knowledge.</p><p>Six interviews have been carried out for the empirics, the interviews all came from different fields of work. During the interviews almost all of the personnel asked where positive to knowledge development and knowledge exchange both within the hotel and with the outside. The only exception was the cleaner who only was focused on a internalization mode of learning. The interviews also showed that the there is a will amongst almost all personnel to take part in the procedure of all the knowledge modes but the monetary aspect and the lack of time makes it harder for them to do so.</p><p>The result of the analysis of this paper is that the hotel where the case study was made was that, if used the hotel could benefit from a knowledge management strategy but it is nothing they implement in their management of the hotel today.Also shown in the analysis is that if the knowledge management strategy is supposed to be successful within the hotel and make them save both money and time all different fields of work within the hotel must be involved and time must be invested to save time. But most important of all the management must realize how much power there is in knowledge.</p>

The purpose with this paper is to find out how the knowledge development is functioning within the hotel industry and if it would be possible to implement Knowledge Management as a strategy. The procedure used during the method part is a case study, with semi structured interviews. The method of reasoning during this paper has been abduction this is because the approach to this research has oscillated between both a deduction and a induction approach. The theories that this paper have been based upon is Mr I Nonaka’s thoughts around the four modes of knowledge; Socialization, Externalization, Combination and Internalization. The four different modes are comparable to four different ways of learning that are separate from each other but at the same time connected through a knowledge spiral which makes it possible for the four modes to collaborate as a unit of knowledge. Six interviews have been carried out for the empirics, the interviews all came from different fields of work. During the interviews almost all of the personnel asked where positive to knowledge development and knowledge exchange both within the hotel and with the outside. The only exception was the cleaner who only was focused on a internalization mode of learning. The interviews also showed that the there is a will amongst almost all personnel to take part in the procedure of all the knowledge modes but the monetary aspect and the lack of time makes it harder for them to do so. The result of the analysis of this paper is that the hotel where the case study was made was that, if used the hotel could benefit from a knowledge management strategy but it is nothing they implement in their management of the hotel today.Also shown in the analysis is that if the knowledge management strategy is supposed to be successful within the hotel and make them save both money and time all different fields of work within the hotel must be involved and time must be invested to save time. But most important of all the management must realize how much power there is in knowledge.

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Research in knowledge management has gained much attention in recent years. In the past, the process view that focuses on the creation, organization, sharing, and application of explicit and tacit knowledge has dominated knowledge management research. In this study, we propose an alternative view that examines the dynamic relationships of knowledge from an ecological perspective. The DICE model developed from relevant ecological concepts is proposed. The model consists of four major dimensions in measuring the status of organizational knowledge management: knowledge distribution, interaction, competition and evolution. These four elements interact with each other and evolve over time to form a knowledge ecology in an organization. The DICE model is supported by a qualitative case study in this research. Evidence collected through interviews in a large semi-conductor packaging company indicate the existence of these dimensions. A quantitative survey was then conducted to examine the relationships between these knowledge ecology constructs and organizational performance. The results show that different knowledge ecology do affect knowledge management performance. Therefore, the DICE model can be used to measure the knowledge ecology of an organization and managers can use the model to assess their knowledge ecology and make improvement in order to enhance organizational performance.

The relathionshiops between industry attribution and knowledge management-A case study on Petroleum and Petro-chemical Industries, steel industries, and TFT-LCD industries. To meet the demands of the market and create demands and hence to build up new competitive advantages in the knowledge-economy world, the focus of enterprises is to manipulate knowledge, make good use of the characteristics of knowledge-sharing and innovation. Therefore, knowledge management can be deemed as a weapon for organizational management and organizational development. With fine-quality knowledge, enterprises can create new knowledge and enhance corporate competitiveness. The aim of this research is to explore the differences of the mechanisms of knowledge management and the relationships between industry attributions and knowledgement among enterprises. With interviews with companies and relevant literature review, we conclude the following researching findings: Research finding 1: When the technologies in an industry go into a ripe phase, the model of knowledgement tends to focus on integrating explicit knowledge; when the technologies are still in the growth phase, the model of knowledge management focuses on internal interaction. Research finding2: Enterprises place more importance on knowledge transfer and their knowledge management mechanisms focus on information system when the industry life cycle is in the ripe phase; enterprises value knowledge innovation and their knowledge management mechanisms focus on the platform of human interaction when the industry life cycle is in the growth phase. Research finding 3: Industries in ripe phase emphasize the knowledge storage, diffusion, and application; industries in growth phase emphasize the knowledge creation. Keyword: knowledge management, industry attribution, industry life cycle, mechanism of knowledge management.

½×¤åºK­n (­^) In the IC packaging and testing industry, short lead-time, high yield performance and excellence in quality are the major factors for competition. To achieve these goals, experienced and knowledgeable employees as well as a culture appreciating collaborative problem solving and knowledge sharing are essential. The case company realized and promoted the importance of collaborative problem solving and knowledge sharing. Currently, several collaborative problem solving and knowledge sharing activities can be observed in the case company. Although the case company appreciates and creates the culture of collaborative problem solving and knowledge sharing, several challenges remain to be addressed. ¡P Reuse of lessons learned knowledge (or tacit knowledge for short) seldom takes place. ¡P Retention of Lessons Learned knowledge is lacking. ¡P The availability of lessons learned knowledge is a concern. To address the above-mentioned challenges faced by the case company, the purpose of this research is to develop and implement a knowledge management system. Specifically, an lessons learned knowledge repository will be constructed for capturing, retaining and reusing lessons learned knowledge. The goals of the target knowledge management system include facilitating efficient inter- and intra-departmental knowledge sharing and improving the knowledge availability that, in turn, leading to a productivity improvement. Empirical evaluations on the usability of the proposed system will be conducted and analyzed.

The concept of knowledge management has become a critical issue in both academic and practical area. Organizations invest huge resources in knowledge management work in order to maintain long term competitive advantage. Therefore, how to use information technology to support knowledge management in an efficient way is a critical success factor in organizations adopting knowledge management. However, the running effect of knowledge management system does not achieve organizations¡¦ expectancy. The main reason is that knowledge management system is designed for unstable form of knowledge; developing information system in a structural way can not process this abstract knowledge effectively. For the reason, this research applies intelligent agent technique in developing knowledge management system, hoping to make use of intelligent agents¡¦ autonomy, communication ability, adaptability and mobility to raise the efficiency of knowledge management. This research analysis the general knowledge management works in order to find out the general knowledge management requirements. And then, this research also checks which requirements are suitable for intelligent agent to process. After integrating these requirements, this research proposes a complete intelligent agent based knowledge management system framework and a detail definition of each intelligent agent, and a set of message communication protocols between these intelligent agents.

Twenty-one century is a knowledge-economy age. Knowledge that replaces the machine, capital, material, or labor becomes the most important element of management of organization. Knowledge is also an important condition of competition and survival. Knowledge plays an important role in economic system in the future. A government of huge organization should make efforts in the management of transferring knowledge to competition as enterprise. According to government will play an important role as a planner and advancer, so the research of government knowledge management will be took into account. The research collects and classifies literature and finds seven original factors of government knowledge management, and verifies the relationship among three variables of knowledge management behavior intention. The research uses principal factor analysis to find the key success factors of knowledge management. Six key success factors has been extracted in this research by factor analysis (principal component analysis), they are (1)the basis of knowledge management of organization ; (2)important conception of knowledge management to organization ; (3) need for a clear standard system to evaluate ; (4) available resource of information technology¡F(5)policy support¡F(6)the responsible group for knowledge management. The analysis of this research showed that 28 KM variables are considered significantly important. The first important variable is ¡§leadership and ability to promote change of the management¡¨ and previous five factors are especially the factor of the attitude to knowledge management. The research also classify three factors about the difficulties of the implement of knowledge management, they are (1)the difficulties about employees¡¦ abilities of technology¡F(2)the difficulties about the organization structure and culture¡F(3)the difficulties about the abilities of planning. The conclusion of this research is to provide feasible suggestions to government administration so that they could construct KM in an effective and efficient way. Some supportive policies from the government organizations are suggested as well and I hope this research can provide the government with the experience.

The proverb ¡§Knowledge is power¡¨ points out the importance of knowledge. Most organizations understand the importance of knowledge and treat knowledge as a vital resource. Research in knowledge management has gained much attention in recent years. This study investigates how knowledge distribution affects knowledge interaction types, and how knowledge interaction affects the performance of knowledge management in an organization. A measure of interaction quality is also defined to include process and outcome quality. A survey research was conducted to examine our research framework. The results show that: 1. knowledge intensity affect the type of knowledge interaction and outcome quality. 2. Different types of knowledge interaction results in different interaction quality. 3. Outcome quality of knowledge interaction types affects KM performance. 4. KM performance affects organizational performance.

<p>The help desk serves as the first support level for solving IT problems but sometimes they have their own problems. These problems can be linked to the lack of access to the right knowledge which could be solved by implementing knowledge management so that agents have all the knowledge they need available to them when they need it. There is statistical data available to confirm that, by implementing this knowledge management-centric approach, there is a significant improvement in throughput and reduced times spent on calls. Yet there seems to be that there is no research available to show us the cultural, process, resource and responsibility impact of knowledge management in this environment. This is the focus of this project and by creating a special knowledge management system prototype, for a working help desk, these aspects are analyzed. The results show a minimal culture barrier, more structured processes, better access to resources and increased responsibilities.</p>