This research study investigates the concept of workplace information literacy (IL) theoretically and empirically, focusing on the connections between information literacy and knowledge management (KM). This dissertation examines the relevance and applicability of current IL frameworks in a workplace environment by means of a review of the literature, a review of NHS Scotland documentation on its KM initiatives, and a phenomenographic study undertaken with frontline staff at NHS24, a nurse-led, 24/7 service of NHS Scotland that provides over-the-phone consultation and health information. For that study, a working definition of IL as ‘effective information use’ was employed. The concept of information literacy has been developed mainly within librarianship, researched mainly within educational contexts and focused on individual competence in information use. While its application to workplace environments has been assumed, comparatively little research has been done into workplace situations. On the other hand, the concept of knowledge management is directed at a wider organizational level. However, while there is a clear focus in the KM literature on the value of information and its importance for organizations, little attention has been paid to the theoretical and empirical developments of Library and Information Science (LIS) relative to information behaviour and effective information use. The findings of this research identified limitations in the current IL frameworks, notably the lack of consideration for people’s exchanges of knowledge and information and of the social sense making that influences information interpretation and application. The findings endorse views of learning and information use grounded in socio-constructive perspectives and a consideration of context as situated practice. The conclusions suggest the need for more collaboration between studies of IL and information behaviour, and for LIS research to focus more on workplace studies and knowledge management.

The enterprises that deliver capability are trying to evolve into through-life businesses by shifting away from the traditional pattern of designing and manufacturing successive generations of products, towards a new paradigm centred on support, sustainability and the incremental enhancements of existing capabilities from technology insertions and changes to process. The provision of seamless through-life customer solutions depends heavily on management of information and knowledge between, and within the different parts of the supply chain enterprise. This research characterised and described Capability Engineering (CE) as applied in the defence enterprise and identified to BAE Systems important considerations for managing knowledge within that context. The terms Capability Engineering and Through Life Capability Management (TLCM), used synonymously in this thesis, denote a complex evolving domain that requires new approaches to better understand the different viewpoints, models and practices. The findings and novelty of this research is demonstrated through the following achievements: • Defined the problem space that Requirements Engineers can use in through-life management projects. • Made a contribution to the development of models for Systems Architects to enable them to incorporate 'soft' systems within their consideration. • Independently developed a TLCM activity model against which BAE Systems validated the BAE Systems TLCM activity model, which is now used by UK Ministry of Defence (MoD). • Developed, and published within INCOSE1, the INCOSE Capability Engineering ontology. • Through the novel analysis of a directly applicable case study, highlighted to Functional Delivery Managers the significance of avoiding the decoupling of information and knowledge in the context of TLCM. • Through experimentation and knowledge gained within this research, identified inadequacies in the TechniCall (rapid access to experts) service which led to the generation of requirements for an improved service which is now being implemented by BAE Systems. The results showed that managing knowledge is distinct when compared to information management. Over-reliance on information management in the absence of tacit knowledge can lead to a loss in the value of the information, which can result in unintended consequences. Capability is realised through a combination of component systems and Capability Engineering is equivalent to a holistic perspective of Systems Engineering. A sector-independent Capability Engineering ontology is developed to enable semantic interoperability between different domains i.e. defence, rail and information technology. This helped to better understand the dependencies of contributing component systems within defence, and supported collaboration across different domains. Although the evaluation of the ontology through expert review has been accomplished; the ontology, KM analysis framework and soft systems transitioning approach developed still need to undergo independent verification and validation. This requires application to other case studies to check and exploit their suitability. This Engineering Doctorate research has been disseminated through a number of peer reviewed publications.

An organisation's accumulation of knowledge has been identified as a key factor in its progress and survival. This is particularly the case for a business that involves service delivery and is very pertinent to the construction industry. The key to success in managing organisational knowledge is recognising the importance of managing (and maintaining) the knowledge of the staff in the face of staff retention challenges. Knowledge retention is integral to ensuring that the experience and tacit knowledge acquired by the staff during their service will not be lost when the staff leave the organisation. The concept of Knowledge Management (KM) is seen as the solution through the inculcation of knowledge sharing via various tools and techniques in managing the knowledge within parties in construction. The aim of this research is to identify where and how KM initiatives being used within PFI-FM healthcare projects as a result of the unique character of the associated PFI contracts and a wide range of FM services. The complexities involved in managing and delivering services at the operational stage of PFI projects and the vast amount of tasks and services stipulated in the FM context, particularly regarding the planning, types of services, time, place, tools and resources needed, make it a suitable area for KM adoption. This research, which involved exploratory studies, literature reviews, analyses of three case studies involving PFI-FM healthcare projects and structured interviews with the Facilities Managers, has managed to discover the adoption of KM tools in managing FM healthcare services among Facilities Managers in PFI healthcare projects. However, KM has not been used to its fullest potential; the incomplete application of KM initiatives has, thus, created some problems with regard to delivering PFI-FM healthcare services. The outcome has resulted in the formulation of a framework that combines the best practices of KM initiatives with practical approaches of managing organisational knowledge of FM healthcare services which derived from the case studies. The framework has been validated by experts evaluated from the industry and refined to ensure that the framework developed is practical. The most pertinent achievements of this research include demonstrations of the needs for KM initiatives in delivering PFI-FM healthcare services and the development of a framework to enable better service delivery among the PFI-FM healthcare service providers, particularly with regard to addressing the challenges derived from PFI contracts and the vast scope of FM healthcare services. Overall, the study provides a clear justification and indication from a theoretical point of view and empirical evidence from the facilities managers perspective of the significance of KM initiatives in delivering PFI-FM healthcare services in the UK. Furthermore, recommendations have been made to improve and enable comprehension of the framework application and facilitate its implementation in the construction industry.

Communities of practices are particular and identified knowledge networks involved in a new global, virtual and digital framework. The study of their specific characteristics, the Legitimate Peripheral Participation and the duality Reification/Participation, provides the necessary background to understand and formalize the barriers and the limits in this new context. <br />In order to overcome these ones, the analysis of the tools and the methods for computerized reification (content analysis, information architecture, information visualization) and for enrichment and assessment of content and users (Human-Computer Interactions, Collaborative filtering) enables to develop a methodology to support the application of an automated and interactive reification process in a virtual Communities of Practices.

<p>Flera forskare går så långt att de säger att kunskap kan vara den enda bestående konkurrensfördelen ett företag har i dagens föränderliga omvärld. Knowledge Management som begrepp tog fart i början av 1990-talet och har sedan dess varit föremål för omfattande forskning. Samtidigt sägs det att kunskap kan vara svår att kommunicera och överföra. Vi började fundera på vilka företag som kan tänkas använda strategier för att hantera kunskap, och om Knowledge Management är så utbrett bland företagen som forskarna ger sken av, är det en så betydelsefull komponent i utvecklandet av företags konkurrensfördelar? Vi valde att undersöka Saab Barracuda AB som är världsledande inom signaturanpassning och titta på hur de, som svenskt multinationellt företag, hanterar tillvaratagande och överföring av kunskap. Undersökningen genomfördes genom en intervju med ekonomichefen på Saab Barracuda AB på plats vid huvudkontoret i Gamleby. I uppsatsen presenteras teorier kring kunskap, Knowledge Management och multinationella företag med dotterbolag. Utifrån dessa teorier analyserades Saab Barracuda AB:s syn på och strategier för tillvaratagande, spridning och skapande av kunskap. I vår undersökning fann vi att man inom Saab Barracuda AB inte arbetar med strategier för kunskapsspridning, men att det ändå fanns en del inslag av spridning på det sätt det beskrivs i teorierna. Det var dock förvånande att se att ett så framgångsrikt företag, vars främsta resurs ansågs vara kunskap, enligt oss endast omedvetet hanterade kunskap. Kunskapsvinster var mer en bieffekt av andra strategier. Det framgick även tydligt av undersökningen att e-post är det verktyg som användes mest frekvent vid utbyten och interaktion.</p>

A guide to the mindset needed to perform competent knowledge work.

The Centre for Management of Innovation and Technology (CMIT) of the International Management Institute (www.imi.edu), New Delhi organized the Second Workshop on "Creation and Dissemination of Knowledge" during 15-17 October, 2008 at the National Institute of Technical Teachers' Training and Research (NITTTR), Chandigarh. The Workshop was organized in association with the Department of Scientific and Industrial Research (DSIR), Ministry of Science and Technology, Government of India. The focus of this Workshop was creation and dissemination of knowledge in the backdrop of India's aspirations to emerge as a knowledge economy and compete with the developed world. To meet this purpose, the Workshop discussed major factors that impinge on the creation and dissemination of knowledge. For pursuing its objectives, the Workshop discussed, among others, trends and prospects of socio-economic and technological growth, role of knowledge in supporting growth, policy statements, and the role of government, research institutes, universities and corporate sector in promoting knowledge creation and dissemination. The Workshop was conducted in an interactive mode through a mix of lectures and discussions. Workshop proceedings contain following background papers: (1) India as a Leading Player in the Global Knowledge Economy (M. K. Khanijo); (2) Trends and Prospects of Socio-economic and Technological Growth and Role of Knowledge in Supporting Growth across Indian States: A Co-integration and Causality Approach (Arindam Banik and Shromon Das); (3) Managing Knowledge Creation and the Knowledge Organization (Parthasarathi Banerjee); (4) Increasing Innovation & Productivity with Knowledge â Integrating Workers in the Organisation Larger System (Y.K. Anand and Manmohan Singh); (5) Human Resource Development and Utilization in R&D Activities (M. K. Khanijo); (6) Knowledge Management Practices and Application in Pharma Company: Case Study (Gunmala Suri); (7) Knowledge Management for Educational Practices and Policy Making in Technical Education (Ganesh Dalvi and K.M. Rastogi); (8) Knowledge Process Outsourcing (KPO) in India - Opportunities, Trends and Skills (D.D. Sharma); (9) Bibliography on Knowledge Management (compiled by M.K. Khanijo); (10) Glossary of Terms in Knowledge Management: Draft Indian Standard (Bureau of Indian Standards).

This submission reports on a cross-disciplinary inquiry into topicality and relevance, involving an in-depth literature analysis and an inductive development of a faceted typology (containing 227 fine-grained topical relevance relationships arrayed in three facets and 33 types of presentation relationships). This inquiry reveals a large variety of topical connections beyond topic matching (the common assumption of topical relevance in the field), renders a closer look into the structure of a topic, and induces a generic topic-oriented information architecture that is meaningful across topics and domain boundaries. The findings from the analysis contribute to the foundation work of information organization, metadata development, intellectual access / information retrieval, and knowledge discovery. The typology of topical relevance relationships is structured with three major facets: * Functional role of a piece of information plays in the overall structure of a topic or an argument; * Mode of reasoning: How information contributes to the userâ s reasoning about a topic; * Semantic relationship: How information connects to a topic semantically. This inquiry demonstrated that topical relevance with its close linkage to thinking and reasoning is central to many disciplines. The multidisciplinary approach allows synthesis and examination from new angles, leading to an integrated scheme of relevance relationships or a system of thinking that informs each individual discipline. The scheme resolving from the synthesis can be used to improve text and image understanding, knowledge organization and retrieval, reasoning, argumentation, and thinking in general, by people and machines.

This research addresses the problem of developing computer-based systems to support the understanding of information by executive level users. The approach taken is based on the use of prior knowledge in the form of knowledge (cognitive) structures to understand new information. The knowledge structures used are case, schemata, concepts, and semantic networks. A system architecture for supporting information understanding, the Understanding Support System (USS), was developed and was implemented on an Apple Mac using HyperCard software. The USS is implemented in an object-oriented architecture using hypertext organization methods to support the cognitive process of associative information development and retrieval. Node and link representation and associative schemes are used to store and represent cognitive structures in the form of networks of interlinked nodes of knowledge. These networks are treated as individual units by the USS. The current system supports a single user for: (1) building mental representations, (2) using prior knowledge in the form of knowledge nodes, knowledge structures, and case knowledge, (3) using knowledge structures for knowledge base access, and (4) navigation of the knowledge base through links that associate knowledge nodes in the cognitive structures. Eventually the USS can support use of a corporate knowledge base by many users. An evaluation of the USS based on human-computer research methodologies for systems development is discussed.

Indigenous knowledge systems (IKSs) have made positive contributions in agriculture / health care / medicine / food preparation and preservation / land use / education and a host of other activities in rural communities as well as in urban ones (Warren, 1991:26). Yet hardly a day goes by when an elderly man or woman does not die with all the wealth of knowledge, which is then buried beyond recovery. Therefore, there is a need for institutions, which are in the business of information like libraries and/or information centers to manage (collect, document, organize, store, disseminate) the indigenous knowledge for potential contribution in present and future endeavours. Ngulube (2002: 96) rightly points out that the loss of IK will &ldquo / impoverish society&rdquo / .<br /> <br /> The main aim of the study was to explore the issue if indigenous knowledge within the library and information sector, specifically within the Swaziland National Library Service / investigate if IK is managed / determine how it can best be managed in order to contribute positively to the community / and identify ways to best manage it. This study adopted the qualitative research methodology using the triangulation method, which allows the use of different data collection techniques.<br /> <br /> The study found that Swaziland National Library Service (SNLS) manages IK, but at a very low level. Lack of funds is one major issue that has been voiced as the biggest hindrance to Indigenous Knowledge Management and that Library and information professionals are not adequately trained to manage IK. The study also discovered that Library and information services in Swaziland are still very much book-based and very much westernized, such that only a select elite is catered for by the current services. Intellectual property rights are not dealt with, with respect to IK.<br /> <br /> From the findings, this study recommends that Library and information professionals include indigenous knowledge in the existing collection development policies or must design collection development policies that include IK.