For the purpose of survival and maintaining excellent performance, the hospitals are seeking to adopt suitable strategies to fulfill organization development. By the uprising speed of economic development in China with the increasing demand of medical care, it is eager for us to understand what proper strategies the hospitals should take in order to fit the external environment and internal environment. Moreover, linking human resource development strategies such as training and career development with hospital business strategies to examine if there is any relationships. The result of research is pointed out: According to different inside and outside environment, the medical organization can develop a suitable operation style by itself. For example, the large-scale comprehensive tertiary hospital can choose the tactics trends of the difference or grouping strategies, and the medium and small-scale clinic or the section hospital can choose to refine the tactics specially. In human resource development, with the difference of the domestic and foreign environment, the medical organization also different methods. Especially on the employing mechanism, the public hospital has sounder system, bigger development space and brand benefit, but comparatively speaking, the private hospital has more flexible wages and promotion system. However, this research was conducted in qualitative method which case details were collected from two different government owned hospitals in Shanghais area in regard to investigate the linkage between hospital business strategies and human resource development strategies they apply. Since they are both owned by the government, this research found specific phenomenon for business practices and future research implications.

Background Developing, emerging and developed countries are vulnerable to disasters and might require external assistance to cope with their aftermaths. It is forecasted that disasters will increase five-fold over the next 50 years. In an environment, which is characterized by many uncertainties, humanitarian supply chains are created to provide disaster relief in a highly complex and dynamic setting. This environment is unique for every disaster, where infrastructure, government, physical, socio-economic and security situational factors can either facilitate or restrict humanitarian operations. Agile supply chain principles enable humanitarian organizations to quickly respond to disasters. Purpose The purpose of this thesis is to explore and analyze the impact of external situational factors on the agility of humanitarian supply chains and humanitarian organizations’ actions taken to address those external situational factors during the immediate response phase of an emergency event. Methodology For the purpose of this study a combination of an inductive and deductive research approach was applied. The study was of exploratory and qualitative nature with a single case study in its focus. Empirical data was collected by conducting semi-structured interviews with nine respondents involved in the disaster relief operations of Haiti Earthquake 2010. Empirical findings were analyzed by using the template analysis. Conclusion External situational factors have a strong impact on capabilities enabling humanitarian supply chains to be agile during the immediate response phase. Humanitarian organizations are able to reduce the negative impact of external situational factors while in other cases the negative impact of external situational factors is further intensified by actions taken by humanitarian organizations. Furthermore, humanitarian organizations are able to utilize and enhance some of the positive impacts of external situational factors. However, the initially positive impact of some external situational factors may be reduced by inappropriate actions taken by humanitarian organizations. Therefore, understanding the context of the disaster’s broader environment is a prerequisite to an effective emergency response.

O Serviço de Atendimento Móvel de Urgência (SAMU) é o responsável pelo atendimento préhospitalar (APH) realizado no Brasil que é aquele que se desloca para atender as vítimas em casos de urgência-emergência, funciona através de uma rede telefônica e pode ser caracterizado como um sistema complexo por envolver as centrais de regulação e as bases com as ambulâncias. Essa dissertação é formada por dois artigos que versam sobre o SAMU. No primeiro deles o objetivo foi mapear as influências do ambiente externo do SAMU metropolitano de Porto Alegre sob a ótica dos sistemas sociotécnicos. Para tal foi utilizada a análise macroergonômica do trabalho – AMT (GUIMARÃES, 2010) que tornou possível o entendimento da influência do ambiente externo no atendimento da população. Foi destacada na pesquisa a falta de conhecimento da população quanto ao funcionamento do SAMU, o elevado número de trotes, a falta de integração entre os serviços públicos, entre outros. Além disso, dentro da macroergonomia, a percepção dos fatores de riscos a que estão submetidos os trabalhadores é fundamental para que durante o atendimento realizado à população não haja dúvida quanto aos procedimentos seguros a serem adotados, para se evitar que possa ocorrer algum acidente. No segundo artigo foi realizada uma pesquisa identificando a percepção dos trabalhadores quanto aos fatores de risco. Identificou-se que os fatores de riscos como levantamento de peso, esforço físico intenso, calor e contaminação biológica por fluidos corpóreos dos pacientes foram os mais significativos na percepção dos trabalhadores do SAMU. / The Mobile Emergency Service (SAMU) is the responsible for the Emergency Medical Services (EMS) in Brazil. The EMS system is that move to take care of the victims in urgencyemergency cases, it works through a telephonic net and can be characterized by a complex system that involving the central offices of regulation and the bases with the ambulances. This dissertation consists of two articles that focus on the SAMU. In the first article, the objective of the study was to analyze the influences of the external environment of the SAMU of the Metropolitan Region of Porto Alegre under the optics of the sociotechnical systems. In this study the method of analysis was the Macroergonomic Work Analysis – MWA (GUIMARÂES, 2010) that it made possible to understand the influence of the external environment in the attendance of the population. It was identified in the research: the lack of knowledge of the population on the functioning of the SAMU, the raised number of hoax, the lack of integration between the public services, among others. Besides, in the macroergonomics, the perception of the hazards for the workers is fundamental. Since during the emergency medical service for the population it must not have doubt on the safe procedures to be adopted, to prevent that some accident can occur. Therefore in the second article, a research was carried out to identify the perception of the workers on the hazards. It was identified that the hazards as weight lift, intense physical effort, heat and biological contamination for corporeal fluids of the patients had been those most significant in the perception of the workers of the SAMU.

Magister Commercii (Industrial Psychology) - MCom (IPS) / Organisational citizenship behaviour (OCB) has been documented as an important work outcome that correlates positively with positive job performance. Engagement in OCBs is not a random event, and it depends on a myriad of factors that include the organisation's ability to put in place measures to develop employees' emotional intelligence. Change-oriented leadership plays a pivotal role in fostering emotional intelligence and the engagement in OCBs as the 21st century organisation strives to adapt to changes in the external environment. The primary goal of the study was to conduct an investigation of the relationships between change-oriented leadership, emotional intelligence and OCB. The secondary aim of the study was to validate a theoretical model explaining the structural relationships between these variables in a South African University. A convenience sample consisting of 206 support staff at a selected university in the Western Cape Province was drawn. Generally, high levels of reliability were found in the sub-scales of the latent variables. In addition, the unidimensionality of the sub-scales was tested using exploratory factor analyses (EFA). The overall measurement and structural models were ascertained using confirmatory factor analysis (CFA) and structural modelling, respectively, using the LISREL 8.80 software. The Reasonable model fit was found for the overall measurement model of the specific latent variables through confirmatory factor analyses (CFA). Structural equation modelling (SEM) also showed reasonable model fit for the structural model.

O Serviço de Atendimento Móvel de Urgência (SAMU) é o responsável pelo atendimento préhospitalar (APH) realizado no Brasil que é aquele que se desloca para atender as vítimas em casos de urgência-emergência, funciona através de uma rede telefônica e pode ser caracterizado como um sistema complexo por envolver as centrais de regulação e as bases com as ambulâncias. Essa dissertação é formada por dois artigos que versam sobre o SAMU. No primeiro deles o objetivo foi mapear as influências do ambiente externo do SAMU metropolitano de Porto Alegre sob a ótica dos sistemas sociotécnicos. Para tal foi utilizada a análise macroergonômica do trabalho – AMT (GUIMARÃES, 2010) que tornou possível o entendimento da influência do ambiente externo no atendimento da população. Foi destacada na pesquisa a falta de conhecimento da população quanto ao funcionamento do SAMU, o elevado número de trotes, a falta de integração entre os serviços públicos, entre outros. Além disso, dentro da macroergonomia, a percepção dos fatores de riscos a que estão submetidos os trabalhadores é fundamental para que durante o atendimento realizado à população não haja dúvida quanto aos procedimentos seguros a serem adotados, para se evitar que possa ocorrer algum acidente. No segundo artigo foi realizada uma pesquisa identificando a percepção dos trabalhadores quanto aos fatores de risco. Identificou-se que os fatores de riscos como levantamento de peso, esforço físico intenso, calor e contaminação biológica por fluidos corpóreos dos pacientes foram os mais significativos na percepção dos trabalhadores do SAMU. / The Mobile Emergency Service (SAMU) is the responsible for the Emergency Medical Services (EMS) in Brazil. The EMS system is that move to take care of the victims in urgencyemergency cases, it works through a telephonic net and can be characterized by a complex system that involving the central offices of regulation and the bases with the ambulances. This dissertation consists of two articles that focus on the SAMU. In the first article, the objective of the study was to analyze the influences of the external environment of the SAMU of the Metropolitan Region of Porto Alegre under the optics of the sociotechnical systems. In this study the method of analysis was the Macroergonomic Work Analysis – MWA (GUIMARÂES, 2010) that it made possible to understand the influence of the external environment in the attendance of the population. It was identified in the research: the lack of knowledge of the population on the functioning of the SAMU, the raised number of hoax, the lack of integration between the public services, among others. Besides, in the macroergonomics, the perception of the hazards for the workers is fundamental. Since during the emergency medical service for the population it must not have doubt on the safe procedures to be adopted, to prevent that some accident can occur. Therefore in the second article, a research was carried out to identify the perception of the workers on the hazards. It was identified that the hazards as weight lift, intense physical effort, heat and biological contamination for corporeal fluids of the patients had been those most significant in the perception of the workers of the SAMU.

The literature presents us with two distinct, and at times opposed, approaches to strategic management: the use of strategic choice and determinism. This research shows that these approaches can actually be considered as two distinct variables, which create a space or framework in which it is possible to identify, according to the available different amounts of strategic choice and determinism, the four different ontological perspectives of determinism, hard incompatibilism, libertarianism and compatibilism. According to the literature, within each ontological perspective of the strategic choice/determinism framework, companies use different levels of strategic choice and determinism to produce organizational outcomes. This research provides empirical evidence of the real life existence of these ontological perspectives, in which companies’ performance of revenues is driven by a different amount of strategic choice or determinism according to the perspectives in which companies operate. This research also shows that other important performance indicators, such as EBITDA, depend only on deterministic variables, while ROA depends neither on strategic choice nor on deterministic variables. These findings suggest that future research could increase our knowledge on the internal environment of companies, as it could do from the hard incompatibilist perspective, which was not possible to study thoroughly within this research. The research conclusions provide several contributions to both academic knowledge and practice.

O Serviço de Atendimento Móvel de Urgência (SAMU) é o responsável pelo atendimento préhospitalar (APH) realizado no Brasil que é aquele que se desloca para atender as vítimas em casos de urgência-emergência, funciona através de uma rede telefônica e pode ser caracterizado como um sistema complexo por envolver as centrais de regulação e as bases com as ambulâncias. Essa dissertação é formada por dois artigos que versam sobre o SAMU. No primeiro deles o objetivo foi mapear as influências do ambiente externo do SAMU metropolitano de Porto Alegre sob a ótica dos sistemas sociotécnicos. Para tal foi utilizada a análise macroergonômica do trabalho – AMT (GUIMARÃES, 2010) que tornou possível o entendimento da influência do ambiente externo no atendimento da população. Foi destacada na pesquisa a falta de conhecimento da população quanto ao funcionamento do SAMU, o elevado número de trotes, a falta de integração entre os serviços públicos, entre outros. Além disso, dentro da macroergonomia, a percepção dos fatores de riscos a que estão submetidos os trabalhadores é fundamental para que durante o atendimento realizado à população não haja dúvida quanto aos procedimentos seguros a serem adotados, para se evitar que possa ocorrer algum acidente. No segundo artigo foi realizada uma pesquisa identificando a percepção dos trabalhadores quanto aos fatores de risco. Identificou-se que os fatores de riscos como levantamento de peso, esforço físico intenso, calor e contaminação biológica por fluidos corpóreos dos pacientes foram os mais significativos na percepção dos trabalhadores do SAMU. / The Mobile Emergency Service (SAMU) is the responsible for the Emergency Medical Services (EMS) in Brazil. The EMS system is that move to take care of the victims in urgencyemergency cases, it works through a telephonic net and can be characterized by a complex system that involving the central offices of regulation and the bases with the ambulances. This dissertation consists of two articles that focus on the SAMU. In the first article, the objective of the study was to analyze the influences of the external environment of the SAMU of the Metropolitan Region of Porto Alegre under the optics of the sociotechnical systems. In this study the method of analysis was the Macroergonomic Work Analysis – MWA (GUIMARÂES, 2010) that it made possible to understand the influence of the external environment in the attendance of the population. It was identified in the research: the lack of knowledge of the population on the functioning of the SAMU, the raised number of hoax, the lack of integration between the public services, among others. Besides, in the macroergonomics, the perception of the hazards for the workers is fundamental. Since during the emergency medical service for the population it must not have doubt on the safe procedures to be adopted, to prevent that some accident can occur. Therefore in the second article, a research was carried out to identify the perception of the workers on the hazards. It was identified that the hazards as weight lift, intense physical effort, heat and biological contamination for corporeal fluids of the patients had been those most significant in the perception of the workers of the SAMU.

Our thesis is based on the constantly changing internal and external environment causing firms to increase or decrease their internationalisation efforts. The focus of this thesis is going to be on describing the process of re-internationalisation, including the different stages of de-internationalisation, time-out, and re-entry as well as identifying the influences of the internal and external environment on the process of re-internationalisation.   The influences of the internal and external environmental on the process of re-internationalisation are analysed and accompanied by secondary data about the German biogas market, which the case company is considering to re-entry. The aim of the thesis is to contribute to existing literature by exploring the process of re-internationalisation and its stages of de-internationalisation, time-out and re-entry, to enhance the understanding of SME internationalisation patterns, and the influence of the internal and external environment   The process of de-internationalisation for the case company was characterised by a lower degree of market commitment in contrast to a complete exit. The degree of commitment was maintained during time-out stage, but due to changes in the internal and external environment a move towards re-entering the market was considered. The main influences, found in this single case study, can be separated along the stages of de-internationalisation, time-out and re-entry. The de-internationalisation was mainly driven by poor economic results and a lack of resources. During the time-out, the company’s acquisition led to a change in firm objectives. The re-entry was mainly influenced by changes in institutional policies and the previously altered company objectives caused a consequential increase in resources. The change in institutional policies was perceived as a business opportunity. However, the analysis of the case company’s market showed a deviation between perceived and actual business opportunity, highlighting the importance of acquiring up-to-date market knowledge.

This diploma thesis deals with the strategic analysis of L'Oréal, the company active on the market of fast moving consumer goods in the field of cosmetics. Based on strategic analysis, the main aim of thesis is to create a revenue growth strategy, identify competitive benefits, and identify threats. The theoretical part explains the basic concepts of strategic analysis. External environment of company is described by using PEST analysis and explaining new trends in the field of fast moving market. Internal environment of company is described by using analysis of competition, evaluation of the company's resources and Porter's five forces analysis. The methods and analysis described in theoretical part are used for LOréal and its surroundings in practical part of thesis. The company's portfolio is evaluated by using BCG matrix. Based on the results summarized in the SWOT analysis author come up with suggestions and recommendations for the future of the company.

The main goal of this diploma thesis is the implementation of the strategic analysis of Rodinný pivovar Bernard a. s. The thesis is divided into four parts: introduction, theory, practice and conclusion. The theoretical section deals with definition of key words like mission, vision, strategy and strategic management. It also explains the methods of the strategic analysis which are applied in the following practical section. The practical section of the thesis consists of internal and external environment analysis. The external environment analysis addresses identification of the market, competitors and other external influences. The analysis of the internal environment includes exploring and evaluation of the company's resources and its competences. All findings are summarized at the end of the thesis in a SWOT analysis. Concrete recommendations for the future are presented based on the SWOT analysis.