This diploma thesis is focused on a phenomenon of interpersonal communication, and on problematic communication in particular, which is present in case of nine Czech proses published between 2011 and 2021. The ultimate goal of the thesis is to examine the usage of such communication in contemporary Czech prose from a theme-motive perspective, and to analyse how it has been constructed in narrative ways. The arrangement of the case-studies is as follows: Nejlepší pro všechny by Petra Soukupová, Tiché roky by Alena Mornštajnová, Do vnitrozemí by Vladimíra Valová, Chirurg by Petra Dvořáková, Místa ve tmě by Lidmila Kábrtová, Nonstop Eufrat by Veronika Bendová, Český ráj by Jaroslav Rudiš, Hry bez hranic by Michal Kašpárek and Logoz by David Zábranský.

Losing a close relative or friend is a traumatic event for anyone, especially for children and adolescents. This article investigates the motives and patterns of children’s and adolescents’ interpersonal online communication on bereavement platforms. A qualitative content analysis of two different youth bereavement platforms (n = 21 threads; 319 postings) illuminates how one common feature is the verbalization and illustration of missing support in the offline world. The substantial usage of social network platforms can be considered an extension of children’s and adolescents’ personal social environment. Furthermore, topics on bereavement platforms ultimately go beyond grief, as children and adolescents also include emotions such as hope, gratitude and cohesiveness. Communication within online bereavement communities thus enables a process known from offline communication as transformation from a lossoriented to restoration-oriented coping (Stroebe and Schut 2010, p. 277).

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Text in Afrikaans / In hierdie studie word die rol van interpersoonlike komrnunikasie in die funksionering van die algemene inligtingsdiens van die Unisa Biblioteek aan die Universiteit van Suid-Afrika ondersoek. 'n Kwantitatiewe meetinstrument word ontwikkel om gebruikertevredenheid met die hoofkomponente van die algemene inligtingsdiens, naamlik die inligtingsassistent, die inligting wat deur die klient ontvang word en die fisiese omgewing waarin die diens gelewer word, te evalueer. Daar word bevind dat 'n beduidende assosiasie bestaan tussen gebruikertevredenheid met die inligtingsassistent en gebruikertevredenheid met die inligting wat ontvang word. 'n Verkorte vrae lys word ontwerp en aanbevee 1 as 'n meetinstrument waarmee die bestuur gebruikertevredenheid met die algemene inligtingsdiens op 'n gereelde grondslag kan meet. / This study investigates the role of interpersonal communication in the functioning of the general information service provided by the Unisa Library at the University of South Africa. A quantitative measuring instrument is developed to evaluate user satisfaction with the main components of the general information service, that is the information assistant, the information received by the client and the physical surroundings in which the service is provided. It is found that a significant association exists between user satisfaction with the information assistant and user satisfaction with the information received. A shortened questionnaire is designed and recommended as a measuring instrument with which management can on a regular basis measure user satisfaction with the general information service. / Communication Science / M.A. (Communication)