近年來，國內在地方發展上逐漸重視「生態旅遊」，並引入「生態博物館」之地域發展理念應用於地方特色的保存與社區發展之規劃，加上政府「地方文化館計畫」之政策推動，未來應該會有更多具地方特色之「生態博物館」推出，故本研究預期國內未來將興起「生態博物館化之生態旅遊」風潮。 藉由文獻的探討，瞭解到在這體驗經濟的時代，以「體驗行銷」方式為遊客創造有價值之體驗，進而提高遊客之旅遊滿意度與忠誠度，對帶動地區之觀光吸引力而言，應是可行之路，故本研究採用體驗行銷觀點，透過對「生態博物館化之生態旅遊」的遊客進行體驗價值、滿意度與忠誠度之探討，提出「生態博物館化之生態旅遊」的體驗行銷策略建議，期望藉此行銷策略建議提升遊客的體驗價值，達到良好之遊客滿意度及忠誠度，繼而帶動地區「生態博物館化之生態旅遊」的發展，並經由觀光經濟回饋，促進地方之永續發展。 「八里左岸」地區是台灣首次完成以博物館為核心所推動之環境整體規劃地區，且為正式營運中較早有核心館及具網絡規模之「生態博物館化」地區，故為發展「生態博物館化之生態旅遊」的代表地區，本研究乃以其作為個案研究地區。經由問卷調查及統計分析方法，對「八里左岸」地區遊客之體驗價值進行實證研究，以獲致研究結論，並就該實證結論，從「體驗行銷」觀點，以Schmitt所提出之體驗行銷策略計畫（體驗矩陣）為基礎，分別從七種「體驗媒介」及五種「策略體驗模組」等二大構面，研擬「八里左岸」地區之體驗行銷策略建議。 茲就本研究對「八里左岸」地區旅遊所提出之體驗行銷策略建議，分別從「體驗媒介」構面及「策略體驗模組」構面敘述如下，提供政府部門未來對「八里左岸」地區或其他地區發展「生態博物館化之生態旅遊」的行銷策略參考，更期能擴展應用於其他類型之生態旅遊行銷。 一、從體驗媒介構面 （一）在「旅遊或活動訊息之新聞宣傳或廣告」（溝通媒介）方面：建議旅遊訊息多增加以電視播出之曝光率，並設置網上旅遊會員，主動提供即時旅遊訊息，且在成本或人力有限之考量下，可鎖定台北縣市、已婚且中高收入群之會員為主要服務會員。 （二）在「以八里左岸命名」（視覺口語識別媒介）方面：建議對旅遊地區之命名應突顯其獨特之地方特色並蘊含人文意象。 （三）在「區內各景點間以網絡連結方式呈現」（產品呈現媒介）方面：建議在各主要景點設置數位看板顯示網絡連結特色，並在導覽或解說服務及旅遊券之發行上，以帶領或導引方式讓遊客親身體驗景點間以網絡連結之特色。 （四）在「與企業共同建立品牌之方式」（共同建立品牌媒介）方面：建議以置入性行銷方式，提供旅遊地區為企業活動場地或商品拍攝之場景，間接帶動地區旅遊發展；並與推廣自然或人文之團體共同行銷在地特色，讓遊客體會旅遊地區對自然與人文景觀保存之用心。 （五）在「區內旅遊景點之建築與景觀規劃」（空間環境媒介）方面：建議增設地區生態教育之專責中心，負責生態環境介紹、保存及維護，並規劃吸引遊客更親近接觸生態之體驗動線。 （六）在「十三行博物館的多媒體服務（如解說系統或網站）」（網站與電子媒體之媒介）方面：建議於網站增設討論或聯誼性社群交流區，並對館內之多媒體解說系統提供更活潑、富趣味及參與性之內容與方式，且在門票或一日旅遊券販售同時提供解說服務之訊息。 （七）在「區內服務人員提供對當地特色之瞭解與協助」（人之媒介）方面：建置導覽員制度、培養導覽志工，並在各景點定時巡迴解說及導覽。 二、從「策略體驗模組」構面 （一）在感官策略體驗模組方面：著重並加強服務人員或多媒體系統在解說時，內容活潑化與方式多樣化上的吸引力。 （二）在情感策略體驗模組方面：著重在景點之建築及規劃應能保存在地特色，並重視環境維護，以增加遊客對空間環境的好感。 （三）在思考策略體驗模組方面：著重在建立服務人員與遊客間互動模式之導覽，藉此讓遊客對導覽內容產生興趣並加以討論。 （四）在行動策略體驗模組方面：提供遊客更直接貼近並瞭解當地特色之深度體驗的空間或動線，讓遊客想親身體驗。 （五）在關聯策略體驗模組方面：著重在服務人員提供對當地特色之瞭解與協助上，強調藉由親切、溫馨氛圍的解說，讓遊客放鬆體驗地方用心保存的自然或人文景觀，能在緊張繁忙的都會生活中，找到ㄧ處清涼滋潤的心靈歸鄉。 關鍵字：體驗行銷、體驗矩陣、體驗媒介、策略體驗模組、生態博物館、生態旅遊

本研究基於博物館的演進與歷程、生態博物館的理念發展演進與對十三行博物館與八里地區的現況調查分析，透過主動參與以及對相關人士進行訪談，分析十三行博物館以生態博物館理念推動地區總體營造時，對地方競爭力與文化觀光產業的影響。 十三行博物館身兼公部門、專業者、在地者等多重角色，使其擁有良好的溝通管道，整合各參與角色的資源；多重角色亦使其得以擴大本身的博物館功能，成為公部門間整合監督的角色以及政府與居民間的對口單位。雖於計劃推廣初期，無法落實生態博物館由下而上的基本理念，但居民主動參與的程度的確在潛移默化中提高，各項具文化意涵的觀光資源，如：歷史文化資產、自然生態資源、地方人力資源等，亦在過程中不斷累積，回饋地方。在協助地方產業發展部分則是過程中努力較少之處，十三行博物館應繼續發展過去的地方產業園區計畫，成為地方產業與文化結合的觸媒。 八里文化觀光的發展現況為觀光資源豐富，卻缺乏有力推廣整合單位，使得區域內觀光推廣效益過於分散；而整體環境亦有改善空間。十三行博物館希望藉由八里左岸身生態博物館化以推動地方觀光，達到博物館永續營運的目標，因此應主動協同相關觀光推廣單位，形成共同合作的模式，讓觀光推廣能有全面性的觀點與整合效益。一旦促成觀光推廣整合單位，該單位應立即為八里觀光進行短、中、長期的整體規劃，短期針對目標客群設計整套行程，增加留客率；中期則針對相關行程進行發現小徑的規劃，促使相關行程中的路徑更符合觀光需求；長期則為整體環境進行完善規劃，並輔導地方產業朝高附加價值方向發展。 關鍵字：生態博物館、文化觀光產業、十三行博物館 / The primary focus of this thesis is to provide a thorough investigation and understanding of Shihsanghang Museum and its surrounding community, the town of Bali. As an eco-musuem, Shihsanghang utilizes “integrated community construction,” a model based on a local community’s competency to increase cultural tourism for their area. To better understand this topic, an explanation of the evolution and history of the concept of museum is presented, with special focus on the concept of the eco-museum. As a museum, Shihsanghang has access to multiple channels of communication, including the government, experts and specialists of the field, and the local community. Not only does this give Shihsanghang access to many different resources, but it also puts the museum in a position to expand its function, becoming a coordinator and mediator of government bureaus involved in Bali and a communication window between government and local residents. Being in such a position is vital to the success of an eco-museum, as it allows the museum the opportunity to develop from the “bottom up.” The idea behind such a process is that the museum, by interacting with the community, can utilize resident input to guide government action, versus the traditional notion of the government having complete say over the development of a museum. At first, Shihsanghang was not particularly effective in employing such a process. Gradually however, through influencing and interacting with the public and allowing the local community to slowly gain appreciation for the region, the museum was able to gather more and more feedback and participation from the residents. This in turn also opened up more resources to support local tourism. As for helping to develop the local cultural industry however, Shihsanhang has had limited success so far, and should continue to develop and become an agent between local industry and culture. Although Bali currently has many tourism channels and resources, it lacks a powerful unit to integrate all these promoting units. Furthermore, the surrounding environment still requires much improvement. For example, Shihsanhang hopes to improve tourism by “eco-museumising” Bali’s Left Bank and making it more attractive. Shisanhang has the ability and should begin integrating all the relevant promoting units, opening up opportunities for cooperation and creating a holistic approach to Bali’s tourism industry. If Shisanhang is able to achieve this, then it should proceed with a short-term, middle-term, and long-term plan. For the short-term, it should design tourism packages that target specific demographics as to increase a tourist’s visiting length. For the middle-term, it should develop “pathways” (themed-routes of Bali), as to make the sites visited by tourists in Bali more relevant to their interests. And for the long-term, it should make an entire development plan for Bali, helping to create high-value added local industries. Keywords： Eco-Museum, Cultural Tourism, Shihsanhang Museum

台灣近年來周休二日政策的實施，人們有更多的時間從事休閒活動，休閒活動的增加也造就了觀光產業的發展，文化觀光是其中一種型態，以博物館來吸引文化觀光的人潮更是世界的趨勢。人們對於博物館的認知大多侷限在一棟建築物內，展示著過去及靜態的歷史文物，這樣的模式卻阻礙了當地現址文化的保存，博物館與當地社區之間也無任何互動。 為了能夠推翻過去封閉的文化展現，開始出現了以「人類學」、「大眾化」、「地方化」、及「多元化」等為基礎的「新博物館運動」，藉此拆解傳統博物館的核心權威轉而強調當地社區的文化，並以生態博物館、社區博物館、民俗博物館和社區總體營造等理念來建構出一個「活」的博物館，增加博物館與周邊社區的互動。 本研究共以五章的內容來分析生態博物館與社區的互動，並探討北投溫泉博物館的興建營運與所遭遇到的挑戰，以做為未來經營生態博物館的借鑑： 第一章：以說明本研究之背景、動機與目的為起始，其次為本研究所採用的研究方法，並界定研究範圍、限制與名詞概念，最後回顧國內外相關文獻資料。 第二章：將國內外博物館相關文獻資料整合出博物館以及新博物館運動在歐美與台灣的發展歷程，並從中分析出生態博物館的興起、演變及對地方的影響。 第三章：探討台灣社區總體營造政策與博物館的結合、博物館走進社區的關鍵因素，以及探究生態博物館與社區的連接與互動形態。 第四章：以北投溫泉博物館做為個案研究的對象，分析其經營管理現況，並經由地方重點人士、館方人員與義工訪談，以及遊客參觀行為的調查，找出北投溫泉博物館與社區的互動和所面臨的挑戰。 第五章：結論與建議。研究後發現北投溫泉博物館符合生態博物館的理念，並對北投溫泉博物館的經營管理做出改善建議，研究發現期望可以作為日後生態博物館經營管理之參考。 / The ‘two-day weekend’ policy has been promulgated in Taiwan and people have more time spending on leisure activities. The increases of attending leisure activities create the developments of tourism among which the culture tourism is one of the most popular patterns. Using museums is a new trend throughout the world. However, the knowledge of understanding the functions of the museums is quite limited, where is bounded with attending indoor activities, historical and cultural exhibitions that not only impedes the patterns on sites seeing at the local level of cultures, but also lacks the interactions between the museums and communities. Based on “anthropology”, “popularization”, “localization”, and “diversity”, “New Museum Movement” is widely adopted to enhance the knowledge of using museums. It focuses on the deconstructing the existing concept of the traditional museums activities and highlights the communal heritages. A “living” museum is built under the ideas of eco-museums, community museums, folk museums, and community empowerment which increase the interactions between eco-museums and communities. There are five chapters in this study to analyze the interactions between eco-museums and communities, in addition, to discuss its construction, organization, and challenge of the Peitou Hot Spring Museum. The results of this study are expected to serve as the base for further research on the eco-museums in the future. In Chapter 1 the background, motivation, and purpose of doing this research are described. The methodologies relate to this research, regarding its area, limit, and the main concept would be explained in detail. In the end of this chapter, I review the related literatures. The Chapter 2 attempts to integrate the related literatures, New Museum Movement in Europe and United States, with the development of Peitou Hot Spring Museum in Taiwan. The literatures of how the rise and evolutions which impact the local community due to the development of eco-museums are also analyzed in this chapter. The Chapter 3 will discuss the community development combined with the development of museums in Taiwan, the key factors of the museums to blend with the interactive between eco-museums and communities are illustrated. In Chapter 4 this study aims to use Peitou Hot Spring Museum as a study case to analyze its current operations. Through interviewing local key persons, museum staff, and volunteers, as well as the assessment of the visitor’s interactions between Peitou Hot Springs Museum and communities are explored in this chapter. The Chapter 5 is the conclusion and suggestion. This study finds that Peitou Hot Spring Museum is accord with the concept of eco-museums which would provides the related suggestions to improve its further operation and management.