Skiing and snowboarding are popular recreation activities in New Zealand, as well as constituting important components of the winter tourism product. The 2001 snow season witnessed record visitor numbers. Skier days have increased by more than 10% compared with the previous year to 1.254 million. The traditionally “nature related” activity of skiing, however has increasingly often been discussed in the light of excessive resource consumption and pollution of alpine environments. Since no research on resource efficient management of ski fields has been undertaken in New Zealand, this study examined environmental awareness and actions of ski field managers, resource consumption benchmarks (water and energy use, solid waste production), along with resource use related visitor behaviour. Two separate surveys were undertaken to collect relevant information from ski field managers and ski field visitors. While a census of managers across New Zealand was conducted with a mail-back questionnaire (all 27 ski fields were contacted, response rate 44%), the visitor survey was undertaken on-site at six selected ski fields in Canterbury, South Island (total responses: N=259). Analysis of the survey results showed that managers generally acted to protect the environment and resources, however, at different levels for the various indicators measured. Energy use and air pollution were rarely perceived to be environmentally important. Accordingly, only few actions were undertaken to reduce energy use. This is surprising, since energy consumption proved to be a major feature of ski field management. Given the additionally large amounts of water consumed (mainly for snowmaking) and solid waste produced on the mountain, skiing has to be classified as a resource intensive activity. Resource consumption is intensified further, when the impacts associated with tourists being transported to, and from, the mountain are considered. Energy use for “ski trip transport” within New Zealand is two times larger (180 MJ) than energy use associated with ski field infrastructure use (90 MJ) on a per skier day basis. There are several options to improve the environmental performance of ski fields, ranging from modernising equipment, optimising snowmaking and providing efficient transport alternatives. Additionally, increased cooperation between ski field managers, local governments and research institutes could potentially result in environmentally smarter operational practices. Internationally, New Zealand’s ski areas compare relatively well, mainly because of limited on-mountain entertainment and accommodation development, which keeps resource consumption and pollution low compared with European and North American ski fields. However, this research also indicated that New Zealand’s ski field visitors increasingly demand facilities and services similar to those overseas, which in turn may result in larger environmental impacts. New Zealand is generally believed to be a green and nature-related destination and its ski areas still blend well into the natural environment. Hence, there is some potential for the New Zealand ski industry to develop a unique product in such a way that it is both, sustainable and distinguishable from other international markets.

The purpose of this study was to examine conservation, livelihoods, and the role of tourism. The village of Sukau in the Kinabatangan District of Sabah, Malaysia, served as a case study. The vital importance of the Lower Kinabatangan in wildlife conservation, coupled with the tourism potential of the region, underpinned the creation of the Kinabatangan Wildlife Sanctuary in 2005. The 26,000 hectare sanctuary is fragmented in nature and surrounded by palm oil plantations. Still, with the protection of these fragmented forested areas, Sukau has evolved into the ‘hub’ of tourism in the Lower Kinabatangan. The majority of visitors come to Sukau for the opportunity to view the flagship species of the Kinabatangan Wildlife Sanctuary (orang-utan, Bornean pygmy elephant, proboscis monkey, and hornbills) in the wild. Many of the local villagers own land which is still forested and serves as important ecological links between the fragmented protected areas. However many of the villagers plan to use their lands for smallholder palm oil farming in the future. This will further fragment the forested areas of the Wildlife Sanctuary, and will have severe implications for nature conservation and tourism in Sukau. The Sabah Tourism Master Plan (1996) stresses that for the tourism-conservation linkage to be effective in Sukau, the local community must benefit from tourism. If the locals of Sukau are able to depend on tourism as a livelihood option, then perhaps the forested areas of the Wildlife Sanctuary will not be further fragmented in the near future. This study will attempt to answer whether tourism is an effective alternative livelihood source for the locals of Sukau. Predominantly qualitative research methods were used for this study. These included semi-structured interviews with the local villagers of Sukau, and informal interviews with key informants in the area. Structured questionnaires and interviews were also undertaken with lodges in and near the village. The information gathered from these sources was further strengthened by my own personal and participatory observations. In 2006, 10 per cent of the population of Sukau, and 23 per cent of the estimated total workforce were directly employed in tourism. Results indicate that having tourism as a livelihood option has made the villagers more motivated to protect their environment. Yet the locals of Sukau disagree that their community benefits sufficiently from tourism, and smallholder palm oil farming is viewed as the more lucrative livelihood option. The current financial crisis (2008-9) has complicated the likely contribution of tourism to livelihoods and conservation in the future. Nevertheless it is likely that both the palm oil and tourism industries will recover from the economic downturn, and consequently they will both continue to be future livelihood options for the villagers of Sukau. Therefore steps should be made to improve both industries for the benefit of livelihoods and nature conservation in Sukau. There are a number of potential ways in which tourism could be improved in Sukau to bring more benefits to the locals. If these suggested improvements occur, then the effectiveness of tourism as an alternative livelihood source for the locals of Sukau will be enhanced.

This thesis analyses research into the evolution and adaptation of the communities in Rotorua and Kaikoura by using a complex systems perspective. This perspective requires that the analyst look beyond the obvious impacts of tourism such as employment, crowding, and congestion, to the processes that underlie the experiences of local people in relation to tourism. The configuration of the destination, the flows of people in the area, the visitor types and the ratio of hosts to guests all influence a community's interactions with tourists. In small destinations, the effect of host interactions with guests is potentially much greater than is the case in larger destinations. However, in using a complex systems perspective to analyse the effects of tourism on these two destinations, it becomes clear that the impacts of tourism are more than just the impacts of tourists. The impacts of tourism are intertwined with the processes of trust, leadership and decision making occurring both within the community and within the wider regional and national socio-economic systems. As such, local perceptions of tourism are associated with history, geography, local politics and local social processes. As concepts, the meanings of both 'tourism' and 'community' emerge from the experiences people have, and the associations that they make with the two terms. Thus, the meaning of both 'tourism' and 'community' are idiosyncratic and locally defined. Each term means different things to residents in Rotorua and Kaikoura, and each affects how residents perceive tourism in their respective towns. For example, the associations that people make between historical events and processes such as restructuring are quite different in each of the two communities. In Rotorua, tourism is seen as a source of stability, as a phenomenon that confers a higher level of perceived control on the community. In Kaikoura, tourism is seen as a source of change and it confers a lesser sense of perceived control on the community overall. Likewise, the relationship between the local council and the community underlies the sense of security people feel about local decision making processes. This relationship is mediated by a range of processes including the effort that the council put into communicating with community members, the leadership shown by the council, the way in which they facilitate community visioning processes, which then provide a basis for both leadership and decision making. Underlying these processes are community processes of rivalry, competition, cooperation, labelling and stereotyping that all affect the levels of trust that the community have in those around them. Community cohesion (which is not the same as community agreement) underlies a community's ability to work together to manage tourism. Thus using a complex systems approach to analyse the impacts of tourism in two destinations has shown that there is much more to tourism than the impacts of tourists and their activities. Instead, the way the community system interacts with the tourism system gives rise to the impacts of tourism. Tourism can be usefully conceptualised as a process that is inextricably interwoven with history, politics and community interaction processes at the destination level. Perceptions of tourism reflect these processes and the understanding that local people have of them, and the level of control that they feel they have over tourism development. With little trust in local decision making processes, people have a low sense of control over how tourism development affects them. In tourism planning, therefore, it may be more effective to focus primarily on the processes by which tourism development and management occurs in the local area and to look at mitigating the effects of tourists only after building community capacity to adaptively manage tourism in their area. Communities need a sense of control over their world, and this is only undermined when experts and institutions try to advise courses of action without involving a range of community players in the process of managing tourism. Thus, government and other organisations and institutions at local level must focus on working with communities to build local capacity to manage tourism, without imposing on those communities to convince them to 'treat tourists well' or to manage their environment better, so they become more attractive as a destination.

This study explores the moderating variables that influence a student's decisions to enter into a hospitality management programme and subsequently pursue a career in the hospitality industry. It also examines how these factors are implicated in or modify a student's career commitment over time. The sample includes students enrolling in various three year (6 semester) diploma and undergraduate programme offered by Malaysian hospitality institutions of higher learning over the academic years of 2002- 2003. This includes four public or government funded institutions with several branch campuses, and six private institutions. Predominantly the data for this study based are on self completion questionnaires with some additional insight particularly about respondents' direction of industry employment provided by means of qualitative responses. The initial comparisons are made between students in the public and private institutions and these are followed by an extensive series of analyses examining the differences and similarities of respondents' rating in the two rounds of data collection with reference to a range of independent variables. Also reported are how these ratings change over time. Significant differences were found in terms of parental socio-economic background between students who enrolled in the private and those in the public hospitality institutions. Nevertheless, for the key issues as to whether parental backgrounds lead to differences in respondents' attitudes and values about a career in hospitality this was not seen as an influencing determinant for both institutions. Further, the independent variables of gender, ethnicity, religion and geographical upbringing, secondary school background and prior experience do not clearly show causation of how students reports their views about the dimensions investigated in this study. In fact, students' levels of intention and commitment towards career are apparently not directly related to these independent variables. However, despite no clear pre-tertiary education indicators of likely disaffection being identified, a very clear picture emerged in this study that there is a declining sentiment among Malaysian hospitality students towards employment in the hospitality industry and reduced intention to pursue such a career. These weakened employment intentions are formed during the educational programme and are probably at least partially a result of the maturation process with varying consequences and implications for the students, hospitality institutions, industry and the government.

Visitor non-compliance with protective recommendations is a major problem faced by recreational managers within natural environments. Although many studies have been conducted on noncompliant visitor behaviour within natural resource areas, few attempts have been made to gain an understanding of the behaviour, or to understand the decision making process. This dissertation seeks to address this gap by exploring salient motivations behind noncompliant behaviour within a natural recreation setting. The study was conducted over the summer of 2007-2008 within the popular tourist attractions of Fox and Franz Josef glaciers, Westland National park, New Zealand. The Department of Conservation has a legal and increasingly a moral obligation to provide a level of service and ensure a high standard of visitor safety within lands it administers. However, despite its efforts, management actions are criticised as being ‘over cautious’, and consequently a large number of visitors choose to ignore hazard warnings communicated by management and cross safety barriers, placing themselves and others at considerable risk. Previous studies at the glaciers have identified a number of causes for visitor non-compliance, including situational factors and the adequacy of current visitor management procedures. Through a quantitative measure, and qualitative interview responses, study findings show that visitor compliance with protective recommendations was strongly influenced by a number of situational factors including the proximity of track end points from the glacier terminus; the visibility of other visitors beyond the roped barriers; modest hazard perceptions of visitors; estimated visitor age; time of day and weather conditions. Based on visitor interview responses, motives of non-compliance were further explored by classifying behaviour according to Gramann and Vander Stoep’s (1987) typologies of normative violations. It is identified, using Ajzen’s (1985; 1991) theory of planned behaviour, that non-compliance with protective recommendations at the glaciers is motivated by, (1) a ‘belief’ that the situation or resource encouraged it; (2), through a release of ‘social pressure’, because everyone else was going over; and (3), a ‘perceived facilitation of the behaviour’, in that there were no obvious consequences to self or others. Implications for management to control noncompliant behaviour are discussed in detail.

The significance of risk is growing in many Western societies, a phenomenon linked to increasing individualism, personal choice, and outcome uncertainty in multiple spheres of life. Despite being healthier and more physically protected from harm than any previous society, a serious concern for safety and risk control is emerging as a defining characteristic of modern social life. Within the context of a risk-averse society, this thesis investigates the nature and relevance of risk in natural resource recreation and tourism settings. Millions of people every day visit national parks and other protected areas around the world in which natural hazards inhere. Many visitors fail to recognise these hazards, creating moral, legal, and ethical issues for natural resource managers. People travel to national parks anticipating a degree of adventure, to escape routines, and to witness the grandeur of nature. Ironically, the very qualities that attract people to natural areas may also put them at risk. Managers of natural resource tourism and recreation areas in New Zealand are confronted with a paradox born out of visitor demand for nature experiences, a legal obligation to facilitate free access, and a growing social emphasis on health and safety. In particular, this study assesses the risk perceptions of visitors to the Fox and Franz Josef glaciers, popular tourist attractions on the West Coast of New Zealand's South Island, and explores the risk perceptions and beliefs of resource management agency staff. The study also investigates the issue of risk communication at these two sites, and the degree to which existing hazard messages are successful at encouraging appropriate visitor behaviour. Pictorial hazard warning signs are introduced to the sites and their effectiveness evaluated. The findings show that many visitors (especially international visitors) have relatively poor awareness of natural hazards, and behave in ways which potentially compromise physical safety. It is argued that perceptions and behaviour are a consequence of diverse individual and situational factors including limited knowledge of the sites, beliefs about management, poor comprehension of hazard warning signs, and freedom from the normative constraints of everyday life. In contrast to visitors, managers at the glacier sites consider the risks to be significant, and, potentially, severe. It is argued that managers' perceptions of risk are influenced by several important social and site-specific factors, including their own experiences of hazards at the glaciers, perceived legal and moral obligations, the organisational culture, and impressions of high societal expectation concerning safety. The situation is further complicated by the freedom of access principle in national parks, and increasing tourist demand for nature-based experiences. These factors governed beliefs about the subject of risk. This study identifies several dimensions of risk in nature-based recreation and tourism settings. Visitors are at risk of personal accident or injury at certain tourism attractions. Awareness of hazards is limited, visitor behaviour compromises safety, and existing communication strategies are only partially effective. Risk is also apparent in the agency responsible for management of outdoor recreation areas. Site managers perceive a risk in their failure to prevent visitors from harm, whereas senior managers identify risk as primarily financial, legal, and political. Collectively, these factors demonstrate that the phenomenon of risk is increasingly important in the tourism and recreation context, and has the potential to influence significantly both management and experience of protected natural areas in New Zealand.

This thesis examines the proposition that the local population at a tourist destination copy the economic behaviour of tourists and learn to give economic value to the same objects and activities that are demonstrated by tourists. Levuka, the old capital of Fiji, served as the case study. It was found that decisions are based on the experiences and the cultural template of which those decisions are a part. There are many acculturating factors involved in the learning process as a subsistance-based economy becomes more monetised. The purchasing habits of tourists have little obvious effect. However, there is evidence that what is of value to tourists and what encourages them to visit the destination are not fully appreciated by many of the host population. Examples of these culturally dissimilar values are externalities such as the physical structures of the built environment and unquantifiable factors such as the ambience of the destination. It is argued that an understanding of the factors that have created cultural rules is necessary if a complete analysis of the effects of tourism is to be undertaken. This can be achieved by considering change as a process and tracing that process by examining the cultural history of the host community. Tourism should be seen as another aspect of change. The response to tourism will then be seen as a new challenge that will be met using the lessons previously learnt and incorporated into the cultural template.

Tourism has been increasingly used for, and directly linked with, rural poverty reduction in developing countries. In recent years, it has, however, been criticised by rural developers for its lack of concern for the rural poor and for being too increasingly focused on tourism specifically. Instead, it is argued that these inadequacies can be addressed by the Sustainable Livelihoods Approach (SLA), a widely used organising framework for facilitating poverty reduction. But the application, and to an extent the principles, of the SLA may not fully fit the tourism situation, and vice versa. Therefore, a comprehensive understanding about the relationship between the SLA and tourism needs to be explored. This thesis incorporates a review of the literature on rural and tourism development. Gaps between the SLA and tourism are identified. It is suggested that the SLA cannot fully address the issues when tourism is used as a rural livelihood strategy. New knowledge and thinking are needed. Based on the literature review, a Sustainable Livelihoods Framework for Tourism (SLFT) is proposed as a guiding tool in rural development when tourism is a livelihood strategy. For testing the applicability of the SLFT, a mixed methodology and case study research method was adopted. Three mountainous rural villages, respectively at involvement, development and rejuvenation Tourism Area Life Cycle (TALC) stages, in central China, were examined. Before implementation of the case study, SLFT indicators were firstly developed. Findings show that the SLFT provides an overall organising framework for the consideration of rural development using tourism as a livelihood strategy at all stages of TALC. Revisiting the SLFT, it is argued that an additional attraction capital should be added to the SLFT. Attraction capital includes natural, cultural, and other attractions, and is defined as all resources used to attract tourist arrivals from which local people benefit for better livelihood objectives. Based on the findings, the SLFT and its key elements are revised to offer a more complete insight and understanding of a tourism livelihood system for the purpose of tourism planning and management. Particular attention is drawn to the newly introduced concept of institutional capital, mainly evidenced in community participation practice. Appropriate institutional policies and practices can ensure local people share the benefits from tourism. The implication of a participatory approach is extended to access to tourist markets, benefit sharing, as well as participation in the decision-making. This research indicates that improvement of livelihood assets by tourism enhances local people’s resilience to vulnerability contexts. Institutional arrangements play an important role in mediating this process as well as the impact of vulnerability contexts through the planning portfolio (e.g., planning, policy-making, and legislation). Future research is suggested to evaluate and improve the SLFT’s applicability in multiple development contexts, and to explore ways of further developing SLFT indicators as a means for evaluating the usefulness of the SLFT.

The purpose of this study was to explore the socio-cultural impacts of cruise ship tourism on Port Vila residents and their coping strategies. The study was conducted in Port Vila over the months of June and July 2006. It employs the use of a qualitative research methodology, of participant observation, and semi-structured interviews with a range of tourism stakeholders, including the government, the church and chiefs, as well as a number of small businesses such as public transport operators, small indigenous tour operators and market vendors. These observations and interviews were conducted at the Mama’s Haus project, Centre Point Market Place, and the main wharf area. This thesis was initially aimed at exploring the strategies that the residents of Port Vila used to cope with the impacts caused by cruise ship tourism. As the research progressed, it become apparent from primary data collected that market vendors have not just adapted to the impacts of cruise ship tourism, but that the consequences of their adaptation may be seen as empowering them. They are empowered not just economically, but also psychologically, socially and politically. However, it must be acknowledged that not all small tourist operators in this study felt positively about the impacts of cruise ship tourism; some may be seen as being disempowered. Furthermore, the empowerment of these market vendors is dependent on the continuous flow of cruise ship visits to Port Vila; something beyond their control. The cancellation of future trips or decrease in the number of cruise ship voyages will have significant consequences for the sustainability of this informal sector and the longevity of these micro-enterprises. The study finding implies that coping strategies should not just address how residents and communities cope or respond to tourism, but should also go further by addressing the consequences of the coping strategies adopted.