Masters in Public Administration - MPA / This study examined the institutional challenges facing the City of Windhoek in the provision of water supply and sanitation in the Havana Informal Settlement. Like most cities in developing countries, Namibia is faced with the triple challenge of poverty, unemployment and inequality, even though Namibia after its liberation developed several policies to ensure that equitable service delivery is provided to all its citizens. Approximately 60% of the city’s population resides in informal settlements, with inadequate and poor service delivery such as sanitation and water supply. External factors such as climate change amongst others have a huge impact in a water-scarce country such as Namibia on attaining the sustainability of water resources.