Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-26T12:23:27Z No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-26T12:23:57Z (GMT) No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5) / Made available in DSpace on 2018-04-26T12:23:57Z (GMT). No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5) Previous issue date: 2017-12-14 / Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process. / Pesquisa realizada pelo IPEA, em 2014, revelou que 70% das institui????es p??blicas brasileiras ainda encontram-se nos est??gios iniciais na implanta????o da gest??o do conhecimento ??? GC ??? e que neste est??gio a GC n??o ?? capaz de produzir benef??cios para a organiza????o. Al??m desse baixo ??ndice de maturidade, h?? pouca investiga????o sobre os casos de sucesso na implementa????o da GC na administra????o p??blica brasileira. Diante desse cen??rio, este estudo de caso tem o objetivo de investigar o como a Agencia Nacional de Avia????o Civil (ANAC), ??rg??o da administra????o p??blica federal brasileira, teve ??xito em implementar pr??ticas de transfer??ncia do conhecimento para melhorar o processo de emiss??o do certificado de aeronavegabilidade, reduzindo o prazo de espera da emiss??o do certificado de 12 para 2,4 dias. Assim, do ponto de vista te??rico, este estudo pretende comparar os achados com os resultados de estudos emp??ricos encontrados na literatura de GC que apontam uma rela????o positiva entre GC, inova????o e desempenho organizacional. Como contribui????o pr??tica, analisar como a implementa????o de pr??ticas de transfer??ncia do conhecimento permitiu a uma organiza????o p??blica melhorar o desempenho de um processo cr??tico.