"Submitted in partial fulfillment of the requirements for the degree of Master of Business Administration from the Naval Postgraduate School, June 2010." / Advisor(s): Henderson, David R. ; Candreva, Philip. "June 2010." "MBA Professional report"--Cover. Description based on title screen as viewed on July 14, 2010. Author(s) subject terms: Privacy, Elasticity, Safety. Includes bibliographical references (p. 45-46). Also available in print.

Operations Planning at CP Air is responsible for keeping an up-to-date visual representation of the aircraft routings for the current schedule period and co-ordinating subsequent changes. Examples of changes are requests for extra usage such as charters or extra sections, changes to the maintenance schedule, and unforeseen circumstances. The present approach is a manual charting method used in the same or similar form by many airlines as well as at CP Air. This manual process is long and tedious and even minor changes can cause much work to keep the charts up-to-date and everyone informed. What is needed is an automated system that will present the information produced on the charts in the most useable manner plus the ability to make changes so that, the resulting information can be more effectively used than with the present manual method. The approach taken is the development of a. Decision Support tool that will allow Operations Planning to make decisions based on their knowledge and experience. This solution is a starting point in an area at CP Air that has long needed some automation. The system has been developed on the Virtual Machine operating system using I BrA 3279 equipment for its color capabilities, and it is currently in the stages of system testing and user-training. / Business, Sauder School of / Graduate

No description available.

Thesis (Ph. D.)--University of Washington, 2003. / Vita. Includes bibliographical references (leaves 115-131).

No description available.

Thesis (M.Com.(Tourism Management)) -- University of Pretoria, 2007. / Abstract in English. Includes bibliographical references. Available on the Internet via the World Wide Web.

No description available.

Thesis (Ph.D)--Aerospace Engineering, Georgia Institute of Technology, 2009. / Committee Chair: Dimitri Mavris; Committee Member: Daniel Schrage; Committee Member: Hojong Baik; Committee Member: Jung-Ho Lewe; Committee Member: Kurt Neitzke. Part of the SMARTech Electronic Thesis and Dissertation Collection.

The paper presents a partial ethnography from the work setting of commercial jet aircraft. Data was collected through participant observation in the work role of stewardess, mostly on prestige overseas flights. The flight is therefore the unit of study and has been treated as a social occasion for sociological analysis. Post flight diaries were written up, additional data came from other airline sources, i.e. manuals of procedures, etc. The perspective is directed from the cabin crew as a performance team. The analysis is based on the everyday activities routinely performed as orderly events commonsensically produced by the persons located in the setting. The everyday work day's distinctive features i.e. crew impermanency, flight time and space pressures, excessively long on-duty periods, temporal marginality of duty periods, and stress norms, are described as a base from which to discuss team performances. The requirement to set up work units very quickly, crew impermanence and team performances are positively correlated to the need for members to know something about each other. Status dimensions and job specific preferred characteristics are therefore a relevant part of each person's floating biography which is occupationally positively functional as a base from which coworker selection is made. A setting orientation to ethnicity is an outcome of the presence of representatives from many cultural groups in the passenger population. Competency in the enactment of everyday activities is problematic and communication/interaction difficulties arise as a result. The lack of organizational structures to provide relevant kinds of information on passenger populations (relevant as defined by the members of the cabin crew) necessitates that they form cognitive visual maps of the setting and participants. It is suggested that this is typical to other occupations and settings. Other demographically related problems are discussed. Space and flight time pressures as related to territoriality, conflict behaviour and coercive practices used by the crew to maintain the social order are analyzed in terms of regions. An outcome of a lack of physical barriers is the socially constructed barriers of access to regions. Standardized patterns of work organization and social relationships are used to effect their fluctuating definitions. (They are mapped for visual reference.) Processes of personalization of participants is presented; contrastively, impersonalized service relationships are perceived to be an organizational work requirement, and are socially created by distinctive communication patterns for the purposes of getting the job done prior landing. Lastly, a flight is analyzed as a 'safe but dangerous' fateful event, organizationally constructed, and dramatized by the cabin crew. Ritual observance of passage of the take-off and landing stages of the occasion are imposed on all participants. Two products of safety management are the policing practices and gallows humor flight attendants are habituated to perceive as an everyday routine part of their job situation. / Arts, Faculty of / Sociology, Department of / Graduate

No description available.