The North Carolina State Highway Patrol (NCSHP) and the North Carolina Department of Transportation (NCDOT) are often called upon to assist in traffic incidents. Yet little systematic research has examined the extent to which these two agencies collaborate. This gap in understanding is problematic, as a lack of collaboration may result in significant delays in the clearing of traffic incidents. The purpose of this correlational study was to investigate circumstances when the two agencies collaborated in clearing major traffic incidents, and the efficiency of the clearance of the incidents, through the measurement of normal traffic flow. The theory of the convergence of resources from divergent organizations framed the study. The research questions addressed the extent of collaboration between the NCSHP and the NCDOT, the conditions under which this collaboration took place, and the efficiency of the clearance of these incidents. Data were obtained from the NCSHP and the NCDOT on characteristics of 1,580 traffic incidents that occurred on the North Carolina portion of Interstate 95 during the year 2014. The data were analyzed using chi-square tests, analyses of variance, and Z-tests for proportions. Collaboration between the two agencies occurred in 7.2% of all of the incidents and in 21.6% of incidents of major severity (p < .001), which indicated a low level of interagency collaboration. The mean clearance time for incidents in which collaboration took place was 115.92 minutes compared to a national goal of 90 minutes. It is hoped that these results can contribute to policy dialogue relevant to the state's Strategic Plan, leading to safer highways and less financial loss due to congestion caused by traffic incidents.

This case study explored the perceptions, experiences, and significant internal communication and collaboration problem(s) faced by a rural nonprofit board of directors experiencing a growth transition. Specifically, this study addressed (a) how a rural nonprofit's board members perceived their communication and collaboration skills and practices, and (b) the training needed to improve board communication and collaboration policies and practices. Ten rural area study participants shared their experiences and made recommendations for board communication and collaboration training. Exploring the perceptions, understandings, and capacities of the rural nonprofit board members revealed how specific communication and collaboration policies and practices affected their organization's success. Using the conceptual framework of board governance, data were collected from participant interviews, which were then analyzed and coded using the eclectic coding method. Four themes related to the board's communication and collaboration practices emerged indicating a need for board restructuring and changes in members passion for and commitment to their mission, communication and collaboration skills, and training activities. This study provides information to the rural board members that may enable them to improve their communication and collaboration policies and practices and offers a plan of action to be taken. The findings of this study might bring about social change by adding to the understanding of approaches to improve rural nonprofit board governance effectiveness.

Research suggests the collaborative role school counselors can have with administrators to bolster school reform and facilitate a safe and positive learning environment for all K-12 students (College Board, 2009a, 2009b) is vital. Unfortunately, research that explores the roles and efforts of school counselors and administrators in their collaborative work for and with lesbian, gay, bisexual, and transgender (LGBT) students is scare. Yet, according to Goodrich, Harper, Luke, and Singh (2013), LGBT students “have long struggled in schools with little support” (p. 319). To address this gap, the purpose of this phenomenological study was to explore the experiences of school counselors and administrators in their work to support a safe and supportive school climate for LGBT students. The following research questions informed and guided this study: a) What are the lived experiences of school counselors and administrators who make concerted efforts to improve the educational environment for LGBT students? b) How do school counselors and administrators make meaning with their relationships in their work with LGBT students? The methods used to recruit participants for this study were modeled after College Board’s (2009b) study with seven exemplary school counselor-principal teams. In College Board’s (2009b) study, researchers identified school counselors and principals who received recognition for demonstrating exemplary contribution in their respective professional organizations. These exemplary professionals were than paired with their school counselor/administrator counterpart for joint interviews (College Board, 2009b). By paralleling the best practice protocol established by the College Board (2009b), this study consisted of three rounds of interviews with four school counselor-administrator teams. Participants were selected from national and/or state level LGBT educational organizations, where a school counselor and/or administrator were awarded/recognized for creating a safe and inclusive school environment for LGBT youth. Additional participants included school counselors and administrators identified as the school counselor or administrator counterpart to the awarded. The researcher completed an inductive approach to data analysis, utilizing both open coding and horizontalization to reduce the data. Thematic categories emerged from the data and are presented and discussed as they relate to the overarching research questions. The between-case themes include: Learning firsthand, leading by example, intentional partnering, moving beyond turf wars, and pushing the system. Recommendations for school counselors, administrators, and school counselor-administrator teams are provided. Directions for future research are also discussed. Keywords: School counselors, administrators, interdisciplinary collaboration, LGBT youth

Students with disabilities often have difficulties transitioning from high school to employment. Many students lack the self-determination skills needed to make this transition. Self-determination involves students implementing strategies that enable them to modify and regulate their own behavior; and utilizing strategies that support them to track progress toward goals. The research literature has shown that self-determination instruction can facilitate positive transition outcomes. Collaboration between districts and outside agencies has also been shown to improve transition outcomes, according to existing research. This study examines the effects of self-determination training, taught by Vocational Rehabilitation counselors, on self-determination skills of students with disabilities. Participants included 11 students, ages 15-18, who have been identified as having a specific learning disability, intellectual disability, other health impairment, or autism. The target behavior will be increased self-determination scores on two instruments: a formal rating scale and curriculum-based assessment. The effects of the lessons will be measured by the AIR Self-Determination Scale and a Curriculum Based Assessment. Ten lessons were taught by a Vocational Rehabilitation Counselor. The researcher found that student self-determination scores did not substantially increase after receiving “Job Club” instruction taught by the Vocational Rehabilitation Counselor, but that participants showed an increased knowledge surrounding disability disclosure in the workplace and increased self-determination scores in the area of self-monitoring of progress towards a goal. The research also showed that participants who had been previously or were currently employed showed greater progress on a curriculum based assessment than those with no employment history.

The enactment of teacher leadership can be challenged by both policy initiatives and school contexts (Anderson & Cohen, 2015; Hargreaves & Fullan, 2012). However, teachers can have a positive influence on each other and their broader school community by building capacity for leadership, innovation, and student achievement through the relationships, or networks, they develop and maintain (Baker-Doyle, 2015; Hovardas, 2016; Hunzicker, 2012; Moolenaar, Sleegers, & Daly, 2012). This single exploratory case study takes place in a Title I elementary school and uses a combination of Social Network Analysis and content analysis to uncover patterns in teacher professional networks, the context in which they exist, and teachers’ perceptions of the influence of these networks on their sense of themselves as teacher leaders. The study focuses on four constructs: teacher leadership, teacher efficacy, instructional innovation, and professional networks. The concept of social capital is used to explore the connection between networks and teacher leadership. Symbolic interactionism frames the analysis of the nature of relationships that emerge within these networks. Findings indicate that teachers linked their identities as leaders with a culture of leadership, exchange of advice, shared values, and high expectations for themselves and their students. Interview responses demonstrated they believed in their collective capacity to accomplish a shared mission of student achievement; they trusted in and supported each other through their professional networks.

This transformative case study used qualitative and quantitative methods to explore the social construction of collaborative and technology leadership among students in a graduate-level course on curriculum leadership. Analysis of interactions among students during an asynchronous computer-supported collaborative learning (CSCL) project using critical discourse analysis was completed. Student dialogue was analyzed for how students across different social groups interacted discursively to promote and inhibit the development of leadership in the domains of collaboration and technology, while socially constructing the knowledge context for learning about the societal curriculum for diverse social groups. Findings were that women more than men were verbose and promotive, and that much of their power/language exchanges involved mutual understanding. Black students were underrepresented in the graduate course, but gained power through language and course design. Latino students lacked self-advocacy and emphasized cultural diversity in their use of power/language. An interview with the professor provides insight into the structures that frame student's experiences. These findings are discussed through a three-tiered Critical Discourse Analysis Framework and recommendations are made for educators, leaders and education leadership preparation programs that use on-line learning platforms that support collaborative learning experiences.

The research aims to develop an understanding of the extent to which collaboration occurs through the use of online technologies in the project management environment. Given the breadth of the technological landscape, this research focuses on the use of online collaborative toolsets (OCTs). The research investigates six Project Management Environments (PMEs) and their use of OCTs, and uses a Collaboration scale developed specifically to measure the level of collaboration existing within each PME. The Collaboration scale presents collaboration not as a single entity, but as a scale ranging from low to high across six elements. Central to this theory is that for collaboration to exist, all elements must rate highly against the scale. The research argues that although all collaborative elements are found within a PME, it is the level of each element that determines the degree to which collaboration is occurring. A case study approach incorporated three broad strategies to collect data. The first strategy included a Likert questionnaire using the Dichotomous scale, which was administered to collect data on the operations of the individual projects. The second strategy included interviews that asked the project manager of each case specific questions regarding the PME. The third strategy involved desk research to scan for literature and web artefacts. The conclusions drawn from this research are: 1. OCTs can contain a variety of features, several of which are common amongst all. The research identified common requirements and use of the OCTs within the cases. 2. Although OCTs are capable of facilitating a high level of collaboration, Project Managers do not use OCTs for this purpose. The different project environments reviewed are not necessarily collaborative, nor do they use OCTs to assist with collaborative exercises. 3. OCTs are used predominantly for cooperation and coordinating activities within the PME. 4. Collaboration in the PMEs reviewed exists in degrees, at times being identified with cooperative functions, and at other times coordinating functions. 5. The findings demonstrate a pattern of collaboration, which is consistent across all cases. This pattern demonstrates a variation in the collaborative elements across the PME, and indicates a priority that may exist in regard to how these elements are prescribed within the actual project environment.

Multi-stakeholder dialogue and collaborations have been considered as ‘panacea’ for complex local to global problems confronting governments, businesses and society. And for over a decade now, they have also been increasingly promoted as mechanisms to achieve sustainability. There is, however, a dearth of empirical studies that give deeper insights into the practical dimensions and various implications of such processes for sustainability. This dissertation explores how multi-stakeholder organising processes for sustainability occur in local settings. It relies on a theoretical framework that combines institutional and social movements theoretical perspectives. Such a theoretical cross-fertilisation has been helpful in explaining: (a) how the macro institutional context of sustainable development influences micro interactions of individuals during collaborations; and (b) how those micro interactions may influence the sustainability movement organised at macro societal levels. The dissertation is philosophically based on the principles of critical hermeneutics. It draws on the works of Hans-Georg Gadamer and Jürgen Habermas to understand the nature of reality, society and human relationships. The study also uses literature on sustainable development, organising, dialogue, collaboration, stakeholder engagement, emotions and time. Three cases of multi-stakeholder dialogic collaborations organised to address sustainability of two regions in New Zealand were investigated through observations, interviews with participants and documentary research. These processes were developed in response to a regulatory change in New Zealand – the new Local Government Act (2002) which emphasises sustainable development of communities. The data across the three cases was analysed using principles of grounded theory and critical hermeneutics. Analysis reveals how various kinds of institutional pressures (engulfing cultural-cognitive, regulative and normative institutions connected with sustainable development) confront different stakeholders with varying intensities. Those pressures influence stakeholders to become involved in and commit to such collaborations. And as stakeholders participate in such processes, they are shown to engage with one another rationally and emotionally, and with different conceptions of time. The collaborations thus can be characterised by a complex fusion of rationality, emotionality and temporality. On the one hand, multi-stakeholder dialogic collaborations stimulate learning, facilitate relationship building and build social capital for implementing sustainable development. They thus prove themselves as potent governance mechanisms that can help to institutionalise sustainable development. On the other hand, multi-stakeholder dialogic collaborations for sustainability are highly messy, unpredictable, paradoxical and conflict-ridden processes of stakeholder engagement. They are shown to suffer from three major problematics: problematic of misunderstandings; problematic of stakeholders’ emotions; and problematic of stakeholders’ time. They thus, ironically and paradoxically, are also problematic solutions for sustainability.

The focus of this research is the construction of a shared vision for the environment. Specifically, the purpose of this research was to examine the construction of shared vision between different rhetorical communities for the Lake Omapere Restoration Project. In this investigation, I applied Bormann's (1972; 1983) symbolic convergence theory to the communication processes of the Resource Management Act (1991). The intended outcome of this research was to gain further understanding of the communication processes in place within the Resource Management Act 1991 in order to foster a more holistic, bicultural approach for the development of Aotearoa New Zealand*. My premise was that shared understanding through storytelling could be a useful tool for producing equitable bicultural environmental decisions. This research is concerned with how that shared vision is created rhetorically. It is based on the theoretical understanding that language constructs people's social reality (Escobar, 1996; Pearce, 1989). The literature review established that people make sense of the material world through language, deep emotional connection to the land and decision-making processes. This discussion of the different ways people come to view the material world provided the background for the central research question. The primary research question that guided the investigation was how do different rhetorical communities construct shared vision for the environment? In order to answer this question data were collected using archival records retrieved from the Northland Regional Council. The analysis of the data involved the application of Bormann's (1972; 1983) symbolic convergence theory to the construction of shared vision for the polluted condition of Lake Omapere in Northland. The fantasy theme analysis of the texts revealed two fantasy themes personifying Lake Omapere: first, the story of the dying lake, followed by second fantasy theme of the salvation of the lake. These two fantasy themes provided the rhetorical ground for the evolution of shared rhetorical vision for the restoration of the wellbeing of Lake Omapere. Following Bormann (1972; 1983), the study showed that symbolic convergence theory accounts for the irrational as well as rational aspects of positive collaborative action for the environment. This research has contributed to knowledge by showing that Bormann's (1972; 1983) symbolic convergence theory is a useful framework for explaining the process by which different rhetorical communities construct shared vision. The fantasy theme analysis approach was specifically designed for this research. Burke's (1966) "hexed" pentad was used in the initial stages of analysis to determine the elements of the fantasy themes. This study showed that construction of shared vision encompasses at least three forms of communication: consciousness creating, raising and sustaining. The study also contributed further questions as to the nature of the resulting shared vision. This study shows that the democratic dialogue that is produced from sharing stories can result in justice. The emergence of shared vision produced a new reality and an altered worldview where kaitiakitanga** has become a crucial focus for the future of Lake Omapere. The restoration of the wellbeing of Lake Omapere through establishing kaitiakitanga is now a rhetorical reality and will shape future decisions made regarding the management and restoration of the lake. The implications involved with incorporating the indigenous spiritual relational perspectives in legislation are a crucial concern for environmental decision-making both locally and internationally and further application of symbolic convergence theory research in this area is recommended.* Aotearoa New Zealand combines both the Māori and English names and is used in this thesis to acknowledge the bicultural intention of environment resource management.** Stewardship.

Tourism does not operate in a predictable and mechanistic environment and is influenced by unpredictable circumstances. Influences include underlying values and perceptions keeping the system unpredictable and dynamic. Tourism that utilises natural resources is exposed to the additional unpredictability of natural changes and activities and/or decisions of other stakeholders. Tourism research generally adopts reductionist approaches and has not effectively understood tourism as a stakeholder within a complex system of stakeholders. Reductionist approaches have led to interpretations of sustainable tourism development being highly focused and sector specific limiting understanding of the complex systems in which tourism operates and resulting in narrow perspectives. To understand underlying elements influencing the system, a new paradigm is required.