In this paper the researcher discusses the importance of specialized training for workers in child welfare who are responding to allegations of child sexual abuse in the context of custody/access disputes. The researcher has implemented an experimental design involving two matched groups of staff, equally sized, from an Ontario child welfare agency. Participants were requested to complete a pre-test and post-test which measured the priority assigned to a set of fictitious scenarios developed for the project. A training session was offered to the experimental group prior to the post-test. / The outcome data suggests that the training affected the coding which members of the experimental group applied to scenarios. The experimental group tended to consider dynamics related to the issue of custody/access when assessing the priority of response time given to a referral. The control group evidenced no consideration of such dynamics. / The researcher has included a number of recommendations within the analysis section so that future applications of similar studies may be improved. The conclusion of this study clearly states that adequate worker training is essential in order that objective, reliable, and competent service is available to child welfare clients.

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