Abstract This Master´s Thesis focuses on the analysis of the business processes within the football clubs, especially the Liverpool FC. The aim of the thesis is to analyze the processes within the football club and to propose the way how to improve them by using the Lean Office methodology There are prerequisits that a vast amount of the processes are not being performed well in the Football Industry. That is why this topic should be very actual for this industry. The basic theoretical aspects of the Lean Office had been described in the thesis, as well as the aproach how to map the process and exact tools had also been described. Then the business process of acquiring of a new player is analyzed and the possible solution how to improve it is proposed. Those ideas have to be drivers for the ongoing improvement for the industry by implementing the Lean philisophy throughout it.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / Micro and Small Enterprise (MSEs) are the primary employment driving force in Peru; however, their low level of management does not allow for their long-term sustainable development. This situation has led such companies to incur unnecessary costs and expenses. In this study, we deal with the case study of a microenterprise of services in the personal beauty sector, which applied a Management Model based on define, measure, analyze, improve, and control (DMAIC) method. That excellent methodology helps to improve processes through the philosophy of continuous improvement, with the aim of proposing improvements to increase profitability and growth. Moreover, the integration of various techniques and tools at each stage of the DMAIC methodology was proposed with a focus on human management processes, inventories, and operational services, which have greater impact on most companies of this type.

Studien går ut på att se om metoden DMAIC (Define, measure, analyze, improve och control) är ett bra sätt att minska kvalitetsbristkostnader hos ett kontrakts tillverkande företag. Aktuell forskning på Six Sigma, som är en metodik för förbättringsprojekt, och DMAIC har legat som bas för den teori som applicerats.  Produktfamiljen som har att undersökts heter STB och består av två olika processer, montering av motor och montering av strömmodul. För att avgränsa studien ytterligare kommer endast montering av motor att arbetas med och analyseras för att identifiera vilken är fyra stycken olika komponenter där modellen DMAIC kommer att appliceras som förbättringsmetod, för att finna vilken av dem som bidrar till höga kvalitetsbristkostnader.   Under arbetets gång har det framkommit att verksamheter inom samma bransch till sin fördel, bör logga testresultat för att underlätta framtida förbättringsarbeten. Det grundar sig i att många förbättringsarbeten med DMAIC som fokus, använder sig av statistiska metoder. Med det sagt har det visat sig att det går att utföra ett DMAIC projekt utan den typen av statistik, men att det är en fördel ifall den finns tillhanda. / The study is about whether the DMAIC (Define, measure, analyze, improve and control) method is a good way to reduce cost of poor quality in a contract manufacturing company. Current research of Six Sigma, which is a method applied for improvement projects, and DMAIC has been the basis for the theory applied.  The product family that has been examined is called STB and contains two different processes, mounting of engine and mounting of the power module. For further delineation the study will only focus on the mounting of the engine to analyse and identify which one of the four different components where the DMAIC method will be applied as an improvement method, could be the source of the high cost of poor quality.   During this study it has been found that activities in the same industry, to their advantage, should log test results to facilitate future improvements. This is based on the fact that many improvements, with DMAIC as a tool, focuses on using statistical methods. With that, it has been found that it is possible to perform a DMAIC project without statistics but for future state there will be an advantage for the company if it would be available.

Divisionen Underground Rock Excavation på Atlas Copco tillverkar kundanpassade gruvmaskiner i världsklass till kunder i mer än 170 länder. Från inköpsperspektivet är majoriteten av leverantörerna svenska men de dyraste komponenterna köps in från utlandet. Detta gör att stora krav ställs på både logistiken och produktionssystemet. De senaste årens ökande efterfrågan har lett till att materialförsörjningen har svårt att hantera de volymer som krävs och till följd uppstår störningar. En effektivisering och kapacitetsökning är nödvändig och därför kommer detta examensarbete att handla om kartläggning av material- och informationsflöde samt bristidentifiering av störningar i materialflödet. I tillägg till detta skall även företagets nyckeltal ses över och utvärderas i diskussionen utifrån vad teorin förespråkar. Examensarbetet har utförts på Atlas Copcos Underground Rock Excavation division i Örebro. Uppsatsen behandlar teori kopplat till de forskningsfrågor som presenteras i inledningen. Dessa frågor besvaras sedan utifrån teorin av författarna i diskussionskapitlet. I kapitlet nulägesbeskrivning presenteras en nulägesbild av företaget sett till material och informationsflöde samt dess prestanda. Detta för att läsaren ska få en bra bild över hur den dagliga verksamheten fungerar och hur de olika avdelningarna samverkar med varandra. Under problemidentifiering har två datakällor använts, statistik och kvalitativ data i form av workshops där deltagarna representerar hela materialflödet från ankomst till färdig produkt. All data har sammanställts i Paretodiagram för en tydlig visualisering och enkel prioritering för att sedan utredas vidare i form av en rotorsaksanalys. Rotorsaksanalysen ligger sedan till grund för de förbättringsförslag som presenteras i slutet av examensarbetet. Förslagen är baserade på prioriterade rotorsakerna och utvärderas sedan av utvalda deltagare för att ge en prioritering till företaget. Slutligen presenterar författarna rekommendationer som avgränsats från rapporten men som anses vara viktiga att jobba vidare med.

Detta examensarbete har utförts i samarbete med ett företag som önskar vara anonymt i rapporten. Företaget har nyligen fått höjda produktionsmål då de fått ta över produktion från en fabrik som håller på att avvecklas. Då arbetskraften fortfarande är densamma har detta lett till att de anställda får jobba övertid. Studien har huvudsakligen fokuserats på en avdelning inom företaget men till viss del har studien också krävt att mindre delar av de två andra avdelningarna också studerades. Syftet med projektet var att se över hur arbetsprocessen kunde effektiviseras så att målen kan nås utan att personalen behöver jobba övertid. Som ramverk för projektet användes en version av Six Sigmas lösningsmetodik DMAIC, nämligen RDMAIC, där en Recognize-fas har lagts till i starten av arbetet. Projektet innefattar en mängd metoder och verktyg, där de flesta härstammar från Lean Production, däribland SMED och Kaizen Event. Med andra ord har examensarbetet utförts som ett Lean Six Sigma-projekt. Utöver detta har fokus även lagts på motivation och hur detta påverkar de anställda, exempelvis genom djupintervjuer. Genom att analysera relevanta teorier om hur människor motiveras har författarna också kunnat ge rekommendationer på vilka åtgärder som eventuellt kan vidtas för att försöka höja operatörernas motivation och förbättra stämningen på avdelningen. Genom studien kommer förhoppningsvis det aktuella företaget kunna få en inblick i hur det kan förbättras. Studien visar bland annat att Kaizen Event är något som kan ha stor inverkan på både produktion och motivation.

Made available in DSpace on 2014-06-12T15:58:02Z (GMT). No. of bitstreams: 2 arquivo3242_1.pdf: 3661573 bytes, checksum: 51e1190f322b91d924dc677f686e2ef7 (MD5) license.txt: 1748 bytes, checksum: 8a4605be74aa9ea9d79846c1fba20a33 (MD5) Previous issue date: 2008 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / Nas últimas duas décadas, Melhoria de Processo de Software tem se destacado como um importante tópico tanto para pesquisas acadêmicas quanto para a indústria de software. A Melhoria de Processo de Software tem se baseado, principalmente, em modelos e normas como CMMI, ISO/IEC 15504, ISO 9000 e MR-MPS. No entanto, ainda há uma considerável dificuldade, por parte das organizações, na implantação de programas de Melhoria de Processo, devido a diversos fatores, tais como: custo, falta comprometimento, não entendimento dos benefícios da melhoria, falta de feedback do progresso do programa, entre outros. Diante deste cenário, diversas abordagens têm sido utilizadas com o objetivo de guiar as organizações no caminho da Melhoria de Processo de Software. Um exemplo disso é o método DMAIC, reconhecido em todo o mundo como o método utilizado para estruturar a melhoria do processo da manufatura na busca do padrão Seis Sigma e, que vem ganhando espaço na indústria de software. Neste contexto, o objetivo deste trabalho é definir uma abordagem para Melhoria de Processo de Software, através da simplificação e adaptação do DMAIC, tendo como foco principal a melhoria baseada na medição dos processos. A abordagem visa trabalhar os processos prioritários para a organização e relevantes para os clientes, utilizando ciclos de melhoria pequenos, com intuito de obter resultados rápidos e significativos

The Master's Thesis reviews the application of Lean management methods in the healthcare sector. The theoretical section describes the background of Lean process management - its history, principles, methods and tools. The methods currently used to manage processes in the healthcare sector are then described. The practical section of the thesis tests whether these processes could be improved by implementing a Lean methodology. A project was undertaken in a healthcare centre where the principles, tools and methods described in the theoretical section were applied. The project consisted of five phases, according to DMAIC cycle. The conclusion of the Master Thesis summarises the findings and results which evidence the improvement of the processes in this specific healthcare centre after the implementation of a Lean methodology.

This work deals with methods of lean six sigma methodology which are relate to industrial processes optimalization problems. Part of this work is devoted to progress optimalization solving by the help of DMAIC model and conection with six sigma and TOC. Main attention is set on using DMAIC model on data from technological line - Cobalt by Motorola.

Gábová P. Application of Six Sigma method in repair process. Master Thesis. Brno: Mendel University, 2019. Thesis describes application of Six Sigma method including DMAIC cycle in Zebra Technologies CZ s.r.o. Goal is to decrease number of defect products bouncing back into repair center along with material cost optimization. Prologue describes Six sigma principles and each individual step of DMAIC cycle. Next phase defines objective and scope, process mapping is part of Measure section. Further data analysis gives a definition to defect root cause. Project outcome are precautions proposals that lead to process quality improvement and cost optimization.

As empresas operam em um ambiente cada vez mais dinâmico e competitivo, tornando imprescindível atender adequadamente às necessidades dos consumidores. Na atualidade, estas demandas foram ampliadas e, além de custo, qualidade, velocidade de entrega e flexibilidade, identifica-se um mercado que passa a cobrar pela redução dos impactos ambientais gerados pelos produtos e processos. Deste modo, esta pesquisa defende a proposição de que a Manufatura Enxuta, uma filosofia de gestão da produção, somada aos propósitos da Produção mais Limpa (PmaisL), uma estratégia de gestão ambiental para sistemas produtivos, pode ser uma solução para o alinhamento de seus objetivos, visto que ambas buscam o aumento de produtividade e a eliminação dos desperdícios. Para a implantação da Manufatura Enxuta não foi determinado um método que oriente como realizar este processo e quais são as práticas essenciais, além de ter poucas pesquisas que buscam compreender os fatores disto. Do mesmo modo, pesquisas que abordem a Manufatura Enxuta e a PmaisL ainda são preliminares. Neste sentido, o objetivo desta pesquisa foi propor recomendações para a implantação da Manufatura Enxuta considerando os propósitos da PmaisL, estruturadas no ciclo de melhoria contínua do método DMAIC. O método de pesquisa utilizado para alcançar o objetivo proposto foi o estudo de caso único em uma empresa de referência e o embasamento teórico foi pautado em uma revisão bibliográfica sistemática (RBS). Os resultados gerados com o desenvolvimento dessa pesquisa permitiram observar que não existe um método padrão para a implantação e que a literatura, de modo geral, aborda a implantação da Manufatura Enxuta como um processo de ciclos de melhoria continua envolvendo as atividades definir, medir, analisar, melhorar e controlar e também aborda o processo de implantação a ordem que as ferramentas e práticas devem ser implantadas. No que tange a RBS sobre PmaisL e manufatura enxuta foi possível extrair da literatura as compatibilidades e divergências entre as abordagens, recomendações para melhorar o desempenho ambiental dos sistemas enxutos, como os recursos humanos interferem na integração destas áreas e, além disso, como as práticas enxutas podem ser utilizadas para atingir os objetivos da PmaisL. Além disso, o estudo de caso permitiu observar empiricamente como o meio ambiente pode ser ponderado em um sistema de Manufatura Enxuta. Assim, com base nas evidências teóricas e práticas, gerou-se as recomendações, as quais poderão orientar as empresas de manufatura que desejam implantar as abordagens da Manufatura Enxuta e da PmaisL de maneira conjunta e obterem, simultaneamente, desempenho ambiental e econômico em suas melhorias. Ainda, foi possível concluir que apesar de existirem alguns trade-offs, estas abordagens são em grande parte convergentes. / Companies are operating in an ever more competitive and dynamic environment, making it essential to fulfil the consumers needs. Currently, these demands have expanded, and in addition to cost, quality, delivery speed and flexibility, it is possible to identify a market that requires reduction in the environmental impact of their products as well as procedures. Thus, this research supports the proposition that Lean Manufacturing, a production management philosophy, combined with Cleaner Production, the environmental management strategy for industrial systems, can be a solution for aligning goals, as both seek increased productivity and the elimination of wastage. In the implementation of Lean Manufacturing, there is as yet no method for guiding one to carry out this procedure, and to know what the essential operations are, as well as only having a few studies aimed to understand the factors involved. Similarly, the research addressing Lean Manufacturing and Cleaner Production remains at its initial stages. Thus, the objective of this research was to provide recommendations for the implementation of Lean Manufacturing considering Cleaner Production proposals, using the continuous improvement cycle structure from the DMAIC method. The research method used to achieve the proposed objective was a single case study in a notable company, and the theoretical framework was developed through a systematic literature review. The results, obtained through the development of this research, allowed us to observe that there was no standard method for deployment, and that the literature, in general, addressed the implementation of Lean Manufacturing as a process of cycles of continuous improvement, involving the defining, measuring, analyzing, improving and controlling activities; and also addressed within the implementation process the order in which the tools and operations should be implemented. With respect to RBS on Cleaner Production and Lean Manufacturing, it was possible to extract, from the literature, compatibilities and differences between the approaches; recommendations to improve the environmental performance of Lean systems, and how human resources interfered with the integration of these areas and, moreover, how the Lean operations could be used to achieve the objectives of Cleaner Production. In addition, the case study allowed the empirical observation of how the environment could be balanced in a Lean Manufacturing system. Thus, based on theoretical and practical evidence, the results generated recommendations, which could guide manufacturing companies that wanted to deploy in conjunction the approaches of Lean Manufacturing and Cleaner Production, and achieve both environmental and economical performances in their improvements. Furthermore, it was concluded that, although there are some trade-offs, these approaches are largely convergent.