The internet has transformed the way people sell and buy goods and services. E-commerce is a fast-growing industry with low barriers to entry, making it easy to start an e-commerce business – but scaling it is a whole other matter. One common scaling method is international expansion. However, young e-commerce companies often lack strategy and process when expanding internationally. This ad hoc approach results in missed opportunities, waste of resources, and sub-optimal operations for the company. This thesis examines the process of internationalisation for e-commerce companies and what factors contribute to its success, with the aim to provide a model that can guide companies through the whole internationalisation process. Qualitative data has been collected from interviews with experts in the field and a case study of an e-commerce scale-up. Together with a literature review, this data is synthesised into an internationalisation model, built upon the three guiding principles of being customer-centric, iterative, and resource-efficient. The model consists of a series phases, from pre-launch to maturing, with an iterative component that entails a shift of strategy from replication to increased localisation of the business model. Operational results indicate to which degree localisation is necessary. Internationalisation is a complex process, and any detailed model explaining internationalisation quickly becomes complex as well. Therefore, in order to facilitate the practical application of the model for businesses, a conceptual prototype of how the international model could be translated into a digital format is developed and evaluated. As a result, e-commerce firms now have an interactive tool that empowers managers to make more accurate and effective business decisions when it comes to both international expansion strategy and also tactics, due to its action-oriented design. Considering that there is little research that provides explicit advice for young e-commerce firms pursuing internationalisation as a growth strategy, and even less when it comes to the development of a digital business tool, this thesis contributes to filling this research gap. / Internets uppkomst har förändrat hur människor säljer och köper varor och tjänster. E-handel är en snabbväxande bransch med låga inträdesbarriärer, vilket gör det enkelt att starta ett e-handelsföretag – men att skala den är en helt annan fråga. En vanlig tillvägagångssätt för att skala är internationell expansion. Dock saknar ofta unga e-handelsföretag en strategi och process när de expanderar internationellt. Denna ad hoc-strategi resulterar i förlorade möjligheter, resursslöseri och suboptimal verksamhet för företaget. Detta examensarbete undersöker internationaliseringsprocessen för e-handelsföretag och vilka faktorer som bidrar till dess framgång, med syftet att tillhandahålla ett ramverk som kan vägleda företag genom hela internationaliseringsprocessen. Kvalitativ data har samlats in från intervjuer med experter inom området och en fallstudie av ett tillväxtbolag inom ehandeln. Tillsammans med en litteraturstudie syntetiseras dessa data till ett internationaliseringsramverk, som baseras på tre vägledande principerna: att vara kundcentrerad, iterativ och resurseffektiv. Ramverket består av en serie faser, från förlansering till mognad, med en iterativ komponent som innebär ett skift av strategi från replikering till ökad lokalisering av affärsmodellen. Operationella resultat indikerar till vilken grad lokalisering är nödvändig. Internationalisering är en komplex process, och varje detaljerad ram som förklarar internationalisering blir också snabbt komplex. För att underlätta den praktiska tillämpningen av ramverket för företag utvecklas och utvärderas därför en konceptuell prototyp av hur det internationella ramverket skulle kunna översättas till ett digitalt format. Som ett resultat har e-handelsföretag nu ett interaktivt verktyg som ger chefer möjlighet att fatta mer precisa och effektiva affärsbeslut när det gäller både internationell expansionsstrategi och, på grund av prototypens handlingsorienterade utformning, även taktik. Med tanke på att det finns lite forskning som ger explicita råd till unga ehandelsföretag som strävar efter internationalisering som en tillväxtstrategi, och ännu mindre när det kommer till utvecklingen av ett digitalt affärsverktyg, bidrar denna avhandling till att fylla detta forskningsgap.

Studies of internationalisation have largely overlooked developing countries with high levels of legitimate informal entrepreneurship. Consequently, this article analyses the internationalisation of Informal African Firms (IAFs) from a network perspective. We undertook in-depth case studies of 14 informal smaller firms in two major enterprise clusters in Ghana. Our findings show that half transacted business in five to seven foreign markets, and more than half sold abroad within three years of inception. The study illustrates the different network ties that influence passive and active internationalisation strategies with evidence that these IAFs developed buyer networks through customer referrals and foreign customer walk-ins to the firm. Overall, we provide a comprehensive understanding of the triggers that initiate international business activities by IAFs so contribute to current theorising noting implications for management practices and policymaking on this important but hitherto, under-explored issue.

This study is concerned with the concept of internationalisation as a tool for disadvantaged minorities to affect change in their situation. This phenomenon has been studied widely with respect to authoritarian regimes and later on with liberal Western democracies. The current study has focussed on the state of Israel and the situation of its Palestinian Arab minority to investigate the origins and purposes of internationalisation, the extent to which these efforts have achieved the objectives that were set, and whether this process is in any sense capable of achieving them. The analysis shows that the internationalisation process whereby the Palestinian Arab citizens of Israel sought to reclaim their rights by invoking the support of the international community has emerged in the 1950s. It came to be perceived as necessary because internal legal and political processes were understood to be insufficient to achieve any redress for their grievances. The Arab leadership in Israel articulates internationalisation as a strategy designed to invoke the norms of democracy to question the conduct of successive Israeli governments, and counter the narrative offered by them on the world stage. The internationalisation strategy is seen to undergo a profound transformation from public memoranda, to civil and legal advocacy by invoking international conventions and treaties and finally to personal diplomacy. The results show that it is not a zero sum game; it is an especially effective method in different ways and with varying degrees of success. It created an extension of the critique of Israel’s treatment of Palestinians in the Occupied Territories to its Palestinian minority. Using the international law in the modality of legal advocacy to compel the Israeli state to adhere to the commitments it had made by acceding to an international convention, proved more effective than mere political pressure. Another factors such as the nature of the claims, geopolitical circumstances, global momentum, and domestic politics are crucial as well for the success of the internationalisation. Yet, Israel’s response varied in particular cases to minimise external critics, and its respect for the international law was uttered by utilitarian justification to protect its reputation. The application of the social constructivist boomerang-spiral model to the process of internationalisation is deemed to be a particularly effective instrument to explore both the potential and the limits of the process of compelling the Israeli state to conform to internationally supported norms. The results of this study demonstrate that the construction of the state’s identity as a Jewish and concerns over national security are potentially in conflict with the egalitarian democratic norms that it claims to be governed by. The implications of these two elements for the operation of the Israeli state has resulted in a failure to fully integrate its Arab citizens. The Nation-State Law of 2018 reinforces the legal and systematic discrimination against the Palestinians in Israel and explains why internationalisation has not been successful. 443 It is the first comprehensive investigation into a selected series of case studies that document international appeals made by Israel’s Arab elite due to three chronological periods: 1948-1979, 1992- 2013 and 2015 onwards. On a theoretical level, it is the first time that the spiral model has been tested in the context of Israel and its Arab minority. This can serve as a strategic information source for Arab MKs, NGOs and Israeli decision makers.

Ce mémoire analyse l’encadrement juridique et institutionnel des contrats d’État, qui sont à l’origine des contrats innommés caractérisés, non pas par leur objet, mais par les parties qui les contractent — un État et une personne privée ressortissante d’un autre État. Le but de la présente étude est de trouver une solution aux enjeux de déséquilibre entre les parties et de manque de prévisibilité qui affectent les contrats d’État. Cette recherche de solutions sera faite à travers l’analyse de trois théories : le rattachement à un ordre juridique précis, l’uniformisation des normes internationales encadrant les contrats d’État, et la création d’une nouvelle institution pour trancher les litiges concernant les contrats d’État. Nous étudierons alors, dans un premier temps, les solutions fournies par les doctrines internationaliste et contractualiste afin d’analyser leurs points forts et leurs lacunes. L’observation de ces lacunes nous permettra ensuite de rechercher leurs éventuelles solutions dans la jurisprudence interne et internationale. Comme nous le verrons, ces solutions, notamment celles fournies par l’arbitrage international, présentent des limites importantes du fait de ce choix de mode institutionnel. Nous analyserons donc dans une dernière partie si le choix d’un nouveau système institutionnel — comme la CMI de l’Union européenne ou les Cours de Commerce International — permettrait de pallier ces limites et d’accroitre la prévisibilité dans la résolution du litige, ainsi que d’équilibrer la relation contractuelle. / This thesis analyzes the legal and institutional framework of State contracts, which are originally unnamed contracts characterized, not by their object, but by their contracting parties — a State and a private person, national of another State. The purpose of this study is to find a solution to the issues of imbalance between the parties and lack of predictability that affect State contracts. This research will be carried out through the analysis of three theories: the categorization of state contracts in a specific legal order, the unification of international rules governing state contracts, and the creation of a new institution to settle disputes concerning state contracts. We will first study the solutions provided by the internationalist and contractualist doctrines in order to analyze their strengths and weaknesses. This will then enable us to seek their possible solutions in domestic and international jurisprudence. As we will see, these solutions, particularly when they’re provided by international arbitration, have significant limitations. In the final chapter, we will analyze whether the choice of a new institutional system — such as the European Union's MIC or International Commercial Courts— would make it possible to overcome these limitations and increase predictability in the resolution of the dispute, as well as to balance the contractual relationship.

No / This chapter analyses the how, who, where and why of rapid rise in intra-regional investment by companies from ASEAN since 2009. The chapter analyses the push and pull factors of intra-regional investment in ASEAN, the resulting patterns of foreign direct investment (FDI) and the accompanying rise of strong regional players. The region’s FDI landscape is changing in terms of investment sources, players, FDI trends and dynamics of the region. This trend is strongly affected by stepped up efforts by ASEAN governments to encourage their national companies to invest in the region and the influence of the ASEAN Economic Community. Regional integration and emerging business opportunities are providing an impetus not seen before in driving intra-regional investment. As more ASEAN companies position and prepare for AEC 2015, this intra-regional investment wave is likely to gather force. The chapter lists the regional and global ‘footprint’ of the top 50 largest ASEAN companies by revenues. The thus identified companies include companies operating in oil and gas, mining, agri-business, telecommunications, food and beverages, manufacturing, banking, power generation, infrastructure, real estate and healthcare services.

Firm competitiveness is no longer an industry-specific or regional phenomenon, but it has evolved to have global impacts. The increase in intensity of regional and international competition, ineffectiveness of regional development policies and models has led to the focus on regional economic development. In particular, a focus on industrial cluster promotion, both in developed and developing countries has proliferated owing to their increased success as a sustainable source of economic growth and development. Industrial clusters are a geographically proximate group of inter-connected companies and associated institutions in a particular field, linked by commonalities and complementarities. In addition to industrial cluster formation, firms can also maintain competitiveness through internationalisation. Internationalisation ensures that firms are able to serve many markets from existing manufacturing bases without having to establish production plants in other markets. It reduces the over dependence on domestic markets and business risks associated with dependence on one market. This study identified industrial clusters for the North West Province (NWP) of South Africa using the Structural Path Analysis (SPA) method, as a strategy to enhance firm competitiveness. It contributes to the methods to identify industrial clusters by applying the Power of Pull (PoP) method to prioritise the number of clusters for the NWP. The ten identified industrial clusters and their respective PoP rankings were (i) communication; (ii) real estate; (iii) grain mill, bakery and animal feed products; (iv) building and other construction; (v) basic metal products; (vi) other food products; (vii) agriculture; (viii) non-metallic mineral products; (ix) trade; and (x) dairy products. This study identified the most important centres, in terms of the most contributions to output, employment and profit at the local municipal level across all the ten identified clusters. These centres were Madibeng, Rustenburg, City of Matlosana, Mafikeng and Ditsobotla. This indicates that efforts to stimulate cluster formation in this sector should be focused in these regions. This study also determined whether any association exists between the identified industrial clusters‟ products and services and the realistic export opportunities according to the DSM for products and the DSM for services. Four of the six product clusters were found to have REOs according to the DSM for products, namely grain mill, bakery and animal feeds products, agriculture, non-metallic mineral products and the basic metal products clusters. In terms of services, only two service clusters, namely communication and building and other construction services clusters, were found to have with REOs according to the DSM for services. This study further demonstrated the effects of industrial cluster formation on the regional economy, using social accounting matrix (SAM) multipliers. SAM multiplier analysis was used to demonstrate the output, employment, employment income and gross domestic product (GDP) supported by cluster formation for the NWP. The supported activity for the agriculture and trade clusters was less than the actual activity. The following clusters‟ supported activity was greater than the actual activity; communication; real estate; grain mill, bakery and animal feed products; building and other construction; basic metal products; other food products; non-metallic mineral products; and dairy products. The identified industrial clusters‟ REOs were explored further to provide more details on the products or services identified as having REOs. In addition, the countries to which the identified REOs (products and services) can be exported were discussed. In terms of product clusters identified to have REOs, the export potential values, cell classifications and market accessibility index scores were discussed. In terms of the service clusters identified as having REOs, countries, market access, market openness, import demand and cell classifications were discussed. / PhD (International Trade), North-West University, Potchefstroom Campus, 2014

Firm competitiveness is no longer an industry-specific or regional phenomenon, but it has evolved to have global impacts. The increase in intensity of regional and international competition, ineffectiveness of regional development policies and models has led to the focus on regional economic development. In particular, a focus on industrial cluster promotion, both in developed and developing countries has proliferated owing to their increased success as a sustainable source of economic growth and development. Industrial clusters are a geographically proximate group of inter-connected companies and associated institutions in a particular field, linked by commonalities and complementarities. In addition to industrial cluster formation, firms can also maintain competitiveness through internationalisation. Internationalisation ensures that firms are able to serve many markets from existing manufacturing bases without having to establish production plants in other markets. It reduces the over dependence on domestic markets and business risks associated with dependence on one market. This study identified industrial clusters for the North West Province (NWP) of South Africa using the Structural Path Analysis (SPA) method, as a strategy to enhance firm competitiveness. It contributes to the methods to identify industrial clusters by applying the Power of Pull (PoP) method to prioritise the number of clusters for the NWP. The ten identified industrial clusters and their respective PoP rankings were (i) communication; (ii) real estate; (iii) grain mill, bakery and animal feed products; (iv) building and other construction; (v) basic metal products; (vi) other food products; (vii) agriculture; (viii) non-metallic mineral products; (ix) trade; and (x) dairy products. This study identified the most important centres, in terms of the most contributions to output, employment and profit at the local municipal level across all the ten identified clusters. These centres were Madibeng, Rustenburg, City of Matlosana, Mafikeng and Ditsobotla. This indicates that efforts to stimulate cluster formation in this sector should be focused in these regions. This study also determined whether any association exists between the identified industrial clusters‟ products and services and the realistic export opportunities according to the DSM for products and the DSM for services. Four of the six product clusters were found to have REOs according to the DSM for products, namely grain mill, bakery and animal feeds products, agriculture, non-metallic mineral products and the basic metal products clusters. In terms of services, only two service clusters, namely communication and building and other construction services clusters, were found to have with REOs according to the DSM for services. This study further demonstrated the effects of industrial cluster formation on the regional economy, using social accounting matrix (SAM) multipliers. SAM multiplier analysis was used to demonstrate the output, employment, employment income and gross domestic product (GDP) supported by cluster formation for the NWP. The supported activity for the agriculture and trade clusters was less than the actual activity. The following clusters‟ supported activity was greater than the actual activity; communication; real estate; grain mill, bakery and animal feed products; building and other construction; basic metal products; other food products; non-metallic mineral products; and dairy products. The identified industrial clusters‟ REOs were explored further to provide more details on the products or services identified as having REOs. In addition, the countries to which the identified REOs (products and services) can be exported were discussed. In terms of product clusters identified to have REOs, the export potential values, cell classifications and market accessibility index scores were discussed. In terms of the service clusters identified as having REOs, countries, market access, market openness, import demand and cell classifications were discussed. / PhD (International Trade), North-West University, Potchefstroom Campus, 2014

This thesis reports research in the Country-of-Origin (COO) area of international business, into the postulated phenomenon of Negative Image. Image has been regarded as a potential purchase decision influencing factor but to date not investigated in-depth. Research was carried out in the business to business area, across cultures and between developed and developing countries, using an example from Zimbabwe. The primary research methodology comprised semi-structured elite interviews with Zimbabwean footwear exporters and UK footwear importers. A questionnaire incorporating sections on topics related to the international image of manufactured goods exporters based in Third World countries was also administered to the UK footwear importers. This dealt with political, commercial and image aspects of importer-exporter relationships and also addressed directly the issue of Third World businessmen's image. Results from the field work demonstrate that the Negative Image of Third World manufactured goods exporters directly affects importer decision making and that Negative Image has an exclusively negative impact. Data from inductive analysis of interviews and supporting correlations arising from the questionnaire were used to construct a model of the relationships and formalise the concepts and constructs of Negative Image. These included disparities in exporter and importer expectations of quality, price, delivery and performance. In addition unreliability, inefficiency, professionalism, lack of both marketing skills and social conversation contribute to the phenomenon. A potential conflict was identified at the individual level between personal and professional perspectives and a reciprocal Negative Image of importers was identified from the Zimbabwean exporters' perspective. Suggestions are made regarding the key factors in exporter-importer relationship development and conclusions are then drawn suggesting that improvement to levels of importer-exporter contacts and information flows can be useful in ameliorating the Negative Image effect. Scenarios for image improvement are offered at government, firm and individual levels. Finally, limitations of the research are discussed and recommendations for further research are given

<p>The purpose of this thesis is to investigate whether some positions in democratic theory should be adjusted or abandoned in view of internationalisation; and if adjusted, how. More specifically it pursues three different aims: to evaluate various attempts to explain levels of democracy as consequences of internationalisation; to investigate whether the taking into account of internationalisation reveals any reason to reconsider what democracy is or means; and to suggest normative interpretations that cohere with the adjustments of conceptual and explanatory democratic theory made in the course of meeting the other two aims.</p><p>When empirical methods are used, the scope of the study is restricted to West European parliamentary democracies and their international affairs. More particularly, the focus is on the making of budget policy in Britain, France, and Sweden after the Second World War, and recent budget policy in the European Union. The aspects of democracy empirically analysed are political autonomy, participation, and deliberation. The material considered includes parliamentary debates, official statistics, economic forecasts, elections manifestos, shadow budgets, general election turnouts, regulations of budget decision-making, and staff numbers in government and parliament budgetary divisions. </p><p>The study reaches the following conclusions among others. (i) The fact that internationalisation increases the divergence between those who make and those who are affected by decisions is not by itself a democratic problem that calls for political reform. (ii) That international organisations may have authorities delegated to them from democratic states is not sufficient to justify them democratically. Democratisation still needs to be undertaken. (iii) The fear that internationalisation dissolves a social trust necessary for political deliberation within nations seems to be unwarranted. If anything, views argued by others in domestic budgetary debate are taken increasingly serious during internationalisation. (iv) The major difficulty with deliberation seems to be its inability to transcend national boundaries. International deliberation at state level has not evolved in response to internationalisation and it is undeveloped in international institutions. (v) Democratic political autonomy diminishes during internationalisation with regard to income redistribution and policy areas taken over by international organisations, but it seems to increase in public spending. (vi) In the area of budget policy-making there are no signs that governments gain power at the expense of parliaments during internationalisation. (vii) To identify crucial democratic issues in a time of internationalisation and to make room for theoretical virtues like general applicability and normative fruitfulness, democracy may be defined as a kind of politics where as many as possible decide as much as possible.</p>

Internationalisation theories and other aspects of this phenomenon have been investigated by researchers to a large extent with respect to MNCs, MNEs and SMEs. However not very much attention has been devoted to the study of the internationalisation of family firms and factors influencing this process. Specifically, in the current era of the third wave of internationalisation, where firms from emerging country markets are internationalising, there has not been sufficient research to investigate, how, when, and why family firms from an emerging country market such as South Africa internationalise. Family firms in South Africa contribute significantly to the economic developments of their nation. They form 80% of businesses within the country and 60% of the firms listed on the Johannesburg Stock Exchange. Therefore, research into the internationalisation of these family firms will not only be beneficial to the South African family businesses investigated, but it will also add valuable knowledge and insight to the internationalisation phenomenon with respect to the nation’s family firms. This study sets out to fill this gap by examining and explaining the internationalisation of South African family firms, and identifying the possible lessons that could be learnt from the internationalised South African family firms by their not yet internationalised counterparts. This research was conducted through a qualitative case study of six South African family firms, out of which three have internationalised and three are yet to internationalise. Face-to-face interviews conducted with the owners and managers, as well as secondary sources of data formed the base of the empirical data analysed. The interview questions were grouped under the concepts of family impact, decision-making, business networks and culture. These concepts were examined and their impact on internationalisation explained. The researchers conclude that chance played the most important role in the internationalisation of the firms. The chance to internationalise however, was made available to these firms through their business networks.