Zugl.: Göttingen, Universiẗat, Diss., 1997.

Zugl.: München, Univ., Diplomarbeit, 2005

Zugl.: Kassel, Universiẗat, Diss., 2009.

Zugl.: Hagen, Fernuniv., Diplomarbeit, 2005

This publication-based dissertation covers research on service innovation and service productivity over eight chapters. The first and second chapter provide an introduction into service innovation and service productivity. The third chapter is a systematic literature review that structures research published on service productivity. The fourth chapter is a meta-analysis which analyzes the factors influencing service productivity. The fifth chapter is a quantitative empirical paper that explains how individual political behavior affects new service development at the customer interface. The sixth chapter is a multiple case study that investigates how service innovation score concepts must be designed to be reinforcing and mutually supportive with the firm service productivity strategy. The seventh chapter is a mixed empirical study that combines qualitative interview data with quantitative questionnaire data to shed light on the underlying mechanisms that enhance innovation implementation effectiveness. The eighth chapter summarizes the contributions of this dissertation as well as its limitations and potential directions for further research.:Table of contents List of tables Table of figures List of abbreviations 1. Introduction 2. Summary of research papers 2.1 First article 2.2 Second article 2.3 Third article 2.4 Fourth article 2.5 Fifth article 2.6 References 3. Service productivity: a systematic review of a dispersed research area 4. Measuring and managing service productivity: a meta-analysis 5. Political Behavior in Service Innovation: Empirical Examinations of Social Relationships 6. Combining strategies of high service productivity with successful service innovation 7. Effective innovation implementation: A mixed method study 8. Contributions, limitations, and further reserach 8.1 Contributions to research and practice 8.2 Limitations 8.3 Future research 8.4 References