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A critical appraisal of the marketing strategy of a Hong Kong retail group : with particular reference to store positioning /Mok, Yin-mung, Glenda. January 1994 (has links)
Thesis (M.B.A.)--University of Hong Kong, 1994. / Includes bibliographical references ([leaf 132-133]).
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Implementation of information technology in small and medium retail and wholesale enterprises /Chan, Ki-hung. January 1997 (has links)
Thesis (M.B.A.)--University of Hong Kong, 1997. / Cover title. Includes bibliographical references (leaf 99-103).
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Firm development in Hong Kong a study of the retail industry from the 1970's to the 1990's /Ng, Chi Ho. January 2002 (has links)
Thesis (Ph. D.)--Hong Kong Polytechnic University, 2002. / Includes bibliographical references (leaves 288-305).
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A business plan for setting up a necktie specialty shop in Hong KongChan, Shui-yu, Marion. January 1992 (has links)
Thesis (M.B.A.)--University of Hong Kong, 1992. / Also available in print.
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Rebuss : crecimiento o rentabilidadAbolhassani Matus, Kamran 07 1900 (has links)
Tesis para optar al grado de Magíster en Administración (MBA) / Autor no autoriza el acceso a texto completo de su documento / A fines del año 2012 la empresa Chilena Retail Business Support S.A., había logrado
convertirse en uno de los principales actores en la prestación de servicios de toma de inventarios para
el Retail en Chile, logrando una participación en su industria del 40%.
Destacaba gracias a la exactitud de sus mediciones, la fácil lectura de sus reportes y la
permanente flexibilidad que mantenía con sus clientes ante la solicitud de desarrollos tecnológicos. El
nivel de aceptación de sus inventarios alcanzaba el 98%, realizando exitosamente 2,759 procesos
durante el año 2012, consiguiendo mediante mediciones internas, un error de captura1 inferior al 1%
del total contado.
La compañía estaba próxima a cumplir 10 años desde la puesta en marcha de su negocio y
registraba un crecimiento del 18,6% en ventas con respecto al año anterior. Sin embargo, durante la
primera reunión gerencial del año 2013, efectuada en el mes de Enero y presidida por su fundador y
Gerente General Norberto Valin, éste manifestaba: “Entre los años 2011 y 2012 aumentamos las
ventas en dos dígitos, lo que se ajusta a nuestra estrategia, pero nos hemos preocupado de vender por
sobre los resultados finales del negocio”. Las alarmas se gatillaban a raíz de pérdidas en el Estado de
Resultados por USD $258.7562 dólares (Ver Anexo 1), los que a su vez se contrastaban con el
crecimiento alcanzado.
La Gerencia General sostenía que era imposible continuar con una operación bajo las mismas
condiciones comerciales dada la estructura de costos con que se trabajaba, por lo que se analizaban
distintas alternativas que permitiesen enfrentar los malos resultados, evitando poner en riesgo tanto la
calidad del servicio, la relación con los clientes como la participación en la industria.
1Captura correspondía a la cuenta de las existencias a través de un equipo lector de barras.
2 Calculado a 478,60 pesos Chilenos por dólar según Banco Central de Chile al 28 de Diciembre 2012
La situación no era menor puesto que sí subían los precios, el cliente podía irse a la
competencia, mientras que si los mantenía, era causal de pérdida de rentabilidad.
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Retail Site Selection Using Multiple Regression AnalysisTaylor, Ronald D. (Ronald Dean) 12 1900 (has links)
Samples of stores were drawn from two chains, Pizza Hut and Zale Corporation. Two different samples were taken from Pizza Hut. Site specific material and sales data were furnished by the companies and demographic material relative to each site was gathered. Analysis of variance tests for linearity were run on the three regression equations developed from the data and each of the three regressions equations were found to have a statistically significant linear relationship. Statistically significant differences were found among similar variables used in the prediction of sales by using Fisher's Z' Transformations on the correlation coefficients. Eight of the eighteen variables used in the Pizza Hut study were found to be statistically different between the two regions used in the study. Additionally, analysis of variance tests were used to show that traffic pattern variables were not better predictors than demographic variables.
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Analýza maloobchodních příležitostí a ohrožení v oblasti Třešťsko / Analysis of retail opportunities and threats in Třešťsko regionALDORF, Martin January 2013 (has links)
The topic of this work is the software NetLogo used with the model Retail Opportunity Sim. This computer model is applied to the region Třešťsko. The goal of this work is to calibrate the Retail Opportunity Sim model and to find out, which problems and complication are connected with using of this software on so small region as Třešťsko.
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Evolving perceptions of assortments, image and customer experiences in retail environmentsHart, Cathryn A. January 2016 (has links)
Consumers perceptions of retail stores, the assortment of products and the locations in which they are situated, all influence consumers decisions about where, when and how to shop. In the highly competitive arena of retailing, this knowledge greatly affects retailer performance and marketing strategy. Despite this strategic importance, the literature lacks empirical research into the assortment of categories offered in retail stores and their influence on store image. Moreover, image conceptualisation for different retail contexts is fragmented and the consumer image perceptions of categories are unexplored. Recent attention has shifted to customer experience research, yet this literature refers to the consumers interaction with one retailer, when consumer shopping journeys may include many retail interactions. The research presented in this thesis addresses the above gaps, contributing to theory and knowledge in the area of retail marketing. The thesis comprises eight papers published over a 17-year period. It examines the perceptions and roles of retail assortments; category perceptions and management in retail stores; customer perceptions of image and experiences of town centres. The thesis draws from a range of empirical studies documented within the eight papers. These include: a comparative study of ten major retailers assortment strategies; a survey of 504 consumers perceptions of supermarket assortments; a qualitative study involving six national focus groups of apparel consumers; and a survey of 536 consumers across five regional city centres. The studies are informed by two literature reviews documenting retail assortment research and town centre research. Collectively, the thesis delivers a significant research contribution to knowledge and theory. The first four thesis papers clarify the strategic relationships between retail assortment and image. The following two papers identify new perspectives of image congruence and relationships between category and store image. The final two papers consolidate all previous contexts in a multi-faceted retail image construct, emphasising the previously neglected psychological image elements. Fundamentally, consumers experiences in town centre retail environments contribute to the ongoing process of holistic image creation. The findings demonstrate that as retail environments change, consumers perceptions are also evolving from a functional, static image perspective to a dynamic, experience driven concept. The research commentary concludes by outlining future research agenda.
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Análise do composto de marketing no segmento varejista de padarias: um estudo em Natal-RN.Praxedes, Karenina da Silva Santana 19 March 2007 (has links)
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Previous issue date: 2007-03-19 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Recent transformation in the business world has caused significant changes in products
merchandising. In the retail division, there has been no difference. Due to stabilization of
economy and by opening the market to international companies, important retailers were
threatened by a new store configuration and by increasing the small retail division. This
change demanded a new competitive approach from stores. In order to achieve this goal,
companies developed a marketing plan to satisfy the customers' desires, expectative and
needs. Therefore, the research aimed to analyze the retail marketing process used by small
bakeries in the city of Natal RN. The point was to identify whether or not the adopted
strategies were noticed by managers and customers in the same manner. The research also
looked for general information about consumer satisfaction related to the marketing plan and
about administrative issues, by associating the variables. As far as methodology is concerned,
the study used a quantitative approach, with an exploratory, descriptive focus. The results
were possible through a bibliographic and field research. Data were collected by means of a
field research with managers and customers chosen for the study. The sample consisted of
bakeries with a profile in SINDIPAN-RN (Union of Industry of Bakeries and Candy Stores in
Natal RN). The type of sample used was the non-probabilistic for the managers as much as
for the researcher. The data collection was done through interviews that used a questionnaire
with structured and non structured questions. Later, computer programs took care of
computing data analysis. Through the research, it was possible to point out different opinions,
having both audiences investigated, regarding products, services, cost, location, clearance and
layout. The research also categorized different responses in management aspects such as:
action plan, use of research tools to control products sales, partnership with vendors to
establish product cost, marketing action plan, awareness of ranking in the market, and use of
consulting services and management consultantship. The research also showed that customers
are less satisfied with services, such as products cost and sales and that the company's action
plan is directed related to the education background of the managers. / As transformações ocorridas nos últimos anos no ambiente empresarial provocaram
significativas mudanças na maneira de se comercializarem produtos e/ou serviços. No
segmento de varejo não foi diferente. Com a abertura do mercado para empresas
internacionais e com a estabilidade da economia, grandes varejistas se viram ameaçados por
novos formatos de loja que surgiram no mercado e pelo crescimento do pequeno varejo, o
que exigiu, por parte da empresas, a adoção de um diferencial competitivo. Para alcançar este
objetivo, as organizações desenvolveram ações mercadológicas com a finalidade de
satisfazer os desejos, expectativas e necessidades do mercado-alvo. Dentro desse contexto, a
pesquisa realizada teve como objetivo analisar o composto varejista de marketing utilizado
pelo segmento de padarias da cidade de Natal RN sob a perspectiva dos gerentes e clientes
com o intuito de identificar se as estratégias adotadas no composto são percebidas da mesma
maneira pelos gerentes e clientes. A pesquisa também buscou informações sobre questões
gerenciais, correlacionando e associando as variáveis. Em termos metodológicos, o estudo se
caracterizou por uma abordagem quantitativa, assumindo um enfoque exploratóriodescritivo.
Para realização dos estudos, foram utilizadas a pesquisa bibliográfica e a pesquisa
de campo. Para a coleta de dados, foi feita uma pesquisa de campo com os gerentes e clientes
escolhidos para o estudo. A amostra constituiu-se de padarias cadastradas no SINDIPAN -
RN (Sindicato da Indústria da Panificação e Confeitaria de Natal RN). O tipo de amostra
utilizada foi a não-probabilística, tanto para os gerentes como para os clientes com base em
critérios estabelecidos pelo pesquisador. A coleta de dados foi realizada por meio de um
questionário com questões estruturadas e não-estruturadas pelo método da entrevista.
Posteriormente, a análise e o tratamento de dados foram feitos mediante a aplicação de
programas computacionais. Pela pesquisa, foi possível identificar diferentes opiniões, quando
os dois públicos foram pesquisados, no composto de produtos, serviços, preços, localização,
promoção e Layout. A pesquisa também identificou diferentes respostas nas questões
gerenciais relativas à existência de planejamento dentro da empresa, utilização de técnicas
para se conhecerem as ações dos concorrentes, utilização de ferramentas de pesquisa para
monitorar os produtos vendidos na loja, existência de parcerias com os fornecedores para a
fixação dos preços na loja, papel desempenhado pelo marketing dentro da empresa,
conhecimento da empresa de sua posição no mercado e utilização de serviços de consultoria
e assessoria empresarial. Verificou-se também o grau de satisfação dos consumidores com
relação aos componentes do composto, mostrando que os clientes estão menos satisfeitos
com o preço e as promoções, bem como que a escolaridade dos gerentes tem relação com
questões gerenciais adotadas na empresa. Finalizada a pesquisa, concluiu-se que a percepção
dos gerentes e clientes, com relação ao composto de marketing, foi diferente na maioria das
questões. Sendo assim, pode-se inferir que o esforço de marketing da empresa não está
adicionando valor ao cliente, já que este não está percebendo as ações de marketing da
mesma forma que a gerência.
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Employment status as a driver of absenteeism and customer satisfaction in a retail organisationSingh, Randhir January 2012 (has links)
Thesis (DTech (Marketing))--Cape Peninsula University of Technology, 2012. / Secondary data sourced from the Kronos Time Keeping system and Human Resources department
indicate that absenteeism amongst Pick n Pay employees are constantly increasing and it seems
that management has adopted a laissez-faire attitude in response to rectifying absenteeism. This
study has endeavoured to establish if staff absenteeism is rife in supermarkets, which employment
status has higher absenteeism figures and does it affect customer services. The objectives of this
study were to answer and find solutions to the research question and the multiple questions arising
from the research problem: do the supermarket employees understand the impact of absenteeism to
the organisation? Is management aware of the causes of high employee absenteeism? Do
management have solutions to reduce the absenteeism rate? Do management know which
employee status has higher absenteeism figures? What procedures can be adopted to reduce
absenteeism? The overall effect of any solution should focus on creating a more absent free and
customer orientated organisation. The empirical investigation was carried out through quantitative as
well as qualitative research methodology. Absenteeism statistics were collected from the five
participating supermarkets in the Western Cape human resources departments and were made
available to the researcher as secondary data. Four different data collection methodology were used
to conduct the enquiries in the five participating supermarkets.
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