Canada has distinct contemporary faith communities that differ from western and European counterparts. Unfortunately statistics tracking denominational allegiances give little insight into the daily intricacies of collective religious practice. The purpose of this study is to contribute towards filling a gap within scholarly research on the lived culture and experiences of contemporary religious communities within Canada. This study examines the pattern of culture-sharing within a non-denominational faith community as lived and practiced in Ottawa. Through autoethnography, this study asks why members attend and how members view the use of popular culture video clips within church. Individual and collective religious identities are constructed through observations, interviews and material artifacts gleaned through participant observation from January 2011 to December 2011. The results show that within the church, a community of practice is built around shared parenthood and spiritual journey. Members place importance on children, on providing support of all kinds for one another, and on keeping religion relevant. Reasons for attending are echoes of the patterns of culture-sharing: members enjoy the feeling of community, the support, the friendships, the play dates. Participants view popular culture video clips played within church as one aspect of an overall importance placed upon relevance. Mutuality of engagement results in members experiencing their lives as meaningful, it validates their worth through belonging, and it creates personal histories of becoming within the context of a community of practice. Future research recommendations include further study of other contemporary faith communities within Canada, with investigation into the possibility that communities of practice may be what the churched and unchurched are seeking.

Through interrelating the Acoustic Communication concepts of soundscape with contemporary collective memory studies, this research project explores the relationship between commuters and the London Underground (LU) soundscape in order to create an interactive sonic environment on the Internet. The methodology combines fieldwork and artistic work, focusing on commuters’ perceptions of time and space, and on their sonic memories, as elements through which to interpret the space. The objective of the fieldwork is to investigate commuters’ aural memories of the LU soundscape, including the feelings and sensations that it stimulates. The artistic objective is to facilitate the interaction between the soundscape and its users through an interface that allows a creative combination of sounds to assemble aural memories into a sound-driven multimedia experience. Twenty-four commuters participated in the ethnographic study during the three phases of the research; they followed the researcher’s model, which combines the processes of listening and remembering. The researcher thus developed an interactive sonic environment where commuters can experience a non-linear virtual journey through the soundscape of LU, then apply this as a means of reflecting on the original commuting experience. The interactive nature of the process makes it possible for individual memories to be linked in a creative shared experience; it fosters the development of on-line sound-driven narratives.

In-cell television is now a permanent feature of prisons in England and Wales, and a key part of the experience of modern incarceration. In-cell television was formally introduced in 1998 and its introduction took twelve years to complete across the prison estate. Its introduction was not informed by research and no formal evaluation of in-cell television in prisons has taken place. This thesis, therefore extends the small body of prisoner audience research with an exclusive focus on capturing the experience of the use of in-cell television. The research aimed to examine the impact of in-cell television on social relations in prison life in one closed male adult prison. An ethnographic research strategy was adopted and was directly informed by Layder’s (2005) theory of ‘domains’ and his ‘adaptive’ approach was used to interrogate the data from interviews and from diaries. Data collection was carried out using two methods: semi-structured interviews with nineteen prisoners and nine staff, and nine structured diaries completed by prisoners. The thesis concluded that in-cell television provides a key therapeutic resource in prisons. The study suggests that this resource is widely adopted and utilised by prisoners, staff and the institution to ‘care’ for prisoners in line with self-governance techniques and strategies. Television is exploited by prisoners and staff to enable forms of personal and inter-personal control. The thesis extends what current prison policies state about the provision of in-cell television with regard to formal policies on the incentives and privileges system for prisoners and also the interventions to promote and secure safer custody. The placement of television inside prison cells has resulted in significant shifts in the social, temporal and spatial characteristics of prison life and the types of encounters prisoners experience. Social relations within the prison setting are now routinely extended and stretched beyond the confines of the prison space as a consequence of in-cell television. Television normalises the prison cell and thus legitimates this space to hold prisoners for long periods of time, typically without structured activity. As a consequence, television’s place in the modern prison has also come to represent an unanticipated resource in the package of care for prisoners. The thesis offers a revised perspective on the role of television in prison and significantly contributes to an understanding of emotional responses to incarceration and social relations both inside and outside the prison setting. Principles of governmentality and dimensions of personal and interpersonal control emerge as fundamental to the understanding of in-cell television and the thesis offers new and significant insights into prisoners’ emotionality and their experience of what have been referred to as the ‘pains’ of incarceration (Sykes 1958/1999). This understanding and theorising about prison life was achieved through a theoretical synthesis of Layder’s (2005) domains within concepts such as governance and self-regulation, rationalization of emotions, uses and gratifications of media use, domestication of television and reach.

This thesis is an ethnography of the phenomenon of self-help. It begins by noting a problematic at the centre of the topic: the term self-help connotes, on the one hand, an autonomous agent ("self'), and on the other, a reliance on other agents ("help"). More substantively, the term attaches itself to two opposing ideological positions, individualism and collectivism. This strange splitting of the term is reproduced in a contemporary context, where we see the genre of self-help books, which is built around the highly individualistic activity of reading as a quest for self-help, and self-help groups, which are built around the collective, co-presence of members as they mutually help one another. But the phenomenon is engaged by separate, non-overlapping literatures that treat self-help books as having a status independent of self-help groups; one attends to self-help books, but disregards self-help groups, while the other attends to self-help groups, but disregards self-help books. Thus self-help books and self-help groups get polarized. This effectively makes the original problematic around the term itself disappear, because it' simply ignores it. This research turns this character of self-help into a topic for study. It looks at what holds the term together, that is to say, self-help books and self-help groups, when they appear to be entirely independent phenomena, and yet still share the term self-help. It is interested in the significance of the term, why it gets invoked as a description of particular activities and what that entails as a practical matter. It wants to see how self-help is performed. It identifies a hybrid of self-help books and self-help groups - a self-help workshop. This third site of self-help brings individual readers of self-help books into a context of collective, social activity. It uses this as a strategy with which to examine the relationships between self-help books and self-help groups, self and help. It undertakes a detailed empirical analysis of a corpus of self-help books, a selfhelp workshop and a range of self-help groups, drawing on textual, discursive and ethnographic modes of inquiry. It then uses this empirical work to map self-help and engage it as a wider, cultural phenomenon in the modem period.

Drawing upon my eleven-month ethnographic fieldwork in two business organisations in Bangkok, Thailand, this thesis explores Thai women office workers consumption of makeup and clothes at work. What emerges from this thesis is that a claim to beauty as a reason for which women are engaged in the consumption of makeup and clothes is not always valid. Grounded in theoretical discussions and empirical findings, I argue that the women s consumption of makeup and clothes is not always in the pursuit of beauty, but rather the pursuit of looking good. While beauty is perceived as an innate quality of the body, looking good entails the materialisation of the outer body through consumption practices in an attempt to achieve an ideal look. I introduce a concept of looking good practices. Looking good practices demonstrate the ways in which women office workers exert agency in mobilising their outer bodies to achieve an appropriate appearance at work. I argue that looking good practices entail a process of social learning. The women office workers learn to look good through the process by which they look at other women, participate in the practices shared amongst themselves, negotiate the meanings of appropriateness and reify such meanings through their consumption of makeup and clothes. By sharing meanings and practices, the women office workers inevitably participate in looking good practices, which, I argue, are social practices. My research also demonstrates how, through their engagement in the consumption of makeup and clothes, the women office workers aestheticise their bodies to be situated in the aesthetic workplace.

Focusing on the needs of users, design can leverage new product development process by offering insightful knowledge of those needs. This research investigates the technology development of smart homes. Design is utilised as a product research tool to identify key insights of the home life of the older adults living in the UK, and for the purpose of informing the front-end of the new product development process. The review of the literature in the field of smart homes suggests that the developments have lagged by a technology-push approach, the lack of appropriate concepts from users’ perspectives as well as the lack of development strategy, which has consequently been reflected in consumers’ reluctance towards smart homes. As a result, this doctoral research aimed to ‘develop a user-oriented product design research tool that improves the understanding of the home life of older adults.’ To achieve the aim, this research employs qualitative methodology to develop a research process that utilises the cultural probe, semi-structured interview and video tour. Informed by ethnographic tradition, this research establishes its trustworthiness and credibility by employing a thorough process of analysis (qualitative analysis with computer-assisted software NVivo 8 and peers debriefing) and evaluation (creative workshop and evaluative interview) with practitioners from the field of product design, design management and design education. The result of the field investigation is presented as ten personas and taxonomy of nodes, which form the contribution of this research, a sensitising tool and process. This research contributes a sensitising tool - a design-led, user-inspired and participatory product design research that the offers insightful knowledge of those older adults and their relationships with their homes living in the UK. This sensitising tool is developed for the smart home designers for the purpose of generating new product ideas and challenges designers’ preconception of users and smart homes, and provokes reflections on the practices of user-centred and user-participatory design, as examined in the creative workshop. In addition, this research also contributes to the growing debate surrounding the issues relating to ethnographic user research and the use of cultural probe for the design of new smart homes.

People-centred design is a design approach that takes the intended end users into consideration throughout the development process, resulting in more appropriate design output in terms of meeting peoples needs and wants. There is recognised value in the use of user-based information, and in establishing empathy with those being designed for, yet there is a distinct lack of literature addressing both aspects and the potential for associated support mechanisms for designers. The combination of information and empathy is the focus of this research. This thesis presents studies carried out to investigate the potential for ‘supporting people-centred design through information and empathy’, focusing upon the early stages of design development. The main aims of this research were to understand designers’ processes and where users fit into these, and to suggest means of support that could promote user focus whilst remaining a practical and appropriate complement to established methods. The under-explored nature of this area required empirical research engaging in practical ways with designers, which was achieved through in-depth probe studies and follow-up interviews with 10 designers; active participation in two four-month real-life design projects; the examination and co-creation of resource tool concepts during two workshops, each with 20 design participants; and ‘MHIRROR’ (Means of Human Information Retrieval, Representation, Organisation and Reflection), a mixed media human information resource was developed and trialed with six experienced inclusive design practitioners. These qualitative explorations with designers and within real-life projects facilitated understanding of the potential for human information resources to support the design process. The thesis has made original contribution to knowledge in terms of the formation of a framework for the manipulation and integration of human information into the design process; the iterative design and embodiment of a working prototype resource MHIRROR, and it has provided insights into the value of information and empathy resource combinations and their potential to promote people-centred design.

Sure Start Children’s Centres and their predecessors, the Sure Start Local Programmes, were central to New Labour’s drive to reduce social exclusion through early intervention in the lives of families with young children. Where previous research predominantly focused on the impact and effectiveness of programme delivery, there has also been a great deal of emphasis on those families who do not use these services. However, in attempting to understand why parents do not use Children’s Centres, the approach has been one that placed non-participation experiences away from Centres, distanced and unrelated. This thesis presents a sociological analysis of two Children’s Centres where the institutional processes and practices that shape what these spaces mean are explored in depth. In exploring some of the day to day interactions and practices, this thesis challenges some of the taken for granted assumptions, in order to create a meaningful space for dialogue. Using an ethnographic methodology two Centres were studied to explore how Children’s Centres were perceived by those who used them, those who work in them and those who walked past them. The fieldwork was conducted over an eighteen month period and involved a multitude of methods; participation and observation in Centre activities, focus groups with staff, and parents and interviews with parents within and outside Centres. I also had many ‘conversations with a purpose’ with parents in community toddler groups and other spaces that parents, predominantly mothers occupy with their young children. What emerged was that an understanding of these spaces is complex and whilst invaluable to a small number of very regular users they are also insignificant to others. For other users the plurality of meaning reflects the many ways that these spaces are occupied by parents and children. Points of tension were apparent as parents made these spaces their own, sometimes in conflict with how they ‘ought’ to be used. The thesis uses the work of Foucault to explore how power relations are played out within the Centres and the way that government operates at a distance. From this perspective it is clear that Children’s Centres are political spaces, where they have become ‘depoliticised’ as part of the disciplinary processes of the ‘conduct of conduct’. They are spaces where ‘technologies of government’ are employed in practice and where the drive to evidence outcomes focuses practitioners’ attention on end results. As a result the processes, the means to achieving those results, can go unexamined.

This PhD thesis argues that accounts are influenced by culture, are a fundamental form of social practice by which interaction is accomplished, and thus a central sociological concept. The focus of the thesis is that accounts of time and money are affected by religious belief. It examines and (re)conceptualises the concept of an account. Accounts are re-theorised as taking two forms: rational and rhetorical, with their mediation emphasised as the feature that makes them empirically different. Studies of accounting in religious institutions are critically examined and complemented using research from a neglected (in 'financial' accounting studies) branch of sociological research about accounts as ubiquitous social practices. Time and money are appropriate phenomena to research sociologically because they are relevant to sociological and financial conceptions of an account as numerically accountable phenomena that also have socially meaningful features. Ethnomethodology and institutional ethnography are deployed as two mutual methodological frameworks for researching the social accomplishment of accounts in small-scale interaction and ways in which a complex of wider ruling relations, through institutional discourses, are implicit in accounting interactions, especially in institutional settings. The thesis forwards a set of theoretically derived propositions to provide an explanation of accounts that explores their social embeddedness more closely than previous work. Briefly, these are that accounts generally, and particularly as applied to time and money, are a key means to make actions visible; are an attempt to promote a morally worthy self; are culturally relative; give information about the social norms of the social collective; always occur at moral and sometimes institutional interfaces; and are ubiquitous social practices. To provide and interrogate an applied example of these theoretically and methodologically derived propositions about accounts of time and money and how these are affected by culture and beliefs, I use observation, participant observation, analysis of community produced literature, and semi-structured interviews in a critical case study of the Findhorn Foundation. Therein time and money are rhetorically accountable; are indicative of the spiritually influenced moral code of the Findhorn Foundation; and the moral code provides for a vocabulary of motives that members use in order present morally worthy selves. The ideal moral self is culturally relative to the Findhorn Foundation and sets itself in opposition to an ideal type of capitalist production, consumption and generally dominant ways of knowing, being, and organising in industrialised western societies. Rhetorical accounts of time and money pervade rational ones at the organisational level and spiritual principles are blended with business acumen. However, although spiritual principles have epistemological and ontological differences (from dominant ways of doing business in the wider society), they need to be commensurable with the extra-locally produced discourses found within the wider society in order to remain legally viable. Furthermore, tensions around inefficient decision-making processes exist. Accounts are tied to multiple (at times competing) moral codes within Findhorn, and also operate within pragmatically set limits involving disposable resources. This thesis is argued to be a valuable contribution to sociological literature around social accounting in general, and in religious institutions in particular, and contributes to the literature concerning social actors' accounts of their social actions, regardless of the specific setting. That is, these findings are 'about social practices' in general. Succinctly, my thesis puts forward a strong case for seeing accounts as a central sociological concept.

In 2003 school geography was in a state of crisis: enrolment in GCSE geography courses had fallen by a third over the previous eight years. In response, a radical new ‘pilot’ geography GCSE course was designed and implemented in England. The GCSE was an attempt to rejuvenate a school subject that had become out of date, with little change to its content since the inauguration of the National Curriculum in 1988. With student-centred learning at its heart the GCSE aimed to make the subject much more exciting and relevant to young people. The following thesis examines alternative pedagogical approaches to teaching school geography that draw on young people’s experiences as citizens and consumers to make geography more relevant and interesting to them. Written as an unfolding story this multi-sited ethnography began by exploring the networks behind the pilot. This involved not only several different actors/groups of actors (including geography educators, academic geographers, geography teachers and school pupils) but also several different spaces (including schools, classrooms, organisation headquarters, working group meetings and publications). It moves on to examine how the GCSE’s approaches to teaching, learning and assessing were being played out in practice and to what extent its aims, claims and intentions were being realised in the classroom. Through exploring the pilot’s approach to the pedagogy of school geography my research became action-oriented in approach, and I became involved in co-creating critical, connective curriculum materials for the GCSE. The development of these new materials and teaching and learning strategies are situated within debates in human geography about critical pedagogy, young people’s geographies and public geographies and the thesis forges links between these different theoretical strands. I conclude by asking what lessons can be learnt from the pilot GCSE and its implications for the role of geography within a wider educational context. Written autoethnographically to reflect the collaborative and iterative nature of my research my intention has been to critically engage with multiple publics who are involved in this area.