Since 1994, South African education system has been undergoing continuous transformation which had an impact on the quality of teaching and learning. There appeared to be a huge underperformance in the High School and FET College learners which for many years forced Universities to embark on bridging courses in order to enroll new students. Furthermore, a misalignment of college’s National Technical Diploma (NATED) programmes that did not afford college graduates an opportunity to register with Universities nor Universities of Technology brought about the questioning of the quality of teaching and learning in the FET College sector. Tabling the unified quality improvement plans in education in South Africa, the Education Ministry introduced an integrated approach to measure teaching and learning with the view of identifying improvement strategies. However, the implementation of this integrated tool called the Integrated Quality Management System had educators and managers attaching ambiguous meanings to the system. The IQMS instrument is meant to be a dependable quality assurance tool to measure and improve the quality of teaching and learning. The ambiguity lies with educators and managers referring to IQMS as a means to acquire 1% pay progression and the possible return of the old apartheid systems’ inspectorate. This research study was promulgated by a concern on the effectiveness and efficiency of implementing the IQMS instrument to measure the quality of teaching and learning in South African FET sector. In exploring literature on the concept of quality teaching and learning in the FET sector in South Africa, the researcher identified that similar trends of integrating quality management systems in education are being followed globally. The difference to the South African system is the attachment of the salary progression of 1% as an incentive to performance. In view of the introduction of the new system of education and training, the researcher realized that ‘short cut’ processes were followed in preparing educators to be able to offer new education programmes using the OBE system of teaching and learning. That appeared to be another shortfall to the adequacy of implementing IQMS as a quality assurance instrument to measure the quality of teaching and learning in the FET sector in South Africa. In addition, there appeared to be conflicting trends in the FET sector where the same sector provided curriculum 2005 programmes for schools which differed from college programmes offering National Certificate Vocational {NC(V)}. Both sectors were expected to use IQMS as a tool to measure the quality of teaching and learning with the view of enhancing improvement thereof. Furthermore, the end product of the FET sector for both schools and colleges is the Further Education and Training Certificate (FETC). Unfortunately, it was difficult for the education department to achieve its objectives because time frames to prepare educators and the critical element of providing adequate human resources for the implementation of IQMS could not be met through Umalusi the national quality assurance body for the sector. The FET Sector which is expected to deliver Education and Training to produce quality students for HE sector and the world of work is faced with shortfalls of quality delivery. The driving force of this research study was to explore the dependability and adequacy of implementing IQMS as a quality assurance instrument to effectively and efficiently measure the quality of teaching and learning to meet the expected outcomes. It is in this regard that the researcher through empirical evidence realized that IQMS did not have theoretical grounding hence there are no principles, procedures or processes that govern the implementation of this very important system. In addition, the empirical evidence from the qualitative study proved that quality delivery of teaching and learning has been monitored using diverse assessment practices. A variety of assessment tools like the TQM and QMS which exist in FET Colleges with the summative IQMS in FET Schools of which the three practices are premised around Quality Management. Quality Management refers to a process where quality delivery in a school, college or any other organization is systematically managed to maintain the competence of the organization. It is in this regard that TQM, QMS and IQMS refer to Quality Assurance Practices in any organization that is geared to effective and efficient client relations. / Teacher Education / D.Ed. (Education Management)

Text in Afrikaans, abstract in Afrikaans and English / Verskeie tegnologiese ontwikkelings het die afgelope eeu plaasgevind, maar die meeste daarvan het weinig of 'n minimale invloed op hoer onderwys gehad. Daar is baie gespekuleer dat die tegnologie die slaagsyfer en die retensie van studente sal verhoog, maar tot nou toe was dit nie die geval nie. Waar het die tegnologie gefaal, of het die tegnologie nie gefaal nie, maar die onderwysmodel? Hierdie is van die vrae waarop in hierdie studie gefokus word. Riegelman, Povat, Ott en Piemme (1985:279) stel dit dat kennis elke 3 - 5 jaar verdubbel en dat die tyd verby is dat dosente slegs uitdelers van kennis kan wees. Die hedendaagse student behoort daarom begelei te word om self kennis binne 'n bree raamwerk te vind, en dit kom daarop neer dat die onderwysmodel van hoeronderwysinstellings om vernuwing vra. Die tradisionele dosentgesentreerde onderrigbenadering moet plek maak vir 'n meer studentgesentreerde leerbenadering. Die probleem is egter dat daar tans nog geen riglyne [of model] bestaan vir die gebruik van byvoorbeeld die internet binne so 'n nuwe onderwysbenadering nie. Hierdie studie is daarop gefokus om 'n didakties-verantwoordbare model [riglyne], vir die gebruik van die internet binne 'n multimodus-onderwysbenadering daar te stel, aangesien daar tans nie so 'n model by die Technikon is nie. Hierdie model en riglyne behoort die dosent as onderrig-leerbestuurder in staat te stel om 'n multimodus onderrig-leerprogram te beplan, te ontwikkel, te implementeer en te evalueer. Voordat enige didaktiese model of riglyne egter ontwikkel kan word, is dit noodsaaklik dat vasgestel word vanuit watter vertrekpunt die ontwerp gedoen moet word. Ten einde tot 'n gefundeerde vertrekpunt te kom, is 'n omvangryke literatuurstudie van plaaslike en oorsese publikasies en persoonlike onderhoude en besoeke aan kundiges plaaslik en internasionaal onderneem. Sodoende is 'n insiggewende oorsig verkry van wat reeds gedoen is om die probleem, wat in die vorige paragraaf beskryf is, te hanteer. Die navorsing vir die ontwikkeling van die model [didaktiese riglyne] is deur 'n driejaarlange institusionele ondersoek voorafgegaan, waartydens tendense, behoeftes en persepsies op 'n institusionele forum onder voorsitterskap van die navorser, naamlik die TLTR [Teachning, Learning and Technology Roundtable] gedebatteer is. Die verslag van hierdie ondersoek word in ses hoofstukke verdeel en verteenwoordig die probleme wat deur die TLTR ge"identifiseer is en wat die fondament [kern] vorm waarop die model en riglyne gebaseer is. Die vrae is soos volg: • Wie is die Technikon Pretoria en hoe word daar tans aan die Technikon onderrig? • Wie is die Technikon se klient(e) en wat is hulle behoeftes? [Hoe leer hulle en hoe wil hulle bedien word?] • Hoe kan die akademici van die Technikon, die tegnologie gebruik om hulle taak te vergemaklik en die studente effektief te onderrig sonder om kwaliteit in te boet? [Watter onderrig-leergeleenthede bestaan?] Hierdie model is deur 106 dosente en 437 studente geevalueer om: • die houding van die dosent teenoor die voorgestelde model te bepaal; • die dosent se persepsie van die verskille tussen aanlyn- en kontakonderwysbestuur vas te stel; en • te bepaal of daar enige verskille in die leerervaring(s) van studente bestaan wat onderrig deur middel van 'n internetondersteunde program ontvang, en studente wat 'n kontakprogram ontvang. Laastens is aandag aan 'n aantal verbandhoudende bevindings en aanbevelings wat uit die studie voortvloei, geskenk. Hierdie aspekte het aanleiding tot aanbevelings vir toekomstige navorsing binne die veld gegee. / Various technological developments have taken place in the last century, but most of them had very little or a minimal influence on higher education. It has often been speculated that technology would increase the pass mark and retention of students, but to date that has not happened. Where has technology failed? Or is it not technology that has failed, but, rather, the educational model? These questions will be addressed in this study. Riegelman, Povat, Ott and Piemme (1985:279) state that knowledge doubles every three to five years and that lecturers can no longer be mere disseminators of knowledge. Therefore, the present-day student should be guided to find knowledge him- or herself within a broad framework. This means that the educational model of higher education institutions needs to be renewed. The traditional lecturer-centred teaching approach should give way to a more student centred learning approach. However, the problem is that there are not yet guidelines [or a model] for the use of, for example, the Internet in such a new educational approach. In this study, the focus is on the creation of a didactically justifiable model [guidelines] for the use of the Internet in a multi-mode educational approach, since the Technikon currently does not have such a model. This model and these guidelines should enable the lecturer, as the teaching-learning manager, to plan, develop, implement and evaluate a multi-mode teaching-learning programme. However, before any didactic model is, or guidelines are, developed, it is essential to determine the starting point from which the design should be done. In order to arrive at a well-founded starting point, a comprehensive literature study of local and international publications was undertaken, personal interviews were conducted and specialists locally and abroad were visited. In this manner, an illuminating overview was obtained of that which has already been done to deal with the set problem, as described in the previous paragraph. The research for the development of the model (didactic guidelines) was preceded by a three-year institutional study, in the course of which trends, needs and perceptions were debated at an institutional forum chaired by the researcher, namely, the TLTR [Teaching, Learning and Technology Roundtable). The report on this study is divided into six chapters and represent the problems identified by the TLTR, which form the foundation [core] on which the model and guidelines are based. The questions are as follows: • Who are we and how do we currently execute our core task? [How do we teach?] • Who are our clients and what are their needs? [How do they learn and how do they wish to be served?] • How could we use technology to facilitate our task and teach our students effectively without sacrificing quality? [What teaching-learning opportunities are there?] The theoretical study that provides the answers to the above questions is embodied in a model [guidelines] for the use of the Internet within a multi-mode educational approach. This model is then evaluated by 106 lecturers and 437 students to: • Determine the lecturer's attitude to the proposed model, • determine the lecturer's perception of the differences between on-line and contact instruction management, and • determine whether there are any differences in the learning experience(s) of students who receive instruction by means of an Internet-supported programme and students who receive contact instruction. Lastly, attention is given to a number of related findings and recommendations that flow forth from the study. These aspects also lead to recommendations on future research in this field. / Curriculum and Instructional Studies / D. Ed. (Didactics)

Current socio-cultural and technological changes world-wide and their epistemological consequences in educational discourse form the study's backdrop. It is hypothesised that changes in our surroundings, globally and locally are inevitable. To make sense of evolving realities, our conceptual schemes should change. The latter problematic was investigated as part of analytic-philosophical research within the qualitative paradigm. This comprises an extensive literature study, disciplined subjectivity and consistent argumentation. A small scale document analysis of selected study material was conducted to ascertain the prevalent epistemology in the local context, the Faculty of Education, Unisa. Major findings emerged: In the field of Education, particularly in an Afrikaner research tradition, an essentialist and foundationalis! epistemology has prevailed. The latter assumptions of knowledge are typical of the Enlightenment paradigm and a Newtonian worldview. Furthermore these views were exacerbated by the academic isolation of the apartheid years and the limitations posed by distance education. Lecturers are often impoverished by their unfamiliarity with their students' life worlds, and a lack of exposure to the Other or 'difference'. A close link" between epistemology and the ability and willingness to participate in transformation processes exists. A transformed educational discourse is essential and should be reflected in a living educational theory, whereby assumptions of knowledge should exhibit integrity and wholeness. A relational ontology and a participatory worldview replace e substantialist ontology and a correspondence theory of tru!h. Assumptions of knowledge require ongoing contestation, whilst thinking modes and metaphors of an emerging paradigm can facilitate conceptual transformation in a postmodern, postindustrial world. Complexity theory yields alternative metaphors and modes of thinking conducive to a dynamic surrounding. Mechanistic metaphors should be replaced by an organic and dynamic discourse. A position, wherein humankind is regarded as 'opposite' of the world, is no longer useful. The metaphor of the hologram is appropriate. Emphasis is given to wholeness and ethical responsibility instead of prediction and control which led to the earth's exploitation. Scientific certainty gives way to nonlinearity and unpredictability within boundaries of patterns. Simultaneously this creates hope, because small inputs can eventually make a difference to an interconnected world. / Comparative Education / D. Ed. (Comparative Education)

This qualitative study is a response to a request for help from a group of Grade 3 (year 3) teachers who were disheartened with the poor performance of their learners in Mathematics. In an attempt to address their challenge, they resolved to form a Teacher Collective (TC) amongst themselves. Their main objective was to support each other in their development of Mathematical Knowledge for Teaching (MKT). The participants, being frustrated by what they perceived as an inefficient and unhelpful cluster approach to professional development used by the Department of Basic Education initiated their own teacher collective strategy. I was approached by this TC to assist them in developing a strategy to make this TC suit the needs of the participants. A Lesson Study (LS) approach was used as an alternative Teacher Professional Development strategy within the TC. In studies conducted by Ono and Ferreira (2010) and Jita and Mokhele (2014), a LS approach is regarded as an essential tool desirable for enhancement of teacher collaboration and participant’s MKT. However, both studies reported on challenges related to contextual issues. Those contextual issues revealed themselves as similar to the challenges that threatened to weaken the collaborative structure initiated by the participants in this current study. To overcome these challenges, participants felt a need for some sort of adaptation for a LS approach to work in their context. In the application of the revised adapted version of a LS approach, participants experienced a Teacher Collective (TC) in action using real and useful experiences (Ono & Ferreira, 2010). The aim of this study was to examine the effects of a Teacher Collective for improving participating teachers’ pedagogical and disciplinary content knowledge in Foundation Phase (FP) Mathematics. As this study targeted a small group of teachers, it adopted a case-study methodology. The participants were five Grade 3 teachers purposefully self-selected from two Port Elizabeth township schools. Semi-structured interviews were used to determine participating teachers’ perceptions of a Teacher Collective as a Teacher Professional Development strategy necessary to promote Mathematical Knowledge for Teaching. Descriptive methodologies which concern inter alia practices that prevail, relationships that exists, point of views that were held, processes that are going on and effects that are felt by participants were used (Creswell, 2013). The following major findings emerged from the data analysis: For the TC to be a successful alternative TPD, it requires that: (1) Teachers must regard themselves as being responsible for the own professional growth and own the TPD programme. (2) Participants of the TC must adopt flexible strategies to allow for active participation of the participants in building meaning for themselves. (4) A TPD strategy should be sensitive to contextual issues and be addressed accordingly. (5) A TPD programme should seek to improve classroom instruction but this must be based on the needs of the participants. It is primarily the following structural features that affected teacher learning within the TC: (a) the form of the activity (joint lesson planning, observed lesson presentation, post lesson feedback, etc.), (b) collective participation of teachers within and across the schools and (c) the duration of the activity. In this study the LS approach worked well as it sought to address the needs of the participants.

Dissertation submitted in partial fulfilment of the requirements for the degree Master of Technology: Business Administration in the Faculty of Business at the Cape Peninsula University of Technology, 2013 / In this research study, emphasis is placed on the progression of women to senior management positions in higher education. The main purpose was to determine whether there were any barriers that women experienced in progressing to senior management positions in higher education. This study specifically focused on a South African university in the Western Cape. Normative criteria, which were derived from the literature survey included relevant books, academic journal articles, legislation, policy directives, conference papers and the Internet in order to extract relevant standards against which current practices could be measured. The themes in the literature search for this study included organisational barriers that women might have experienced in their places of work, gender stereotypes, organisational or institutional cultures, and the importance of career planning. The South African labour legislation was explored in terms of providing a framework for the transformation of the workplace with regard to equity and skills development. The data was submitted for professional statistical analysis, which was predetermined in collaboration with a registered statistician. A questionnaire was designed by using the Likert Scale, and was submitted to the registered statistician for analysis. The results of this study showed that, firstly, in most instances, men and women had different views of the current situation; that the institution had made strides in terms of transformation, but that emphasis should still be placed on gender equity. The research study provides evidence that women might still be facing barriers, whether hidden or not, in order to progress to senior management positions in higher education. The researcher has provided recommendations that could assist the institution in this respect.

Dissertation prepared in fulfilment of the requirements for the degree of Magister Technologiae (Quality) CAPE PENINSULA UNIVERSITY OF TECHNOLOGY 2008 / The aim of this research is to identify criteria for the evaluation of support systems applicable to public higher education institutions from a limited international and national perspective. The objectives of the research are to identify the criteria available from existing and related fields through a literature review and to validate the evaluation criteria using an empirical study. The existing literature describes the relevant academic processes, but very little has been written on criteria for evaluating support systems. The research for this study attempts to address this deficiency. The criteria from the Coetzee Model were used as a basis for this research and other models in the existing literature were also referred to, including the Baldrige National Quality Program for Education Criteria, ISO 9001:2000, European Foundation Quality Model and the South African Excellence Model. This research also draws on information deemed important by the Higher Education Quality Committee and the South African Qualifications Authority. Both qualitative and quantitative data collection methods were used in the investigation. The research instruments used included questionnaires and interviews. Questionnaires were distributed to all public universities, universities of technology, and one technikon in South Africa. The results of the study revealed that most respondents agreed with the generic criteria against which units should be evaluated; namely “leadership”, “strategic goals and performance indicators”, “resourcing and funding”, “policies and procedures” and “self-evaluation guidelines”. Statistical analysis was done on the criteria. The two main findings of the research showed that the first five generic criteria were valid and reliable and that there was good internal consistency among the items in each of these criteria, which confirms that the results were valid. It is recommended that for future research, the study should be expanded to support units in higher education not included in this study. The suitability of generic criteria and the development of further specific criteria should be determined. Quality-related arrangements for community engagement, where appropriate, should be adequately resourced and monitored for each unit. Once evaluations and surveys have been conducted on support units using the criteria, the process of benchmarking should be used for preventing potential problems and improving results. KEYWORDS Administration, audit, core processes, criteria, customer, evaluation, higher education, key performance indicators, principles, quality, support processes, systems

Thesis (MTech(Public relations management))--Cape Technikon, Cape Town, 2001 / The pressing need at tertiary institutions in South Africa and, it is believed internationally, is to apply creative ways of recruiting students. The purpose of this research was to explore the effectiveness of social messaging in a multimedia recruitment tool designed for secondary school learners being recruited at a technikon in the greater Cape Town area. The proposed research was not designed to evaluate current recruitment methods, but rather to investigate the potential of an altemative method to recruit both the traditional and nontraditional student at a tertiary institution. A sample of five schools in the Cape Town Metropolitan area were used for this study.These schools represented a cultural and academic mix, looking at learners from both advantaged and disadvantaged backgrounds. The method used for this research was firstly a presentation of the CD-ROM at the Media Laboratory in the then School of Management, Cape Technikon, which was followed by focus group interviews two weeks later at the same schools. An interactive CD-ROM - The Cape Technikon - Tools to empower your future was created to recruit a multicultural student population, but more specifically to recruit the traditional and nontraditional student to the Cape Technikon. The CD-ROM, being both educational and entertaining, addressed aspects of creating a bond, an affiliation between the student and the institution and to enhance the notion of observational learning through role models in order to encourage decision-making. The data was codified according to the various categories of the Syntony Filter Matrix Grid. The results suggest that there is a need for student recruitment to be conducted sensitively, taking cognisance of cultural backgrounds and identities, mother tongue, and role modeling. The notion of syntony ought to play an important role in student recruitment at the Cape Technikon.

Dissertation (Magister Educationis(Education Management))--Cape Peninsula University of Technology, 2010 / The Policy Document, Education White Paper 6 (Department of Education, 2001) states that all learners irrespective of their barriers to learning and development, have a right to be educated in ordinary schools, together with their peers. The inclusion of learners who are deaf/hearing impaired in mainstream Further Education and Training (FET) classrooms means that these learners are no longer being taught by special educators who are trained to cater for their special needs. In this study the learners are taught in regular classrooms by non-special education subject teachers who have had no formal training in how to teach learners with special needs specifically learners who are deaf/hearing impaired. A qualitative exploratory design with multiple methods for data collection (questionnaires, informal discussions, nonparticipant classroom observations and video footage) was employed in this study. A non-random purposive sampling which consisted of three non-special education subject teachers who teach two learners who are deaf/hearing impaired in the Further Education and Training phase at two mainstream educational institutions participated in the research. The aim of this study was to explore the kind of strategies these teachers use when they mediate learning in classrooms where there are deaf/hearing impaired learners. The study has indicated that while the educators might express a lack of confidence in their abilities, they do cater for the needs of deaf/hearing impaired learners who experience barriers to learning albeit in different ways.

Thesis (DTech (Education))--Cape Peninsula University of Technology, 2008. / Multi-grade teaching is a worldwide phenomenon. Meeting the basic needs of rural people in developing countries is a major challenge to achieve the Millennium Development Goals of the Education for All programmes. Situation analyses carried out by Little (1995, 2001, 2003, 2004 and 2005), Juvane (2005), Taylor and Mulhalll (1997) and Atchoarena and Gasperini (2003) indicate that multi-grade schools are common in impoverished, low population settlements such as remote areas and small villages. Researchers like Berry (2001), Pratt (1986) and Bryk (1994) report evidence that multi-grade schools can be positive places for learners and teachers. Observations done by Rao (2004), McGinn (1996) and McEwan and Benveniste (2001) show that successful models of multi-grade teaching already exist. Examples of addressing the isolation of multi-grade settings are found in Finland and Greece, where ICT is utilized to address this challenge. The "active" pedagogy which researchers like Little (1995, 2003 and 2005), Juvane (2005), Miller (1999) and McEwan and Benveniste (2001) promote for multigrade schools expects teachers to guide activities to be completed, and allows for free activities, which require application of the knowledge gained. It also involves creative exploration and application of regional-specific knowledge and relies upon learners to acquire and construct knowledge for themselves, guided by the teacher. Atchoarena and Gasperini (2005:6) believe in an integrated learning concept which bases its focus on the notion that effective learning is not limited to the classroom, but that, through use of community resources the curricula can "come alive."The "active" pedagogy and the expected participation of communities in the teaching and learning process should not only be for the benefit of the multi-grade class but should also be applicable to teaching and learning in mono-grade classes. This contributes to Bingham's (1995:6) view that a natural community of learners is inclusive of experiences outside school boundaries in the larger world. According to the Ministerial Committee on Rural Education (2005:12), South Africa's first ten years of democracy, are after 1994, characterized by an overwhelming commitment to equality, to treat everyone in the same way no matter what his or her differences are. Hence, the management and funding of rural schools are similar to the principles and formulas of those of urban schools. So too, curriculum and pedagogies of rural schooling are planned to be the same as those found in rural settings. Emerging Voices (2205:12) and Joubert (2005:3) agree that rural education has to provide the means to enable generations to break out of the recurring cycle of unskilled labour and resultant poverty. State education must deliver learners who are able to read, write and are numerate and furthermore deliver trained teachers for the multigrade Irural school system. In the literacy reviewed, it is clear that curricula, learning materials, teacher education and assessment are necessary components of an integrated strategy for learning and teaching in multi-grade settings. Surrounding these strategies is the need for national policies for curriculums, materials, teacher education and assessment that recognize, legitimate and support learners and teachers in multi-grade settings. The researcher identified two interventions, which addressed the above mentioned multi-grade phenomenon in South Africa, namely the Kgatelopele project of the Limpopo Education Department launched in 2000 and the Multi-grade Rural School Intervention (MGRSI) in the Western Cape Province launched in 2001. Both these interventions focused on the needs of multi-grade schools, and ways to address those needs. The MGRSI was structured according to a logic model, which provided the objectives of the intervention and the strategy, which it intended to follow in order to reach the stated outcomes. This study provided the opportunity to do a case study, which revealed the successes and the challenges of the intervention implemented from 2001 to 2006.

Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2008. / When prospective students decide to register at a university, their first encounter with university life will be the Registration Department. Should the process be inefficient without much regard for the personal wellbeing of the prospective student, it will leave a lasting impression on the student, and more often than not serve as an indication of the manner in which he or she would be treated in the future at the university. With the need for the Cape Peninsula University of Technology to attract top grade students, the institution needs to improve their registration process. This study attempts to measure students and staff attitudes and perception of the registration process, explore the different processes involved during registration and application, and investigate the different technologies available to improve these processes. This research attempts furthermore to determine what processes could be put into place to assure that Academics and the Administration Department works together to achieve a mutually beneficial database that could be used to the benefit of the students and the institution alike. This database should be accessed from any computer on the different campuses and be user friendly, to maximise the efficiency and throughput.