Large service systems today are of highly network structures. In this thesis, these large service systems are called networked service systems. The network nature of these systems has no doubt brought mass customized services but has also created challenges in the management of their safety. The safety of service systems is an important issue due to their critical influences on the functioning of society. Traditional safety engineering methods focus on maintaining service systems in a safe state, in particular aiming to maintain systems to be reliable and robust. However, resilience cannot be absent from safety out of many recent disasters that occur in society. The goal of this thesis is to improve the resilience of networked service systems. Four major works have been performed to achieve this goal. First, a unified definition of service systems was proposed and its relationship to other system concepts was unfolded. Upon the new definition, a domain model of service systems was established by a FCBPSS framework, followed by developing a computational model. Second, a definition of resilience for service systems was proposed, based on which the relationship among three safety properties (i.e., reliability, robustness and resilience) was clarified, followed by developing a framework for resilience analysis. Third, a methodology of resilience measurement for service systems was proposed by four measurement axioms along with corresponding mathematical models. The methodology focused on the potential ability of a service system to create optimal rebalancing solutions. Two typical service systems, transportation system and enterprise information system, were employed to validate the methodology. Fourth, a methodology of enhancing resilience for service systems was proposed by integrating three types of reconfigurations of systems, namely design, planning and management, along with the corresponding mathematical model. This methodology was validated by an example of transportation system. Several conclusions can be drawn from the work above: (1) a service system has a unique characteristic that it meets humans' demand directly, and its safety relies on the balance between the supplies and demands; (2) different from reliability and robustness, the resilience of a service system focuses on the rebalancing ability from imbalanced situations; (3) it makes sense to measure the resilience of a service system only for a particular imbalanced situation and based on evaluation of rebalancing solutions; and (4) integration of design, planning and management is an effective approach for improvement of the resilience for a service system. The contributions of this thesis can be summarized. Scientifically, this thesis work has improved our understanding of service systems and their resilience property; furthermore, this work has advanced the state of knowledge of safety science in particular having successfully responded to two questions: is a service system safe and how to make a service system safer? Technologically or methodologically, the work has advanced the knowledge for modeling and optimization of networked service systems in particular with multiple layer models along with the algorithms for integrated decision making on design, planning, and management.

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This research paper creates a comprehensive statistical model, relating financial impact of risk engineering activity, and insurance claims costs. Specifically, the model shows important statistical relationships among six variables including: types of risk engineering activity, risk engineering dollar cost, duration of risk engineering service, and type of customer by industry classification, dollar premium amounts, and dollar claims costs. We accomplish this by using a large data sample of approximately 15,000 customer-years of insurance coverage, and risk engineering activity. Data sample is from an international casualty/property insurance company and covers four years of operations, 2006-2009. The choice of statistical model is the linear mixed model, as presented in SAS 9.2 software. This method provides essential capabilities, including the flexibility to work with data having missing values, and the ability to reveal time-dependent statistical associations.

For almost a century, as industrial development and population growth, unrestrained use of fossil fuels, and large-scale deforestation by burning, which produce excessive greenhouse gases, causing global warming and climate change. The author of "The world is flat", Thomas Friedman calls this "the Energy-Climate Era". To confront the crisis of global warming, energy shortages and population explosion, the human need to start a new wave of green energy revolution. In the trend of globalization and regional economic integration, the cross-strait relation has come to a turning point. Taiwan is standing at a critical position, must properly cope with the new era. This case study is to explore the business strategies of a Taiwanese engineering service company in response to the Energy-Climate Era. First, focusing on the case company's top management team and its role in corporate group, to analyze the existing strategic position and business model developed since its establishment. Then, to study the case company¡¦s external environment (including globalization and regional economic integration, Energy-Climate Era, China's twelfth Five-Year-Plan and Taiwan's economic policy) and engineering services industrial environment (including market segmentation and market volume, Key Successful Factors, and Five Forces Analysis). Finally, in-depth analysis of case company's internal resources, capabilities and core competences, to summarize the case company¡¦s internal strengths and weaknesses, and external opportunities and threats, SWOT matrix analysis and strategies formulation. The study results are summarized as follows: First, the case company, with the support of corporate group and their own efforts, is now an integrated engineering company with four core businesses - environmental engineering, biotech engineering, electrical & mechanical integration, and operation & maintenance; and with more competitive advantage in the steel industry and water treatment engineering. Second, the case company¡¦s strategic positioning adjustments in response to the "Energy-Climate Era" are: (1) to consolidate existing core businesses; (2) to establish core competences in order to develop related markets of petrochemical and other industries or areas; (3) to establish core competences and business model innovation in order to seize the white space of multiple water resources development, green energy and energy saving engineering. Third, the case company¡¦s total of seventeen strategic programs can be summarized into four categories: (1) to secure the business of both inside and outside of the corporate group; (2) to integrate resources in order to enhance competitiveness; (3) to strengthen research and development of water technologies; (4) to develop air pollution and energy saving technologies. Each project department, according to their engineering professions, should work out and implement detailed action plans, which are adaptable to external situations, to integrate advantages of the three capabilities - "professional", "project management" and "financial management". Fourth, taking wastewater reclamation and energy saving projects as examples, to explore and elaborate innovative business model for case company¡¦s reference; and to provide four recommendations for organizational restructuring and three proposals for facilitating the implementation of business strategies.

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Modern logistics is strongly influenced by ongoing outsourcing. Numerous logistics service providers as stakeholders, as well as fragmented logistics networks and supply chains, result from this outsourcing and specialization on distinct core competencies. These stakeholders have to collaborate in order to enable complex supply chains. The collaboration is difficult with the inherent heterogeneity between stakeholders in terms of differing naming conventions and differing IT systems. An inadequate integration and poor communication as well as incorrect information lead to mistakes and inefficiency. One promising approach to solve these problems is the interdisciplinary paradigm of Cloud Logistics. Several parallels can be drawn between services of cloud computing and services of logistics. The paradigm of Cloud Logistics is based on these parallels and focuses on the adoption of the basic principles from cloud computing to logistics. These principles comprise the virtualization of all resources and their encapsulation within reusable modules, the so called cloud logistics services. The essential aspect of the cloud logistics paradigm is to bridge the logistics service providers' heterogeneity and differing naming conventions and IT systems with a semantic approach. The systematic literature review contained in the thesis reveals existing research gaps in the field of cloud logistics. Shortcomings are, next to others, basic aspects such as a definition and a conceptual framework to set the field of cloud logistics in context to both affecting disciplines - cloud computing and logistics. Essential explicit artifacts describing concepts and semantics of cloud logistics services are missing as well. Following a design oriented information systems research approach, the contribution of the cumulative thesis comprises the development of these mentioned essential artifacts. Especially the reusable generic ontology design patterns that semantically describe the cloud logistics services and their structuring are important contributions. Summarizing, the thesis contains a basic set of artifacts to enable the paradigm of cloud logistics. The development of a first prototype and the elaboration of an application example in the context of systematic engineering and evaluation of logistics process alternatives complement the course of the thesis.:Contents List of Figures III List of Tables V List of Abbreviations VI 1 Introduction 1 1.1 Background and Problem Statement . . . . . . . . . . . . . . . . . . . 2 1.2 Objective and Research Questions . . . . . . . . . . . . . . . . . . . . . 18 1.3 Reflections on Research in IS and Logistics . . . . . . . . . . . . . . . . 20 1.4 Outline and Structure of the Thesis’ Contributions - Included Publications 25 2 Landscape - Conceptual 33 2.1 'Go with the Flow - Design of Cloud Logistics Service Blueprints' . . . 33 2.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 3 Landscape - Technical 46 3.1 'LoSe ODP - An Ontology Design Pattern for Logistics Services' . . . . 46 3.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 4 Map - Conceptual 62 4.1 'Metamodel of a Logistics Service Map' . . . . . . . . . . . . . . . . . . 62 4.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 5 Map - Technical 77 5.1 'Ontological Structuring of Logistics Services' . . . . . . . . . . . . . . 77 5.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 6 Service Granularity Framework 88 6.1 'How Low Should You Go? - Conceptualization of the Service Granu- larity Framework' . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 6.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 7 Prototype 108 7.1 'Logistics Service Map Prototype' . . . . . . . . . . . . . . . . . . . . . 108 7.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 8 Application 116 8.1 'Planning of Composite Logistics Services: Model-Driven Engineering and Evaluation' . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 8.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 9 Consolidation and Research Roadmap 140 9.1 'Towards the Conception of Cloud Logistics - Engineering and Manage- ment of Modular Cloud Logistics Services in the Context of Flexible Future Supply Chains' . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 9.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 10 Conclusion and Future Work 189 10.1 Developed Artifacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 10.2 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 10.3 Implications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 10.4 Limitations and Threats to Validity . . . . . . . . . . . . . . . . . . . . 196 10.5 Outlook and Subsequent Research Perspectives . . . . . . . . . . . . . 197 Bibliography VIII Curriculum Vitae XXVIII Selbständigkeitserklärung XXIX / Logistik ist heutzutage durch eine wachsende Arbeitsteilung und von einem Outsourcing-Trend geprägt. Daraus resultieren fragmentierte Logistiknetzwerke und Supply Chains, welche durch eine Vielzahl von Logistikdienstleistern als Stakeholder geprägt sind. Diese Stakeholder müssen miteinander kollaborieren, um innerhalb der Supply Chains zusammen zuwirken. Die Kollaboration geht mit Herausforderungen einher, welche aus der inhärenten Heterogenität zwischen den Stakeholdern sowie abweichenden Namenkonventionen und IT-Systemen der beteiligten Stakeholder resultiert. Unzureichende Integration, mangelhafte Kommunikation sowie Fehlinformation führen zu Fehlern und Ineffizienzen. Ein vielversprechender Ansatz, um diese Probleme zu lösen, ist das interdisziplinäre Paradigma Cloud Logistics. Zwischen Diensten des Cloud Computing und Diensten der Logistik können diverse Parallelen gezogen werden. Das Cloud Logistics Paradigma basiert auf diesen Parallelen und überträgt die Grundprinzipien des Cloud Computing auf die Logistik. Zu diesen Grundprinzipien gehören unter anderem Aspekte wie die Ressourcenvirtualisierung und -kapselung in wiederverwendbaren Modulen, den so genannten Cloud Logistics Services. Essentieller Aspekt des Cloud Logistics Paradigmas ist die Überbrückung der Heterogenität der Logistikdienstleister und ihrer abweichenden Namenskonventionen und IT-Systeme mittels eines semantischen Ansatzes. Die vorliegende Dissertation deckt mit Hilfe einer systematischen Literaturrecherche bestehende Lücken innerhalb des Forschungsfeldes Cloud Logistics auf. Defizite bestehen, neben anderen Aspekten, vorallem in essentiellen Artefakten des Forschungsfeldes, wie bspw. einer angemessenen wissenschaftlichen Definition, und eines konzeptuellen Frameworks, um das Forschungsfeld in den Kontext der beiden tangierenden Disziplinen - Cloud Computing und Logistik - einzuordnen. Weiterhin mangelt es an essentiellen und explizit beschriebenen Artefakten, welche Konzepte und die Semantik des Engineering und Managements der Cloud Logistics Services beschreiben. Der Methodologie der gestaltungsorinetierten Wirtschaftsinformatik folgend, besteht der Beitrag dieser Dissertation in der Entwicklung der vorgenannten Artefakte. Besonders die wiederverwendbaren generischen Ontology Design Pattern zur semantischen Beschreibung der Cloud Logistics Services und ihrer Strukturierung stellen einen wichtigen Beitrag dar. Zusammenfassend enthält die Dissertation ein notwendiges Grundset an Artefakten für die Umsetzung des Cloud Logistics Paradigmas. Die Entwicklung eines ersten Prototypen, sowie die Erarbeitung eines Anwendungsbeispiels im Kontext systematischer Entwicklung und Evaluation von Prozessvarianten in der Logistik runden die Arbeit ab.:Contents List of Figures III List of Tables V List of Abbreviations VI 1 Introduction 1 1.1 Background and Problem Statement . . . . . . . . . . . . . . . . . . . 2 1.2 Objective and Research Questions . . . . . . . . . . . . . . . . . . . . . 18 1.3 Reflections on Research in IS and Logistics . . . . . . . . . . . . . . . . 20 1.4 Outline and Structure of the Thesis’ Contributions - Included Publications 25 2 Landscape - Conceptual 33 2.1 'Go with the Flow - Design of Cloud Logistics Service Blueprints' . . . 33 2.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 3 Landscape - Technical 46 3.1 'LoSe ODP - An Ontology Design Pattern for Logistics Services' . . . . 46 3.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 4 Map - Conceptual 62 4.1 'Metamodel of a Logistics Service Map' . . . . . . . . . . . . . . . . . . 62 4.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 5 Map - Technical 77 5.1 'Ontological Structuring of Logistics Services' . . . . . . . . . . . . . . 77 5.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 6 Service Granularity Framework 88 6.1 'How Low Should You Go? - Conceptualization of the Service Granu- larity Framework' . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 6.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 7 Prototype 108 7.1 'Logistics Service Map Prototype' . . . . . . . . . . . . . . . . . . . . . 108 7.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 8 Application 116 8.1 'Planning of Composite Logistics Services: Model-Driven Engineering and Evaluation' . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 8.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 9 Consolidation and Research Roadmap 140 9.1 'Towards the Conception of Cloud Logistics - Engineering and Manage- ment of Modular Cloud Logistics Services in the Context of Flexible Future Supply Chains' . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 9.2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 10 Conclusion and Future Work 189 10.1 Developed Artifacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 10.2 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 10.3 Implications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 10.4 Limitations and Threats to Validity . . . . . . . . . . . . . . . . . . . . 196 10.5 Outlook and Subsequent Research Perspectives . . . . . . . . . . . . . 197 Bibliography VIII Curriculum Vitae XXVIII Selbständigkeitserklärung XXIX

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Durante a década de 1970, ocorreu, no Brasil, a fase pioneira de internacionalização das empresas privadas brasileiras do setor de prestação de serviços de engenharia de construção. Essa internacionalização deu-se, apesar da ausência de uma política estruturada do setor público. A incapacidade estatal de perceber esse processo como algo profícuo em seus planos, impediu o governo de criar uma política consolidada para a multiplicação dessas empresas no exterior. Essa miopia estatal é percebida tanto na esfera da política doméstica, voltada para manter uma política de substituição de importação dentro das fronteiras, como, na política externa, ao desenvolver uma internacionalização das empresas públicas ao invés das do setor privado. Essa situação pode ser percebida no caso analisado da empresa privada brasileira Mendes Júnior, que ingressou no mercado iraquiano mais por conta própria do que em decorrência de uma política estatal brasileira. / During the 1970s, occurred in Brazil the pioneer step of private sector internationalization process of Brazilian building companies. This process, however, was made without the presence of a well-structured public policy. The incapacity of public administration to observe this process as something able to provide benefits, halted the Brazilian government to create a policy able to multiply the presence of private building companies of boards. This public myopia is observed not only in the domestic sphere, directed to continue the import substitution policy inside borders, but also, in the international sphere, when government directed efforts to internationalize public enterprises instead of the private ones. This situation can be seen um the case of Brazilian private enterprise, called Mendes Junior, which entered in Iraqi market more by its efforts than by governmental support.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Durante a década de 1970, ocorreu, no Brasil, a fase pioneira de internacionalização das empresas privadas brasileiras do setor de prestação de serviços de engenharia de construção. Essa internacionalização deu-se, apesar da ausência de uma política estruturada do setor público. A incapacidade estatal de perceber esse processo como algo profícuo em seus planos, impediu o governo de criar uma política consolidada para a multiplicação dessas empresas no exterior. Essa miopia estatal é percebida tanto na esfera da política doméstica, voltada para manter uma política de substituição de importação dentro das fronteiras, como, na política externa, ao desenvolver uma internacionalização das empresas públicas ao invés das do setor privado. Essa situação pode ser percebida no caso analisado da empresa privada brasileira Mendes Júnior, que ingressou no mercado iraquiano mais por conta própria do que em decorrência de uma política estatal brasileira. / During the 1970s, occurred in Brazil the pioneer step of private sector internationalization process of Brazilian building companies. This process, however, was made without the presence of a well-structured public policy. The incapacity of public administration to observe this process as something able to provide benefits, halted the Brazilian government to create a policy able to multiply the presence of private building companies of boards. This public myopia is observed not only in the domestic sphere, directed to continue the import substitution policy inside borders, but also, in the international sphere, when government directed efforts to internationalize public enterprises instead of the private ones. This situation can be seen um the case of Brazilian private enterprise, called Mendes Junior, which entered in Iraqi market more by its efforts than by governmental support.

Mit der stetigen Konsolidierung der Web Service Standards vollzieht sich in der Diskussion zu serviceorientierten Architekturen ein Wechsel weg von der Implementierung und dem Deployment von Services hin zum Service Management. Die Indikatoren: Anzahl der Standardisierungsanfragen und die Menge großer Forschungsprogramme in diesem Bereich sind evident für einen wachsenden Bedarf an Managementmethoden für die Abbildung von Geschäftsanforderungen auf Servicekompositionen. Die Verwendung von semiformalen Modellen sowie die verteilte Entwicklung von SOA Services machen eine an Konventionen orientierte konstruktive Einschränkung der Freiheitsgrade bei der Prozess- und Servicemodellierung notwendig. In dieser Arbeit wird eine generische Methode vorgestellt, welche durch die Einführung von „Beschreibungsrahmen“ (Description Kits) sowohl eine Einschränkung der Modellierungsfreiheit in Bezug auf natürlichsprachliche Aspekte in fachkonzeptuellen Modellen erlaubt, als auch eine restriktive Benutzung bestehender Modellierungssprachen ermöglicht. Als Anwendungsfall wird die Konfiguration serviceorientierter Architekturen diskutiert. - (Die Dissertation ist veröffentlicht im Logos Verlag Berlin GmbH, http://www.logos-verlag.de, ISBN: 978-3-8325-2402-9) / With Service-oriented Architectures (SOA) companies are facing a paradigm shift towards services as the key unit of their enterprise architectures. An exploitation of the potential of Service-oriented Architectures is up to the applicability of semi-formal business models for a transformation into service compositions. However, several conceptual shortcomings prevent semi-formal models from being a suitable resource of an automated transformation process. Problems result from a multitude of modeling aims, objects, and procedures. Enhancements in order to solve these problems require both systematic preparation, and a methodical approach. This thesis provides a modeling method for business process-oriented SOA design using a meta-model based approach. An integrated modeling environment gives an overview of business requirements and allows appropriate assignment of SOA services to the business functions at the same time. The research refers to the example of process-oriented analysis and optimization of administrative procedures in German universities.