Family practice physicians receive many non-emergency after-hours phone calls. Patients themselves could care for non-emergencies until their doctor is in his office. The purpose of this study is the development and testing of a patient information booklet to provide patient education for non-emergency self care. The booklet will hopefully result in better home health care and a reduction of non-emergency after-hours phone calls. The booklet could be a valuable asset for the family physician for both patient education and the reduction of physician occupational dissatisfaction.This booklet will also provide information about the Ball Memorial Hospital Family Practice Center and the specialty of Family Practice. This study will suggest a method to determine if such a booklet actually reduces the number of non-emergency after-hours phone calls received by residents of the Family Practice Center.Ball State UniversityMuncie, IN 47306