Made available in DSpace on 2015-12-03T18:33:00Z (GMT). No. of bitstreams: 1 Mauro_Stopatto.pdf: 769367 bytes, checksum: 85c4f61cfe1b40a219abee4ef1161ab3 (MD5) Previous issue date: 2006-02-02 / This work has discused the implantation of the Programa de Excel??ncia Gerencial do Ex??rcito Brasileiro (PEG-EB) in the Escola Preparat??ria de Cadetes do Ex??rcito (EsPCEx), has identified the importance of the program and has shown the perception of this implantation by the permanent body of officers, subofficers and sergeants. The military officers had presented their perception in the program and its implantation through the seven criteria about the quality of the Programa de Qualidade do Governo Federal (PQGF). Inside the qualification context, it is presented the main graduation schools of the military, the education growth in the scope of the Brazilian Army and the creation of the new jobs and services, as the Quadro Complementar de Oficias (QCO) and the Servi??o T??cnico Tempor??rio (STT). The evolution of these concepts still presents the concepts of quality through its main theoretical possibilities as well as historical evolution of these concepts. It shows the finest programs: private and public with its historical origins and its evolutions. It approaches the National Prize of the Public administration of the Federal Government and the inserted military organizations in this context. It characterizes the searched organization: mission, vision of future, synthesis of the values, duties and ethics. It displays the evolution of the organizational structure along of history and its modifications. / Este trabalho procura discutir a implanta????o do Programa de Excel??ncia Gerencial do Ex??rcito Brasileiro (PEG-EB) na Escola Preparat??ria de Cadetes do Ex??rcito (EsPCEx), identificar a import??ncia do programa e mostrar a percep????o desta implanta????o pelo corpo permanente de oficiais e pra??as. Os militares apresentaram sua percep????o em rela????o ao programa e sua implanta????o atrav??s dos sete crit??rios da qualidade do Programa de Qualidade do Governo Federal (PQGF). Dentro do contexto da capacita????o, apresenta as principais escolas de forma????o dos militares, a evolu????o do ensino no ??mbito do Ex??rcito Brasileiro e a cria????o dos novos quadros e servi??os, como o Quadro Complementar de Oficias (QCO) e o Servi??o T??cnico Tempor??rio (STT). Apresenta ainda os conceitos de qualidade atrav??s de seus principais te??ricos bem como mostra a evolu????o hist??rica destes conceitos. Mostra os programas de qualidade: privados e p??blicos com suas origens hist??ricas e suas evolu????es. Aborda o Pr??mio Nacional da Gest??o P??blica do Governo Federal e as organiza????es militares inseridas neste contexto. Caracteriza a organiza????o pesquisada: miss??o, vis??o de futuro, s??ntese dos valores, deveres e ??tica. Exp??e a evolu????o da estrutura organizacional ao longo da hist??ria e suas modifica????es.

Made available in DSpace on 2014-12-17T14:53:20Z (GMT). No. of bitstreams: 1 JamilRFD_DISSERT.pdf: 2449651 bytes, checksum: 1c390a6e07e8059bb8987e552429382e (MD5) Previous issue date: 2014-02-18 / The study aims identify the existence of quality culture in Brazilian automotive dealerships with ISO 9001, motivated by this research problem: exist a quality culture in this dealerships, which facilitates the adoption of quality practices supported by ISO 9001? For referencing, the theoretical review was written in five themes: organizational culture, quality culture, total quality management, ISO 9001 quality management system and the Brazilian automobile industry. As regards the methodological aspects, the research has an applied nature, with a quantitative approach, being exploratory in their objectives, and bibliographic, documental and survey as technical procedures. The organizations participating in the study were all Brazilian automotive dealerships certified with ISO 9001. The research intended cover all the 80 active dealers with ISO 9001 certification identified by the Brazilian Committee for Quality (ABNT CB-25). The survey recorded participation of 32 companies (response rate 40%). The questionnaire was sent to seller managers, formatted into five sections: 1) introductory message 2) manager profile, 3) reasons for implementation and benefits generated by ISO 4) adoption levels of quality practices and 5) diagnosis of organizational culture. The questions contained in sections 2 and 3 were structured in multiple choice, and in the remaining sections were structured in Likert 5-point scale. The statistical method used (data analysis), was the descriptive statistics, for data representation in frequency percentage (FP) and standard level (SL). The results showed that the interviewed dealerships have an organizational culture with very high levels of prevalence in "outcome orientation" and "attention to detail" cultural dimensions. In addition, about the other two dimensions considered conducive to quality (innovation and teamwork/respect for people), both observed high prevalence. Based on the present results, concluded that the organizational culture of Brazilian dealerships with ISO 9001 are quality oriented, being conducive to adoption of quality practices supported by TQM Systems. However, it is important to mention that the quality culture identified is not sufficiently developed to adopt quality practices at optimal levels, which sets up an unfavorable scenario to deals with highly rigorous customer / O presente estudo tem como objetivo geral verificar se a cultura organizacional das concession?rias em estudo s?o orientadas ? qualidade, motivado pelo seguinte problema de pesquisa: existe uma cultura organizacional nas concession?rias em estudo que propicie aplica??o m?xima das pr?ticas da qualidade sugeridas pela ISO 9001? Para embasamento da tem?tica dissertada, elaborou-se uma revis?o te?rica nos seguintes pontos: cultura organizacional, cultura da qualidade, gest?o da qualidade total, sistema de gest?o da qualidade ISO 9001 e a ind?stria automobil?stica brasileira. Sobre o m?todo, a pesquisa possui natureza aplicada, com abordagem quantitativa, sendo explorat?ria em rela??o aos objetivos e bibliogr?fica, documental e survey em rela??o aos procedimentos t?cnicos. O objeto de estudo foram todas as concession?rias automotivas de ve?culos leves certificadas com ISO 9001 ativas no Brasil. A pesquisa procurou abranger as 80 concession?rias ativas com certifica??o ISO 9001, conseguindo contribui??o de 32 concession?rias (taxa de resposta de 40%). O instrumento de coleta utilizado foi enviado aos gerentes de vendas de ve?culos novos, formatado em cinco se??es: 1) mensagem introdut?ria ? pesquisa, 2) perfil do gestor, 3) identifica??o dos motivos de implanta??o e benef?cios gerados pela ISO, 4) avalia??o dos n?veis de ado??o das pr?ticas da qualidade e 5) diagn?stico da cultura organizacional. As indaga??es contidas nas se??es 2 e 3 foram estruturadas em m?ltipla escolha, e as demais se??es foram estruturadas em escala Likert de 5 pontos. Utilizou-se como m?todo estat?stico (an?lise dos dados) a estat?stica descritiva para representa??o dos dados em frequ?ncia percentual (FP) e n?vel padr?o (NP). Os resultados evidenciados demonstraram que as concession?rias em estudo, em uma an?lise global, possuem uma cultura organizacional em n?veis de predomin?ncia muito alta, apontando robustez nas dimens?es: orienta??o a resultados e aten??o aos detalhes . E quanto as outras duas dimens?es consideradas prop?cias ? qualidade (inova??o e trabalho em equipe/respeito pelas pessoas), ambas observaram alta predomin?ncia, sendo consideradas como dimens?es fortes . Desta forma ? poss?vel concluir, ap?s diagn?stico realizado, que a cultura organizacional das concession?rias em estudo s?o orientadas ? qualidade, vide perfil predominante nas quatro dimens?es culturais estimuladoras da qualidade. Entretanto ? importante destacar que a cultura da qualidade identificada n?o est? suficientemente desenvolvida para a ado??o as pr?ticas da qualidade em n?veis ideais, o que configura-se um cen?rio desfavor?vel a concession?ria que lida com clientes altamente exigentes e rigorosos

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-07-04T15:02:40Z No. of bitstreams: 1 LucianoLuizDaSilvaJunior_DISSERT.pdf: 2133997 bytes, checksum: 0cac4f4fc4430aae598b37a984f70b9b (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-07-14T15:04:44Z (GMT) No. of bitstreams: 1 LucianoLuizDaSilvaJunior_DISSERT.pdf: 2133997 bytes, checksum: 0cac4f4fc4430aae598b37a984f70b9b (MD5) / Made available in DSpace on 2017-07-14T15:04:44Z (GMT). No. of bitstreams: 1 LucianoLuizDaSilvaJunior_DISSERT.pdf: 2133997 bytes, checksum: 0cac4f4fc4430aae598b37a984f70b9b (MD5) Previous issue date: 2016-08-23 / A aten??o ao c?ncer ? uma prioridade da sa?de p?blica mundial, por?m, ainda nos dias de hoje, persistem falhas simples capazes de repercutir em aumento da morbimortalidade dos pacientes. O registro inadequado de informa??es cl?nicas leva ? repeti??o de exames, erros de diagn?stico e tratamento, perda de tempo e custos desnecess?rios.Este trabalhoobjetivou verificara efic?cia de um ciclo de melhoria nos registros m?dicosde um hospital de refer?ncia em oncologia, avaliando o n?vel de qualidade no preenchimento dos prontu?rios, identificando os crit?rios de qualidade que mais apresentaram erros e analisando a efetividade dos ciclos de avalia??o cont?nua na melhoria da qualidade do preenchimento dos prontu?rios. Para tanto, dez crit?rios de qualidade em prontu?rios de pacientescom diagn?stico de c?ncer de pr?stata foram examinados. A partir de amostragens aleat?rias simples, procedeu-se ?aprecia??o desses crit?rios, antes e depois das interven??es propostas. Tais a??es envolveram administradores e m?dicos, sendo direcionadas especialmente ? conscientiza??o m?dica e reestrutura??o do prontu?rio por interm?dio de um checklist.No intuito de identificar o n?vel de qualidade, selecionaram-se a estimativa pontual e o intervalo de confian?a (95%) do cumprimento dos crit?rios. Para comprovar a efetividade das interven??es, foram calculadas as melhorias absoluta e relativa entre a primeira e ?ltima avalia??o, assim como a sua significa??o estat?stica (p<0,05). Na medi??o inicial, verificaram-se ?ndices de cumprimento de 66,4% na m?dia e um total de 411 de n?o conformidades, significando 34,2% de n?o cumprimento. Destacaram-se, como maior e menor percentual de n?o cumprimento, os crit?rios patologias associadas, 81,9%, e estadiamento?TNM, 9,5%. J?, na segunda medi??o, notou-se uma redu??o do n?mero total de defeitos em 49,4%. Em suma, a avalia??o baseada em crit?rios possibilitou a identifica??o de defeitos de qualidade no preenchimento dos prontu?rios levantados, o que, por sua vez, direcionou as interven??es propostas. Considerando as melhorias alcan?adas, percebe-se que o ciclo de melhoria foi efetivo na diminui??o dos defeitos observados, al?m de auxiliar expressivamente no progresso da qualidade do registro m?dico. / In spite of the fact that attention to cancer is a global public health priority, simple failures capable of resonating in the increase of morbidity and mortality of patients still persist nowadays. The Inadequate recording of clinical information leads to the repetition of tests, diagnostic and treatment errors, waste of time and unnecessary costs. This study aims at verifying the effectiveness of a cycle of improvement of medical records in a referral hospital in oncology, by evaluating the level of quality in filling in the patient?s medical records, identifying the quality criteria that presents the greater amount of errors and analyzing the effectiveness of the continuous evaluation cycles that contributed to the improvement of the quality of filling in the patient?s medical records. To this end, ten quality criteria in medical records of patients diagnosed with prostate cancer were examined. From simple random sampling, these criteria were assessed before and after the proposed interventions. Such actions involved administrators and doctors, being directed especially at medical awareness and restructuring of the patient?s medical records via a checklist. In order to identify the level of quality, the point-in-time estimate and confidence interval (95%) of the criteria compliance were selected. In order to prove the effectiveness of interventions, the absolute and relative improvements between the first and the final evaluation, as well as its statistical significance (p < 0.05) were calculated. Compliance rates of 66.4%, on average, and a total of 411 nonconformities, meaning 34.2% of non-compliance were verified in the initial measurement. The associated pathologies criteria, 81.9%, and staging - TNM, 9.5%, stood out as the highest and lowest percentage of non-compliance. In the second measurement, a reduction in the total number of defects of 49.4% was observed. In short, the criteria-based evaluation made possible the identification of quality defects in filling in the surveyed patient?s medical records, which, in turn, directed the proposed interventions. Considering the improvements achieved, it is reasonable to assume that the cycle of improvement was effective in decreasing the defects observed, besides contributing significantly to the progress of quality of the medical record.