This dissertation comprises a close analysis of decentralization in Bolivia, employing a methodology that marries qualitative and quantitative techniques. It first examines the effects of decentralization on public-sector investment and the provision of public services in Bolivia using a unique database that includes measures of municipalities' social and institutional characteristics and information on its policy-making processes. I find that decentralization changed both the sectoral uses of public resources and their geographic distribution significantly by increasing government sensitivity to local needs in human capital investment and the provision of basic services. I then investigate the determinants of central and local government investment respectively in order to investigate why the shift in regime produced such large changes in investment patterns. I then turn to a much deeper examination of local government via nine case studies, selected to broadly represent Bolivia's national diversity. I begin with an account of the workings of local government in the best and worst of these, analyzing the character and interactions of the major societal actors. I locate fundamental causes of good and bad government in the economic structure of a district as it relates to the political party system, and the cohesiveness and organizational capacity of its civil society. These ideas are used to build a conceptual model of the local government process in which the interactions of political, economic and civic actors reveal information and enforce accountability. I show how imbalances between them can cripple accountability and distort the policy-making process. Lastly, the dissertation tests the model by examining government performance in seven additional municipalities. I show that the framework can explain the emergence of good or bad government institutions, and thus the quality of government a district ultimately receives, through the interactions of key players —notably civic organizations — deep in the local political economy.

The development of a robust small and medium-sized enterprise (SME) sector has been widely seen as important to Russia’s socio-economic transformation. This has been clear from state policies and rhetoric that claim to support the development of entrepreneurship and publicly advocate its importance. Significantly however, this official support for the SME sector has been out of line with the patterns of entrepreneurial development on the ground. Entrepreneurs continue to face a host of obstacles in the spheres of legislation, tax, accessing credit, as well as administrative barriers; all of which have complicated the development of small and medium sized businesses. Given the direct role that individual entrepreneurs play in shaping the SME sector, an understanding of entrepreneurs themselves – their experiences, attitudes, values and beliefs – is required in order to understand the patterns and problems of entrepreneurial development. Yet notably, much of the existing literature has not attached a high degree of importance to the experiences of entrepreneurs in processes of development. This thesis addresses this gap in the literature by exploring the patterns and problems of entrepreneurial development from the perspective of entrepreneurs themselves. It asks the question: how have behaviour, attitudes, values and socio-cultural context impacted on the development of entrepreneurship? Qualitative ethnographic research methods were used to explore the experiences of entrepreneurs and their responses to the challenges of the Russian business environment in four regions of Russia: Moscow, Sverdlovsk, Tver’ and Kaluga. Semi-structured interviews were conducted with entrepreneurs as well as state officials and leaders of business associations. Involving a variety of individuals who have played a role in shaping the entrepreneurial process provided insight into the attitudes, beliefs, perceptions and values towards entrepreneurship. This thesis found that the relationships that entrepreneurs form with other entrepreneurs, as well as with state officials and leaders of business associations are instrumental to understanding the patterns of behaviour of entrepreneurs and how these, in turn, shape entrepreneurial processes. It also finds that informal practices such as blat and personal networks are integral strategies used by entrepreneurs to navigate the challenges of doing business in Russia. At the same time, this thesis concludes that these behaviours of entrepreneurs, which often occur in collusion with state officials and leaders of business associations, have subverted the integrity of the formal system and have contributed to a pattern of entrepreneurial development which has suffocated the potential and prosperity of the SME sector. The entrepreneurial process in Russia has thus been a complex mixture of successes and frustrations and the experiences of entrepreneurs are key to understanding this process.

There is increasing interest in how people manage the multiple demands of paid work, home and personal life, and the consequences that failure to achieve ‘balance' between these domains may have on health. There has been limited qualitative research exploring the meanings and connections people attach to gender, ‘work-life balance’ and health; this is particularly so for workers who do not occupy managerial or professional jobs. To fill this gap in the literature this qualitative study examined narratives about ‘work-life balance’ amongst women and men working in ‘non-professional’ jobs in a single organisation. Forty semi-structured interviews were carried out with women and men working in administrative, technical and manual jobs within a single organisation based in various cities across the UK. As with the wider labour market, jobs were largely segregated by sex; all the administrative workers were women, whilst all but one of the manual employees were men. The sample included people who worked full-time and part-time, along with participants who also had other employment or were in further education. The sample was diverse in relation to age and family situation. The study was framed within the context of Clark’s (2000) work/family border theory, which aims to explain how individuals balance paid work and family, and construct the borders between these domains. The thesis focused on paid employment, family, leisure, and reported experiences of work-life balance amongst the sample. It concludes by revisiting Clark’s work/family border theory, considering the importance of different domains and borders for this sample, and the role of gender within the theory. The accounts of work-life balance given by these participants differed from those reported in studies of professional employees. Whilst much of the literature problematises paid work as being the main source of conflict, within this sample experiences varied. Due to the relatively low-paid nature of the work carried out amongst the sample, in many instances the necessity of work in providing for self and family predominated over considerations of work-life balance. Borders surrounding the leisure domain were highly permeable, meaning this domain was often compromised by work and family demands. Participants generally held traditional attitudes to gender roles, particularly in relation to the domestic sphere. This influenced choices constructed around paid work, and experiences of work-life balance. Health was not a key concern, although high levels of strain in different spheres, particularly in relation to the home and family sphere, led to stress for some participants.

This thesis unites the issues derived from the research on the relationship between culture and performance, where commitment is regarded as its vital index, in the domain of international business (IB). Despite its importance the concept of transmission of culture has not been examined quantitatively, regardless of qualitative studies proving that organizational culture has significant influence on a firm’s overall performance, and particularly on commitment. In addressing the above gaps, the present thesis develops a resource-based framework that examines whether organizational culture can be regarded as a strategic resource of a multinational company (MNC), what are the factors composing two concepts such as ‘organizational culture’ and ‘organizational commitment’ and whether there is a relationship between these concepts at three levels: a) HQs level in the home country, Japan, b) individual subsidiary level, located in the host country, Thailand, which is culturally very similar to the home country, and c) individual subsidiary level, located in the host country, India, which is culturally very distant to the home country. This theoretical framework essentially integrates theoretical perspectives on HQs-subsidiary relationship and transmission of culture in the multinational company in Asia under the Resource-Based View (RBV). This constitutes an innovative approach both in MNC-related literatures and literatures on culture and commitment. This study adopts positivism as a philosophical approach and uses the extensive review and analysis of literature to build a theory and three studies to test the theory. The methodology of quantitative research employs the three-stage research design; thus, triangulation, a research technique, is used to enhance the rigor of the research findings. Quantitative data analysis involved hypotheses testing using Correlation Analysis, Covariance Analysis, Factor Analysis, Discriminant Analysis, Multiple Regression Analysis and Structural Equation Modeling (SEM) research techniques. Major contributions to theory include the development of a research methodology which provides robust conceptualization and measurement of the culture-commitment link and transmission of the culture of the HQs of multinational companies to their subsidiary operations in Asia under the Resource-Based View (RBV) theoretical framework for the analysis of multinational companies in the era of globalization. The results of this research may lead to the conclusion that (a) culture can be regarded as a valuable strategic resource of a company based on the fact of the existence of a strong relationship between culture and commitment, where commitment is considered to be one of the indices of performance, and (b) the transmission of culture in the form of a successful transfer of its major value-components from HQs to subsidiaries indeed takes place. This enables the creation of commitment of the employees in subsidiaries similar to that in HQs, which in turn provides the company with unique and valuable resources that should be regarded as the sources of competitive advantage of this Japanese MNC.

This study explored the perception of risk of adults with learning difficulties who had been assigned reputations for challenging services. Adopting a standpoint epistemology the research sought to give voice to the alienated knowledge of adults with learning difficulties who had experienced exclusion from the community on the basis of the perceived risks they posed to themselves or others. The concept of risk was used as a lens through which to uncover the situated knowledge of research participants and to consider the extent to which this knowledge was reflected in risk and disability theory and practice. The research was informed by a broad range of theoretical approaches to risk ranging from the technico-scientific tradition exemplified by the psychological school and socio cultural perspectives drawn from the disciplines of anthropology, philosophy and sociology. Influences were also drawn from the range of academic disciplines that inform disability theory. The research was undertaken within a social constructionist framework and adopted a participatory methodological approach. Data collection and analysis spanned a two year period and processes of constant comparative analysis (Charmaz 2006) were applied to explore underlying concepts and relationships. The study evolved over its duration and the reflexive processes that informed the emergent methodology are incorporated in the findings. Consideration was given to the ethical dilemmas associated with adopting the dual roles of a practitioner and researcher. Through the core themes of voice, harm and relationships the views of research participants challenge the existing hegemony and offer an alternative perspective on the concept of risk. Participants provided an alternate rationale for behaviour as a form of communication rooted in a context of oppression and resistance. Reframing behaviour as actions of resilience and resistance offers valuable insights that should inform the development of risk and disability theory and practice.

This thesis has two main themes: (1) values shift versus cultural particularity and (2) values and democracy. The Postmaterialist thesis and related theories of values shift presented by Ronald Inglehart and others assume that, as a consequence of industrialisation and post-industrialisation, people's values transform in such a way as to increase an emphasis on self-esteem, self-expression and other qualities. Individuals become increasingly capable, autonomous and inclined to public demands, which can be conducive to liberal democratic outcomes. In relation to these, the present study suggests that cultural particularity should be taken into consideration as a factor competing with that of values shift in terms of influence on people's attitudinal conditions. For individualism is often quoted as a core element of Western civilisation, which is not necessarily so in other cultural scenarios. With this enquiry, the study mainly concentrates on the analysis of the World Values Survey. Postmaterialist indexes are closely investigated by comparing the USA, Britain, Russia and Japan. The examination further incorporates broader regions: Western, Postcommunist and East Asian regions. The results indicate a certain validity in the cultural effect. This is especially the case with a Postmaterialist values item on 'freedom of speech', which contrasts with other Postmaterialist item: 'giving people more say in important government decisions'. Their implications for democracy are subsequently considered. These non-Western societies appear to exhibit certain weaknesses in the Postmaterialist transformation and its attitudinal efficacy for polyarchy-like democracy. The attention turns to gaps in perceptions of freedom between the USA, Russia and Japan, which could be applied to the trilateral regions. This national difference also seems to be present in the area of protest, notwithstanding the fact that there are some indications of values shift. Culture seems to matter on popular outlooks vis-à-vis the Postmaterialist effects. Multivariate analysis on this aspect endorses the same conclusion. The outcomes imply variation between the citizens of these societies in ways that they relate to government. The nations are compared with respect to the influences of liberal democratic attitudes on moderate protest and views of governance. After all, American (and probably British) individuals seem to be more compatible with public demands and participatory democracy than those in Russia and Japan. Western cultural emphasis on the particular quality of freedom could be favourable to Postmaterialist values as well as individual attitudes that call for responsive and accountable democracy.

Abstract Saudi Arabia is a young wealthy nation with multiple social and economic problems. While the country is extremely wealthy, it has a young population, many of whom are unemployed. The country is highly dependent on a single resource (oil), and relies heavily on imported labour to meet the requirements of economic growth and contribute to the development of the country. In recognition of these systemic problems, the Government has developed a policy of ‘Saudization’ as a way of replacing expatriate with Saudi workers as a way of solving the problem of unemployment. This thesis is an attempt to understand the roots of this paradox of high wealth and high unemployment. How did Saudi Arabia arrive at a situation where it became dependent on the labour of expatriates and why did the government not use the countries’ wealth to create a vibrant high-skill economy? What strategies is the government using to deal with alarming rates of high unemployment, and how successful are their endeavours. Is Saudization the answer to the current labour market situation and, if not, what are the shortcomings of the policy? These are questions addressed in this thesis. With Saudi Arabia having developed relatively recently, the thesis begins by providing an historical overview of the establishment of the Kingdom and at the impact of the 1970s oil boom. It focuses on the labour market, the role of religion and on government attempts to stem rising unemployment through the policy of Saudization. The thesis draws on documentary evidence as well as on interviews with representatives of the key stakeholder groups: policy makers, employers and employees. It is argued that the roots of the problem in the Saudi labour market can be traced back to the process of transformation from an agricultural to an industrial society. Reliance on oil wealth and the establishment of a rentier economy led to a situation where citizens had a low level of involvement in the economy or the political process and labour needs were met through the recruitment of expatriate employees rather than through education and training. III The thesis argues that the policy of Saudization falls short in several key areas. First, Saudization as a policy is targeting the symptom (unemployment) instead of focusing on the problem employability. In many respects, the education system and labour market situations are poorly aligned; strict religious controls over the content of the curriculum and a lack of forward planning means that young Saudis are not being equipped with the hard or soft skills necessary to meet economic demands. Second, the policy is not tuned into the needs of the private sector and has failed to meet the concerns of employers or employees. Third, the policy has failed to respect the varying situations of employers in different sectors of the labour market and should recognise the need to set industry specific targets for Saudization. In sum, the research lends weight to the idea that Saudization is deficient as a policy and that, without targeted logistics and application, provides little more than a short-term solution to unemployment.

In recent decades Britain’s economic landscape has shifted from a Fordist manufacturing economy, to a labour market based on intangible forms of service work. Despite initial optimism regarding this shift, many of the replacement service jobs which workers now rely upon reflect instable, intensive and low-paying work realities. This thesis explores how low-end service work is actually experienced, as seen through the eyes of call centre workers based in Glasgow. Glasgow represents a particularly interesting case in this respect, as service work is arguably ill-suited to the traditional skill sets and worker cultures within this old industrial labour market. Despite this apparent mismatch, the thesis contends that workers possess and perform a range of coping strategies and practices that help limit the negative experience of telephone call centre work. Via interviews with workers, and non-participant observation of the call centre labour process across three different call centre settings, the thesis argues that workers can and do foster ‘lives worth living’ through a seemingly mundane, coercive, and low paying form of work. The opening of the thesis positions the research in the expanding sub-discipline of labour geography. While traditional understandings of labour and capital have tended to ignore labour’s ability to think and act, labour geography has emphasised the potential for workers to negotiate with capital through collective forms of (often union-based) ‘resistance’. In addition to resisting capital, the research argues that workers also (and more commonly) demonstrate agency whilst complying with existing structural constraints. This argument is advanced with recourse to studies from the labour process theory (LPT) tradition, in addition to the work of James C. Scott and Cindi Katz. Three main arguments are advanced throughout the thesis. Firstly, and despite the call centre typecast as that of an authoritarian and deskilled setting, it is argued that call centre capital remains responsive to the social and unpredictable nature of workers. In order to realise production, each centre is shown to draw upon the social division of labour in different ways, as well as relying upon ‘soft’ measures of control over and above forms of coercion. This is necessary in order to attain the consent of a productive call centre workforce. Secondly, and inside the labour process itself, call centre workers are shown to exhibit a range of passive and informal coping mechanisms – i.e. forms of agency – which help to improve the experience of call centre work. Crucially, these forms of coping do little to challenge managerial control in a direct sense: and this, in part, explains their effectiveness as a means of getting by. The final point relates to worker rationales behind call centre employment. Here it is argued that the subjective socio-spatial backgrounds of workers impact motivation behind call centre employment. Furthermore, worker backgrounds are shown to ‘carry over’ inside the workplace, further impacting the experience of call centre work. Ultimately pre-existing non-work subjectivities (in particular class, gender, and nationality) are shown to influence the identities that workers forge through call centre employment. By way of conclusion, the thesis attempts to feed these theoretical findings – with particular reference to findings on worker agency – back into the labour geography project.

This thesis examines media representations and audience reception processes through a detailed study of media reporting and public understandings of asylum and refugee issues. It is based on sixty interviews in which refugees seeking asylum, professionals working with them and members of the general public were invited to comment on their own memories and beliefs using pictures from the TV coverage. The pictures used are included in a detailed thematic content analysis of national and regional broadcast news. Public understandings are systematically compared to the content of media reporting. In particular it explore people’s memories and beliefs of national and regional broadcast news. The content analysis revealed that the national news represents asylum in unsubstantiated and problematic ways whilst the regional news has a more balanced approach to representation of the issue. The thesis explores the diversity of audience reactions and the different ways in which people may accept or reject the media representations. However it also draws attention to the themes which recurred in all of the interviews and argues that there is strong evidence of media effects. The thesis highlights factors in media coverage which are particularly influential. It demonstrates how language, structures, and images may influence audience responses and examines how media representations may structure patterns of misinformation. The audience were poorly informed on asylum and refugee issues. In addition attention is drawn to viewers’ everyday relations and experiences. Some interviewees use specific knowledge to reject news reports. The research provides comprehensive and fruitful insights of cultural differentiation linked to ‘race’/ethnicity, gender, class and geographical location. The thesis concludes by arguing for a media studies schema which connects questions about audience reception with questions about media production and content as well as the construction of broader relations within society enabling researchers to contribute to current debates about power, control and social conditions.

This thesis examines the effects of intragroup social network relations on group performance. Building on prior studies, it views social network topology along structural, relational and cognitive dimensions. Where previous research used a self-reporting questionnaire to gauge these dimensions, this research uses Social Network Analysis (SNA) software to measure e-mail communication logs between group members. The study was conducted in a national travel agency and focused on the social networks of 187 offices, each a subsidiary of the national travel agency. Each office group was tasked similarly and represented a unit of analysis. An analysis of more than 7 million emails was undertaken to generate social network measures for the firm wide network. Subgraphs representing the intraoffice social networks were then generated for each of the 187 travel offices in the greater firm-wide network. NodeXL® software was used to generate group measures representing the dimensions of each office’s social network topology. As in prior studies, Centrality, Structural Holes, and Tie Strength (all social network concepts) were used to measure and compare the dimensions of the intragroup social networks. This study contributes by helping to differentiate the concepts of social capital and social network. This research finds the use of email logs to generate SNA more efficient but as effective as prior survey techniques. The study also extends prior work by dynamically examining the tie formation amongst recently hired employees. The study confirms existing views of a curvilinear relationship between social network relations and firm performance. This study finds social network topology a valuable predictor of group performance.