Some midlevel managers in the China's luxury hotel industry lack leadership strategies for engaging employees to reduce employee turnover. Employee turnover rates in China's hotel industry have reached the 30% mark, affecting hotels' bottom lines. This high employee turnover rate is impacting the hotels' performance, and negatively affecting the industry's profitability. The purpose of this qualitative multiple case study was to explore employee engagement strategies luxury hotel industry midlevel managers apply to reduce turnover. The conceptual framework for this study was the three levels of leadership model created by Scouller. The participants in this study were 5 midlevel department managers from 3 luxury hotels in China, who demonstrated strong employee engagement leadership strategies to reduce turnover. Data were collected using semistructured interviews as the primary source, and companies' related websites and internal documents about training and talent development. After analysis of the data through qualitative content analysis, 4 themes emerged, including corporate culture-related strategies, talent development-related strategies, leadership-related strategies, and mentorship- and coaching-related strategies. The results of this study may contribute to positive social change by improving leadership competencies to strengthen economic output, increase job opportunities, and improve and sustain employment benefiting employees, families, and communities.

Wang Yu. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2002. / Includes bibliographical references (leaves 106-111). / Abstracts in English and Chinese. / Abstract --- p.i / Acknowledgements --- p.iii / Table of Contents --- p.iv / Tables and Notes --- p.v / Chapter 1 --- Introduction --- p.1 / Scope of Study --- p.2 / The Development of Naxi Studies --- p.6 / Theoretical Framework --- p.11 / Methodologies --- p.22 / Structure of Thesis --- p.27 / Chapter 2 --- Background to Tourism Development in Lijiang --- p.30 / Naxi Culture and Dongba Religion --- p.30 / Naxi's Family and House --- p.32 / Economy in Lijiang --- p.35 / Tourism Development in Lijiang --- p.38 / Tourism-related Impacts on Lijiang Old Town --- p.41 / Homestay Guesthouse in Lijiang Old Town --- p.44 / Chapter 3 --- Encounter with Homestay Tourism --- p.47 / Hosts and Guests --- p.47 / Guesthouses and Local Hotels --- p.52 / Hosts and Migrants --- p.55 / Hosts and the Local Government --- p.59 / Conclusion --- p.63 / Chapter 4 --- """World Heritage"" Discourse and Homestay Tourism" --- p.64 / Preparation for the Inscription --- p.64 / UNESCO and World Heritage --- p.66 / Scholars and Heritage Preservation --- p.71 / UNESCO Conference and Problems --- p.74 / Conclusion --- p.78 / Chapter 5 --- """Authenticity"" within Homestay tourism" --- p.80 / Constructing Naxi Ethnicity --- p.80 / Constructing Home --- p.85 / Constructing Heritage --- p.92 / Conclusion --- p.99 / Chapter 6 --- Conclusion --- p.101 / Bibliography --- p.106

published_or_final_version / Business Administration / Master / Master of Business Administration