En los últimos años, en el Perú el sector retail y la variedad de comercios minoristas han experimentado un crecimiento continuo y desarrollo sostenido de sus negocios, logrando maximizar sus inversiones y superando sus expectativas. Este escenario ha propiciado el ingreso de nuevos actores, tanto nacionales como internacionales, a este gran conglomerado de empresas que buscan sobresalir y aumentar sus cuotas de mercado a través de diferentes estrategias. Las empresas del rubro retail definen y evalúan de forma constante diversas estrategias e iniciativas a fin de afianzar sus operaciones en el Perú y mejorar la experiencia y preferencia de sus clientes, involucrando para ello sus pilares estratégicos personas, procesos y tecnología. El presente proyecto de tesis realiza una propuesta de mejora para el seguimiento y control de entrega de proyectos informáticos a operaciones de TI en el rubro retail, uno de los procesos más importantes de la gestión estratégica dentro de las organizaciones. Dicha propuesta se genera a través de la aplicación de diferentes marcos y prácticas, como el marco de trabajo ZACHMAN, la metodología TOGAF, las prácticas de la guía del PMBOK y técnicas de arquitectura de software. Se realiza un análisis de las diferentes perspectivas de las organizaciones, el análisis del proceso a mejorar y la definición de una solución tecnológica que cubra las necesidades de los involucrados en el proyecto. / In recent years, in Peru the retail sector and the variety of retail businesses have experienced continuous growth and sustained development of their businesses, managing to maximize their investments and exceed their expectations. This scenario has led to the entry of new players, both national and international, to this large conglomerate of companies that seek to excel and increase their market shares through different strategies. The retail company constantly defines and evaluates various strategies and initiatives in order to strengthen their operations in Peru and improve the experience and preference of their customers, involving their strategic pillars, people, processes and technology. This thesis project makes a proposal for improvement for the monitoring and control of delivery of IT projects to IT operations in the retail sector, one of the most important processes of technological management within the Organizations. This proposal is generated through the application of different frameworks and practices, such as the ZACHMAN framework, the TOGAF methodology, the practices of the PMBOK guide and Software Architecture techniques. An analysis of the different perspectives of the organizations is carried out, the analysis of the process to improve and the definition of a technological solution that meets the needs of those involved in the project. / Tesis

<p dir="ltr">Historically, CIOs have struggled to realize IT investment values and planning involved. In the IT industry, these issues have become a critical C-level topic (Haffke, 2016). Since the establishment of the position of the State Chief Information Officer (CIO), CIO roles have expanded and evolved tremendously as new modern technologies became a part of organization’s information technology (IT) enterprise infrastructure. Multiple State CIOs struggled with modern IT technologies, but successfully completed projects to meet customer business needs and requirements and furthermore, IT investments involved an arduous effort to prepare, execute, complete, and assess for return on investment (ROI) and value realization (NASCIO, 2021). During the COVID-19 pandemic, implementation of remote collaboration technology allowed the workforce to perform at remote locations to prevent spread of the virus. Academic research on the topic of State CIO’s involvement in IT strategic planning is limited and yields scarce search results compared to other subject areas. State CIOs’ involvement in IT strategic planning was further researched for enabling remote collaboration for the new remote workforce. Scholarly databases and more than 100 various sources of articles were reviewed for search results that addressed the problem and purpose of this research.<b> </b>Grounded theory research, data triangulation, and Computer-Assisted Qualitative Data Analysis software (CAQDAS) were used to analyze the resulting articles. The research deliverables included a document analysis of State CIO involvement in IT strategic planning to enable remote collaboration. There were significant involvements of State CIOs in IT strategic planning to enable remote collaboration during the COVID-19 pandemic across the analyses. This study developed a course of actions (COAs) for State CIOs, and recommendations for future research.</p>