Made available in DSpace on 2011-05-04T12:36:26Z (GMT). No. of bitstreams: 0 Previous issue date: 2009 / Administrar ambientes organizacionais tem sido uma tarefa complexa e requer dos gestores a capacidade de antecipar e reagir às mudanças, não só no ambiente externo, mas também no interno, implementando estratégias necessárias para manter-se estável e em consonância com o mundo globalizado. Assim, diante deste panorama, nos motivou a intenção de buscar potencializar o uso da informação arquivística, através de um tratamento adequado, aos dados recebidos e produzidos cotidianamente no exercício das atividades e conferir novos usos ao acervo adquirido e armazenado ao longo dos 28 (vinte e oito anos) de existência do INCQS Instituto, descolando-se, do foco de armazenamento e acesso, adotado até então, para o pressuposto de gestão estratégica e uso útil . Para tanto, explora conceitos de Administração, Gestão da Informação e Conhecimento, Inovação, Ecologia da Informação, Gestão Documental dentre outros, com vistas a subsidiar a implantação de um projeto piloto específico para o arquivo deste Instituto. / Managing organizational environments has been a complex task and required from the managers the ability of anticipating and reacting to change, not only in external environments, but also internally, making necessary strategies to maintain stability and consonance within a globalized world. Thus, such view has motivated on us the intention to potentiate the use of archival information, through an adequate treatment of the data produced in the exercise of our activities on daily basis and apply new utilities to the material collected and stored over the 28 (twenty-eight) years of existence of the INCQS, detaching ourselves from the objective of storing and assessing, moving into the strategic management and useful “utility”. Therefore, we explore the concepts of Administration, Information Management, Information Ecology, Knowledge Management, Innovation, Integrated Archival Science, and Documental Management amongst others, in view of subsiding the implementation of a pilot project specified to the Institute archives.

The thesis defines the basic concepts of data, information and knowledge for which monitors the mutual ties. It uses them to define the dynamic process of knowledge that will further clarify the use of cognitive aspects of work with knowledge of the individual, group or organization. It follows the knowledge management processes that attach to the creation and knowledge transfer opportunities. An important part of this work is to assess the role of knowledge in information systems. In particular, it deals with the role tacit knowledge in decision support systems. For each types of systems observes their ability to work with knowledge and information, the suitability of the type of solved problems and their flexibility. Finally, considering the possibilities of further developments in relation to solving complex dynamic problems.