published_or_final_version / Social Work and Social Administration / Master / Master of Social Sciences

The examination of the performance of Thailand's computer industry, and its contribution to the country's economic growth, are the two major objectives of my research. I study whether the computer industry in Thailand has acquired a comparative advantage. Then, I examine how investment in information technology (IT) has contributed to the growth of total factor productivity for the economy as a whole. The methodology I adopt for measuring the performance the computer industry is based on a number of indices including unit labor cost, revealed comparative advantage, net export index and labor productivity. Estimating the contribution of information technology to the growth of total factor productivity requires two estimation steps. First, I estimate the production function for Thailand where aggregate output depends on human capital, physical capital and labor. Total factor productivity then emerges as the residual of this production function regression. In the second stage, I estimate the effect of investment in IT on total factor productivity, after contributing for its other important determinants. The results suggest that the computer industry in Thailand has indeed acquired a comparative advantage recently. Moreover, an increase investment in information technology significantly influences the growth of total factor productivity in the economy. / Graduation date: 2000

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Thesis (MPhil (Information Science))--University of Stellenbosch, 2010. / ENGLISH ABSTRACT: National Statistical offices (NSOs) are the sources of wide ranges of socio-economic, demographic and agricultural data and information that are used to monitor and evaluate development programs and formulate policies. The data generated by NSOs is used as basis for making decisions and also used to assess the extent and causes of poverty. Various stakeholders such as researchers, the World Bank, the International Monetary Fund, the UN, and various NGOs prepare and release research materials and annual reports using data and information obtained from NSOs and line ministries. For example, Deneulin and Shahani state that one of the intentions of the annual Human Development Report (HDR) prepared by the UNDP is “to assess the quality of life of a population and be an advocacy tool for its improvement with a political purpose of raising awareness and generating debate on public issues and concerns which would otherwise not be on the political agenda”1. Based on the different approaches to poverty, different sets of data and information are produced and used for poverty measurement. Mostly, poverty is measured using data obtained from nationally representative household surveys which focus on income and expenditure, ownership, access to and use of some basic services. Another approach uses data on mental satisfaction; still others assume poverty to be multi-dimensional and argue that income alone is not enough. They view poverty as deprivation of basic capabilities due to high rates of mortality, illiteracy, malnourishment, unemployment, ill health, lack of education and social exclusion, etc2. The quality of data and information (such as integrity, methodological soundness, accuracy and reliability, serviceability and accessibility) generated by data-producingagencies therefore needs to be preserved and improved in order to obtain meaningful results from the measurement of poverty in any of the approaches and to satisfy the growing data quality demands of stakeholders. Loshin states that “strategic decisions based on untrustworthy information are likely to result in poor decisions”3. This study focuses on the role played by national statistical offices in poverty reduction in general. It examines the various activities, players, interactions, and ICTs used at the various stages of the statistical process in the Ethiopian Central Statistical Agency (CSA) to generate poverty-related data and information and how the quality of this data can be preserved and improved. The purpose of this research is therefore to identify poverty related data quality problems with respect to the IMF’s DQAF and assess where in the statistical process specific types of ICTs can improve data quality. For this reason interpretive case study method with the researcher as participant observer was adopted to study how poverty related data and information is produced. It was found out that some of the data quality problems can be addressed using appropriate ICTs with the availability of reliable power infrastructures. / AFRIKAANSE OPSOMMING: Nasionale Statistiekkantore (NSOs) is die bron van ‘n wye reeks sosio-ekonomiese, demografiese en landboukundige data en inligting wat gebruik word om ontwikkelingsprogramme te monitor en te evalueer. Die data wat deur NSOs geskep word, word aangewend as grondslag vir besluitneming. Die data word ook gebruik om die omvang en oorsake van armoede te bepaal. Verskeie betrokkenes soos navorsers, die Wêreldbank (WB), Internasionale Monetêre Fonds (IMF) en die VN en NSOs skep en versprei verskillende navorsingsuitsette en jaarverslae wat gebruik maak van die data en inligting wat verkry word van NSOs en ministeries. So konstateer Deneulin en Shahani dat een van die doelstellings van die Verslag op Menslike Ontwikkeling (HDR), soos opgestel deur die VNDP, is om “die lewensgehalte van ‘n bevolking te skat en om as werktuig en voorspraak vir die verbetering daarvan op te tree, met die politiese doelwit om bewustheid te verhoog en debatvoering oor openbare sake en kwessies, wat andersins nie op die agenda sou verskyn nie, aan te voor”.4. Na gelang van die verskillende benaderings tot armoede word verskillende stelle data en inligting geproduseer en gebruik vir die meting van armoede. Armoede word gewoonlik gemeet deur data te gebruik wat bekom word van landswye opnames van huishoudings en ingestel is op inkomste en besteding, besitreg, toegang tot en die gebruik van ‘n paar basiese dienste. ‘n Ander benadering gebruik data oor geestelike bevrediging; ander weer aanvaar dat armoede multidimensioneel is en voer aan dat inkomste alleen nie genoeg is nie. Hulle beskou armoede as die ontbering van basiese vermoëns weens ‘n hoë sterftesyfer, ongeletterdheid, ondervoeding, siekte, gebrekkige onderwys, sosiale uitsluiting en dies meer5. Die gehalte van data en inligting (soos integriteit, metodologiese deeglikheid, akkuraatheid en betroubaarheid, bruikbaarheid en toeganklikheid) wat deur agentskappe opgelewer word moet dus bewaar en verbeter word ten einde ‘n beduidende resultaat te bekom uit die meting van armoede deur enige van die benaderings en ook om belanghebbendes se groeiende aandrang op datagehalte te bevredig. Loshin beweer dat “strategiese besluite gebaseer op onbetroubare inligting waarskynlik swak besluitneming tot gevolg sal hê”.6. Hierdie ondersoek konsentreer op die rol wat gespeel word deur nasionale statistiekkantore in die algemene bekamping van armoede. Dit ondersoek die verskillende aktiwiteite, rolspelers, interaksies en ICTs wat op verskeie stadiums van die statistiese proses deur die Etiopiese Sentrale Statistiekagentskap (CSA) gebruik word om data en inligting oor armoede te skep en hoe die betroubaarheid van data behou en verbeter kan word. Die doel van hierdie navorsing is dus om kwaliteitsprobleme wat verband hou met armoededata ten opsigte van die IMF se DQAF te identifiseer en om te besluit waar in die statistiese proses bepaalde soort ICT’s die gehalte van data kan identifiseer. Om hierdie rede is die interpretiewe gevallestudiemetode aanvaar om te bepaal hoe armoede-verwante data en inligting geskep word. Die slotsom was dat sommige van die probleme in datagehalte aangespreek kan word deur die gebruik van gepaste ICT’s met die beskikbaarheid van betroubare mag-infrakstrukture.

Rapidly changing technology constantly modifies the way in which tasks are conceived and executed. Furthermore, leading organisations also encourage the use of new technology to support and establish innovative ways of doing business. For example, technology has helped to drive the globalization and tighter integration of world markets. This has facilitated, and even necessitated, business organisations to compete for work across national borders. For geographically dispersed organisations, collaboration has become critical. But this has presented time and space work complexities. Communication and collaboration technologies, for example, are needed to support such emerging co-operative business practices. The short development cycle of technology, communication and collaborative technologies included, leaves little time for testing and less for understanding the impact of new technology. To compound the problem, no established formulae exist for matching technology with work: over-investment is a waste of resources, while under-investment could lead to work failure. This research proposes a framework to assist organisations in selecting the appropriate level of technology with the work required. In this study, the methodology developed by the Evaluation Working Group, the DARPA Intelligent Collaboration and Visualization program is extended, and a matrix framework is constructed which compares the success of generic work tasks against a range of technology resources. The framework is tested using a low resource configuration, with selected work task types generally found in software development. (The Joint Application Development (JAD) methodology for software development is used as the contextual basis of the experiment.) All activities are evaluated according to selected measure components of success. A collection of research methods known as ethnography is used to examine and test the framework. Methods employed include questionnaires, interviews, interaction analysis and ethnomethodology. The results indicate that even at a low resource level, given selected criteria, collaborative technology successfully supports certain collaborative work activities. Findings also indicate that softer people issues require much more attention in order for technology to support natural collaborative work. Finally, user defined parameter testing has indicated that the framework functions as expected and designed.

Information and communication technologies (ICTs) have been widely researched as a mechanism for improving the socio-economic status of disadvantaged, rural communities. In order to do this numerous technology-based initiatives have been introduced into disadvantaged, rural communities to assist them in various aspects of their lives. Unfortunately, even when the proposed benefit of a particular technology is clearly evident to its initiators, the adoption by the target users is often uncertain. This has also been the case with e-commerce in agriculture. Despite the numerous benefits of e-commerce for agricultural producers, the uptake has been low. Trust is a critical pre-condition for the adoption of e-marketplaces. E-marketplaces expose consumers to the risk of non-delivery or misrepresentation of goods ordered and the misuse of personal information by external parties. Additionally, the time investment needed to make a shift to e-marketplaces and the opinions of important reference groups affects the user’s willingness to trust and depend on an e-marketplace. This study was undertaken to assess the extent to which rural users with limited ICT experience would trust and, consequently, adopt an e-marketplace to support agricultural trade. A pragmatic philosophy was adopted in this study, indicating that the researcher’s view of reality is founded on the practical implications and outcomes that are observed. This study used a Canonical Action Research strategy to design, develop and deploy a voice based e-marketplace to assist the trading activities of a Western Cape based aloe community. The community was allowed to utilise thee-marketplace over a period of eight weeks. Thereafter, interviews were held with the participants to investigate their perceptions of the technology. As a result, a model proposing the factors that must be in place for trust to be achieved in a voice based e-marketplace was proposed. The study found that the trustworthiness of a technology results from the technology’s technical capability to satisfy the needs of its users reliably. Usability and security were found to be important determinants of the trustworthiness of a technology. Furthermore, the requirements elicitation process was found to be central to achieving trust as it defines the necessary criteria for developing secure, usable, functional, and reliable technologies that meet the needs of their users.

D.Ing. (Engineering Management) / Promotion of ICT usage in developing countries, even under rigorous government initia- tives and policies, is a discouraging undertaking and a very di cult one. One of the many challenges government of developing countries is facing in the promotion of ICT adoption is how to incorporate a subsidy rate discount into a price model as expressed in the following sentiments: Until now, USAASA has used very little of the money in the USAF. It must justify its spending plans each year before it is given access to any of Information on how price a ects the number of users was generated by asking users on how much the spent on internet usage. The sensitivity of users was determined by asking users how many hours they spent on the internet. Analysis of the information gathered showed that there was a substantial amount of money in USAASA and ZICTA co ers which was not utilized. Furthermore users expressed desire to have their prices subsidized. In rural areas internet prices were more expensive, on comparative terms, than those in the urban areas. Analysis of data or results concerning the price and the number of users showed that there was a positive relationship between the number of users and the price of the internet service. The relationship showed that a low price attracted a lot of users, while a high price attracted few users or none at all. The mathematical analysis of the pricing model proved that at a certain subsidy discount rate and price sensitivity, the model was able to reach equilibrium while maximizing the ISP's revenue. In conclusion the price of internet services for the information \have nots" depend on the price sensitivity and the level of subsidy given by the government. the funds". \Universal access of ICT services with particular reference to rural areas is an issue that has been on the agenda of most countries in the whole world today. You are aware that while some countries are currently e ectively extending services to rural areas using various means, others have found this challenging and have ended up with unutilized funds in the banks". Subsidies, though seen as the means of promoting social and economic agendas in developing countries, can create the tragedies associated with public resources usage or something-for-nothing resources. Given a subsidy discount rate or a low price, consumers usually anticipate a net bene t derived from free resources due to subsidy. Anticipation of net a bene t from such resources may generate a damaging rush from consumers to exploit the resource, which may result in the tragedy of the commons. On the contrary, when no subsidy is given, consumers face no di erential between the perceived utility and the price of the resource creating a no social and pecuniary bene t to users, as such very few consumers or users will utilize the resource. The contribution this research develops is as follows: To show the extent of ICT usage patterns in developing countries.To determine why ICT usage in developing countries is low even under rigorous government initiatives and policies. To determine how price a ects the number of users using the internet resource. To incorporate a subsidy discount rate in a price model for unserved or rural areas of developing countries. To proposes a subsidy driven pricing framework that helps both the internet service providers and users to maximize their utilities and prevent the tragedies associated with resource use i.e. the tragedy of the commons and the tragedy of the anti- commons. To apply a non-cooperative game theoretic model to investigate the con ict between ISPs and consumers or consumers in a heterogeneous communities i.e. the infor- mation \haves" and \have-nots". We de ne utility-based decision rules for both providers and users under varying prices and subsidy requirements. We provide a decision model under a non-cooperative, incomplete-information game environment. To investigates the properties of the NE (under di erent optimization rules) and to study whether there exists an optimal solution to the game. The basic hypothesis that this research addresses is: A pricing model, with correct subsidy discount rate allows for better resource usage (preventing the tragedy of the commons and anti-commons) and makes the attainment of the objective of \ICT access for all" more likely. The methodology used for collecting statistical data was a combination of qualitative and quantitative research methods. The purpose of research was to collect data that would later be used to propose a pricing framework for heterogeneous communities. The strategy was to use three important variables in the subsidy driven pricing model to validate the hypothesis i.e. subsidy discount rate, the relationship between price and the number of users and the sensitivity (elasticity of demand) of users towards price. Incorporation of subsidy discount rate into the pricing model was driven by the fact that institutional frameworks such as universal service and access agency of South Africa (USAASA) and the Zambia information and communications tech- nology authority (ZICTA) were sitting with unutilized universal service and access fund (USAF). Additionally, users of internet services in underserviced areas of the two countries advocated for subsidized prices towards internet provision.

Information and Communication Technology (ICT) is a catalyst for economic development and has been seen to provide new business opportunities and a source of competitive advantage. The acute ICT skills gap in South Africa is widely acknowledged. Such a shortage has cost the South African economy dearly, resulting in the government adopting a multi-pronged approach to the problem. The various interventions have yielded limited success leaving room for other players to contribute to the solution. The Cisco Academy programme, executed through the establishment of Cisco Academies in educational institutions, is a professional education programme focused on the provision of computer networking skills and other basic information technology technical skills. Its comprehensive approach has seen it playing a complementary role to those of the government and other stakeholders. This study focused on the factors that affect Cisco Academy performance. The primary objective was to improve the academic performance of the Cisco Academies in South Africa. More specifically the study assessed the effect of instructor quality, use of technology tools, multi-culture needs, motivation, supporting infrastructure and accessibility on academy performance. The sample consisted of 166 respondents from five Cisco Academies in South Africa. Techniques such as multiple regression analysis, two sample t-tests and analysis of variance were employed on the empirical data. It was established that instructor quality and use of technology tools were the significant determinants of academy performance. It was also established that the Cisco Academy programme is making a significant contribution towards addressing the ICT skills shortage. A number of recommendations are made for the government, Cisco Academies and Cisco systems itself. Recommendations for future research are also provided.

Thesis (MBA (Business Management))--University of Stellenbosch, 2009. / ENGLISH ABSTRACT: This study aims to investigate the enabling role of Information and Communication Technology (ICT) as a tool to develop the South African economy, taking into account the change in the economy from a primary to a secondary economy and tertiary economy. It also analyses the impact of apartheid on the social and economic conditions in South Africa (SA). The legacy of apartheid is still evident if we look at the underdevelopment of basic infrastructure in the rural areas. The report studies ICT development within seven provinces and reveals that major gaps exist in the development of the rural versus the urban areas. SA has come a long way fifteen years into democracy, having developed in various areas. However, structural challenges, race, gender and economic inequalities are problems that cannot be resolved in the short term but need long term planning to see desired results. The high poverty rate, inadequately skilled workforce and high unemployment rate in SA makes it difficult to convince local communities that there is a need for ICT. Introducing the internet in rural areas for example is also a major challenge due to the poor infrastructural development and the low penetration of fixed line telecommunication services. The generation of ICT infrastructure and access to this technology is a priority for the development of the South African economy. For SA to achieve their development goals, ICT infrastructure needs to be distributed equally. This is one of the goals of the South African government, more specifically of the Universal Service and Access Agency of South Africa (USAASA). In order for the South African government to create a competitive ICT sector, changes to the regulations and framework strategies in the telecommunications sector was necessary. The Telecommunication Act of 1996 was extensively criticized because the Telkom monopoly was viewed as a major restraint to competition for ICT development. In 2001, the Telecommunication Act of 1996 was modified to address the inequity in the ICT sector and to make telecommunications more affordable. Furthermore, SA signed the World Trade Organization Telecommunication Agreement to liberalise trade by opening up the world market to competition. There exists a lack of clear national strategy in SA that includes the input of all the stakeholders such as Small, Medium and Micro-sized Enterprises (SMME), government departments, private sector etc. The Information Technology (IT) strategy should have timelines with clear guidelines on where the IT industry is going. There is also a need for the identification of focus areas where high growth and development are required. South Africa has the capacity to develop into an ICT leader, but for this to happen the culture must change from being dependent on innovations of developing countries to becoming independent. ICT will not necessarily alleviate poverty, but it is merely an accelerator to develop people by changing information into valuable knowledge to empower communities. Poverty does not only refer to the lack of basic needs like water, shelter and food, but it is also prevalent when people are: • Unable to access property and credit to do business. • Vulnerable and powerless in situations like crime, economic downturns and recessions. • Socially and economically excluded from society. The ICT Charter was developed to address issues such as employment equity, skills development and socio-economic development, as well as to clarify treatment of multinational enterprises. The charter is the Code of Good Practice for the ICT sector. The automation of work processes, machinery and the use of technology has further led to obsolete positions in the workplace. The change in the structure of the South African economy and the emergence of the digital economy has brought about fundamental economic changes. For SA to keep abreast with global developments it must embrace the transformational stages and exploit the market opportunities of the digital economy. The conditions for creating an environment that is conducive to socio-economic growth include investment in ICTs, policies, human resources and a clear IT strategy. These conditions form the pillars on which the framework of this research report is built. / AFRIKAANSE OPSOMMING: Hierdie studie ondersoek die bemagtigingsrol van inligting- en kommunikasietegnologie (IKT) in die ontwikkeling van die Suid-Afrikaanse ekonomie. Die oorgang in die Suid-Afrikaanse ekonomie van ‘n primêre ekonomie na ‘n sekondêre en tersiêre ekonomie word in ag geneem, en die impak van apartheid op die sosio-ekonomiese omstandighede word geanaliseer. Die nalatenskap van apartheid is nog steeds sigbaar as ons kyk hoe onderontwikkel die basiese infrastruktuur in landelike gebiede is. Hierdie studie ontleed die ontwikkeling van IKT in sewe provinsies, en dit is duidelik dat daar groot verskille bestaan ten opsigte van IKT-ontwikkeling in landelike gebiede vergeleke met dié in stedelike gebiede. Die Suid-Afrikaanse demokrasie het in die afgelope vyftien jaar baie ontwikkel in verskeie areas. Die resultate van die planne wat geïmplementeer word ten opsigte van strukturele probleme, rasseverdeling en ekonomiese ongelykhede sal egter eers oor die langtermyn sigbaar wees. Die hoë armoedesyfer en die oorwegend onvoldoende geskoolde bevolking, tesame met die hoë persentasie werkloosheid in veral landelike gebiede, maak dit moeilik om hierdie gemeenskappe te oortuig dat daar ‘n behoefte aan IKT bestaan. Dis ook moeilik om tegnologie soos die internet in dié gebiede te vestig weens die agterstand in die ontwikkeling van die nodige infrastruktuur en die klein aantal telefoonlyne wat beskikbaar is. Die ontwikkeling van IKT en toegang daartoe is ’n voorvereiste vir die groei van die Suid-Afrikaanse ekonomie. Een van die vereistes om dit te bereik is die eweredige verspreiding van IKT-infrastruktuur. Die Suid-Afrikaanse regering, en meer spesifiek USAASA (Universal Service and Access Agency of South Africa), stel dit gevolglik as een van hulle doelwitte. Die Suid-Afrikaanse regering het besef dat veranderinge aan die wetgewing rakende die telekommunikasiesektor nodig was om ’n mededingende IKT-sektor te vestig. Die Telekommunikasiewet van 1996 het wye kritiek ontlok, aangesien die monopolie van Telkom geïdentifiseer is as ’n struikelblok in die ontwikkeling van IKT. Die wet is in 2001 hersien, waartydens die ongelykhede in die IKT-sektor aangespreek is, om sodoende telekommunikasie meer bekostigbaar te maak. Suid-Afrika (SA) het ook die World Trade Organisation Telecommunication-ooreenkoms onderteken, wat blootstelling aan internasionale markte en wêreldwye kompetisie verseker. Daar bestaan tans geen duidelike nasionale IKT-strategie wat insette van al die rolspelers, soos Klein- en Medium-Sakeondernemings, regeringsdepartemente en die private sektor, bevat nie. So ’n strategie sal tydroosters met duidelike riglyne aan die IKT-bedryf moet verskaf. Die identifisering van fokusareas waar vinnige groei en ontwikkeling noodsaaklik is, is ’n prioriteit. Suid-Afrika het die vermoë om ’n leier op die gebied van IKT te word, maar die kultuur van afhankliheid van die ontwikkelende lande moet omgeswaai word na ’n kultuur van onafhanklikheid. IKT sal nie noodwendig armoede in SA direk verlig nie, maar dit sal sorg vir die sneller ontwikkeling van mense wanneer inligting getransformeer word na kennis waardeur gemeenskappe bemagtig kan word. Die definisie van armoede is nie beperk tot die gebrek aan basiese lewensmiddele soos water, voedsel en huisvesting nie, maar kom ook voor wanneer mense: • Nie toegang het tot eiendom en krediet om handel te dryf nie. • Weerloos is teen geweld, ekonomiese insinkings en resessies. • Sosiaal en ekonomies afgesny is van die breër samelewing. Die IKT Handves is ontwikkel om ongelykheid op die gebied van indiensneming, vaardigheidsontwikkeling en sosio-ekonomiese ontwikkeling aan te spreek, en om riglyne vir multinasionale projekte te verskaf. Hierdie ooreenkoms vorm ook die gedragskode van die IKT-bedryf. Outomatisering in die werkplek het gelei tot die afskaffing van talle poste. Strukturele veranderinge sowel as die ontwikkeling van die digitale ekonomie het die Suid-Afrikaanse ekonomie fundamenteel verander. SA moet hierdie transformasietydperk omarm en in pas met die wêreld bly, en in die proses leer om geleenthede in die digitale ekonomie ten volle te benut. Hierdie ondersoek kyk na die voorvereistes om ’n omgewing te skep waarin sosio-ekonomiese groei kan plaasvind, insluitend beleggings in IKT, menslike hulpbronne, beleidsraamwerke en ’n duidelike IKT-strategie. Die genoemde vorm die fondament waarop die raamwerk van hierdie navorsingstudie rus.