In a highly dynamic and complex environment, brand marketing is arduous but crucial to any enterprise which seeks to succeed in the global market place. How does a brand overcome numerous challenges to become rooted in the minds of the target audiences, and how is strong brand equity built? A new marketing concept, Integrated Marketing Communications (IMC), emerged in the 1990s to answer this question. The theory highlights ¡§integration¡¨ by harmonizing various marketing messages to create ¡§synergy¡¨ for a brand and is based on an outside-in database to build relationships with target audiences to advance brand value. This study applies IMC to brand marketing, using BenQ as a case study. In a comprehensive probe into BenQ¡¦s brand marketing, most of IMC¡¦s important concepts are incorporated in the analytical framework of this research. The first element is that IMC depends on cross-functional design with support from the top and senior managers. The second element, outside-in databases are at the center of IMC and act as an engine for the sequential various marketing communication activities. A company should establish its integrated database and statistically analyze the database regularly to determine market trends. Following on an understanding of target audiences, obtained from the database, multiple marketing communication tools (the third element) should support brand marketing in a coherent and synergistic way. Messages and activities must follow principles of consistency, integration, clarity, systematization, economics, and concentration. The fourth element shows that IMC¡¦s target audiences are not confined just to customers, prospects or end customers but include all selected target audience groups. Differences among these target audiences must be considered. The fifth element emphasizes that a successful brand is nothing more than a special relationship underpinned by two-way communications. These five elements of IMC must be considered interactively, without focusing on an individual factor in isolation. A successful integrated marketing communications program is a circular system. Results in this study indicate that BenQ reflects IMC concepts on brand marketing. BenQ¡¦s Marcom team is a cross-functional design with support from the top and senior managers to undertake brand marketing. With clear outside-in thought, BenQ integrates various marketing communication tools to solicit actively target audiences¡¦ data for inclusion in a database, and to mold a brand image consistent with the brand mission. Efforts made to understand comprehensive target audiences through distinct channels lead to mutual relationships between BenQ and target audiences. Some disadvantages as follows arise when IMC is applied to brand marketing. Many data concerning target audiences are dispersed in various databases of BenQ without an integrated linkage. BenQ does not regularly analyze or utilize a database for brand marketing, but sometimes relies on purchasing data from external sources. In addition, marketing communication tools are not typically derived from a database and the data in the database are not very detailed. Also, the tracking of post-purchase results and responses could be reinforced. The evaluation of performances can be more tightly connected to BenQ¡¦s core mission in brand marketing. Removing these gaps between what BenQ has done, and the ideal IMC framework, will yield great brand equity.

Summary in English and Afrikaans / CSR has become a priority for many key businesses, particularly in light of codes of practice such as the 2009, The King Report on Corporate Governance for South Africa 2009 (often referred to as King III Report). Effective CSR is dependent on efficient communication between and with stakeholders and businesses, yet the quality of these communications is seldom evaluated. While the literature emphasises the importance of stakeholder engagement, little attention is given to the communication processes used during stakeholder engagement. This study asserts that Integrated Communication (IC) offers a multi-pronged approach for engaging with an organisations’ diverse stakeholders and, when incorporated holistically, aligns CSR throughout an organisation. This study uses a framework drawn from IC theory as a means of analysing the efficiency of stakeholder engagement within Anglo American South Africa (AASA), a company explicitly dedicated to CSR. A single embedded case study research design is employed, including a review of main CSR documents used by AASA, interviews with key communications staff, as well as a focus group on site with key staff members. The research revealed that although AASA is in many ways doing a laudable job in terms of stakeholder engagement, there are key points at which their efforts break down. This is due, in most part; firstly to a lack of integrated awareness throughout the broader business of what constitutes its stated CSR agenda; and secondly to a lack of executive power within the communications department of the business. It is suggested that by following the proposed IC framework, and investing key communications personnel with executive power rather than merely supportive responsibility, the effectiveness of AASA’s stakeholder engagement would be improved. This would improve the likelihood of an effective strategic CSR’s success, and be of value to the organisation. / Korporatiewe Maatskaplike Verantwoordelikheid (KMV) het 'n prioriteit geword vir baie belangrike besighede, veral in die lig van gedragskodes soos die 2009 derde King verslag oor korporatiewe bestuur. Effektiewe KMV is afhanklik van doeltreffende kommunikasie tussen en met belanghebbendes en besighede, maar die gehalte van hierdie kommunikasie is selde geëvalueer. Terwyl die literatuur beklemtoon die belangrikheid van die betrokkenheid van belanghebbendes, is min aandag gegee aan die kommunikasie- prosesse wat gebruik word tydens die betrokkenheid van belanghebbendes. Hierdie studie voer aan dat Geïntegreerde Kommunikasie (GK) 'n multi-ledige benadering bied vir die aangaan met organisasies se diverse belanghebbendes en, wanneer holisties opgeneem, lyn 'n organisasie deurgaans in met KMV. Hierdie studie maak gebruik van 'n raamwerk wat uit GK teorie as 'n middel van die ontleding van die doeltreffendheid wat met belanghebbendes binne Anglo American Suid-Afrika (AASA) uitvloei, 'n maatskappy uitdruklik gewy aan KMV. 'n Enkele navorste gevallestudie is gebruik, insluitend 'n oorsig van die belangrikste KMV dokumente, onderhoude met sleutel kommunikasie personeel sowel as 'n fokusgroep met belangrike personeel op die terrein. Die navorsing toon dat alhoewel AASA is in baie maniere om 'n lofwaardige werk in terme van die betrokkenheid van belanghebbendes handhaaf, is daar belangrike punte waarop hul pogings kort kom. Dit is te danke oorsaaklik; eerstens 'n gebrek aan geïntegreerde bewustheid regdeur die breër organisasie wat sy verklaarde KMV agenda uitmaak, en tweedens 'n gebrek van die uitvoerende gesag in die kommunikasie-afdeling van die besigheid. Daar word voorgestel dat die voorgestelde GK raamwerk kruis organisatoriese bewustheid van AASA se KMV agenda sou bevorder, en die organisasie dwing om belangrike kommunikasie personeel te belê met uitvoerende gesag eerder as bloot ondersteunende verantwoordelikheid. Dit sal op sy beurt die doeltreffendheid van AASA se betrokkenheid verseker. Die waarskynlikheid van strategiese KMV se sukses te verbeter, en van waarde wees vir die organisasie as geheel. / Communication Science / M.A. (Communication)

Titel: När magin blir synlig - En studie i hur och om svenska företag inom turist- och upplevelseindustrin kommunicerar enhetligt med hjälp av berättelser, värden och visioner Författare: Liivi Lepisk & Elias Rosell Handledare: Josef Pallas Syfte: Syftet med uppsatsen var att synliggöra hur och om svenska företag inom turist- och upplevelseindustrin kommunicerar enhetligt med hjälp av berättelser, värden och visioner, både internt riktat till medarbetare som externt riktat mot framtida besökare. Frågeställningarna som ska besvaras är: Arbetar svenska turist- och upplevelseföretag med enhetlig kommunikation genom berättelser, värden och visioner? I så fall hur? Avspeglas de värden och berättelser som kommuniceras internt även externt? Metod/Material: Insamlandet av material skedde med hjälp av sju kvalitativa intervjuer. Intervjuerna hölls semistrukturerade med sju respondenter som aktivt arbetar med kommunikation på respektive företag. Resultat: Undersökningens resultat och analys visar att organisationerna använder sig av olika fastställda och spontana strategier för att kommunicera. Uppsatsens fokus utgick ifrån berättande, värden och visioner och det som framkom var att detta framförallt används inom företagen för att öka sammanhållningen i gruppen och för att skapa ett starkare band mellan ledning och medarbetare internt. Resultatet visade också att branschen i sin helhet har svårigheter att visa upp en enhetlig kommunikation mot gäster, mycket beroende på den dynamiska tidsålder vi befinner oss i.

Made available in DSpace on 2016-08-03T12:30:41Z (GMT). No. of bitstreams: 1 Maria Rosana.pdf: 1085452 bytes, checksum: a86b9b66c658cd9db76064bb740fa1fd (MD5) Previous issue date: 2008-04-08 / This study focuses the action to events sponsorship as a communication tool incorporated into the marketing communication compound. The main objective is to analyze and present how the enterprises use and articulate the marketing integrated communication tools at the sponsorship actions in order to create a synergic effect of communication. The methodology is constituted by bibliographic and documental research and the cases studies involving the companies Ambev, Petrobras and Bradesco with the sponsorship to their respective events: Skol Beats; Pan-american Games 2007 and the Saltimbanco s show from Cirque du Soleil, verifying how the theoretical aspects were appropriated in each case. The conclusions point to, mainly, that the enterprises have searching to employ the maximum communication potential from events, not only when they foster, but also as a sponsors condition, and that the sponsorship must be part of an integrated plan, in which the strategic communications marketing actions, through the several tools which they re constituted, are able to and must be conjugated in order to reach synergy and add value to the sponsor s communication actions.(AU) / Este trabalho enfoca a ação de patrocínio a eventos como ferramenta comunicacional, incorporada ao composto da comunicação de marketing. O principal objetivo é analisar e apresentar como as empresas usam e articulam as ferramentas da comunicação integrada de marketing às ações de patrocínio para se criar um efeito sinérgico de comunicação. A metodologia constitui-se em pesquisa bibliográfica e documental e o estudo de casos envolvendo as empresas Ambev, Petrobras e Bradesco com o patrocínio aos respectivos eventos: Skol Beats; Jogos Pan-americanos 2007 e o Espetáculo Saltimbanco do Cirque du Soleil, verificando como os aspectos teóricos foram apropriados em cada caso. As conclusões apontam, principalmente, que as empresas vêm buscando utilizar o potencial máximo de comunicação dos eventos não só ao promoverem, mas também na condição de patrocinadoras, e que o patrocínio deve ser parte de um plano integrado, no qual as ações estratégicas de comunicação de marketing, através das várias ferramentas que as constituem, podem e devem ser conjugadas para alcançar sinergia e valorizar as ações comunicacionais dos patrocinadores.(AU)

Thesis(M.A. (Communication Studies)) -- University of Limpopo, 2020 / This study explored the impact of organisational culture on integrated communication (IC) at the Government Communication and Information System (GCIS) in Polokwane, South Africa. Martin and Niemann-Struweg (2015), argued that top management in organisations poorly understood IC. This study investigates if the same applies to the GCIS in Polokwane. The study adopted a qualitative approach and made use of individual interviews and content analysis in order to collect data, which was then analysed by means of thematic analysis. The study used both the General Systems Theory (Bertalanffy, 1968) and the Organising Theory (Weick, 1989) as its theoretical framework. The findings suggested that organisational culture at the GCIS was shaped by both employee behaviour and organisational activities. The study found that information sharing was poorly implemented by the GCIS, which meant that, information contained in organisational documents differed from the perceptions shared by the employees. Measures to improve both the sharing of information and the perception of this information have been provided in the recommendations / National Research Foundation (NRF)

Cette thèse s’intéresse à l’émergence des théorisations accompagnant le développement du monde de la communication en entreprise et dans les organisations. Communication est entendu ici comme un domaine professionnel de métiers et d’activités économiques, avec parfois un mode d’organisation de services en entreprise, parfois un secteur économique d’agences. En faisant ce travail de retour « généalogique », cette thèse s’intéresse dès lors aussi aux formations et aux recherches, progressivement installées dans un contexte universitaire : l’émergence de la « communication organisationnelle. Cette analyse généalogique est ici menée de manière comparative dans deux pays-nations : le Brésil et la France. Revenir sur ces moments où se développent les Relations Publiques, le Journalisme d’Entreprise, la Communication d’Entreprise, la ou les « Communication (s) Organisationnelle(s), amène à s’intéresser aux Etats-Unis, lieu d’émergence de pratiques et d’organisations professionnelles ainsi que de théorisations qui ont fait date, ont été exportées, ont fait modèle.Il s’agit aussi de décrire l’émergence et le développement de la « communication organisationnelle » au Brésil (souvent dans le cadre de la « communication sociale » et de l’étude des Relations Publiques, avec l’apparition de l’appellation « communication organisationnelle » en 1985) et en France (un peu plus de vingt ans après la création en 1975 d’une nouvelle discipline « Sciences de l’information et de la communication »). L’analyse de l’institutionnalisation d’un champ académique de recherches montre, c’est un élément essentiel, que les cadres nationaux des disciplines universitaires conduisent à des théorisations différentes. Les traditions théoriques, non seulement divergent en termes d’appui sur des interdisciplinarités différentes mais aussi en termes de construction de rapports sociaux entre les universitaires eux-mêmes et les mondes qu’ils observent, auxquels souvent ils contribuent. Certains, par la formation à la recherche et la consultance sont plus proches des approches a mélioratives souvent qualifiées de « fonctionnalistes », d’autres sont dans une distance critique et doivent trouver les modes d’accès et de suivi des évolutions tant des organisations que de leurs communications. Une approche particulière, la « Communication intégrée », développée universitairement au Brésil et encore défendue aux USA et en France par des agences et des professionnels nous permet de montrer dans le dernier chapitre de cette thèse comment les effets différenciés de l’institutionnalisation, dans les deux pays, pour la « communication organisationnelle », aboutissent à deux théorisations divergentes portées par des acteurs aux traditions et enjeux sans commune mesure. / This thesis focuses on the emergence of theories accompanying the development of the communication world in companies and organizations. Communication is here understood as a professional field of trades and economic activities, sometimes with a mode of service organization in business and sometimes an economic sector of agencies. By doing this "genealogical" feedback work, this thesis has also looked into training and research in an academic context: i.e. the emergence of "organizational communication". Genealogical analysis has been done comparing two countries: Brazil and France. Studying periods when Public Relations, Corporate Journalism, Corporate Communication, or "Organizational Communication (s)" were created has led us to look at the place where practices, professional organizations as well as theorizing have emerged, have been exported, have modeled, i.e. the United States.This thesis also describes the emergence and development of "organizational communication" in Brazil (often in the context of "social communication" and the study of public relations -the designation "organizational communication" appeared in 1985) and in France (more than twenty years after the creation of the research field "Information and Communication Sciences" in 1975). Analyzing the institutionalization of an academic field of research shows that university leaders have brought about different theorizations –and it is essential. Theoretical traditions not only diverge in support of interdisciplinary nature, but also in terms of building social relations among the academics, the worlds they observe and to which they often contribute. Some of them, through research and consultancy, are often closer to the "functionalist" approach than to advocacy; others maintain a critical distance and need to find ways to access and monitor changes in both organizations and their communication. The Brazilian "Integrated Communication” approach", still academically defended in the USA and France both by agencies and professionals, has enabled us to show, in the last chapter, how the differentiated effects of institutionalization for "organizational communication" in both countries has led to two divergent stakes and theorizations supported by classic researchers. / Esta tese enfoca o surgimento das teorias que acompanham o desenvolvimento do mundo da comunicação nas empresas e dentro das organizações. A comunicação é compreendida aqui como um campo profissional de negócios e de atividades econômicas, às vezes como um modo de organização de serviços de empresas, às vezes como um setor econômico de agências. Ao fazer este trabalho de retorno “genealógico”, esta tese também se preocupa desde já com as formações e as pesquisas, instaladas progressivamente dentro do contexto acadêmico : o surgimento da “comunicação organizacional”. Esta análise genealógica é realizada aqui de forma comparativa em dois países-nação: Brasil e França. Voltar a momentos onde se desenvolvem as Relações Públicas, ao Jornalismo Corporativo, Comunicação de Empresa, ou a (s) “Comunicação (ões) Organizacional (is)” desenvolvem, leva a se interessar aos Estados Unidos, local de emergência das práticas e das organizações profissionais, bem como da teorização que foram feitas, foram exportadas e servem como modelo. Se trate também de descrever o surgimento e o desenvolvimento da "comunicação organizacional" no Brasil (muitas vezes no contexto da "comunicação social" e do estudo das relações públicas, com o surgimento da denominação da "comunicação organizacional"em 1985) e na França (um pouco mais tarde vinte anos após a criação em 1975 de uma nova disciplina "Ciências da Informação e da Comunicação "). A análise da institucionalização de um campo acadêmico de pesquisa mostra ser um elemento essencial, que os quadros nacionais das disciplinas universitárias conduzem a diferentes teorizações. As tradições teóricas não são apenas divergentes em termos de apoio a interdisciplinaridades diferente, mas também em termos de construção de relações sociais entre os próprios acadêmicos e os mundos que os observam, ao qual contribuem frequentemente. Alguns, através da formação à pesquisa e a consultoria estão mais perto de abordagens melhorativas freqüentemente denominadas “funcionalistas”, outras se colocam em uma distância crítica e devem encontrar formas de acessos para seguir as evoluções tanto nas organizações quanto de suas comunicações. Uma abordagem especial, “Comunicação Integrada”, desenvolvida universitariamente no Brasil e ainda defendida nos EUA e na França por agências e pour profissionais nos permite de mostrar no último capítulo desta tese como os efeitos diferenciados da institucionalização, dentro dos dois países, para a “comunicação organizacional”, levaram a duas teorias divergentes realizadas por atores pelas tradições e desafios sem nenhuma medida comum. / Esta tesis se centra en la aparición de teorías que acompañan el desarrollo del mundo de la comunicación en empresas y organizaciones. La comunicación se entiende aquí como un campo profesional de oficios y actividades económicas, a veces con un modo de organización de servicios en empresas, a veces un sector económico de agencias. Al hacer este trabajo de retorno "genealógico", esta tesis también está interesada en la formación y la investigación, instalada gradualmente en un contexto académico universitario: el surgimiento de la "comunicación organizacional". Este análisis genealógico se realiza aquí de manera comparativa en dos estados-nación: Brasil y Francia. Retornar a estos momentos en que se desarrollan las Relaciones Públicas, el Periodismo Corporativo, la Comunicación Empresarial la o las "Comunicación (es) Organizacional (es)", lleva a interesarse a los Estados Unidos, lugar de emergencias prácticas y de organizaciones profesionales así como de las teorizaciones que se han hecho, se han exportado, han sido modelo. También se trata de describir el surgimiento y desarrollo de la "comunicación organizacional" en Brasil (a menudo en el contexto de la "comunicación social" y el estudio de las relaciones públicas, con la aparición del nombre " comunicación organizacional " en 1985) y en Francia (poco más de veinte años después de la creación en 1975 de una nueva disciplina" Ciencias de la Información y la Comunicación "). El análisis de la institucionalización de un campo académico de investigación muestra, es un elemento esencial, que los marcos nacionales de las disciplinas académicas llevan a diferentes teorías.Las tradiciones teóricas no sólo divergen en términos de apoyo a las diferentes interdisciplinaridades sino también en términos de construcción de relaciones sociales entre los propios académicos y los mundos que observan, a los que a menudo contribuyen. Algunos, a través de la formación en investigación y consultoría, están más cerca de los enfoques de mejora a menudo denominados "funcionalistas", otros están en una distancia crítica y deben encontrar formas de acceder y supervisar los cambios en ambas organizaciones y sus comunicaciones. Un enfoque especial, "Comunicación Integrada", desarrollada en Brasil y aún defendido en Estados Unidos y Francia por agencias y profesionales, nos permite mostrar en el último capítulo de esta tesis cómo los efectos diferenciados de la institucionalización en ambos países, para la "comunicación organizacional", llevan a dos teorías divergentes llevadas a cabo por actores con tradiciones y apuestas inigualables.

<p><strong>Purpose/Aim:</strong> To create a communication strategy for PADI Nordic with the intention of getting Swedish divers, who have been certified abroad, to Swedish dive centers.</p><p><strong>Material/Method: </strong>The study is based on a number of personal interviews conducted with a) divers who are active in Sweden, b) divers who are not active in Sweden and c) representatives from PADI and PADI affiliated dive centers.</p><p><strong>Main results: </strong>The main reason that people who have been certified abroad do not dive in Sweden is that they regard it as being too complicated, too cold, too expensive and with nothing interesting to see. These might partly be misconceptions that can be corrected through a communication strategic effort. The best way to change this perception is by two different forms of communication. One will go from PADI Nordic straight to the divers through an email. This will have the purpose of getting their attention, making diving sound interesting and raise their awareness in preparation for the other part of the process. The other part is communication from PADI affiliated dive centres directed towards the divers. This will be in the form of more traditional marketing, and will have the purpose of making diving in Sweden sound easy, uncomplicated and price worthy. Hopefully this will bring people in to the dive centres, and in the ideal case they will in time also bring their friends along – by becoming the first link in a two step flow of communication.</p><p> </p>

Purpose/Aim: To create a communication strategy for PADI Nordic with the intention of getting Swedish divers, who have been certified abroad, to Swedish dive centers. Material/Method: The study is based on a number of personal interviews conducted with a) divers who are active in Sweden, b) divers who are not active in Sweden and c) representatives from PADI and PADI affiliated dive centers. Main results: The main reason that people who have been certified abroad do not dive in Sweden is that they regard it as being too complicated, too cold, too expensive and with nothing interesting to see. These might partly be misconceptions that can be corrected through a communication strategic effort. The best way to change this perception is by two different forms of communication. One will go from PADI Nordic straight to the divers through an email. This will have the purpose of getting their attention, making diving sound interesting and raise their awareness in preparation for the other part of the process. The other part is communication from PADI affiliated dive centres directed towards the divers. This will be in the form of more traditional marketing, and will have the purpose of making diving in Sweden sound easy, uncomplicated and price worthy. Hopefully this will bring people in to the dive centres, and in the ideal case they will in time also bring their friends along – by becoming the first link in a two step flow of communication.

Submitted by Monalisa Ribeiro da Silva (monalisa.ribeiro7@gmail.com) on 2018-10-18T19:43:30Z No. of bitstreams: 1 MONALISA RIBEIRO DISSERTAÇÃO.pdf: 2371461 bytes, checksum: da8fb5b44217b7afb399a4951c07748f (MD5) / Approved for entry into archive by Lucilene Cordeiro da Silva Messias null (lubiblio@bauru.unesp.br) on 2018-10-19T13:11:00Z (GMT) No. of bitstreams: 1 silva_mr_me_bauru.pdf: 2371461 bytes, checksum: da8fb5b44217b7afb399a4951c07748f (MD5) / Made available in DSpace on 2018-10-19T13:11:00Z (GMT). No. of bitstreams: 1 silva_mr_me_bauru.pdf: 2371461 bytes, checksum: da8fb5b44217b7afb399a4951c07748f (MD5) Previous issue date: 2018-08-30 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / Diante das novas dinâmicas de interação e das estruturas de uma sociedade em midiatização, os contextos organizacionais passam a se reconfigurar, trazendo para as organizações novos desafios como a multiplicação dos meios de comunicação, o acirramento das heterogeneidades dos sujeitos e a formação de um mercado simbólico que se estabelece a partir de uma rede de significações, produzida pelos sujeitos com base em seus valores e experiências próprias, assim como pela interação desses sujeitos em rede. Logo, um dos principais desafio das organizações passa a ser a gestão dos seus relacionamentos com os sujeitos. Isso porque, na emergência de um mercado de significações, a totalidade das ações das organizações, suas narrativas, seus produtos e posicionamentos serão percebidos pelos sujeitos e servirão de base para a formação de suas opiniões e conceitos sobre as marcas, imagem e reputação. Nessa perspectiva, comunicação integrada, a partir de um olhar complexo, tem intuito de validar as relações dialógicas-recursivas dos processos organizacionais, fazendo com que os cotidianos das organizações também estejam em consonância com as transformações das sociedades, na medida em que as ações das organizações serão reflexos de valores compartilhados pelos sujeitos. Diante do exposto, este estudo tem como objetivo identificar as principais implicações sobre as práticas da comunicação organizacional integrada nas organizações contemporâneas, sob a ótica de profissionais diretamente ativos nesse contexto de comunicação. Para tal foi realizado um estudo conceitual e aplicado, com fins exploratórios, descritivos e interpretativos, tendo como técnica de coleta de dados a aplicação de uma entrevista semiestruturada junto a profissionais atuantes em agências de comunicação da cidade de Bauru/SP. Adicionalmente, foi aplicada a Análise de Conteúdo para análise e interpretação dos resultados. Pode-se concluir que os principais desafios no desenvolvimento da comunicação integrada correspondem à resistência dos gestores em investirem em estratégias diversificadas de comunicação; a contratação dos serviços das agências não compreenderem às quatro áreas da comunicação e uma perspectiva funcionalista e ambígua do conceito de comunicação integrada, por parte das agências. / Given the new dynamics of interaction and the structures of society in mediatization, the organizational contexts undergo a reconfiguration, bringing to organizations new challenges such as the multiplication of the means of communication, the intensification of the heterogeneities of the subjects and the formation of a symbolic market that establishes itself from a network of meanings, produced by the subjects based on their own values and experiences, as well as by the interaction of these subjects in a network. Therefore, organizations are being strained to adapt their strategies to the new challenges of managing their products/services and also to build relationships with people. This happens because, in the emergence of a market of meanings, all the totality of the organizations' actions, their narratives, their products and their positions will be perceived by subjects and will serve as the basis for forming their opinions and concepts about brands, as well as their image and reputation. In this perspective, integrated communication, based on a complex view, aims to validate the dialogic-recursive relations of organizational processes, so that the organizations daily life are also in line with the transformations of societies, insofar as the organizations acts will be reflections of values shared by the subjects. In light of the above, this study aims to identify the main implications of integrated organizational communication practices in contemporary organizations, from the perspective of directly active professionals in this context of communication, considering the mediatized contexts and their new challenges to the practice of integrated organizational communication. For this purpose, a conceptual study was carried out and applied, for exploratory, descriptive and interpretative purposes, using as data collection technique a semi-structured interview with professionals working in communication agencies in the city of Bauru/SP. In addition, Content Analysis was applied to analyze and interpret the results. It can be concluded the main challenges in the development of integrated communication correspond to the managers' resistance in investing in diversified communication strategies the contracting of agency services do not include the four areas of communication; and a functionalist and ambiguous perspective of the integrated communication concept by the agencies. / 00.889.834/0001-08 / 00.889.834/0001-08

The theme of my Master‘s Thesis called “Communicational Strategy of the company Racio” is the analysis of marketing communication in the company Racio. First part deals with the theoretical solution of process of marketing communication. In the second part I try to assess strengths, weaknesses, opportunities and threats of the company by the help of used analyses. In the last part of Master Thesis I try to propose new communication strategy that will be able to avoid some of weaknesses and threats for the company.