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Harsh realities exist in the South African Police Service (SAPS) that require concepts such as burnout and work engagement to be studied in the context of work-related well-being. Although these difficulties relate to police officials experiencing work-related trauma, more stressors seem to manifest on an organisational level, which in turn affects the psychological well-being of police officials. This study seeks to focus on the burnout and engagement of members of the Local Criminal and Record Centre (LCRC) in the SAPS. The members of the LCRC are exposed to severe occupational stressors relating to their job content, which necessitates research in occupational stress relating to the health of SAPS members. For the purposes of this study, the model of occupational stress, commitment and ill health of Cartwright and Cooper (2002) will be utilised to explain strain and organisational commitment. Work-related well-being, on the other hand, can best be explained by referring to the model of well-being developed by Schaufeli and Bakker (200 1 ). Since job demands play a central role in burnout, it is necessary to implement preventive organisationally-based strategies to address high job demands. Upon reviewing stress research, it became clear that a serious lack of intervention research exists. Little information is available about the work-related well-being of SAPS members, whilst no documented research could be found regarding the effects of an intervention programme on the work-related well-being of LCRC members. The study aimed at utilising three levels of intervention (primary, secondary and tertiary) on organisational and individual level. An integrated classification scheme of both the positive and negative aspects of work-related well-being on the organisational and individual level was developed and presented to members from the LCRC over a one-year period. The research method for each of the three articles of this study consisted of a brief literature review and an empirical study. An availability non-randomised sample was selected because the entire in-tact group of the LCRC of the SAPS (N=111) in the North West Province was included in the study. A survey design was used to achieve the research objectives of both Articles 1 and 2, whilst a longitudinal survey design was utilised in Article 3, where the same instruments were administered at two different times (over a one-year period) to the same group of participants. The measuring instruments used in this study are the Maslach Burnout Inventory-General Survey (MBI-GS), Utrecht Work Engagement Scale (UWES), Job Demands-Resources Scale (JDRS), Health subscales, Organisational Commitment subscales, the ASSET questionnaire and a biographical questionnaire. Structural equation modelling was implemented to test a structural model of work-related wellbeing. A good fit was found for the model in which perceived job demands contributed to burnout which, in turn, impacted on ill health. Work wellness was determined by the relationship between two opposite constructs, namely burnout and engagement. The work-related well-being of members of the LCRC was affected by an environment of high job demands and inadequate resources. In Article 2, multiple regression analyses showed that occupational stress explained 19% of the variance in psychological ill health and 17% of the variance in physical ill health. A two-step multiple regression analysis conducted with the variables in their continuous form revealed that control was a statistically significant predictor of both physical and psychological ill health, while job overload statistically significantly predicted psychological ill health. Occupational stress also explained 17% of the variance in individual commitment and 16% of the variance in organisational commitment. It was concluded that individual commitment moderated the effects of stressful work relations on ill health. LCRC members portrayed a high risk to fall ill due to exhaustion; they were less enthusiastic about their job and tended to derive a lower sense of significance from their work. In addition, members showed a major risk for developing low affective commitment due to low work engagement. Exhaustion influenced the way members view their job demands, organisational and social support, as well as growth opportunities available to them. A lack of advancement opportunities and job insecurity contributed to feelings of exhaustion and cynicism. Another objective of this study was to evaluate interventions used to promote work-related wellbeing of LCRC members. Although no significant differences were found between the pre- and post-measurements, some positive aspects did flow from the interventions. For instance an active effort by management to address resource needs. Recommendations for future research were made. / Thesis (Ph.D. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

The continuous alignment of human resource strategies, activities. processes and competencies within an ever-changing business environment poses certain challenges for the human resource profession in a global petrochemical industry. Modem business managers have realised the necessity of work wellness initiatives and that a relationship exists between employee wellness and business results, but very few companies measure whether such initiatives actually had any impact on work performance. Defining performance indicators and competence models for human resource practitioners has developed into a dynamic activity. Adaptation to continuously changing business needs has the potential to create a sense of incompetence, exhaustion, decreased motivation and dysfunctional work attitudes, collective1y defined as burnout. This highlights the need to identify and research psychological constructs that hold predictable value for the ability of human resource practitioners to prevent and overcome burnout by generating sufficient emotional energy to adapt to changing business needs, acquiring strategic human resource competencies to increase their feelings of professional efficacy and increasing their contribution towards organisational performance. The objective of this study was to determine perceived importance and actual performance of human resource practitioners in a global petrochemical company in terms of human resource roles, and to determine the influence of work wellness (burnout, engagement and workaholism) on the perceived value adding contribution of human resource practitioners in a global petrochemical company. The research method for each of the three articles of this study consisted of a brief literature review and an empirical study. Stratified samples were taken of human resource personnel (N = 128) and their internal line customers (N = 67). The measuring instruments used in this study included the Ulrich Human Resource Role Assessment Survey (HRRAS), Maslach Burnout Inventory-General Survey (MBI-GS), Utrecht Work Engagement Scale (UWES) and the Workaholism Scale. Article I compared perceptions of human resource practitioners and their internal customers regarding expected and actual contributions of human resource practitioners towards business performance in a global petrochemical company. It was found that human resource practitioners and their line customers are in agreement concerning the importance of the human resource roles that enable business performance, indicating that human resource practitioners have a good understanding of their job requirements. Both human resource practitioners and their line customers perceived the performance of human resource practitioners as average, which is lower than the expected level of performance as indicated by importance scales. In Article 2, a correlation study revealed that burnout (Exhaustion, Professional Efficacy and Cynicism) statistically significantly predicted the perceived level of performance of human resource practitioners in the organisation. It was found that Cynicism was a statistically significant predictor of the perceived level of performance of human resource practitioners in the organisation in terms of all the human resource roles (Strategic Partnering, Administrative Support, Employee Support and Change Management). Vigour and Dedication statistically significantly predicted perceived performance on the Administrative Support role. In Article 3, a three-factor model of workaholism (consisting of Compulsiveness, Involvement and Overwork) was found which showed positive relationship with burnout factors. Statistical analysis indicated that workaholism factors of the Workaholism Scale practically significantly correlate. Multiple regression analysis showed that burnout and workaholism factors can explain perceptions of human resource practitioner performance. Recommendations were made for future research. / Thesis (Ph.D. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

While many employees are engaged in their jobs, others suffer from poor working conditions and impaired well-being. Research suggests that job demands may impair employee work attitudes and health while both job resources and personal resources can have positive effect. Therefore, the aim of this study was to examine the relative importance of job demands, job resources, and a personal resource (self-efficacy) for employees’ health and motivation at work. Questionnaire data were collected from white-collar employees of a Swedish construction company (n = 156). Results of hierarchical multiple regression analyses showed the relative importance of job demands, job resources and personal resources. The job demands were negatively related to health and motivation at work, while the job resources and the personal resource were linked to better health and motivation. The findings generally supported the hypotheses. The specific types of demands and resources were significant varied across outcomes and, unexpectedly, workload was positively correlated with job performance. The findings contribute to a growing literature which indicates that lower job demands and access to both job resources and personal resources may improve employees' health and motivation at work.

Thesis (Ph.D. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

While many employees are engaged in their jobs, others suffer from poor working conditions and impaired well-being. Research suggests that job demands may impair employee work attitudes and health while both job resources and personal resources can have positive effect. Therefore, the aim of this study was to examine the relative importance of job demands, job resources, and a personal resource (self-efficacy) for employees’ health and motivation at work. Questionnaire data were collected from white-collar employees of a Swedish construction company (n = 156). Results of hierarchical multiple regression analyses showed the relative importance of job demands, job resources and personal resources. The job demands were negatively related to health and motivation at work, while the job resources and the personal resource were linked to better health and motivation. The findings generally supported the hypotheses. The specific types of demands and resources were significant varied across outcomes and, unexpectedly, workload was positively correlated with job performance. The findings contribute to a growing literature which indicates that lower job demands and access to both job resources and personal resources may improve employees' health and motivation at work.

Continuous changes along with the increased pressure to perform may result in feelings of distrust, strain in interpersonal relations, psychological strain, fatigue and tension, all affecting the well-being of employees. Tracking and addressing the effectiveness of employees in the work context in areas that could impact on the standard of their services is important. Burnout and work engagement are specific focus areas in this regard. To measure burnout and work engagement, it is important to use reliable and valid instruments. However, there is a lack of empirical research systematically investigating burnout and work engagement in South Africa, as well as serious limitations, including poorly designed studies, a lack of sophisticated statistical analyses and poorly controlled studies. Furthermore, South Africa is a multicultural society and therefore, when burnout and work engagement measures are applied to different cultural groups, issues of equivalence become important. The objectives of this study were to standardise the MBI-GS and UWES for employees in an insurance company and to determine equivalence for each instrument, to determine the occupational stressors experienced and demographic differences in terms of the experience of occupational stressors and to test a causal model of work wellness consisting of burnout, work engagement, job demands, job resources, health, optimism and intention to leave. The research method for each of the three articles consists of a brief literature review and an empirical study. A cross-sectional survey design was used. An availability sample (N = 613) fiom employees in an insurance company was taken. The Maslach Burnout Inventory - General Survey (MBI-GS), Utrecht Work Engagement Scale (UWES), Life Orientation Test - Revised (LOT-R), An Organisational Stress Screening Tool (ASSET), Job Characteristics Scale (JCS) and a biographical questionnaire were administered. The statistical analysis was carried out with the help of the SAS program and AMOS. The statistical methods utilised in the three articles consisted of descriptive statistics, Cronbach alpha coefficients, inter-item correlations, Pearson product-moment correlation coefficients and structural equation modelling methods. One-way analysis of variance (ANOVA) was also utilised to determine differences between the subgroups of the sample. Structural equation modelling confirmed a three-factor model of burnout, consisting of exhaustion, cynicism and professional efficacy. The three-factor model of work engagement represented the data quite well after certain items had been replaced due to semantic differences. The MBI-GS and UWES both showed acceptable internal consistencies. Construct equivalence for different language groups were confumed for the MBI-GS and UWES. The continuous exposure to things like change, competitiveness and rivalry may result in feelings of stress. Stress may have a negative impact on the health and well-being of individuals. Physical and psychological ill health was found to be the major outcome of stress for employees. Commitment moderated the effect of occupational stress on ill health. Specific occupational stressors indicated in an insurance company had to do with performance management, job characteristics, redundancy of skills and remuneration. Biographical factors (i.e. department, level, years' experience) had an impact on the experience of occupational stressors. A one-factor, four-factor and three-factor wellness model was tested. The three-factor model, comprising exhaustion and cynicism loading on burnout and a combined work engagement (vigour and dedication) dimension, provided the best fit with the data. The causal model of work wellness provides support for the COBE model, assuming job demands and job resources. A lack of job resources increases the levels of burnout of employees, as well as the intention to leave the organisation. The availability of job resources increases the levels of work engagement. Employees who experience excessive workloads are likely to develop high levels of burnout which, in turn, may lead to health problems. Recommendations for future research were made. / Thesis (Ph.D. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2004.

It is important for organisations to develop their employees. However, organisations will not be able to keep a competitive advantage by merely focussing on the development of their employees’ weaknesses. Employees should also be provided with sufficient job resources and opportunities to develop and/or use their strengths, as this could lead to positive work-home interaction (WHI), and work engagement. The general objective of this research study was to test a structural model of job resources, an organisational strength-based approach (SBA), individual strength-oriented behaviour (SOB), and work engagement, and to investigate if positive WHI mediates between job resources, organisational SBA, individual SOB, and work engagement among South African employees. This study was conducted in order to gain more knowledge and a better understanding of the outcomes of following a SBA, both from an organisational and the employees’ standpoint within the South African context. A cross-sectional research approach was used. An availability sample (N = 699) of employees from various occupational groups in South Africa was used. Structural equation modelling was used to test the structural model and to determine the indirect effect of positive WHI. The results confirmed that there exists a significant relationship between the job resources that are provided by the organisation and the employees experiencing increased work engagement levels. Furthermore, the results indicated that there is a significant relationship between following an organisational SBA and more employee work engagement. The results showed that there is also a significant relationship between the employees’ applying individual SOB and work engagement. The results confirmed that there is a significant relationship between the job resources that are provided by the organisation and positive WHI. However, the results showed that there was not a significant relationship between following an organisational SBA and positive WHI. Furthermore, the results indicated that there exists a significant relationship between the employees’ applying individual SOB and positive WHI. The results indicated that positive WHI was only a mediator in the relationship between information and work engagement, with an indirect effect of 0,11 (p < 0,00; 95% CI [0,07, 0,14]), and in the relationship between colleague relationships and work engagement, with an indirect effect of 0,04 (p < 0,01; 95% CI [0,01, 0,07]). The results also confirmed that positive WHI was a mediator in the relationship between individual SOB and work engagement, with an indirect effect of 0,05 (p < 0,00; 95% CI [0,02, 0,08]). The knowledge gained from following a SBA will assist individuals in becoming aware of their talents, and of developing them into strengths. This study will also assist organisations in gaining a better understanding of an organisational SBA, and this variable’s relationship with positive WHI and work engagement. This study adds value to the field of positive psychology; more specifically, to the limited research on following a SBA, and possible outcomes within the South African context. Recommendations were made to be applied in practice, as well as for future research. / Thesis (MCom (Industrial Psychology))--North-West University, Potchefstroom Campus, 2013

It is important for organisations to develop their employees. However, organisations will not be able to keep a competitive advantage by merely focussing on the development of their employees’ weaknesses. Employees should also be provided with sufficient job resources and opportunities to develop and/or use their strengths, as this could lead to positive work-home interaction (WHI), and work engagement. The general objective of this research study was to test a structural model of job resources, an organisational strength-based approach (SBA), individual strength-oriented behaviour (SOB), and work engagement, and to investigate if positive WHI mediates between job resources, organisational SBA, individual SOB, and work engagement among South African employees. This study was conducted in order to gain more knowledge and a better understanding of the outcomes of following a SBA, both from an organisational and the employees’ standpoint within the South African context. A cross-sectional research approach was used. An availability sample (N = 699) of employees from various occupational groups in South Africa was used. Structural equation modelling was used to test the structural model and to determine the indirect effect of positive WHI. The results confirmed that there exists a significant relationship between the job resources that are provided by the organisation and the employees experiencing increased work engagement levels. Furthermore, the results indicated that there is a significant relationship between following an organisational SBA and more employee work engagement. The results showed that there is also a significant relationship between the employees’ applying individual SOB and work engagement. The results confirmed that there is a significant relationship between the job resources that are provided by the organisation and positive WHI. However, the results showed that there was not a significant relationship between following an organisational SBA and positive WHI. Furthermore, the results indicated that there exists a significant relationship between the employees’ applying individual SOB and positive WHI. The results indicated that positive WHI was only a mediator in the relationship between information and work engagement, with an indirect effect of 0,11 (p < 0,00; 95% CI [0,07, 0,14]), and in the relationship between colleague relationships and work engagement, with an indirect effect of 0,04 (p < 0,01; 95% CI [0,01, 0,07]). The results also confirmed that positive WHI was a mediator in the relationship between individual SOB and work engagement, with an indirect effect of 0,05 (p < 0,00; 95% CI [0,02, 0,08]). The knowledge gained from following a SBA will assist individuals in becoming aware of their talents, and of developing them into strengths. This study will also assist organisations in gaining a better understanding of an organisational SBA, and this variable’s relationship with positive WHI and work engagement. This study adds value to the field of positive psychology; more specifically, to the limited research on following a SBA, and possible outcomes within the South African context. Recommendations were made to be applied in practice, as well as for future research. / Thesis (MCom (Industrial Psychology))--North-West University, Potchefstroom Campus, 2013