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Improving marketing performance through customer satisfaction : China /Ho, Kit-fun, Polly. January 1995 (has links)
Thesis (M.B.A.)--University of Hong Kong, 1995. / Includes bibliographical references (leaves 74-78).
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Attribute-level interactivity, satisfaction, and loyalty in the online environment /Zhao, Miao. January 2003 (has links)
Thesis (Ph. D.)--University of Rhode Island, 2003. / Typescript. Includes bibliographical references (leaves 140-147).
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An application of the means-end theory Measurement of Delivery and consumption of an educational service /Anitsal, M. Meral, January 2007 (has links) (PDF)
Thesis (Ph. D.)--University of Tennessee, 2007. / Title from title page screen (viewed on Oct. 24, 2007). Thesis advisor: Ernest R. Cadotte. Vita. Includes bibliographical references.
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Customer focused product development by conjoint analysis and QFD /Gustafsson, Anders, January 1996 (has links)
Thesis (doctoral)--Linköping University, 1996. / Includes abstract. Includes bibliographical references.
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Improving marketing performance through customer satisfaction : Hongkong Bank /Chiu, Mun-chi, Ruby. January 1998 (has links)
Thesis (M.B.A.)--University of Hong Kong, 1998. / Includes bibliographical references (leaf 104-105).
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