Skatteverket är en av Sveriges viktigaste statliga myndigheter då myndigheten på något sätt berör alla individer i samhället. Studiens syfte är att skapa en djupare förståelse för varför det finns en diskrepans i svaren från Skatteverkets medarbetarundersökning 2013, gällande upplevelsen av arbetstillfredsställelse, i relation till synen på Skatteverket som en attraktiv arbetsplats samt till synen på att rekommendera arbetsplatsen till andra personer. Studien tar utgångspunkt i begreppet arbetstillfredsställelse, som betraktas som attityder människan känner gentemot sitt arbete, och tillämpar ett kvalitativt angreppssätt. Genom 12 semistrukturerade intervjuer med handläggare på ett skattekontor i Västsverige, görs en ansats till att förklara diskrepansen utifrån en analys av medarbetarnas uppfattningar. Det empiriska materialet har analyserats genom fenomenologisk dataanalys och studiens slutsatser visar att det finns en viss grad av missnöje bland handläggarna gällande faktorer såsom löneutveckling, bristande karriärvägar samt upplevelsen av andra människors uppfattning om handläggarens arbete och arbetsplats. / The Swedish Tax Agency is one of the most important governmental agencies as it affects all individuals of the society in some way. This studies purpose is to create a deeper understanding of why there is a discrepancy in the answers from the Tax Agency employee survey in 2013, regarding the experience of job satisfaction in relation to the perception of the Swedish Tax Agency as an attractive workplace and to the view of recommending the workplace to other people. The study uses a qualitative approach and is based on the concept of job satisfaction, which is regarded as the attitudes people feel towards their work. By means of 12 semi-structured interviews with caseworkers at a tax office in Western Sweden, an attempt was made ​​to explain the discrepancy through analysis of employee perceptions. The empirical material was analyzed by phenomenological data analysis and the conclusions are that there is a certain degree of dissatisfaction among case workers relating to factors such as wages, lack of career paths and the experience of other people's perception of one's work and workplace.

International lawyers are increasingly interested in studying NGOs ("NGOs") and their influence on state behavior, but few have studied the impact that domestic NGOs can have on transforming and generating international norms. This paper explores the links between Latin American NGOs and their aim of changing international norms into more effective instruments against systematic violations of human rights by states. I will aim to articulate the stages of the processes that NGOs go through to change state behavior. / I decided to write about NGOs and changes to human rights norms because I have dedicated most of my life to trying to eliminate human rights violations in Latin America. To the detractors that insist that such attempts are futile, I would respond that every effort one can contribute to the human rights movement is one step towards the goal of transforming beliefs and principles into real changes to state practices.

A central feature of the World Trade Organization (WTO) is its Dispute Settlement Mechanism (DSM). Access to the DSM is presently limited to member governments; other entities such as NGOs are not eligible to be WTO Members and, consequently, are denied formal participation in the dispute settlement process. However, non-governmental entities have been afforded a limited opportunity to express their views through the submission of amicus briefs in dispute settlement proceedings. There are concerns, in particular on the part of Developing Countries, over the Appellate Body's authority to confer such a role to these entities. This paper aims to analyze the issues surrounding the status of non-governmental entities at the WTO level with respect to the DSM, how its Appellate Body is interpreting the law of the WTO, and how far the criticism of Developing Countries towards the Appellate Body's interpretation of WTO law is justified.

Over the past decade, concerns with the accessibility and quality of health services have led several individuals to bring tort claims against provincial governments. Unlike other types of health sector legal claims, which have been the subject of much commentary, this thesis provides the first treatment of the tort cases against governmental defendants. To date, Canadian courts have not been receptive to these claims, striking nearly all of them on pre-trial motions, on the basis that government defendants did not owe the plaintiffs a duty of care. In order to situate the health sector tort claims within the judiciary’s broader approach to governmental liability, I compiled a dataset of all tort cases against Canadian governmental defendants from the past decade. My dataset indicates that judges have dismissed more health sector tort claims than those arising from nearly all other sectors of government activity, even accounting for other explanatory variables. I also develop a framework to categorize the judicial approaches to the test for establishing a duty of care. Canadian judges now generally conduct a comprehensive analysis of the closeness and directness of the parties’ relationship and the policy implications of tort liability in determining whether a defendant owes a plaintiff a duty of care. However, judges adjudicating health sector claims fail to appreciate the government’s modern role in the health sector and are almost singularly concerned with the policy implications of their decisions. I conclude with two policy recommendations. First, I argue that judges should more frequently permit these claims to proceed beyond the pre-trial dismissal stage to a full trial, in order to evaluate the policy concerns both for and against governmental liability with the benefit of a full evidentiary record. Second, I argue that judges should more frequently permit health sector tort claims to proceed beyond the duty of care stage of the negligence analysis to an assessment of whether the government met the standard of care. While this approach would allow judges to scrutinize the reasonableness of the government’s decisions, improving transparency and potentially motivating an improved decision-making process, it would not necessarily lead to widespread liability.

Over the past decade, concerns with the accessibility and quality of health services have led several individuals to bring tort claims against provincial governments. Unlike other types of health sector legal claims, which have been the subject of much commentary, this thesis provides the first treatment of the tort cases against governmental defendants. To date, Canadian courts have not been receptive to these claims, striking nearly all of them on pre-trial motions, on the basis that government defendants did not owe the plaintiffs a duty of care. In order to situate the health sector tort claims within the judiciary’s broader approach to governmental liability, I compiled a dataset of all tort cases against Canadian governmental defendants from the past decade. My dataset indicates that judges have dismissed more health sector tort claims than those arising from nearly all other sectors of government activity, even accounting for other explanatory variables. I also develop a framework to categorize the judicial approaches to the test for establishing a duty of care. Canadian judges now generally conduct a comprehensive analysis of the closeness and directness of the parties’ relationship and the policy implications of tort liability in determining whether a defendant owes a plaintiff a duty of care. However, judges adjudicating health sector claims fail to appreciate the government’s modern role in the health sector and are almost singularly concerned with the policy implications of their decisions. I conclude with two policy recommendations. First, I argue that judges should more frequently permit these claims to proceed beyond the pre-trial dismissal stage to a full trial, in order to evaluate the policy concerns both for and against governmental liability with the benefit of a full evidentiary record. Second, I argue that judges should more frequently permit health sector tort claims to proceed beyond the duty of care stage of the negligence analysis to an assessment of whether the government met the standard of care. While this approach would allow judges to scrutinize the reasonableness of the government’s decisions, improving transparency and potentially motivating an improved decision-making process, it would not necessarily lead to widespread liability.

More and more, international lawyers are confronted to the phenomenon of increasing number of Nongovernmental Organizations (NGOs) on the international scene, which is seldom studied by them. Traditionally, the participation of NGOs in international negotiations has been examined from the functioning of their relations between them and international organizations. Their increasing participation in international negotiation forums however, raises the question of their influence on the preparation of legal texts adopted by States. This study tries to review those two aspects of their influence by noting the evolutions of their participation, identifying their successes and their failures and trying to explain them. Based on the study of four negotiating processes on scientific and technical instruments, this study has the double purpose of contributing to international law by increasing knowledge about this poorly understood question of the normative influence of international actors, and to give to NGOs some leads for a better action from a legal point a view.

This thesis, by reviewing a human rights project implemented by the Association for Water and Rural Development (AWARD), a South African based non-governmental organization (NGO), seeks to address the ongoing discussion regarding the role of international human rights NGOs in promoting socio-economic rights, adding a local perspective to this debate. It argues that international human rights NGOs working on socio-economic rights issues need to evaluate their approaches to promoting socio-economic rights, including their methodologies and strategies, and to engage more substantively with local NGOs concentrating on these issues. Namely, this thesis reviews a recent article written by Kenneth Roth, the Executive Director of Human Rights Watch (HRW), expressing HRW's views on promoting socio-economic rights. In order to support its main arguments, this thesis, using AWARD's human rights project, introduces a clear conceptual framework for economic and social rights that focuses on the right to water, and considers various methodological approaches for promoting socio-economic rights.

This thesis analyzes the relationship between NGOs and the democratization process in post-Soviet Kyrgyzstan. The conditions shaping both the civil society and political development are analysed in the light of findings obtained through in-depth interviews with NGO leaders in Kyrgyzstan. Despite relative freedom for NGOs, civil society in Kyrgyzstan is still in its infancy. Soviet era conception of roles attributed to state and society still persist especially among the governmental officials and general population. Despite the problems of building a democratic regime in Kyrgyzstan, NGOs have achieved a certain level of development. Through building functioning state institutions together with a lively political society primarily including political parties, the potential of NGOs for democratic development can be more fully utilized.

Organizational development is a central purpose of evaluation. Disasters and other emergency situations carry with them significant implications for evaluation, given that they are often unanticipated and involve multiple relief efforts on the part of INGOs, governments and international organizations. Two particularly common reasons for INGOs to evaluate disaster relief efforts are 1) accountability to donors and 2) desire to enhance the organization s response capacity. This thesis endeavors briefly to review the state of the evaluation field for disaster relief so as to reflect on how it needs to go forward. The conclusion is that evaluation of disaster relief efforts is alive and well. Though evaluation for accountability seems fairly straightforward, determining just how the evaluation influences the organization and beyond is not. Evaluation use has long been a central thread of discussion in evaluation theory, with the richer idea of evaluation influence only recently taking the stage. Evaluation influence takes the notion of evaluation use a few steps further by offering more complex, subtle, and sometimes unintentional ways that an evaluation might positively better a situation. This study contributes to the very few empirical studies of evaluation influence by looking at one organization in depth and concluding that evaluation does influence in useful ways.

Three arguments are normally presented as rationale for the privatisation of state owned enterprises. The first relates to the problem of the financing of higher levels of public expenditure / the second is based on the viewpoint that private ownership is more efficient than public ownership / whilst the third claims that the losses of inefficient public enterprise are responsible for excessive budget deficits and other fiscal problems.<br /> <br /> Although empirical evidence proves that privatisation enhances economic efficiency, it negatively affects the affordability of and access to essential services, which may have serous consequences for poorer households. This happens through increased prices of essential services, such as electricity and telecommunication, as well as through loss of employment opportunities during and after privatisation.<br /> <br /> Many countries, also in Africa, implemented various types of privatisation programmes over the past two decades in order to decrease the relative size of governments and to improve efficient delivery of services. Towards the end the 1990&rsquo / s and after the tragic genocide, Rwanda&rsquo / s Government of National Unity also embarked on an ambitious restructuring programme of its state-owned enterprises.<br /> The main purpose of this study was to assess the likely impact of privatisation on poor households in developing countries. The report presents a general overview of the literature, with a specific focus on Brazil, Argentina and South Africa. It investigates the experiences of these countries and derives lessons that can be learnt. Finally it assesses the possible impact of the privatisation of essential service delivery on poor households in Rwanda.<br /> <br /> The main conclusion of the study is that governments should look beyond efficiency benefits of restructuring and focus on the overall opportunity cost of the privatisation of essential service delivery. The specific method of privatisation may determine the final social impact. The case studies also highlight the need for more research into the challenges facing the privatisation of essential service delivery. It is clear that any restructuring should be preceded by a thorough analysis of the likely impact on the poorer sections of the community.