Thesis (doctoral)--University of St. Gallen, 2008.

I dagens föränderliga värld behöver företagen i en ökad utsträckning ta tillvara på medarbetarnas engagemang och motivation i arbetet. Inom HRM och i företag har länge målstyrning använts för att öka prestationsförmågan hos de anställda och förbättra företagens resultat. Syftet med uppsatsen var att öka förståelsen för målstyrning och dess upplevda innebörd för medarbetarnas arbetsengagemang och arbetsmotivation inom kunskapsföretag. En kvalitativ ansats har valts där åtta semistrukturerade intervjuer har genomförts. Data har analyserats med hjälp av Grundad teori. Resultatet visar att ”målstyrning” har en stor betydelse för det upplevda engagemanget och motivationen hos medarbetarna, vilket är kopplat till den upplevda prestationen och resultatet av deras arbeten. En modell har tagits fram för att beskriva och förklara sambanden kopplade till en effektiv målstyrningsprocess. Ett ökat fokus i framtiden gällande arbetsengagemang och arbetsmotivation betonas vid utveckling av målstyrningsprocessen och där företagen ännu bättre tar tillvara på medarbetarnas potential, energi och förmågor.

As in any organizational development, it is essential that we have the means for measuring progress towards a net-centric environment. Unless we know how to measure progress, we will not be able to take necessary corrective actions required to ensure success. This thesis work portrays the effective use of certain metrics such as Net-centric Service oriented architecture, Net-centric performance management and Net-centric reputation, which enables and enhances the reconfiguration of traditional organizations moving towards the net-centric way of functioning.

Management development is critical for effective job performance and in turn for the success of the organisation. The cost of this development "calls for" an evaluation of the increased performance actually achieved. The aim of this study was to evaluate the effects of a development centre on management "performance" in South Africa. Research on this aspect of the assessment centre technology is lacking. The research was based on the Solomon Four-Group design. A sample of Ill managers at supervisory level was used. The job performance of participating managers was measured prior to attending the centre and three months after attendance. Consistent with the available research findings, the results indicated a statistically significant increase in the critical dimensions measured in the experimental groups. Consequently it was concluded that, in support of the hypothesis posed, the participation in a development centre contributes to an increase in managerial performance. Key terms: development centres; assessment centres; management development; managerial performance; managerial-dimensions; managerial-competencies. / Economics and Management Sciences / M.A. (Industrial Psychology)

Thesis (MTech( Public Management))--Cape Peninsula University of Technology, 2012 / The main objective of the study is to determine whether there is a lacuna in service delivery. Communities experience unacceptably high levels of crime and this study will determine whether the Cape Town Metropolitan Police Department provides adequate levels of service to combat such crime and whether the selfsame Cape Town Metropolitan Police Department contributes to a safe and secure environment.The study focuses on performance management within the public sector as it relates to service delivery. Service delivery in this instance is discussed from the premise of the Batho Pele principles enshrined in the Constitution of the Republic of South Africa and their impact on the selected communities as exemplified through the implementation of Cape Town Metropolitan Police Department’s vision, mission, values and service delivery standards.The study also concentrates on the theoretical and legislative framework of performance management, which make provision for service delivery evaluation. The study discusses performance management in the public sector with particular focus on local government and the Cape Town Metropolitan Police Department.Although performance management is a well documented sub-discipline, it is still a new field in the South African public sector environment. The unique contribution of this study to Public Management and the related performance management initiatives of the Cape Town Metropolitan Police Department will benefit further research on the matter.The research concludes that a sustained improvement in productivity can be achieved by sustained performance management.

Thesis (MTech (Business))--Peninsula Technikon, 2003 / This dissertation sets out to develop a Performance Management System for the Greater Stellenbosch Municipality. It is proposed for use as a unit of analysis. The system provides a framework for determining developmental priorities and identifying the appropriate resources. The system monitors progress and simultaneously serves as an instrument that maintains municipal accountability for the delivery of its core developmental functions. Intemationall)(, an infInite number of research projects in the fIeld of performance management and best practices for organisational performance have been undertaken for local authorities. This includes a range of terms extending from the 1950's, known as benchmarking, to the current context where the balance scorecard has been put ori the performance agenda. The emphasis for increased and accountable performance of local authorities is currently on the foreground, because local authorities are now responsible for executing duties in the form of developmental outputs. This responsibility found its framework in a range of legislative obligations as found ill: • Sections 152 and 153 of the Constitution of the Republic of South Africa, 1996 (Act 108 of 1996), outlining the objects and developmental duties of municipalities; • Section 73 of the Municipal Systems Act, 2000 (Act 32 of 2000) that outlines the general duties of municipalities in relation to service delivery; • Chapters 4 and 6 of the Municipal Systems Act, 2000 (Act 32 of 2000) outlining, respectively, community participation and performance management procedures and systems, and • Schedules 4 and 5 parts B of the Constitution of the Republic of South Africa, 1996 (Act 108 of 1996) and Section 84 of the Municipal Structures Amendments Act (Act 33 of 2000) that outlines the service portfolio of municipalities on which service standards should be developed.

Thesis (MTech (Busines Administration))--Cape Technikon, 1999. / The purpose of this research is to answer the following fundamental question: "Is the performance bonus approach a viable alternative methodology for implementing a Performance Management and Development intervention in South African companies? " The intention is to use the performance bonus as an entry vehicle for the establishment of a fully functional performance management and development system. The introduction of a performance based bonus system is intended to instill the recognition of "the pay for performance" concept as opposed to one of entitlement. What is expected is that a culture of performance will develop encompassing standards of work performance, goal orientation and a level of individual responsibility for recognition and reward. Understanding and acceptance of the performance bonus will create a platform for the introduction of further levels of remuneration, being increases and finally basic salary becoming performance based. Furthermore, this will allow the development of the further necessary levels of a fully functional integrated performance management and development system. This would entail the inclusion of management levels within the system as well as operational levels (departments, divisions and regions) and finally the organisational level thereby linking all aspects of the system to overall strategy.

Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2006. / The performance contract governs the employee-employer relationship and forms the basis of the exchange relationship that exists in organisations today. The exchange relationship has evolved as a result of the turbulent economic environment, and replaced the old psychologicalcontract between employee and employer. The present study looked at the extent to which the performance management process influences employee-employer relations. The. research focused on the impact of performance management on employee behaviour and their subsequent contribution to the success of organisational interventions. The ernplovee-emplover relationship often suffers due to the unsuccessfulor ineffective implementation of performance management systems, negatively affecting the organisational climate for the implementation of organisational interventions

In the last decades, several research studies have been executed on the key factors that influence school effectiveness. Taking state of the art literature into account, six broad areas can been identified: student, home, school and leadership, curricula, teachers and teaching/learning approaches. As part of the area of school and leadership, the overarching topic of performance management has been empirically tested to be an effective strategy for improving student outcomes. The role of organizational performance metrics and monitoring cannot be overstated as a success factor of an organization because they affect strategic, tactical and operational planning in setting objectives, evaluating performance, and determining future courses of action. Consequently, the research project at hand aims to analyze, as a first step, the interrelation between the use of technology and performance monitoring and, as a second step, the impact of these management practices on the organizational effectiveness of schools. For that, an online survey is sent to about 20.000 principals in Germany. Statistical analysis will be conducted.

There is no question that effective talent management implementation requires a well-defined process. Talent management includes all talent management systems that are required to optimise the workforce within an organisation. The talent management system includes: talent planning, acquiring talent, developing talent, managing talent and retaining talent. Acquired talent should be developed to mould into the organisational culture so that they support the organisational objectives. The research objective of this study was to assess talent management implementation at Metrorail. To achieve this objective a comprehensive study was undertaken on Talent Management. The study involved conducting a literature review to understand the process that is necessary for talent management implementation in an organisation. An empirical study was later conducted to investigate whether the processes of talent management have been successfully implemented at Metrorail. The survey was compared to the literature review to establish whether the findings from Metrorail agreed or disagreed with the literature reviewed. As much as the empirical results showed a case of progress towards Employee Empowerment, Employee Engagement and Talent Retention, there were areas of concern with regard to Recruitment, Compensation and Rewards, Performance Management as well as Organisational Culture.