Univerzita Karlova v Praze Filozofická fakulta Ústav informačních studií a knihovnictví Informační věda PhDr. Zuzana Šidlichovská Význam a design evaluačního výzkumu v oblasti managementu informačních služeb řízení informačních aktivit a toků v organizacích ze sektoru soukromých bezpečnostních služeb The importance and the design of evaluation research on information management management of information activities and flows in private security service organization Abstrakt dizertační práce v angličtině Vedoucí práce: Prof. Ing. Josef Basl, CSc. Praha 2015 3 Abstrakt dizertační práce v angličtině In the first part, the dissertation describes the importance and the design of evaluation research on information management at small and medium-sized enterprises in the area of private security services. Secondly, it provides a general mapping of current evaluation practices trends from all over the world as well as from the Czech Republic. Thirdly, the dissertation depicts the main characteristics of evaluation and evaluation research methodology focused on the target group of small and medium-sized enterprises in private security service sector. The main goal of the dissertation project is to map and discuss the current importance of evaluation research on information management. Its main output is to explore an...

Summaries in English, Afrikaans and Zulu / Orientation: Security personnel work in a high risk and consequently high stress environment. This may negatively affect their wellbeing. Owing to the high crime rate in South Africa, one of the continuous stressors security personnel experience might be fearing for their lives. If security personnel fail to use effective coping strategies they will remain stressed, and this may have a negative impact on them, and their organisation or community. Challenges such as work stress in the South African security industry have not been comprehensively researched or documented (Sibanyoni, 2014). Consequently, no South African questionnaire measuring coping with stress or a stress management model for dealing with stress in a security environment, could be found. Research purpose: The general aim of the research was to develop a valid and reliable coping questionnaire and stress management model for high stress security occupations. Research methodology: A questionnaire development process, as suggested by scientific literature, was followed. The process entailed (1) determining coping strategies by means of a literature review, (2) developing the coping questionnaire, (3) administering the questionnaire to the target population, and (4) statistical analysis. The stress management model was developed by combining the results of the confirmatory factor analysis (CFA) and canonical correlation analysis (CCA). The development of the questionnaire was based on a sample of 381 active duty security personnel working in a high stress security environment in South Africa. Main findings: The study resulted in the development of a psychometrically sound 39-item questionnaire. The following 12 empirically validated healthy and unhealthy coping strategies were identified: (1) social support, (2) group cohesion, (3) physical exercise, (4) relaxation, (5) social media addiction, (6) healthy sleeping habits, (7) healthy diet, (8) training, (9) humour, (10) religion, (11) avoidance, and (12) denial. CFA confirmed both the construct and content validity, and composite reliability. The questionnaire was found to be invariant, and could thus be applied to different groups in high stress security occupations. A stress management model indicating the interrelationship between personality and coping was also developed. Contribution/value-add: The main contribution of this study was the development of a valid coping questionnaire and stress management model. By identifying the specific coping strategies, targeted stress management interventions could be developed. This could contribute to the overall wellness of security personnel working in high stress occupations, resulting in a healthy organisation and sound relationships with the community. Security organisations could also use the model during assessments to identify candidates with personality traits that would lead to healthier coping strategies, thereby selecting personnel that could better adapt to a security environment. / Oriëntasie: Sekuriteitspersoneel werk in ’n hoë risiko en gevolglik ’n stresvolle omgewing. Dit kan hulle welstand negatief beïnvloed. As gevolg van die hoë misdaadsyfer in Suid-Afrika kan een van die deurlopende stressors wat sekuriteitspersoneel ervaar ’n vrees vir hulle lewens wees. Indien sekuriteitspersoneel nie effektiewe streshantering strategieë gebruik nie, kan hulle voortdurend stres ervaar en dit kan ’n negatiewe impak op hulleself, hulle organisasie of gemeenskap hê. Uitdagings soos beroepstres in die Suid-Afrikaanse sekuriteitsindustrie is nog nie deeglik nagevors of gedokumenteer nie (Sibanyoni, 2014). Gevolglik kon daar vir die sekuriteitsomgewing geen Suid-Afrikaanse vraelys wat streshantering meet of ’n stresbestuursmodel gevind word nie. Doel van die navorsing: Die algemene doel van die navorsing was om vir stresvolle sekuriteitsberoepe ’n geldige en betroubare streshanteringsvraelys en stresbestuursmodel te ontwikkel. Navorsingsmetodologie: ’n Vraelys ontwikkelingsproses, soos deur wetenskaplike literatuur voorgestel, is gevolg. Die proses het die volgende behels: (1) die vasstel van die streshantering strategieë deur middel van ’n literatuuroorsig, (2) die ontwikkeling van die streshanteringsvraelys, (3) administrasie van die vraelys aan die teiken populasie en (4) statistiese analise. Die stresbestuursmodel is ontwikkel deur die resultate van die bevestigende faktoranalise (BFA) en die kanoniese korrelasie analise te kombineer. Die ontwikkeling van die vraelys is gebaseer op ’n steekproef van 381 aktiewe diens sekuriteitspersoneel wat in Suid-Afrika in ’n stresvolle sekuriteitsomgewing werk. Hoofbevindinge: Die studie het tot ’n psigometries betroubare 39-item vraelys gelei. Twaalf empiries gestaafde gesonde en ongesonde streshantering strategieë is geïdentifiseer naamlik: (1) sosiale ondersteuning, (2) groep kohesie, (3) fisiese oefening, (4) ontspanning, (5) sosiale media verslawing, (6) gesonde slaapgewoontes, (7) gesonde dieet, (8) opleiding, (9) humor, (10) godsdiens, (11) vermyding en (12) ontkenning. BFA het die konstruk- en inhoudsgeldigheid so wel as die saamgestelde betroubaarheid bevestig. Die vraelys is invariant en kan dus op verskillende groepe in hoë stres sekuriteitsberoepe toegepas word. ’n Stresbestuursmodel wat die verwantskap tussen persoonlikheid en streshantering aandui is ook ontwikkel. Bydrae/waardetoevoeging: Die belangrikste bydrae van hierdie studie was die ontwikkeling van ’n geldige streshanteringsvraelys en stresbestuursmodel. Deur die spesifieke streshantering strategieë te identifiseer kan gefokusde streshantering intervensies ontwikkel word. Dit kan tot die algehele welstand van sekuriteitspersoneel wat in stresvolle beroepe werk bydra en derhalwe ’n gesonde organisasie en goeie verhoudings met die gemeenskap. Sekuriteitsorganisasies kan ook tydens keurings die model gebruik om kandidate met persoonlikheidstrekke, wat tot gesonder streshantering strategieë sal lei, te identifiseer en dus personeel kies wat beter by ’n sekuriteitsomgewing sal aanpas. / Isimo somqondo: Abasebenzi bezokuphepha basebenza ezindaweni ezinobungozi obuphakeme nengcindezi ephakeme. Lokhu kungaba nomthelela omubi esimeni sabo sempilo. Ngenxa yezinga lobugebengu eliphezulu eNingizimu Afrika, okukodwa okudala ingcindezi ngokuqhubekayo kubasebenzi bezokuphepha ukwesabela izimpilo zabo. Uma abasebenzi bezokuphepha bengasebenzisi amasu aphumelelayo okubhekana nalezi zimo, bazohlala benengcindezi futhi lokhu kungaba nomphumela omubi kubona, enhlanganweni yabo noma emphakathini wabo. Ucwaningo ngezinselelo ezinjengokucindezeleka emsebenzini ezimbonini zokuphepha lapha eNingizimu Afrika alwenziwanga futhi akubhaliwe kabanzi ngakho (Sibanyoni, 2014). Kanjalo, alutholakalanga uhlu lwemibuzo lwaseNingizimu Afrika olungalinganisa ukuthi abasebenzi bezokuphepha babhekana kanjani nengcindezi kanye nomlinganiso olawula ingcindezi ukubhekana nengcindezi ezindaweni zezokuphepha. Inhloso yocwaningo: Inhloso enkulu yocwaningo kwakuwukuqamba uhlu lwemibuzo oluqinisekile noluthembekile ukubhekana nengcindezi nomlinganiso wokulawula ingcindezi emisebenzini yezokuphepha enengcindezi ephakeme. Indlela yokwenza ucwaningo: Isenzo sokuqamba uhlu lwemibuzo njengoba kuhlongozwa yimibhalo yezesayensi silandelwe kulolu cwaningo. Lesi senzo sibe (1) nokuthola amasu okubhekana nengcindezi ngokubhekisa emibhalweni ehloliwe, (2) nokuqamba uhlu lwemibuzo ephathelene nokubhekana nengcindezi, (3) nokunikeza uhlu lwemibuzo kubantu abathintekayo, kanye (4) nokwenza uhlaziyo lwezibalo. Umlinganiso wokulawula ingcindezi wenziwe ngokuhlanganisa imiphumela yeConfirmatory Factor Analysis (CFA) neyeCanonical Correlation Analysis (CCA). Ukuqanjwa kohlu lwemibuzo kweyeme esampuleni labasebenzi bezokuphepha abangama-381 abamatasa emsebenzini abasebenza ezindaweni ezinengcindezi ephakeme eNingizimu Afrika. Okukhulu okutholakele ocwaningweni: Ucwaningo lube nomphumela ekuqanjweni kohlu lwemibuzo oluqinisekile ngokwesayikhomethri olunemibuzo angama-39. Kukhonjwe amasu okubhekana nengcindezi ayishumi nambili aqinisekiswe ngokubukisiswa asesimeni esiphilile nesingaphilile sempilo, okubalwa kuwo, (1) uxhaso lomphakathi, (2) ukuba ndawonye kweqembu, (3) ukuzivocavoca umzimba, (4) ukuziphumuza, (5) ukuba yisigqili semithombo yomphakathi, (6) imikhuba emihle yokulala, (7) uqeqesho, (8) amahlaya, (10) inkolo, (11) ukuxwaya, kanye (12) nokwala. ICFA iqinisekise ukuba neqiniso kombono nokuqukethwe, kanye nokwethembeka okuxubile. Kutholakele ukuthi uhlu lwemibuzo aluguquki futhi lungasetshenziswa emaqenjini ehlukene emisebenzini yezokuphepha anengcindezi ephakeme. Kuthuthukiswe nomlinganiso olawula ingcindezi okhombisa ubudlelwano phakathi komuntu isibili nokubhekana nengcindezi. Umnikelo: Umnikelo omkhulu walolu cwaningo kube ukuqamba uhlu lwemibuzo oluqinisekile ukubhekana nengcindezi kanye nomlinganiso wokulawula ingcindezi. Ngokukhomba amasu aqondene nokubhekana nengcindezi, kungathuthukiswa izindlela ezihlosiwe zokulawula ingcindezi. Lokhu kunganikela esimeni esihle sempilo yabasebenzi bezokuphepha abasebenza imisebenzi enengcindezi ephakeme, okuzoholela enhlanganweni esesimeni esihle nasebudlelwaneni obuhle nomphakathi. Izinhlangano zezokuphepha nazo zingawusebenzisa lomlinganiso ngesikhathi sokuhlola ukubona abafundi abanezici ezinomthelela omuhle, kumasu abhekana nengcindezi asesimeni esihle, ezizobenza bakhethe abasebenzi abazongena kahle ezindaweni zokuphepha. / Industrial and Organisational Psychology / D. Phil. (Industrial and Organisational Psychology)

The existence of security breaches in most spheres of modern society has caused loss of property and life. Some of these losses are so big that they eventually cripple organisations they affect. There is a need for private security within the South African context. Private security is executed through various security strategies. In most cases, companies operate with both contract and in-house security personnel on site. Regardless of the strategy adopted, companies continue to experience a variety of security risks. Therefore, swift transformation is needed in the security industry. To achieve this, appropriate security strategies will be necessary to overcome security risks. This study was directed by its aim and objectives. The aim was to evaluate contract and in-house security strategies in order to recommend the appropriate strategy to be used in security programmes. This aim was achieved through the sum of its outlined objectives. The first research objective was to establish the advantages and disadvantages of contract and in-house security. The second objective was to examine the effectiveness of contract and in-house security strategies, and the third to recommend appropriate security strategies to be used in security programmes. This study evaluated contract and in-house security in a registered security company located in Johannesburg, South Africa. A qualitative inquiry was implemented, and a case study approach was used to conduct the research study. The research study combines both literature and empirical research to reach its findings and make its recommendations. While there are 500 employees in the company, the sample was made up of 38 participants. A non-probability sampling method was adopted, and a purposive sampling method was used to select the participants. Furthermore, a face-to-face semi-structured interview schedule that included probing questions was used to collect data. The participants were targeted based on their knowledge and experience in issues surrounding management, policy, and security strategies. The sample consisted of 10 employees in the management category, 13 human resources employees and 15 security employees. The findings of this study were wide, but specific to the context in which it was researched. The advantages and disadvantages of contract and in-house security were comprehensively explored and narrated. This was done through a review of the literature and the raw data obtained from the research participants. The study determined the effectiveness of the two security strategies within the milieu of the case study under study. Furthermore, the study determined that there is no conclusive answer with regards to the most appropriate security strategy to be used. This chosen strategy is dependent on the specific security requirements. Once these requirements have been outlined, the specific strategy can be chosen, namely: contract security, in-house security or a hybrid approach. Recommendations are surplus to the findings of the study. The findings of a research study often go beyond the aim and objectives it set out to achieve. This study produced findings wider than the context of its predetermined aim and objectives and that are relevant to role players within the security industry. / Ukuba khona kwezenzo zokuphula amahlelo wezokuphepha emikhakheni eminengi yomphakathi wesimodeni sekubangele ukulahleka kwepahla nepilo. Ezinye zezehlakalo zalokhu kulahleka kwepahla ngendlela kukukhulu ngakho kuze kubulala neenhlangano ezithintekako. Kunesidingo sehlelo lezokuphepha langasese ngaphakathi kobujamo beSewula Afrika. Ihlelo lezokuphepha langasese/langeqadi Ihlelo lezokuphepha langeqadi lisetjenziswa ngamano ahlukeneko. Esikhathini esinengi, iinkampani zisebenza ngabasebenzi besivumelwano sesikhatjhana (contract) nabasebenzi bezokuphepha abahlaliswe esikhungweni esisodwa. Ngaphandle kokuqala amano amukelweko, iinkampani ziragela phambili nokuhlangabezana neengozi zokuphepha ezahlukahlukeneko. Yeke-ke, ihlelo elirhabileko lamatjhuguluko liyadingeka ebubulweni lezokuphepha. Ukuphumelela kilokhu, kuzokufuneka amano wezokuphepha afaneleko ukuze kuqedwe iingozi kezokuphepha. Leli rhubhululo belirholwa phambili mnqopho neenhloso zalo. Umnqopho kwakukuhlola ikontraga kanye namano wezokuphepha okwenziwa esikhungwini esisodwa ukuze kunconywe amano afaneleko okufanele asetjenziswemkumaphrogremu wezokuphepha. Lo mnqopho wafikelelwa ngeenhloso zoke zeminqopho zawo eyendlaliweko. Irhubhululo lokuthoma kwakukuhloma amathuba amahle kanye namathuba amambi wehlelo lezokuphepha eliyikontraga nelingaphakathi kwesikhungo. Umnqopho wesibili kwakukuhlolisisa ukusebenza kuhle kwamano wekontraga namano wezokuphepha ezisesikhungwini, kanti umnqopho wesithathu kuncoma amano afaneleko wezokuphepha ukobana asetjenziswe kumaphrogremu wezokuphepha. Leli rhubhululo lihlole ihlelo lezokuphepha lesivumelwano/sekontraga nelesikhungo kukhamphani yezokuphepha etlolisiweko enzinze eJohannesburg, eSewula Afrika. Iphenyisiso elidzimelele kukhwalithi lisetjenzisiwe ukwenza isifundo serhubhululo. Isifundo serhubhululo sihlanganisa yomibili imitlolo yobukghwari kanye nerhubhululo eliphathekako ukufikelela kulwazi belenze iincomo zalo. Njengombana kunabasebenzi abama-500 kukhamphani, isampuli yenziwa ngabadlalindima abama-38. Indlela yezampula i-non-probability sampling yalandelwa, kanti kusetjenziswe indlela yesampuli enehloso i-purposive sampling isetjenziselwe ukukhetha abadlalindima. Ngaphezu kwalokho, itjhejuli yehlolombono equntwe phakathi yokuqalana ubuso nobuso efaka imibuzo ephenyako isetjenziswe ukubuthelela idatha. Abadlalindima bebakhethwa ngokuqala ilwazi labo kanye nelwazi elimalungana neendaba zokuphatha, umthethomgomo kanye namano wezokuphepha. Isampuli beyinabasebenzi abali-10 esigabeni sezokuphatha, 13 yabasebenzi bomnyango wezokuqatjhwa kwabasebenzi kanye nabasebenzi abali-15 bezokuphepha. Ilwazi elitholakeleko laleli rhubhululo belinabile, kodwana linqophe ikakhulukazi ebujameni lapho irhubhululo lenziwa khona. Ubuhle nobumbi bamahlelo wezokuphepha wekontraga newesikhungwini ahlolisiswe begodu acocwa ngendlela enabileko. Lokhu kwenziwe ngokubuyekezwa komtlolo wobukghwari kanye nedatha ehlaza etholakele kubadlalindima berhubhululo. Irhubhululo liveze ukusebenza kuhle kwamano amabili wezokuphepha ngaphakathi kobujamo (milieu) besibonelorhubhululo (case study) ngaphasi kwesifundo serhubhululo. Ngaphezu kwalokho, irhubhululo liveze ukuthi akunapendulo yinye esiphetho malungana namano afaneleko wezokuphepha okufanele asetjenziswe. La mano akhethiweko adzimelele phezu kweemfuneko ezithileko zokuphepha. Ngemva kobana iimfuneko lezi sezendlaliwe, amano athileko angakhethwa, wona ngilawa: ihlelo lezokuphepha lekontraga, ihlelo lezokuphepha langendleni nanyana indlela ehlanganisiweko. / U vha hone ha matavhi a tsireledzo kha masia manzhi a tshitshavha tsha zwino ho vhanga ndozwo kha ndaka na matshilo. Dzinwe dza ndozwo idzi ndi khulwanesa dzine dza fhedzisela dzi tshi khou hotefhadza zwiimiswa zwine zwa khou zwi thithisa. Hu na thodea ya tsireledzo ya phuraivethe kha nyimele ya Afrika Tshipembe. Tsireledzo ya phuraivethe dzi shumiswa kha zwitirathedzhi zwa tsireledzo zwo fhambanaho. Kha nyimele nnzhi, khamphani dzi shuma na vhuvhili ha vhashumi vha khonthiraka na vha tshiimiswa kha vhupo. Zwi si na ndavha na tshitirathedzhi tshine tsha khou shumiswa, khamphani dzi bvela phanda na u tshenzhela khohakhombo dza tsireledzo dzo fhambanaho. Nga zwenezwo, hu khou todea tshanduko nga u tavhanya kha ndowetshumo ya tsireledzo. U swikelela izwi, zwitirathedzhi zwo teaho zwa tsireledzo zwi do vha zwa ndeme u kunda khohakhombo dza tsireledzo. Tsedzuluso iyi i do sedza kha ndivho na zwipikwa zwayo. Ndivho ho vha u ela zwitirathedzhi zwa tsireledzo ya khonthiraka na ya tshiimiswa u itela u themendela zwitirathedzhi zwo teaho u shumiswa kha mbekanyamushumo dza tsireledzo. Ndivho yo swikelelwa nga kha tshivhalo tsha zwipikwa zwo bviselwaho khagala. Tshipikwa tsha u thoma tsha thodisiso ho vha u bveledza vhudi na vhuvhi ha tsireledzo ya khonthiraka na ya tshiimiswa. Tshipikwa tsha vhuvhili ho vha u tola u shuma ha zwitirathedzhi zwa tsireledzo ya khontiraka na ya tshiimiswa, na tsha vhuraru u themendela zwitirathedzhi zwo teaho zwa tsireledzo zwine zwa do shumiswa kha mbekanyamushumo dza tsireledzo. Tsedzuluso yo tola tsireledzo ya khontiraka na ya tshiimiswa kha khamphani ya tsireledzo yo nwaliswaho ine ya wanala Johannesburg, Afrika Tshipembe. Ho shumiswa maitele a khwaḽithathivi, na maitele a thodisiso o shumiswa u ita ngudo dza thodisiso. Ngudo ya thodisiso yo tanganyisa manwalwa na zwithu zwi re khagala u swikelela mawanwa ayo na u ita themendelo dzayo. Musi hu na vhashumi vha 500 kha khamphani, tsumbonanguludzwa dzo bveledzwa nga vhadzheneleli vha 38. Ho shumiswa kuitele kwa tsumbonanguludzwa dza vhadzheneleli vhane vha si fhiwe zwikhala zwine zwa edana, na u shumisa kuitele kwa tsumbonanguludzwa ho sedzwa vhukoni kha vhadzheneleli. U isa phanda, kha u kuvhanganya data ho shumiswa inthaviwu ya u tou livhana zwifhatuwo ya mbudziso dzo tou u dzudzanywaho ine ya katela na u vhudzisa mbudziso. Vhadzheneleli vho tiwa ho sedzwa ndivho na tshenzhemo zwavho, kha mafhungo ane a kwama ndangulo, mbekanyamaitele, na zwitirathedzhi zwa tsireledzo. Tsumbonanguludzwa dzo vhumbwa nga vhashumi vha 10 kha khethekanyo ya ndangulo, 13 u bva kha vhashumi vha zwiko zwa vhashumi na vhashumi vha tsireledzo vha 15. Mawanwa a ngudo heyi o tandavhuwa, fhedzi o dodombedza nyimele ye ha itwa thodisiso khayo. Vhudi na vhuvhi ha tsireledzo ya khonthiraka na ya tshiimiswa zwo wanulusa na u talutshedzwa nga vhudalo. Hezwi zwo itwa nga kha u sedzwa hafhu ha manwalwa na data i songo vanganyiwaho ye ya waniwa u bva kha vhadzheneleli vha vhatodisisi. Thodisiso yo ta u shuma ha zwitirathedzhi zwa tsireledzo zwivhili fhethu ha ngudo nga fhasi ha ngudo. U ya phanda, ngudo yo ta uri a hu na phindulo yo khwathisedzwaho zwi tshi da kha tsireledzo yo teaho nga maanda ine ya fanela u shumiswa. Tshitirathedzhi tsho nangiwaho tsho ditika nga thodea dza tsireledzo dzo tiwaho. Musi thodea idzi dzo no bviselwa khagala, tshitirathedzhi tsho tiwaho tshi nga nangiwa, tshine tsha vha: tsireledzo ya khonthiraka, tsireledzo ya tshiimiswa, kana maitele o tanganelaho. Themendelo ndi zwo salaho kha mawanwa a ngudo. Mawanwa a thodisiso dza ngudo tshifhinga tshothe a fhira ndivho na zwipikwa zwo vhewaho u zwi swikelelwa. Ngudo heyi yo bveledza mawanwa o tandavhuwaho u fhira nyimele ya ndivho na zwipikwa zwo tiwaho u thoma o teaho kha vhashelamulenzhe kha ndowetshumo ya tsireledzo. / Security Risk Management / M. Tech. (Security Management)