Syftet med studien är att få en ökad förståelse för hur socialsekreterare upplever bemötande och makt i mötet mellan socialsekreterare och familjer med migrationsbakgrund. Vi har genomfört en kvalitativ studie med semistrukturerade intervjuer som datainsamlingsmetod. Intervjumaterialet bygger på intervjuer med sju socialsekreterare som arbetar på ett socialkontor i en medelstor kommun i Sverige med inriktning på barn- och familjefrågor. Uppsatsen fokus ligger på studiens två centrala teman: Bemötande och Makt. Vi har i vår studie kommit fram till att bemötandet har en stor betydelse för förtroendet och relationen mellan socialtjänsten och familjer med migrationsbakgrund. Att bemöta familjerna med respekt och nyfikenhet ansåg socialsekreterarna som viktigt liksom användandet av en skicklig tolk. Reflektionerna kring makt varierade bland socialsekreterarna. Några upplevde en slags trygghet gällande sin maktposition till följd av de lagar som styr arbetet medan några inte reflekterade över maktförhållandet alls. Vad som även framkom var betydelsen av kulturförtrogenhet, det vill säga att ha kompetens och förståelse för olika kulturer. Det kan även vara en fördel för klientrelationen om socialsekreteraren har en liknande bakgrund som den aktuella familjen. Det empiriska materialet har analyserats utifrån maktperspektivet samt tidigare forskning som berört studiens ämne. Till skillnad från den redan befintliga forskningen bidrar denna studie med socialsekreterares egna perspektiv utifrån en svensk kontext. / The purpose of this study is to gain a better understanding of how, encounter and the use of authority, affect the meetings between social secretaries and families with foreign backgrounds from a social secretary's standpoint. We conducted a qualitative study with semi-structured interviews as our data collection method. The interview material is based on interviews with seven social workers working at a social welfare office in a medium-sized municipality in Sweden focusing on child and family issues. The thesis is based on the study's two central themes: Encounter and Authority. We have found in our study that having a positive attitude has a great impact on building confidence and a meaningful relationship between social services and families with migration backgrounds. By treating families with respect, having an open mind and using a skilled interpreter, social workers felt this gave a positive response. The reflections around authority varied among social workers. Some experienced a sort of reassurance regarding their position of authority as a result of the laws governing their work while some do not reflect on the balance of power at all. What also emerged from the study was the importance of cultural familiarity, that is, to have the skills of understanding of different cultures. It can also be an advantage for client relationship if the social worker has a similar background to that of the family. The empirical data have been analyzed from the perspective of authority and previous research that has dealt with the study topic. Unlike existing research studies this study deals with the experiences of social secretaries and has a Swedish context.

Revisorns fokus har flyttats från att fokusera på granskningen till att skapa mervärde för klienten. Det flyttade fokuset har lett till att revisorn arbetar på en konkurrensutsatt marknad och har ett intresse av att vara finansiellt framgångsrik.     Syftet med studien är att förklara hur mervärdet av revisorn påverkar klientens uppfattade relationstyp med revisorn. Studien kan tänkas bidra med en bättre förståelse över hur mervärdet påverkar relationstypen, vilken har delats in i professionell relation, personliga bekanta och vänskap. Med hjälp av tidigare forskning kring mervärde samt relevanta relationsteorier har en modell utvecklats. Modellen har sedan testats empiriskt genom en enkätundersökning.     Studiens resultat visar att mervärde har en positiv påverkan på samtliga tre relationstyper. Då resultatet visat att mervärdet påverkar i vilken utsträckning revisorn och klienten har en vänskapsrelation är revisorns oberoende en viktig aspekt att ta i beaktning.     Studien kan bidra med information kring vilka mervärden en klient kan förvänta sig få av sin revisor. Då studiens syfte inte blivit beprövat tidigare bidrar studien till såväl revisions- som relationslitteratur och då resultatet inte kan generaliseras är det därmed relevant att studera i framtida forskning. / The auditor's focus has shifted from focusing on the audit to create added value for the client. The shifted focus has led the auditor to work in a competitive market and has an interest in being financially successful.   The purpose of the study is to explain how the added value of the auditor affects the client's perceived relationship with the auditor. The study may contribute to a better understanding of how the added value affects the relationship, which has been divided into professional relationships, personal acquaintances and friendships. In accordance with previous research on added value and relevant relationship theories the model of the study has been developed. The model is then tested empirically through the use of a survey.   The results of the study show that added value has a positive impact on the three types of relations. As the result shows that the added value affects the extent to which the accountant and the client perceive their relationship as friendship, the auditor's independence is an important aspect to take into account.   The study can provide information about the added value a client can expect from his accountant. Since the purpose of this study has not been tested earlier, the study contributes to both audit and relational literature, and as our results can not be generalized it is therefore of relevance to study in future research.

Made available in DSpace on 2014-06-11T19:28:19Z (GMT). No. of bitstreams: 0 Previous issue date: 2010-04-29Bitstream added on 2014-06-13T19:57:32Z : No. of bitstreams: 1 silva_fs_me_botfm.pdf: 1308449 bytes, checksum: c9644731f4a10f1c8d10a54c37fbb629 (MD5) / Secretaria de Saúde do Estado de São Paulo / O estudo teve como objetivos: compreender a experiência interacional equipe médica - equipe de enfermagem – pais, perante a informação do estado clínico do RN de alto risco, bem como elaborar um modelo teórico representativo das interfaces das vivências. Trata-se de uma pesquisa qualitativa orientada pela Teoria Fundamentada nos Dados, denominada internacionalmente por Grounded Theory como referencial metodológico e como referencial teórico o Interacionismo Simbólico. A saturação teórica se configurou com a análise de 29 entrevistas, assim distribuídas nos grupos amostrais: nove membros da equipe médica (cinco médicos contratados, quatro médicos residentes), 10 membros da equipe de enfermagem (cinco enfermeiros, cinco técnicos e auxiliares de enfermagem) e 10 pais. Os dados foram coletados por meio de entrevista não-diretiva, gravadas e transcritas na íntegra. Da análise dessas experiências, emergiram três categorias centrais, respectivamente, a saber: almejando aliviar a sobrecarga física e emocional gerada pelo papel de informante dos pais na UTIN; vendo-se entre o fogo cruzado médicos – pais: enfermagem assumindo o papel de pacificador como informante na UTIN; entre a solidariedade e a hostilidade com as equipes: a necessidade de segurança com a assistência do RN como componente interveniente. Da interface desses três modelos teóricos desvelou o quarto, intitulado: entre as dimensões de segurança e de risco na interação médico – enfermagem - pais na UTIN: a compreensão do contexto clínico - assistencial pelos pais como componente interveniente. Segundo o referencial teórico, a definição da situação feita pelo ator é central para como a ação humana ocorrerá. Para tanto, a síntese dos modelos teóricos mostra que os atores reconhecem duas dimensões interacionais... / This study aimed at understanding the interactional experiences occurring between the medical team, nursing team and parents in face of information concerning the clinical conditions of high-risk newborns (RN) as well as at designing a representative theoretical model of the interfaces of such experiences. It is a qualitative study oriented by the Grounded Theory as a methodological framework and by Symbolic Interactionism as its theoretical framework. Theoretical saturation was configured with the analysis of 29 interviews distributed in the sample groups, as follows: nine members of the medical team (five contracted physicians and four resident physicians), 10 members of the nursing team (five nurses and five nursing technicians and nursing auxiliaries) and 10 parents. The data were collected by means of non-directive interviews which were audio-taped and fully transcribed. From the analysis of such experiences, three core categories emerged, namely: aiming at relieving the physical and emotional overload generated by the parent informer role at the neonatal ICU; finding oneself between the physician-parent crossfire: the nursing staff taking the pacifying role as informers at the neonatal ICU; between solidarity and hostility towards the professional teams: the need for safety with RN care as an intervenient component. From the interface of these three theoretical models, the fourth model was unveiled, which was entitled: between the safety and risk dimensions in the physician-nurse-parent interaction in the neonatal ICU - the parents’ comprehension of the clinical-care scenario as an intervenient component. According to the theoretical framework, the definition of a situation given by players is key to how human action will occur. With this regard, the synthesis of the theoretical models shows that the players recognize two interactional... (Complete abstract click electronic access below)

Orientador: Silvia Cristina Mangini Bocchi / Banca: Vera Lucia Pamplona Tonete / Banca: Sandra Maria Pelloso / Resumo: O estudo teve como objetivos: compreender a experiência interacional equipe médica - equipe de enfermagem - pais, perante a informação do estado clínico do RN de alto risco, bem como elaborar um modelo teórico representativo das interfaces das vivências. Trata-se de uma pesquisa qualitativa orientada pela Teoria Fundamentada nos Dados, denominada internacionalmente por Grounded Theory como referencial metodológico e como referencial teórico o Interacionismo Simbólico. A saturação teórica se configurou com a análise de 29 entrevistas, assim distribuídas nos grupos amostrais: nove membros da equipe médica (cinco médicos contratados, quatro médicos residentes), 10 membros da equipe de enfermagem (cinco enfermeiros, cinco técnicos e auxiliares de enfermagem) e 10 pais. Os dados foram coletados por meio de entrevista não-diretiva, gravadas e transcritas na íntegra. Da análise dessas experiências, emergiram três categorias centrais, respectivamente, a saber: almejando aliviar a sobrecarga física e emocional gerada pelo papel de informante dos pais na UTIN; vendo-se entre o fogo cruzado médicos - pais: enfermagem assumindo o papel de pacificador como informante na UTIN; entre a solidariedade e a hostilidade com as equipes: a necessidade de segurança com a assistência do RN como componente interveniente. Da interface desses três modelos teóricos desvelou o quarto, intitulado: entre as dimensões de segurança e de risco na interação médico - enfermagem - pais na UTIN: a compreensão do contexto clínico - assistencial pelos pais como componente interveniente. Segundo o referencial teórico, a definição da situação feita pelo ator é central para como a ação humana ocorrerá. Para tanto, a síntese dos modelos teóricos mostra que os atores reconhecem duas dimensões interacionais... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: This study aimed at understanding the interactional experiences occurring between the medical team, nursing team and parents in face of information concerning the clinical conditions of high-risk newborns (RN) as well as at designing a representative theoretical model of the interfaces of such experiences. It is a qualitative study oriented by the Grounded Theory as a methodological framework and by Symbolic Interactionism as its theoretical framework. Theoretical saturation was configured with the analysis of 29 interviews distributed in the sample groups, as follows: nine members of the medical team (five contracted physicians and four resident physicians), 10 members of the nursing team (five nurses and five nursing technicians and nursing auxiliaries) and 10 parents. The data were collected by means of non-directive interviews which were audio-taped and fully transcribed. From the analysis of such experiences, three core categories emerged, namely: aiming at relieving the physical and emotional overload generated by the parent informer role at the neonatal ICU; finding oneself between the physician-parent crossfire: the nursing staff taking the pacifying role as informers at the neonatal ICU; between solidarity and hostility towards the professional teams: the need for safety with RN care as an intervenient component. From the interface of these three theoretical models, the fourth model was unveiled, which was entitled: between the safety and risk dimensions in the physician-nurse-parent interaction in the neonatal ICU - the parents' comprehension of the clinical-care scenario as an intervenient component. According to the theoretical framework, the definition of a situation given by players is key to how human action will occur. With this regard, the synthesis of the theoretical models shows that the players recognize two interactional... (Complete abstract click electronic access below) / Mestre

本研究探討心理衛生社會工作者與精神病患照顧者工作之中相互期待的角色內涵、影響角色期待之因素或歷程，以及相互期待之認知、行動如何修正與調整。本研究採質性研究深度訪談法，採立意抽樣選取研究對象，對三十九位受訪者（二十六位心理衛生社會工作者、十三位精神病患照顧者）進行半結構式訪談，主要研究發現如下： 1. 精神病患照顧者的照顧內容和與角色立場： （1）照顧內容：症狀因應、社區生活 （2）照顧態度：積極主動、合理期待、自我照顧 （3）與其他家屬互動：聚會交流、自助助人、權益倡導 2. 照顧者樣態與社會工作者對照顧者之角色期待： （1）所見樣態：積極參與、消極參與、不當期待、家庭動力不穩 （2）對照顧者之角色期待：配合服務、適度支持、個別化期待、如個案需要協助 （3）影響因素：社經認知條件、家庭文化因素、疾病照顧經驗、社區環境、社工接觸經驗 3. 社會工作者與照顧者之工作方法，與照顧者對社會工作者的角色期待： （1）工作方法：傾聽陪伴支持、協作釐清期待、衛教家屬團體、家庭動力工作、社區資源連結、權益倡導協調 （2）指導原則：聚焦正向改變、以個案為中心、重視家庭經驗、尊重照顧知識、抱持覺察開放的態度 （3）照顧者對社會工作者之角色期待：教育引導、家庭陪伴、權益倡導 （4）影響社會工作者角色因素：個人因素、專業教育、組織因素、結構因素 4. 照顧者與社會工作者關係：夥伴關係、工作關係、彈性關係 5. 照顧者與社會工作者相互角色期待調整方式： （1）照顧者對社會工作者期待調整：接受現況、調整期待、自立自強 （2）社會工作者對照顧者期待調整：接納現況、調整期待、擇善固執 （3）社會工作者挫折因應方法：經驗回饋、自我照顧、團隊支持 最後，研究者結合上述研究結果，嘗試繪製出心理衛生社會工作者與照顧者相互角色期待內涵與影響因素之概念架構圖，並提出本研究限制與建議，提供照顧者、心理衛生社會工作者和政策制定者、未來研究者參考，期冀本研究有助於減少照顧者可能產生的失望，甚至進而奠定一個基於夥伴關係的服務方式。 / The purpose of the study was to explore the content of mutual role expectation for mental health social workers and caregivers, the factors influencing role expectation, and the adjustment process of role expectation. This study used purposive sampling to select thirty-nine participants (twenty-six mental health social workers and thirteen caregivers), conducting in-depth interviews by using a semi-structured interview outline. The major results of the study include: 1. Care content and role of caregivers: (1) Care content: symptom management, community life promotion. (2) Care attitude: proactive, reasonably expected, self-care. (3) Interaction with other caregivers: family support group and gathering, help others and self-help, advocacy. 2. Caregiver pattern and role expectation of caregivers: (1) Caregiver pattern: actively participated, passively participated, improperly expected, unstable family dynamics. (2) Role expectation of caregivers： service adherence, moderate support, individual expectation, potential client. (3) Factors influencing role expectation: socioeconomic and cognitive conditions, family and cultural factors, caring experience, community environment, the experience of contacting social worker. 3. Working methods and role expectation of social workers: (1) Working methods: listening and accompanying, cooperating to clarify expectation, group psychoeducation, family systems therapy, mobilizing community resources, advocacy and negotiation. (2) Guiding principles: focus on positive changes, case-centered, attention to family experience, respect for caring knowledge, open-mindedness and self-awareness. (3) Role expectation of social workers: educator and guide, family supporter, advocate. (4) Factors influencing role expectation: personal factors, professional education, organizational factors, structural factors. 4. Professional relationship: partnership, working relationship, elastic relationship. 5. Adjustment process of role expectation for caregivers and social workers： (1) Role expectation of caregivers adjusted by social workers: accepting the status quo, adjusting expectation, self-reliance. (2) Role expectation of social workers adjusted by caregivers: accepting the status quo, adjusting expectation, persisting. (3) Frustration coping methods: experience feedback, self-care, team support. Based on above findings, researcher drew out the depiction of mutual role expectation for mental health social workers and caregivers, as well as the factors influencing role expectation, proposing the study restrictions and suggestions on policy making, partnership-based approach for mental health social workers and caregivers, and further research.

Title: Volunteer's Assumptions for Work with Youth At Risk at Project Lata. Abstract: The thesis is focused on one-to-one peer volunteering in programs for children, youth and young adults at risk, with a focus on Project Lata. It is dedicated especially to aspects which may influence the client-volunteer relationship, with a particular focus on helping volunteers and discovering the conditions of volunteers working with target groups. The research part examines the volunteers' characteristics, personality attributes, abilities, skills and experience beyond the current entry criteria, to identify qualities which facilitate or impede the creation of a functioning relationship with the client in Project Lata. Key words: volunteering, volunteer, mentoring, youth at risk, professional relationship, Project Lata, "one-to-one" project, volunteer's assumptions

This study aimed at exploring chronic illness from both the perspectives of the patient, living with the illness and the professional, treating the illness. The epistemological framework is social constructionism. Qualitative research was selected as the research approach. Three in-depth interviews with three patients, suffering with a chronic illness were conducted, as well as three interviews with professionals, who had experience with patients diagnosed with chronic illnesses. Thematic analysis was the method used for the analysis of data. The stories of the participants were reconstructed in terms of themes. A comparative analysis for both participants groups was done, and linked to the relevant literature This study created an understanding of the complexity of chronic illness. The themes identified, highlighted the importance of the patient-professional relationship, specifically in the context of chronic illness. / Psychology / M.A. (Clinical Psychology)

This study aimed at exploring chronic illness from both the perspectives of the patient, living with the illness and the professional, treating the illness. The epistemological framework is social constructionism. Qualitative research was selected as the research approach. Three in-depth interviews with three patients, suffering with a chronic illness were conducted, as well as three interviews with professionals, who had experience with patients diagnosed with chronic illnesses. Thematic analysis was the method used for the analysis of data. The stories of the participants were reconstructed in terms of themes. A comparative analysis for both participants groups was done, and linked to the relevant literature This study created an understanding of the complexity of chronic illness. The themes identified, highlighted the importance of the patient-professional relationship, specifically in the context of chronic illness. / Psychology / M.A. (Clinical Psychology)

This research aimed to investigate how life coaching influenced five female high school learners (aged 16 and 17 years old) at an independent school in Gauteng province. The learners attended four life-coaching sessions with an experienced and accredited life coach over a period of eight weeks. Data was collected from a literature review of previous research on life coaching and coaching in general, interviews with the learners both before and after the life coaching experience and from journal entries kept by the learners during the process. All learners learnt through the process and experienced positive changes in their lives. This included improved balance in their lives; improved time management, reduced stress and more positive mind-sets. They were able to set goals and achieve some success during the process. They expressed increased confidence in themselves and their abilities to overcome challenges in their lives and recommended life coaching for other learners. / Educational Management and Leadership / M. Ed. (Educational Management)