L’usage des technologies dans les organisations publiques des pays africains tels que le Gabon, traduit le désir d’innover dans le travail pour améliorer la qualité des services destinés aux usagers et pour rendre aussi plus efficace les processus de travail. La littérature fait état d’un certain nombre d’apports, mais aussi de nombreux revers que ces innovations technologiques peuvent avoir tant sur le plan organisationnel que socio-professionnel des entreprises occidentales. L’impact de ces mutations technologiques dans l’Administration publique au Gabon n’a pas encore été étudié du point de vue de la psychologie du travail et des organisations. L’objectif de cette thèse est d’appréhender l’impact des technologies sur les facteurs de qualité vie au travail (QVT) ; et sur le bien-être et la santé psychologique dans un grand établissement ministériel. Dans cette perspective, deux études (mixant des approches qualitatives d’analyse et de compréhension de l’activité et quantitatives de mesure de la QVT et du bien-être) sont réalisées : avant et après l’informatisation du Ministère sur une population de 91 cadres fonctionnaires. La première étude (T1) met en lumière la situation socioprofessionnelle et psychosociale des cadres fonctionnaires avant l’implémentation des technologies. À ce titre, les entretiens semi-directifs révèlent que les cadres fonctionnaires exercent les activités selon la nature leurs fonctions. Les observations montrent que les conditions d’organisation du travail apparaissent particulièrement rigides et hiérarchisées. La présence et la prégnance de la « culture clanique » déterminent également les modalités de collaboration et d’échange au travail ; cela se caractérise notamment par des relations de travail de type communautaire où l’appartenance ethnique et/ou régionale joue un rôle prépondérant. Par ailleurs, les analyses sur la QVT indiquent que les cadres fonctionnaires présentent un niveau de bien-être psychologique relativement faible, mais perçoivent néanmoins positivement leurs différentes situations de travail. La seconde étude (T2) présente la situation socioprofessionnelle et psychosociale des cadres fonctionnaires six mois après l’implémentation des technologies. Nos analyses montrent que l’arrivée des technologies a engendré de profondes réorganisations sur le travail, réclamant des réajustements d’ordres socioprofessionnels, collectifs (collaboration et coordination plus importantes), organisationnels (marges de manœuvre et initiatives accrues) et personnels (efficacité, réactivité et rapidité dans l’exercice des tâches administratives). Les observations soulignent que les cadres fonctionnaires, confrontés à plusieurs contradictions révélées par l’analyse de leur système d’activité, mettent en place de nouvelles modalités d’action plus souples et flexibles. Les études statistiques indiquent que les technologies influencent plutôt positivement leur bien-être psychologique. Les dispositifs affectent aussi positivement la latitude décisionnelle des cadres fonctionnaires, mais engendrent paradoxalement une demande psychologique relativement élevée. Pour autant, les cadres fonctionnaires perçoivent positivement leurs situations de travail en contexte technologique. La culture nationale (clanique) qui perdure avec l’arrivée des outils, semble jouer un rôle médiateur, voire modérateur dans l’usage et les impacts des TIC sur le bien-être psychologique et la santé au travail des cadres fonctionnaires. En définitive, ces travaux de thèse apportent les clés de réflexion et d’analyse sur les liens entre la digitalisation de l’activité administrative et les concepts QVT, de bien-être et de santé dans les organisations publiques des pays en voie de développement africains tels que le Gabon. / The use of technology in public organizations in some African countries such as Gabon reflects a desire to improve quality of service for users and to make work processes more effective. Literature presents evidences that technological innovations in Western companies bring some advantages on both organizational and socio-professional levels, but also numerous negative impacts. The impact of technological change on occupational and organizational psychology in Public Administration in Gabon has not been studied yet. This thesis seeks to understand the impact of technologies on the Work-Related Quality of Life (WRQoL) factors and on psychological health and well-being in a larger governmental department. In this perspective, two studies (involving a mix of qualitative approaches with analysis and comprehension of their occupations, and of quantitative approaches with the measurement of the QWL and well-being), based on 91 senior civil servants, have been conducted, before and after the Ministry was computerised.The first study (T1) highlights the senior civil servants’ socio-professional and psychosocial conditions prior to the implementation of new technologies. As such, semi-structured interviews show that senior civil servants do their jobs depending on the nature of their positions. Findings reveal particularly inflexible and hierarchical organisational conditions. The presence and the pregnance of the «clannish culture » also determine working arrangements and communicating, which is mainly characterized by community-based working relationships and where ethnicity and regional belonging play a major role. Furthermore, QWL survey data show a relatively low level of psychological well-being in senior civil servants even though they feel positively about their various work situations.The second study (T2) describes senior civil servants’ socio-professional and psychosocial status six months following the implementation of new technologies. Our analyses show that the introduction of new technologies has led to big changes in work organisation, such as restructuring on the socio-professional, collective (a better collaboration and coordination), organizational (enhanced flexibility and initiatives) and personal (efficiency, reactivity and rapidity in carrying out administrative tasks) levels. Findings underline that senior civil servants set up new, more flexible plans of action when facing the inconsistencies revealed by the study. Statistical studies show that new technologies have a fairly positive impact on their psychological well-being. Devices also positively affect senior civil servants’ flexibility in decision-making, but paradoxically lead to a relatively high psychological demand. Yet, senior civil servants see their working conditions as positive in the technological context. The national (clannish) culture, which persists even after the introduction of technological tools, seems to play a mediating and even moderating role in the use and the impacts of ICT (Information and Communications Technologies) on senior civil servants’ psychological well-being and occupational health.To conclude, this thesis work provides key elements of reflection and analysis on the links between digitization of administrative activity and the concepts of QWL, well-being and health in public organizations of African developing countries such as Gabon.

本研究旨在瞭解臺北市政府都市發展局(以下簡稱都發局)員工工作生活品質與工作績效關聯之現況，探討個人屬性在工作生活品質與工作績效之差異性，及工作生活品質與工作績效間相關性，研究並提供為主管機關改善都發局員工工作生活品質及工作績效參考，提升組織效能。 本研究係採問卷調查法，問卷經預試修正後，以臺北市政府都市發展局為研究母群體，採抽樣調查方式施測，共202份有效問卷。研究問卷內容包括工作生活品質量表、工作績效表及個人基本資料。問卷資料蒐集運用電腦統計套裝軟體SPSS 進行統計與分析，以敘述性統計分析、獨立樣本T檢定、單因子變異數分析、相關分析及多元迴歸分析等推論性統計方法來進行資料處理，本研究經實證研究分析，歸納結果如下： 一、都發局員工對工作生活品質知覺平均有70.79%表示滿意。各因素平均數比率，以「工作層面」最高(73.44%)，其次為「組織層面」(70.24%)，以「個人層面」最低(66.20%)。 二、都發局員工對工作績效程度平均有75.95%表示認同。各因素平均數比率，以「脈絡性績效」最高(79.83%)，其次為「適應性績效」(74.70%)，以「任務性績效」最低(72.30%)。 三、不同個人背景屬性之都發局員工對工作生活品質知覺之差異情形，其中教育程度具有顯著差異存在。 四、不同個人背景屬性都發局員工對工作績效程度之差異情形，其中職務、婚姻狀況、年齡及本機關服務年資等四項具有顯著差異存在。 五、工作生活品質及其因素與工作績效間均具正相關性。 六、工作生活品質構面中「個人層面」及「工作層面」構面等因素對「任務性績效」具有16.3%預測力；另「個人層面」因素對「脈絡性績效」具有19.2%預測力；「個人層面」因素對整體「工作績效」具有19.8%預測力。 根據實證研究及統計分析結果，提出建議如下: 一、對機關行政管理上之建議:增加員工的工作成就感；適度調整福利待遇，以提升員工士氣；建立公平的升遷、考核制度；激發同仁的團隊合作；建立職務輪調機制；定期舉辦員工與局長有約，以瞭解基層心聲。 二、對人事單位之建議：改善機關的獎勵作業方式；增加多元化的訓練課程；加強員工尊榮感；協助員工轉介協談，紓解工作壓力。 三、對員工個人之建議：強化個人對工作的正向思考；加強學習新知的動力；勇於面對環境的變動與未來的挑戰。 關鍵詞：工作生活品質、工作績效、臺北市政府都市發展局 / The purpose of this research is to understand the situation of quality of working life and job performance of civil service personnel of urban development bureau of taipei city government. It discusses the differences of personal property between quality of working life and job performance and the relationship between quality of working life and job performance. It also provides advices for controlling organization to improve the quality of working life and job performance of civil service personnel to increase organization efficiency. Questionnaire survey method is employed in this research while it makes use of urban development bureau of taipei city government and its affiliated civil service personnel as its subjects of research. There are 202 copies of questionnaire are valid. The content of questionnaire includes the scale for quality of working life, scale for job performance of employee and personal information.It uses statistic software SPSS to analyze these data.Descriptive statistics analysis, t-Test, One way ANOVA, Pearson product-moment correlation and multiple-regression analysis are used to process these information. The results are as follows: 1. An average of 70.79% of urban development bureau of taipei city government and its affiliated civil service personnel present their degree of satisfaction about quality of working life.The degree of satisfaction with “work stratification plane” is the highest among all factors (73.44%), and others in order are: “organization stratification plane (70.24%),” and “individual stratification plane (66.20%).” 2. An average of 75.95% of urban development bureau of taipei city government and its affiliated civil service personnel has shown their agreement on job performance.The degree of satisfaction with “contextual performance” is the highest among all factors (79. 83%), and others in order are: “adaptive performance (74.70%),”and “task performance (72.30%)”. 3. Different backgrounds of the public official of urban development bureau have shown different degree of perceptions about quality of working life. Among all the factors, educational background have the most obvious difference. 4. Different backgrounds of the public official of urban development bureau have shown different degree of perceptions about job performance. Among all the factors, position,marital status ,age and the age service seniority have the most obvious difference. 5. Between the quality of working life and the job performance, their factors are all positive related. 6. In the aspect of the quality of working life, it is found that employees have a 16.3% of predicting power to “task performance” regarding the factors of “individual stratification plane ” and “work stratification plane”; There is a 19.2% of predicting power to“contextual performance” regarding the factors of “individual stratification plane”; There is a 19.8% of predicting power to job performance regarding the factors of “individual stratification plane”. According to the research and statistic analysis, suggestions are presented as follows: 1. The recommendation of administrative management: Increasing employee job satisfaction; Appropriately adjust the benefits to boost staff morale;Establishing a fair promotion and performance appraisal system;Inspired team of colleagues;Establishment of job rotation mechanism;. 2. The recommendation of the personnel unit: Practices to improve the agency's award; Increasing a variety of training courses ; Increasing in staff a sense of honor; On the referral agreement to help staff to relieve work pressure;Regular discussions with employees to understand the aspirations of the grassroots. 3. The recommendation of personal:Strengthening the positive thinking individuals to work ;Enhancing motivation to learn new knowledge;The face of environmental changes and future challenges. Keywords: quality of working life, job performance, urban development bureau of taipei city government

The aim of this study is to optimise aspects of job satisfaction in the work environment to improve the effectiveness of primary school principals. Job dissatisfaction seems to be a worldwide problem in the education sector, even in South Africa a number of researches were conducted on job satisfaction. In this research the focus is on the following research questions: What is the nature of job satisfaction? Which factors contribute to the job satisfaction/dissatisfaction of primary school principals? To what extent do primary school principals experience job satisfaction? Do certain biographical variables relate to primary school principals’ job satisfaction? How can the job satisfaction of primary school principals be improved through management strategies? The research method used was a quantitative research method by using statistical methods that began with the collection of data based on theory, followed by the application of a descriptive or inferential statistical method. Descriptive statistical techniques were used to organise, analyse and interpret the quantitative data. Information was obtained to determine whether a relationship exists between the independent variables and the dependent variable (job satisfaction of the participants). Management strategies with aims, goals and action steps were drawn in order to assist primary school principals to improve their strong points and turn their weak points into strengths. The management strategies drawn also aimed to improve the job satisfaction of the primary school principals. In general the majority of participants in this study reported that they were satisfied to some and a great extent with the aspects that contribute to their job satisfaction. Although the majority of the participants were satisfied with the aspects of job satisfaction there were some factors that affected them negatively. The negative factors are to be turned into strengths and the existing strengths be optimised. / Thesis (PhD (Education Management))--North-West University, Potchefstroom Campus, 2012.

The aim of this study is to optimise aspects of job satisfaction in the work environment to improve the effectiveness of primary school principals. Job dissatisfaction seems to be a worldwide problem in the education sector, even in South Africa a number of researches were conducted on job satisfaction. In this research the focus is on the following research questions: What is the nature of job satisfaction? Which factors contribute to the job satisfaction/dissatisfaction of primary school principals? To what extent do primary school principals experience job satisfaction? Do certain biographical variables relate to primary school principals’ job satisfaction? How can the job satisfaction of primary school principals be improved through management strategies? The research method used was a quantitative research method by using statistical methods that began with the collection of data based on theory, followed by the application of a descriptive or inferential statistical method. Descriptive statistical techniques were used to organise, analyse and interpret the quantitative data. Information was obtained to determine whether a relationship exists between the independent variables and the dependent variable (job satisfaction of the participants). Management strategies with aims, goals and action steps were drawn in order to assist primary school principals to improve their strong points and turn their weak points into strengths. The management strategies drawn also aimed to improve the job satisfaction of the primary school principals. In general the majority of participants in this study reported that they were satisfied to some and a great extent with the aspects that contribute to their job satisfaction. Although the majority of the participants were satisfied with the aspects of job satisfaction there were some factors that affected them negatively. The negative factors are to be turned into strengths and the existing strengths be optimised. / Thesis (PhD (Education Management))--North-West University, Potchefstroom Campus, 2012.

DAMASCENO, Thalita Natascha Ferreira. Assédio Moral em Instituições de Ensino Superior (IES): O Caso dos Servidores Técnicos-administrativos da Universidade Federal do Ceará(UFC). 2012. 114f. . – Dissertação (Mestrado) – Universidade Federal do Ceará, Programa de Pós-graduação em Políticas Públicas e Gestão da Educação Superior, Fortaleza (CE), 2012. / Submitted by Márcia Araújo (marcia_m_bezerra@yahoo.com.br) on 2014-05-12T17:29:51Z No. of bitstreams: 1 2012_dis_tnfdamasceno.pdf: 1107446 bytes, checksum: 0c83c08234e77c6de04e57aaef772d6b (MD5) / Approved for entry into archive by Márcia Araújo(marcia_m_bezerra@yahoo.com.br) on 2014-05-12T17:30:48Z (GMT) No. of bitstreams: 1 2012_dis_tnfdamasceno.pdf: 1107446 bytes, checksum: 0c83c08234e77c6de04e57aaef772d6b (MD5) / Made available in DSpace on 2014-05-12T17:30:48Z (GMT). No. of bitstreams: 1 2012_dis_tnfdamasceno.pdf: 1107446 bytes, checksum: 0c83c08234e77c6de04e57aaef772d6b (MD5) Previous issue date: 2012 / The moral harassment at work is characterized by embarrassing and hostile attitudes continually undertaken, which aims to harm the psychic dignity of the individual, and thus debasing the working environment. This phenomenon is of great importance in the labor relations context and involves the society as a whole. However, it is a topic still under construction. Meanwhile, this paper aims to contribute to reducing the lack of studies in this area, through a survey that aims to: describe mobbing and determine the factors which lead to the perception of harassment; to propose an assortment of moral harassment that takes into account the intent of the harasser and the harm to the victim’s health; to organize a concept of mobbing from the federal employees’ perspective; and, finally, to propose improvements in the workplace, with emphasis on psychological harassment. The methodology applied was a qualitative survey using the Delphi method of analysis, from a study of 40 (forty) workers of the Federal University of Ceará (UFC). From a concept organized with the convergence of the employees’ replies, we realized that they have a consistent understanding of moral harassment. They understand the essence of the phenomenon, namely, the completion and repetition of the abusive and embarrassing act; they also have acute perception regarding the causes, consequences, prevention and combating harassment. However, they still have some gaps in perception regarding the attributes of the victim. Indeed, we wish that these results contribute to the better understanding and characterization about the mobbing at work, to assist the concerned people in effectively combating this organizational problem and be groundwork for forthcoming researches. / O Assédio Moral no Trabalho é caracterizado por atitudes constrangedoras, hostis, continuamente empreendidas, que tem o objetivo de agredir a dignidade psíquica do indivíduo, degradando o ambiente de trabalho. Este fenômeno é relevante no âmbito das relações trabalhistas, envolvendo a sociedade como um todo, contudo, é um tema ainda em construção. Nesse sentido, este trabalho tem como objetivos: investigar a percepção dos servidores públicos técnico-administrativos no tocante ao conceito de Assédio Moral no ambiente organizacional; determinar os fatores que levam a percepção do assédio; apresentar uma classificação de assédio moral que leva em consideração a intenção do assediador e os danos à saúde da vítima; organizar um conceito de assédio moral a partir da percepção dos servidores; e, por último, propor melhorias no ambiente de trabalho, com ênfase no assédio moral. A metodologia aplicada foi, como abordagem geral, uma pesquisa qualitativa, utilizando o Método de Delphi de análise, a partir de um estudo com 40 (quarenta) servidores da Universidade Federal do Ceará. Percebemos, a partir de um conceito organizado com a convergência das respostas dos servidores, que estes possuem um consistente conhecimento sobre o assédio moral, entendendo o essencial do fenômeno, ou seja, a realização e a reiteração do ato abusivo e constrangedor; possuem também acentuada percepção no que tange as causas, consequências, prevenção e combate ao assédio; todavia apresentam ainda algumas falhas na percepção no tocante às características da vítima. Com efeito, almejamos que os resultados contribuam para a melhor compreensão e caracterização acerca do assédio moral, que auxilie interessados no combate efetivo deste problema organizacional e seja alicerce para vindouras pesquisas.

MARTINS, Márcia Maria da Costa. Qualidade de vida no trabalho dos docentes da Universidade Federal do Ceará. 2011. 110 f. Dissertação (Mestrado em Políticas Públicas e Gestão da Educação Superior) – Universidade Federal do Ceará, Programa de Pós-Graduação em Políticas Públicas e Gestão da Educação Superior, Fortaleza-CE, 2011. / Submitted by moises gomes (celtinha_malvado@hotmail.com) on 2012-06-21T14:21:12Z No. of bitstreams: 1 2011_dis_MMCMartins.pdf: 1158716 bytes, checksum: c6be0a5389be34a6e09b5c541e01332e (MD5) / Approved for entry into archive by Maria Josineide Góis(josineide@ufc.br) on 2012-06-21T14:33:34Z (GMT) No. of bitstreams: 1 2011_dis_MMCMartins.pdf: 1158716 bytes, checksum: c6be0a5389be34a6e09b5c541e01332e (MD5) / Made available in DSpace on 2012-06-21T14:33:34Z (GMT). No. of bitstreams: 1 2011_dis_MMCMartins.pdf: 1158716 bytes, checksum: c6be0a5389be34a6e09b5c541e01332e (MD5) Previous issue date: 2011 / The Quality of Life at Work (QLW) is more and more a reason for concern and occupation of researchers who are interested in understanding what, in fact, is the absence or poor quality of life in the routine of working people, no matter whether they are linked to other public bodies or private initiative. Using a model for identifying levels of Quality of Working Life already validated – The Walton Model - This study aimed to provide, along with the professors of the Federal University of Ceará (UFC), the level of QLW they have. Similarly, we sought to understand the reasons that lead to not getting inserted into the programs and psychosocial as well as cultural projects promoted by the Department of Human Development (DHD) of the Superintendence of Human Resources of the UFC. For so, we carried out a descriptive research through an online questionnaire with simple causal probability sample consisting of 120 professors of that institution, in the various areas of knowledge, located in the campuses of Fortaleza and the state of Ceará. The data revealed that, overall; teachers have good Quality of Working Life at the UFC. The QLW is conceptualized as good relationship, respect, satisfaction, autonomy, welfare, security, infrastructure and tranquility. They did not show directly the interest to obtain QLW, but they pointed out that the pay is not enough for them to meet personal needs. Concerning his lack of insertion in programs and projects that the psychosocial and cultural UFC offers, they present some arguments, such as lack of knowledge and absence of specific programs and projects for teachers. / A Qualidade de Vida no Trabalho (QVT) é, cada vez mais, preocupação e ocupação de pesquisadores interessados em compreender o que, de fato, constitui ausência ou baixa qualidade de vida no dia a dia dos que trabalham, sejam estes vinculados aos órgãos públicos ou à iniciativa privada. Utilizando-se de um modelo de identificação dos níveis de Qualidade de Vida no Trabalho já validado – Modelo de Walton – este estudo teve como objetivo conferir, junto aos docentes da Universidade Federal do Ceará (UFC), o nível de QVT que estes possuem. Do mesmo modo, buscou-se compreender os motivos que os levam a não se inserirem nos programas e projetos psicossociais e culturais promovidos pelo Departamento de Desenvolvimento Humano (DDH) da Superintendência de Recursos Humanos da UFC. Para tanto, realizou-se pesquisa descritiva por meio de questionário on-line com amostra probabilística causal simples, constituída por 120 docentes da referida instituição, nas diversas áreas de conhecimento, localizadas nos campi de Fortaleza e interior do Ceará. Os dados revelaram que, de modo geral, os docentes possuem boa Qualidade de Vida no Trabalho da UFC. Conceituam QVT como bom relacionamento, respeito, satisfação, autonomia, bem-estar, segurança, infraestrutura e tranquilidade. Não relevaram, diretamente, os rendimentos à obtenção de QVT, mas ressaltam que a remuneração não é suficiente para lhes satisfazer as necessidades pessoais. Sobre sua não-inserção nos programas e projetos psicossociais e culturais que a UFC oferece, apresentam alguns argumentos, como a falta de conhecimento e a ausência de programas e projetos específicos para docentes.

(in English): This paper is devoted to indicator of subjective quality of working life (SQWLI) equivalence of measurement and testing of this instrument over time. The theoretical part introduces the concept of equivalence, from its inception, through the definition, types, methods used to test different kinds of equivalence and programs that can be used for this purpose. Furthermore the tested data files from 2009, 2011, 2013 to 2014 are presented. The analytical part contains a description of confirmatory factor analysis for multiple groups which is the most common method for testing equivalence of measurement. Presented are the results of several testing methods - analysis of reliability, exploratory factor analysis and the confirmatory factor analysis for multiple groups. According to the results it is shown how it is possible to approach comparisons over time and finally the development of SQWLI and it's individual changes in terms of the functionality of the whole tool is discussed. 2

El presente trabajo analiza y explora las prácticas profesionales de generaciones distintas en el ámbito laboral; por un lado, se encuentra la “Generación Y”, con amplias habilidades tecnológicas y un gran conocimiento digital; y por otro, los “Baby Boomers”, personas de la tercera edad enfocadas en su trayectoria laboral y a su tradicional manera de trabajo. La transición generacional actualmente es un desafío para todas las organizaciones, ya que, al no ser correctamente manejada esta brecha, se crea un clima laboral negativo, por lo que este disminuye la productividad del personal. Asimismo, la posibilidad de que un “Baby Boomer” encuentre plazas de trabajo en ámbitos administrativos, cada vez disminuye más, debido a los cambios acelerados en cuanto a procesos internos de las organizaciones y la mayor presión por parte de sus clientes. Sin embargo, la coexistencia de ambas generaciones cada vez se complejiza más debido a los prejuicios y percepciones que tienen unos sobre otras en cuanto a la toma de decisiones, procesos y hasta en la metodología de trabajo. En relación con estos prejuicios, traen como consecuencia la el desequilibrio laboral y emocional de sus colaboradores. Para llevar a cabo esta investigación, se realizara una metología cualitativa. / This paper analyzes and explores the professional practices of different generations in the workplace; on the one hand, there is the "Generation Y", with extensive technological skills and great digital knowledge; and on the other, the "Baby Boomers", elderly people focused on their career and their traditional way of working. The generational transition is currently a challenge for all organizations, since this gap is not handled correctly, creating a negative work environment, so that it decreases the productivity of staff. Likewise, the possibility of a “Baby Boomer” finding workplaces in administrative areas, is decreasing more and more, due to the accelerated changes in internal processes of organizations and the greater pressure from their customers. However, the coexistence of both generations is increasingly complexed due to the prejudices and perceptions they have about each other in terms of decision making, processes and even in the work methodology. In relation to these prejudices, they result in the labor and emotional imbalance of their employees. / Trabajo de investigación

Made available in DSpace on 2016-08-02T21:42:42Z (GMT). No. of bitstreams: 1 Edilene de Oliveira Pereira.pdf: 441079 bytes, checksum: f4f0ddb2ba4944e778f1d7cec3cb183f (MD5) Previous issue date: 2007-03-19 / The subject of this research is the Quality of Working Life (QWL) of public officers of the Health Department of Barra Mansa local government. It is a case study of quanti-qualitative, exploratory and descriptive nature that has as objectives to understand what QWL is for these public officers, to verify what are the perceptions they have concerning their own QWL and, to understand if in the public sphere it is possible to construct new senses for QWL which approach it to a commitment with collectiveness and life. Walton s QWL model, the analysis of instruments used in eleven other researches carried through several Brazilian education institutions and the collection of seven depositions of public officers, concerning their professional histories and general impressions on QWL have guided the elaboration of the instrument used in this research. 205 valid questionnaires have been collected, which were considered enough for the use of the factorial analysis as statistical method by software SPSS. Moreover, two depositions were collected, through opened interviews, which added to the seven already gotten, were used in the qualitative analysis of the results. The main joined results point that QWL of the searched public officers is reasonable or good, and that they associate it to a series of objective and subjective aspects of life at work. Many of them are within Walton s model, however some that had emerged the model does not enclose. It is exactly inside this gap that seems to be possible to construct new senses for QWL that approach it to a commitment with collectiveness and life, in a different logic of that individualist and instrumentalist that mark its origin in the private sector. From this point on, it is possible to think in participative public policies. / O tema desta pesquisa é a Qualidade de Vida no Trabalho dos funcionários públicos da Secretaria de Saúde de Barra Mansa/RJ. Trata-se de um estudo de caso de natureza quanti-qualitativa, exploratória e descritiva que tem como objetivos compreender o que é a QVT na ótica do funcionário público, verificar que percepções ele possui acerca de sua própria QVT e, a partir daí, compreender se na esfera pública é possível construir um novo sentido para a QVT que se aproxime de um compromisso com a coletividade e com a vida. O modelo de QVT de Walton, a análise dos instrumentos de onze outras pesquisas realizadas em diversas instituições brasileiras e a coleta de sete depoimentos dos sujeitos pesquisados, acerca de suas histórias profissionais, suas impressões gerais sobre a QVT, orientaram a elaboração do instrumento utilizado nesta pesquisa. Coletaram-se 205 questionários válidos quantidade suficiente para a utilização da análise fatorial como método estatístico, por meio do software SPSS , além de mais dois depoimentos, em entrevistas abertas, os quais, somados aos sete já obtidos por ocasião da preparação do instrumento de pesquisa, foram utilizados na análise qualitativa que também se fez. Os principais resultados encontrados apontam que a QVT dos funcionários públicos pesquisados é de razoável a boa e que eles associam QVT a uma série de aspectos objetivos e subjetivos da vida no trabalho. Muitos deles estão presentes no modelo de Walton, porém emergiram alguns que vão além do que o modelo abrange. É exatamente nesta lacuna que parece ser possível construir novos sentidos para a QVT que a aproximam de um compromisso com a coletividade e com a vida, numa lógica diferente daquela individualista e instrumental que marcam sua origem no setor privado. A partir daí se abre a possibilidade de se pensar em políticas públicas participativas.

Introduktion: Pandemin och dess konsekvenser innebar flera år av utmaningar på alla nivåer i samhället. Det var särskilt utmanande för ledare att styra sin organisation i rätt riktning då framtiden var oviss och förändringen var oundviklig. Ledarskap påverkas av flera faktorer, varav en avgörande faktor är kontexten. Tidigare forskning framhåller betydelsen av kontexten för att bestämma vilken ledarskapsstil som fungerar bäst. Coronapandemin skulle kunna anses utgöra en sådan kontext där ledare snabbt behövde anpassa sig för att möta de nya kraven. Coronapandemin medförde även utmaningar för ledare att hantera medarbetares välmående. Vår studies relevans bekräftas av tidigare forskning, vilka framhåller behovet av mer forskning för att förstå distansens påverkan på ledarskapet. Vidare blir vår studie särskilt relevant eftersom det är få studier gjorda i Sverige, vilket gör det intressant att undersöka landets unika strategi och dess effekter på ledarskapet i denna kontext. Tidigare forskning framhåller att betydelsen av att förstå effektivt ledarskap har ökat under coronapandemin, och att det är viktigt att ompröva och utveckla befintliga ledarskapsteorier med tanke på de kontinuerliga förändringarna i dagens samhälle.   Syfte: Vår studies syfte är att bidra till ökad förståelse för hur svenska ledare, till följd av införandet av restriktionen gällande att arbeta hemifrån, har anpassat sin ledarskapsstil i en extraordinär situation.   Teoretisk referensram: Den teoretiska referensramen bygger på tidigare studier och teorier om psykosocial arbetsmiljö samt ledarskapsstilarna: transaktionellt-, transformativt- och situationsanpassat ledarskap som vi anser är relevanta för vår studie. Vidare ges även en introduktion till området organisation och distansteorierna presenteras.   Metod: Vår studie genomförs med ett abduktivt angreppssätt och en kvalitativ forskningsmetod. Ett målinriktat urval används för att finna respondenter som uppfyller förutbestämda kriterier. Data från sju respondenter samlas in genom semistrukturerade intervjuer som sedan transkriberas. Avslutningsvis analyseras insamlad data med hjälp av en tematisk analys.   Slutsats: Coronapandemin verkar inte medfört att grunden i ledarnas ledarskap har förändrats i någon större utsträckning. Coronapandemin har dock ställt helt andra krav på ledarna under distansarbetet som i större utsträckning behövt ta hänsyn till medarbetarnas välmående och ta mer ansvar för de sociala delarna som medarbetarna har gått miste om till följd av distansarbetet. I motsats till tidigare forskning, fann vi att tilliten inte blev lidande till följd av distansarbetet. Resultatet indikerade även att respondenterna tidigare erfarenhet av att leda på distans och bättre digitala förutsättningar hade en påverkan på hur smidigt omställningen till att arbeta på distans har kunnat ske.