This thesis investigates the introduction of new information management strategies intended to promote an informational approach to management at the operational health service level in low-income countries. There is a lack of in-depth empirical research into the health information systems planning and implementation process in low-income countries which develops an understanding based on existing theory and research. Furthermore, a training package for managers, which is intended to strengthen health information management in low-income countries, has been introduced without independent evaluation. In order to understand the practice and attempts at improving information support to district level management in low-income countries, two ethnographic case studies are presented. The first follows the introduction of PHC MAP, the package mentioned, and the second follows the implementation of a non- computer-based health management information system in Uganda. The research methodology is informed by several approaches which fit within the interpretative, rather than the positivist tradition. Hence, the research question developed from the desire to understand and examine empirical situations. Furthermore, an exploratory approach was utilised rather than identifying theoretical frameworks prior to the field investigation. After the initial fieldwork, the diffusion of innovation framework, the concept of organisational forces existing in dynamic equilibrium, and different information systems development methodologies proved useful in interpreting the evidence collected. My research indicates that the design of PHC MAP and the health management information system focused on technological issues, to the detriment of the wider issues of technological innovation management, and organisational change. The implications of this research, for the practice of introducing new information strategies in order to develop an informational approach to management, are explored.

The factors that influence the ultimate level of success or failure of systems development projects have received considerable attention in the academic literature. Two particularly significant areas of interest have been the importance of applying best practice during systems development and the need to explicitly consider organisational issues to ensure a positive organisational impact. However, despite the existence of a well developed best practice literature and an emergent organisational issues literature, many projects still fail. The record of the NHS has been particularly poor in terms of the successful development and implementation of information systems and it was thought that this area would provide a fertile domain for information system research. Whilst the use of information systems in community healthcare has increased greatly over the last ten years the majority of existing research has been conducted in acute hospital environments with little attention devoted to the community sector. Consequently, this research project has two main aims: To identify the key best practice variables and areas of organisational impact associated with the development, implementation and use of a Community Information System (CIS) in National Health Service Trusts; and to examine the relationships between these two sets of variables and the system's resultant level of effectiveness. This research project has a number of positive methodological attributes in that it studies a homogenous organisational sector using a common type of information system and so minimises the potentially confounding influences of sector and system. In addition, the research design involves a three stage approach, combining both quantitative and qualitative research approaches. The research project has produced several key findings. A positive relationship was identified between the adoption of best practice and system effectiveness and similarly, there was a positive relationship between the level of organisational impact and system effectiveness. In order to ensure a positive organisational impact it was found that the successful treatment of key organisational issues is required. In addition, two new variables have been identified, user ownership and positive user attitudes, that play an important mediating role in ensuring system effectiveness. Finally, it was also recognised that the adoption of best practice variables had a dual role, directly influencing the level of perceived system effectiveness but also as a method of effectively managing organisational issues, user ownership and user attitudes. In summary, this study has emphasised the importance of adopting best practice and assessing and managing organisational impact during a community information system development project to ensure system success. These results will be of particular interest to practising IM&T Managers in the NHS and to the wider academic community. A series of practical recommendations are presented at the end of the thesis.

Due to the increasing economical significance of information services the thesis attempts to map possible payments models (revenue streams) and compile relevant selection criteria. First part is therefore dedicated to clarify the very basic terms, such as general and information service, followed by a description of web services as an implementation of their particular subset. This somewhat more technically and technologically oriented chapter covers standards as XML-RPC, SOAP, REST, WSDL and UDDI. Next part's goal is to explore the most important non-functional aspects of information services operation, including QoS and security, guaranteed by outlined SLA contracts. To meet these requirements, additional infrastructure components are needed, such as an identity management, monitoring, metering and accounting. Different pricing strategies, involving differentiation and bundling, are followed by an analysis of possible payment models themselves, divided to both revenue (transactional, subscription, register, licensing, one-time) and non-revenue (provider-supported, advertisement, freemium) based. Covered models are briefly described and their advantages and disadvantages proposed, as well as their infrastructure prerequisites and key metrics. The final chapter compiles relevant selection criteria and uses them to compare the chosen models, so that providers are given a guide when dealing with a service pricing.

Thesis (D. Phil.(Information Science))--University of Pretoria, 2009. / Includes bibliographical references (leaves 237-250).

Thesis (MPhil)--Stellenbosch University, 2013. / ENGLISH ABSTRACT: In the New Information Economy, government institutions must reorganise themselves to leverage their resources for sustainable growth and to compete in the global market place. According to some authors, successful organisations tend to be those that rely on their ability to innovate, use information constructively and leverage employee competencies to create sustainable growth rather than focusing on buildings and machines. In this research, the effective use of an Information Orientation Strategy for the improvement of service delivery in the South African government departments and in the Department of International Relations and Cooperation in particular, will be investigated. Some private organisations and a few public organisations have learned to use information effectively to achieve higher business performance. However, a sizeable number of public organisations are still operating within the paradigm of the old economy. The latter organisations, through their leadership, must learn to ensure that information is used to compete effectively throughout the organisation. They must start to collect information about the activities of their: competitors, clients and alliance partners in order to improve services, grow partnerships, and to respond to clients and customers in a more intelligent and speedier manner. The change in the effective use of information in an organisation starts at the top - that is, with the mindset and attitude of senior management. They need to start viewing information as a valuable resource which through interaction with information capabilities, form an information orientation (IO), which can predict and improve business performance. In order to attain a mature IO, an organisation must concurrently improve all the dimensions of the IO paradigm, namely: information management practices, information technology practices and information behaviours and values. The drive to a mature IO must be people-centred, to ensure that such people are predisposed to a culture of proactive use of information and sharing. This requires leadership to: develop corporate information values and behavioural norms; demonstrate such information behaviours in conducting their duties; provide competency training for improving skills and knowledge and link the two to performance management; introduce incentives and monetary and non-monetary rewards to reinforce the new values. This, in turn, will pave the way for the implementation of good information management practices and the use of information technology to support new initiatives. An organisation, by following this path, will be able to attain a higher IO and from this, an improved level of business performance such as: a superior organisational image and reputation, better service innovation, superior financial performance and greater business/service growth. The transition to the IO paradigm must commence with leadership providing an overarching information strategy to map out how the organisation intends to create value from its information-based assets. In the process of developing an information strategy, senior management must, amongst other aspects, evaluate the organisation’s strategic and capability mix, review the relationships between the strategic priorities and information capabilities, and determine how they will replace some of the traditional/outdated organisation capabilities and to implement an informationcapabilities maximisation effect. Most importantly, it must set the agenda for action and ensure its implementation and renewal. Information, as an important resource for an organisation, requires a strategy of its own. It is no longer feasible in the New Information Economy to manage successfully without a fully integrated information strategy on how an organisation will generate value from its information assets. / AFRIKAANSE OPSOMMING: In die Nuwe Informasie Ekonomie word daar van organisasies verwag om hulself te herorganiseer om sodoende die hefboom effek van hul hulpbronne in die globale mark omgewing optimaal te benut vir ‘n kompeterende voordeel. Volgens sommige skrywers, word suksesvolle organisasies gekenmerk as diesulkes wat voortdurend staatmaak op hul vermoëns om te innoveer, om informasie konstruktief te gebruik en om hul werknemer bevoeghede te hefboom om volhoubare groei te bewerkstellig eerder as om staat te maak op geboue en masjinerie. Sommige private sektor organisasies en ‘n klein aantal publieke sektor organisasies het al geleer om beter besigheidsprestasie te bereik deur informasie effektief te gebruik. Daar is egter nog ‘n groot aantal publieke sektor organisasies wat nog steeds hul besigheid bedryf binne die paradigma van die ou ekonomie. Laasgenoemde organisasies moet deur beter leierskap leer om informasie regdeur die organisasie vlakke te gebruik om effektief te kan meeding. Hulle moet begin deur informasie te versamel oor die aktiwiteite van hulle konkurente, kliënte en alliansie vennote om sodoende beter dienslewering te verseker en om vennootskappe met kliente te groei vir die ontwikkeling van slimmer en vinniger metodes. Die verandering na ‘n fokus op die effektiewe gebruik van informasie in ‘n organisasie begin bo, m.a.w. die houding en ingesteldheid van senior bestuur t.o.v. informasie gebruik. Dit is nodig dat hierdie sektor, toenemend informasie as ‘n waardevolle hulpbron, waardeur interaksie met informasie vermoëns, ‘n informasie oriëntasie (IO), wat prestasie kan voorspel en verbeter, gevestig kan word. Vir ‘n organisasie om ‘n volwasse IO te bereik, moet so ‘n organisasie gelykmatig aan al die dimensies van die IO paradigma, naamlik, goeie informasie bestuurs praktyk, goeie informasie tegnologie praktyk en goeie gedrag en waardes t.o.v. informasie, voldoen. Die strewe na IO volwassenheid moet egter mens-gesentreerd wees, om te verseker dat werknemers van ‘n organisasie voortdurend bedag sal wees op ‘n pro-aktiewe kultuur t.o.v. die gebruik en verdeling van informasie. Om dit te kan vermag sal leierskap benodig word wat, ko-operatiewe informasie waardes en gedrag in die uitvoering van pligte beklemtoon; wat bevoegdheidsopleiding vir die verbetering van bedrewenheid en kennis sal voorsien; wat koppeling met prestasie van voorafgaande sal instel en wat insentiewe en vergoeding, beide finansieel en nie-finansieel, vir die uitleef van die nuwe waardes sal aanbied. Op sy beurt sal dit die weg baan vir die implementering van goeie informasie bestuurspraktyk en die gebruik van goeie informasie tegnologie om steun te gee aan die nuwe inisiatiewe, bewerkstellig.‘n Organisasie wat hierdie strategie volg om ‘n beter IO en ‘n beter besigheidsprestasie te behaal sal dan daadwerklik ook ‘n superieure organisasie beeld en reputasie, beter dienslewerings innovasie en beter besigheidsgroei demonstreer. Die oorgang na die IO paradigma moet by leierskap begin; leierskap wat ‘n oorhoofse informasie strategie, wat aandui hoe die organisasie van plan is om hierdie waarde uit sy informasie-gebaseerde bates te kan skep, daar sal stel. Gedurende die informasie strategie ontwikkelings proses moet senior bestuur onder andere die organisasie se strategiese vermoëns mengsel evalueer en die verwantskappe tussen die strategiese prioriteite en die informasie bevoegdheid evalueer en dan bepaal hoe hulle van die tradisionele/uitgediende vermoëns gaan vervang om ‘n informasie vermoënsmaksimaliserings effek te verkry. Baie belangrik is die daarstelling van ‘n agenda vir aksie en om die implementering vir hernuwing daarvan te verseker. Kortliks gestel, informasie as ‘n belangrike hulpbron en bate vir die organisasie verdien ‘n strategie van sy eie. Dit is nie meer moontlik om in die era van die Nuwe Ekonomie suksesvol te bestuur sonder om ‘n geïntegreerde strategie van hoe die organisasie waarde uit sy informasie bates wil genereer daar te stel nie. In hierdie navorsing word die effektiewe gebruik van ‘n informasie oriëntasie strategie vir die verbetering van dienslewering in die Suid Afrikaanse publieke sektor in die algemeen en in die Department of International Relations and Cooperation, meer spesifiek, ondersoek.

This thesis deals with development and implementation of program which enables DVB transport stream service information analysis. Theoretical part is focused on MPEG2 source coding of video signal and multiplexing into DVB transport stream. Practical part deals with program’s individual software modules implementation, which are used for data reading, their processing and presentation in form of service information. The program enables analysis of service information from live terrestrial television broadcasting DVB-T by PC card TechniSat AirStar 2 usage.

The aim of the research was to investigate the current state of scientific and technological (S&T) information service provision in Thailand with a focus on its role of supporting research and development. The ultimate goal of the research was to develop a service model(s) which could aid the modernisation of the S&T information service. The information policies and strategic management at national and institutional levels were examined together with present and future roles in service provision and barriers to S&T information development. The research framework was constructed on the basis of theoretical models of the provision and management of effective information services. The institutions which participated in this research included 46 academic and special libraries in Thailand, hereafter called S&T information centres, and two funding agencies. The data were collected using a variety of research tools, employing both quantitative and qualitative methods, namely, questionnaires, semi-structured interviews, and focus groups. The questionnaires were distributed to five groups of respondents: executives, managers, librarians or staff, end-users, and executives or policy-makers of funding agencies. Two hundred and eighty-nine questionnaires were sent by post to 45 S&T information centres and two funding agencies whilst 703 questionnaires were also distributed to end-users. Interviews were performed with 55 executives and library managers. Three focus groups were organised on different topics, with a total of 36 participants. The major findings showed that national information policy in relation to S&T information was still relatively ineffective with roles and responsibilities of stakeholders not explicitly identified. In general, the results showed that institutional information policies exist but weak communication between executives, managers, and staff caused problems with implementation and interpretation. Most S&T centres were found to have strategic plans. The focus of these were on issues of integrated ICT infrastructure, acquisition of electronic resources, service improvement, communication with users and feedback, user education, cost effective use of resources, E-library transition and knowledge sharing. The development of resource sharing via computerised networks was considered to be paramount; progress to date was thought to be slow due to a lack of policies at national and institutional levels. Users' information literacy was still found to be an issue, particularly in respect of making effective use of electronic resources. The thesis provided recommendations for a national network for S&T information provision to be designed and managed by a hosting provider.

Social service’ information is crucial for a client’s possibilities to participate and influence. In this survey study we focus on the social workers’ relation to information:  What are the prerequisites for informing and how do they use their discretion? Previous research has shown communication problems due to insufficient or inadequate information material. Organizational support and social worker/client relationship have been shown as important factors for participation. The meaning and use of concepts such as participation and influence has also changed over time. No similar study has been carried out before, which makes the present study explorative. Through a mixed method questionnaire, we have tried to capture 125 respondents’ experiences of and attitudes to the clients' need for information. The study shows previously unidentified circumstances. One is that the vast amount of information provided to the client is perceived as a problem in itself. Another is the social workers’ emphasis on the clients’ understanding of the information. We perceive these circumstances as a sign of a juridification of social work, partly as a result of a cooptation process. Social service incorporate new elements in a way that strengthens the organisation's power at the expense of the street level bureaucrats’ discretion.

The main goal of this thesis is to analyze a specific business process in CeWe Color Company. The thesis consists of theoretical, analytical and practical parts. In theoretical part are explained the basic concepts and approaches in the field of logistics. The following describes some of the specific elements of the logistics chain – customer service, information system of logistics and the distribution channels. The analytical part focuses on analysis the internal and external environment of the company and describes and analyses the company’s current situation. Current situation is reviewed and shortcomings are identified. At the end of work are proposed the concrete suggestions for improvement, including their benefits and conditions of realization.

Submitted by SBI Biblioteca Digital (sbi.bibliotecadigital@puc-campinas.edu.br) on 2017-08-08T12:17:56Z No. of bitstreams: 1 PABLO GULIAS RUFINO DE FREITAS.pdf: 2140333 bytes, checksum: 1e937a0df855e15ff38bbf36da286844 (MD5) / Made available in DSpace on 2017-08-08T12:17:56Z (GMT). No. of bitstreams: 1 PABLO GULIAS RUFINO DE FREITAS.pdf: 2140333 bytes, checksum: 1e937a0df855e15ff38bbf36da286844 (MD5) Previous issue date: 2017-05-02 / Pontif?cia Universidade Cat?lica de Campinas ? PUC Campinas / Traditionally, Information Security (IS) and Quality of Service (QoS), which means the capacity of a service to satisfy the needs of a user, have been considered separately, with different purposes and needs. However, the service levels that are advertised and expected for both are strongly linked. In this sense, despite the improvement in the performance of communication and of the confidentiality, integrity and the availability of data trafficked having greater premise, there still is no standardization for the joint and efficient use of IS and QoS. There are also no defined metrics or indicators that allow for this grouped measurement. This study proposed and tested a model for the management of communication networks, based on the best practices of the library for Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL), having the novelty of using the information security risk management process, from the 27005 (Risk Management) standard, in conjunction with a list of requirements checks of QoS and controls from the 27002 (Code of Practice) standard. This study looks to find the equilibrium between IS, performance and productivity. The results obtained showed the effectiveness of this proposal decreasing by approximately 16%, the number of incidents directly linked to IS and QoS, detected and solved in a proactive manner. / Tradicionalmente, Seguran?a da Informa??o (SI) e Qualidade de Servi?o (Quality of Service (QoS)), que significa a capacidade de um servi?o para satisfazer as necessidades do usu?rio, t?m sido consideradas, separadamente, com diferentes prop?sitos e necessidades. No entanto, os n?veis de servi?os anunciados e esperados por ambos est?o fortemente ligados. Nesse sentido, apesar da melhoria no desempenho da comunica??o e da confidencialidade, integridade e disponibilidade dos dados transportados serem premissas maiores, ainda n?o h? uma padroniza??o para um uso conjunto e eficiente entre SI e QoS. Tamb?m n?o h? uma defini??o de m?tricas ou indicadores que possibilitem essa medi??o agrupada. No presente trabalho, prop?e-se e testa-se um modelo de gerenciamento de redes de telecomunica??es, baseado nas melhores pr?ticas da biblioteca de Gerenciamento de Servi?os de Tecnologia da Informa??o (GSTI), Information Technology Infrastructure Library (ITIL), tendo como novidade a utiliza??o do processo de gest?o de riscos de seguran?a da informa??o, da norma 27005 (Gest?o de riscos), em conjun??o com uma lista de verifica??es de requisitos de QoS e controles da norma 27002 (C?digo de pr?ticas). Este trabalho busca o equil?brio entre SI, desempenho e produtividade. Os resultados obtidos mostraram a efetividade da proposta com uma diminui??o aproximada de 16%, da quantidade de incidentes diretamente ligados ? SI e QoS, detectados e solucionados de forma proativa.