Made available in DSpace on 2015-04-16T14:48:52Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 1899134 bytes, checksum: af6c3f15332bd5027a7f28d2e52bc081 (MD5) Previous issue date: 2012-04-16 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Discussions between the theme of blood donation and social marketing are relevant as they contribute to the planning of public agencies and health institutions, in view of the inefficiency of recruitment and retention of donors processes that portrays the absence of understanding of behavioural aspects that influence individuals to adopt such conduct. Thus, the aim of this dissertation consists to understand the factors that influence the individuals to donate blood. Upon the presentation of the theoretical reference, a structural model was elaborated based on the relations between the models of blood donation, which is based on fifteen main hypotheses. The strategy used in this research was the data collection with the data analysis under a quantitative approach, using the application of structural equation modeling technique. The sample was of 346 people 100 students, 94 people in João Pessoa s city downtown, and 150 people from the internet. In general, two hypotheses were accepted, that deals with the influence of fear and reference group in predisposition of the individuals to donate blood. This suggests the necessity that the actions of social marketing to blood donation have to be focused on understanding the process of interaction between these constructs, turning the advertisement campaigns more elaborated to catch and retain blood donators. / As discussões entre a temática da doação de sangue e o marketing social mostram-se relevantes, à medida que contribuem para a o planejamento das ações de órgãos públicos e instituições de saúde, tendo em vista a ineficiência dos processos de recrutamento e retenção de doadores retratarem a ausência de compreensão dos aspectos comportamentais que influenciam os indivíduos a adotar tal conduta. Desse modo, o objetivo geral deste trabalho consiste em compreender os fatores que influenciam os indivíduos a doarem sangue. Mediante a apresentação do referencial teórico, um modelo estrutural foi elaborado com base nas relações entre os modelos de doação de sangue, o qual se constitui de quinze hipóteses centrais. A estratégia de pesquisa utilizada foi o levantamento, com a análise dos resultados adotando uma abordagem quantitativa, com a aplicação da técnica de modelagem de equações estruturais. A amostra da pesquisa foi de 346 respondentes, sendo 100 estudantes, 94 respondentes das ruas centrais de João Pessoa, e, 150 participantes via internet. De maneira geral, foram aceitas duas hipóteses, que tratam da influência do medo e do grupo de referência na predisposição dos sujeitos em doar sangue. Isto sugere a necessidade de que as ações de marketing social para a doação de sangue devem estar focadas em compreender o processo de interação entre estes construtos, tornando mais efetiva as campanhas elaboradas para captação e retenção dos doadores de sangue.

Made available in DSpace on 2015-04-16T14:49:06Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 1152474 bytes, checksum: 26700a7c34b11ab01884eb96bde9f8b1 (MD5) Previous issue date: 2013-03-04 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / The central theme of thesis lies upon alcohol consumption amongst young people, under a social marketing perspective. The research is justified by an analysis on the consumer as an agent who generates imbalance in the exchange system, deriving from excessive alcohol consumption in youth. This indication has as immediate consequence a broadening of the marketing view either as an activity or a knowledge, thus becoming an area oriented for the system s balance. This study aimed to analyze determining factors for alcohol consumption predisposition, to measure and to hypothesize, based on the theoretical model proposed. Hence, a literature review on prospective constructs which might influence alcohol consumption oh youngsters was carried. To enable the empirical research s operationalization, 322 questionnaires were administered, with young people from 18 to 30 years old. With presential application in the city João Pessoa. Generally speaking, result show that social reference (family and friends), sociability and personal satisfaction influence on the perceived risk, social stigmatization and feeling of self-confidence was found in the study s analysis context. In the study s final part, theoretical and practical implications are presented along with limitations and recommendations for future research. / Esta dissertação tem como tema central o consumo de bebidas alcoólicas entre os jovens, tratado sob a perspectiva do marketing social. A pesquisa é justificada por analisar o consumidor, como um agente que gera desequilíbrios no sistema de troca decorrentes do consumo excessivo de álcool na juventude. Esta indicação tem como consequência imediata a ampliação da visão do marketing enquanto atividade ou conhecimento, pois passa a ser compreendida como uma área orientada para equilibrar o sistema. O objetivo desse estudo foi analisar os fatores condicionantes da predisposição do consumo de bebidas alcoólicas, mensurar e levantar hipóteses com base em uma proposta de modelo teórico. Para isso foi desenvolvido uma revisão de literatura elencando os potenciais construtos que influenciariam os jovens a consumirem bebidas. Para viabilizar a operacionalização da pesquisa empírica, foram aplicados 322 questionários, com jovens entre 18 e 30 anos, com aplicação presencial na cidade de João Pessoa. De maneira geral, os resultados indicaram que a referência social (familiares e amigos), sociabilidade e satisfação pessoal influenciam na predisposição do consumo de bebidas alcoólicas, não tendo sido observada influência de outros elementos como risco percebido, estigmatização social e sensação de autoconfiança no contexto de análise do estudo. Ao final do estudo são apresentadas as implicações teóricas e práticas, bem como as limitações e recomendações de futuras pesquisas na temática em questão.

Problemas sociais complexos possuem causas profundas e relações intrincadas de causalidade. Eles surgem na intersecção das diversas esferas que fazem parte da vida moderna: física, biológica, cultural, política, social, econômica, tecnológica e ambiental. Além disso, desafiam as capacidades cognitivas limitadas dos seres humanos, pois atrasos, não-linearidades, resistência a políticas e complexas interações entre as diferentes partes de um sistema produzem consequências não previstas e padrões de comportamentos sistêmicos que são difíceis de antecipar. Por sua vez, incentivados pelo foco de curto prazo do sistema político, gestores públicos tendem a atuar sobre as partes mais visíveis dos problemas, que frequentemente não são suas causas, mas seus sintomas. As políticas que são geradas com frequência levam à piora dos problemas no longo prazo. O aprendizado em sistemas complexos, por outro lado, é prejudicado porque o feedback das políticas é tipicamente opaco e sujeito a distorções. Esta tese busca inspiração nas ciências da complexidade, no campo da dinâmica de sistemas, no marketing social e em campos do conhecimento relacionados para tratar da questão do desenvolvimento humano. Inicialmente são discutidas as características dos problemas sociais complexos, argumentando-se que disciplinas como o marketing social, baseadas em modelos mentais (mindware) individualistas, são inadequadas para lidar com esse tipo de problema. Defende-se a necessidade de um novo campo interdisciplinar (gestão de problemas sociais complexos), capaz de lidar com os desafios das sociedades modernas. Em particular, foca-se na replicação intergeracional do baixo desenvolvimento humano, discutindo-se os conceitos de pobreza, bem-estar e desenvolvimento humano, bem como as condições que favorecem o desenvolvimento de mecanismos psicobiológicos essenciais nos primeiros anos de vida. A discussão abrange os ecossistemas sociais que limitam as oportunidades para os pobres e reforçam estruturas viciadas que produzem stress tóxico e uma baixa atenção ao capital humano. Na tese, um diagrama de malhas causais identifica as malhas de feedback que explicam a persistência do fenômeno. Com base na discussão nos três primeiros capítulos, apresentam-se três modelos de dinâmicas de sistemas nos capítulos seguintes, cada qual abordando um aspecto do problema. O primeiro modelo, chamado de modelo Caped, enfatiza as capacidades essenciais de pais e crianças, bem como as demandas do ambiente social que exaurem os recursos psicológicos dos pais. O segundo modelo amplia o escopo do primeiro e foca na explicação dos mecanismos pelos quais sociedades dominadas pela caça à renda (rent-seeking) e por instituições extrativas (em particular, o Brasil) produzem ecossistemas sociais viciados. Identifica-se o que parece ser um mecanismo central, o controle de narrativas (mindware). O terceiro modelo trata de mudança social em geral e objetiva descrever os canais e condições pelos quais ela ocorre. O modelo complementa os capítulos anteriores ao identificar como uma profunda mudança social objetivando a promoção do desenvolvimento humano poderia ocorrer. A tese contribui com o estudo do desenvolvimento humano por meio do emprego de um método que é talhado para modelar problemas sociais complexos. Ao identificar malhas críticas de feedback e processos essenciais nos níveis micro e macro, apresentam-se modelos integrativos que complementam as pesquisas feitas sobre o tema. Sob uma perspectiva prática, os modelos podem auxiliar no desenho de melhores políticas públicas e no desenho de modelos mentais (mindware) adequados para a discussão do desenvolvimento humano. / Complex social problems have multilevel roots and intricate webs of causation. They arise at the intersection of several of the spheres that comprise modern life: the physical, biological, cultural, political, social, economic, technological and environmental. They challenge the limited cognitive capacities of human beings, as delays, nonlinearities, policy resistance and complex interactions between the different parts of a system produce unforeseen consequences and patterns of systemic behaviors that are difficult to anticipate. Incentivized by the short-term focus of the political system, policy makers tend to act on the most visible parts of problems, which are often not causes but symptoms. They produce policies that often lead to worse conditions over time. Learning in complex systems, on the other hand, is hindered, because feedback from policies is typically opaque and amenable to distortion. This study draws on the complexity sciences, system dynamics, social marketing and related fields to address the issue of human development. We first explore the characteristics of complex social problems, showing that disciplines such as social marketing, based on individualistic mindware, are ill equipped to address them. The dissertation defends the need for a new interdisciplinary field (complex social problems management) capable of dealing with the challenging social problems of our times. In particular, we focus on the replication of low human development across generations, discussing the concepts of poverty, well-being and human development as well as the conditions that foster the development of essential psychobiological mechanisms in the first years of life. The discussion encompasses the social ecosystems that constrain opportunities for the poor and reinforce detrimental structures that produce toxic stress and low attention to human capital. A broad causal loop diagram summarizes the feedback loops that explain the persistence of this phenomenon. Based on the discussion in the first three chapters, we present three system dynamics models in the subsequent chapters, each one addressing an aspect of the problem. The first model, which we call the Caped model, focuses on parents\' and children\'s essential capabilities and on the social environmental demands that deplete parents\' psychological resources. The second model broadens the scope of the first and focuses on explaining why societies (in particular, Brazil) that are dominated by rent-seeking and extractive institutions produce detrimental social ecosystems. We uncover what seems to be a central mechanism, which is narrative (mindware) control. The third model deals with social change in general, and it aims to describe the channels and conditions by which that change occurs. It complements the analysis in the preceding chapters by identifying how a deep societal change toward the promotion of human development can occur. This dissertation contributes to the study of human development by employing a method that is suitable for modeling complex social problems. By identifying critical feedback loops and essential processes at the micro and macro levels, it provides integrative frameworks that complement research already conducted on the subject. From a practical perspective, the models can orient the design of better public policies and the design of adequate mindware for the discussion of human development.

Chaque année, une augmentation des opérations des sauveteurs en mer est observée. En 2015, une hausse de plus de 5% est constatée par rapport à l'année précédente. Des études révèlent que "la prudence n'est pas systématique" et qu'il existe un réel "déficit de conscience du danger". Il est souvent fait état de comportements qualifiés "d'irresponsables". Malgré de multiples actions de prévention déjà engagées depuis plusieurs années, le nombre d'accidents ne cesse de croître. Il semble donc qu'il faille d’abord comprendre et prévenir cette irresponsabilité, avant de faire appel de manière efficace à la responsabilité des plaisanciers. Or, la connaissance du concept même d’irresponsabilité, extrêmement parcellaire en Sciences de gestion, notamment en marketing, reste à réaliser ainsi que la compréhension des motivations à s’engager dans un comportement irresponsable. Cette recherche a pour objectif d’expliquer l’adoption de comportements irresponsables par les motivations qui les soustendent. Le premier chapitre présente le contexte maritime actuel ainsi qu’une revue de littérature pluridisciplinaire sur la notion d’irresponsabilité. Un cadre conceptuel de l’irresponsabilité est ensuite présenté dans le second chapitre permettant d’aboutir à un premier modèle théorique. Ce dernier sera progressivement enrichi dans un troisième chapitre par une analyse thématique de contenu de 16 entretiens semi-directifs. Le quatrième chapitre traite de la méthodologie employée pour tester ce modèle et le cinquième chapitre est consacré à la création d’une échelle de mesure des motivations à s’engager dans un comportement irresponsable ainsi qu’à la validation des autres instruments de mesure. Enfin, le sixième chapitre s’attèle au test du modèle et à l’approfondissement des résultats à travers une analyse typologique notamment. Les principaux apports théoriques et méthodologiques de notre recherche consistent en un enrichissement de la littérature du concept d’irresponsabilité et en la création d’une échelle de mesure des motivations à s’engager dans un comportement irresponsable. Sur le plan managérial, cette recherche permet une meilleure compréhension des plaisanciers et l’élaboration de préconisations dans le domaine du marketing stratégique et opérationnel afin d’améliorer l’efficacité des campagnes de prévention maritime. / Every year, rescue operations at sea are increasing. In 2015, there was 5% more rescues than the previous year. Studies reveal that "caution is not systematic" and that there is a real “dangerconsciousness deficit". Usually, they are often referred to "irresponsible" behaviours. Despite of many prevention actions over the past several years, the number of accidents continues to grow. Therefore, it seems important to understand and prevent this irresponsibility first, in order to use the responsibility of boaters more efficiently. The concept of irresponsibility and its motivations are poorly understood in management sciences, and especially in marketing. The purpose of this research is to explain irresponsible behaviours of sailors through their motivations. A review of the literature and two empirical studies have been conducted. The first chapter presents the current maritime context as well as a multidisciplinary literature review on irresponsibility. A conceptual framework of irresponsibility is presented in the second chapter, explaning how it leads to a first theoretical model. This model is improved in the third chapter through the qualitative study : a thematic analysis of content of 16 semidirective interviews. The fourth chapter presents the methodology used to test the model. The fifth chapter is about the creation of « the motivations to irresponsible behaviours » scale, and the validation of the other measuring instruments. The final chapter presents the test of the model and a typological analysis. This research brings a contribution to the literature about the concept of irresponsibility and the measurement of its motivations. This research allows a better understanding of boaters behaviours and suggests some improvements of the maritime prevention campaigns.

This study aimed to provide South African public relations professionals with insights into the use of the Social Media News Release (SMNR) as a PR 2.0 tool that has the potential to elicit consumer-driven dialogue in social media channels about information, a brand, product or service advocated by the particular social media news release. Drawing on literature from fields such as public relations, new media studies, marketing, and consumer studies, an analysis of two South African SMNR case studies was conducted including the Samsung Omnia i900 SMNR and the Standard Bank Pro20 2008 and 2009 SMNRs. An in-depth content analysis applying limited designations analysis and detailed assertions analysis techniques was performed on selected content from the dedicated social media platforms linked to in the SMNRs to determine the origins, tone and thematic nature of communications on the platforms. A total of 2071 messages was analysed by means of content analysis across six social media platforms in the two case studies. In order to triangulate and support data, an online survey was conducted with 43 social media users as respondents in order to determine social media users’ interactions with the social media platforms and SMNRs. The study found that the social media platforms linked to the SMNRs in the two case studies largely successfully elicited and hosted social media user-generated conversations about the themes advocated by the SMNR. The Blog, Facebook and YouTube platforms proved to be most successful in generating social media conversation, while the Flickr, Twitter and Delicious platforms were less effective among South African consumers. It was found that social media news releases are likely to elicit consumer-driven dialogue on the dedicated social media platforms linked to by the SMNRs if the platforms are managed correctly. Factors that were identified as important management considerations include ensuring the relevancy and timeliness of content on the social media platforms, the involvement by the platform creator in stimulating and encouraging participation from social media users where necessary, as well as the swift response to user comments, deleting of spam comments and pro-active management of negative perceptions that may arise from user comments on the platforms.

Document highlights the key moments of social marketing in the Czech Republic and its recent development. The second part is about some projects of Czech Railways in the field of social responsibility. By this projects would the company like to built a positive image. The practical part is focused on specific project "Preventive train". This project informs young people (in the age from 13 to 19) about potential hazard in the field of railway. Czech railways want to improve their image (by this project), as a socially responsible company.

The aim of the diploma thesis "New media and their use in public awareness campaigns" is to formulate guidelines and recommendations for the use of new media in awareness campaigns. The the methods of analysis and synthesis are used in this thesis. The thesis is divided into four chapters. The first chapter deals with new media in terms of marketing communications. The second chapter focuses on the definition of social marketing and public awareness campaigns. The third chapter deals with the analysis of four public awareness campaigns that have been used new media. The fourth chapter presents the principles and recommendations for more effective use of new media in public awareness campaigns. Respect for these principles and recommendations shoult help to future effective use of new media.

The aim of this work is to analyze the marketing context and social impact of cultural and educational project implemented by civil associations or other nonprofit organizations. It also includes an explanation of event marketing, social marketing and other expressions needed for the practical part. The thesis deals with from practical point of wiev about phases of the project with description of the first phase, which was already carried out and presents the proposal to implement the remaining two phases, which are planned to be put into effect in the autumn of 2011. The project is interesting because it blends educational and cultural aspect with the achievement of non-profit goals. Finally, there is an analysis of so-called probe into the consumer environment based on the requirements of the sponsor of the project.

The importance of NGOs has been on the rise since the World War II. Amnesty International is one the best-known human rights nongovernmental organizations which has been globally successful in human rights agenda setting. This Diploma thesis analyzes the common features of three selected successful Amnesty International campaigns and aims to determine key attributes that can help to reach the goals of human rights campaigns.

This thesis is devoted to the lifestyle of the Czech population. The empirical research aims identify key characteristics of lifestyle of the Czech population, show the range of approaches to health, find out in what ways the Czech population cares about health, study to what extent Czechs respect the principles of a healthy lifestyle and investigate how well informed Czechs are about health. The theoretical part of this study consists of analyzing specialized literature in order to provide a comprehensive definition. Then using a number of previous studies it maps the risk behavior of the Czech population in relation to non-communicable diseases that can be caused by unhealthy lifestyle. The empirical part of the thesis provides tentative answers to the questions mentioned above. That is done by analyzing survey data complemented by an analysis of data provided by Marketing & Media & Lifestyle. The analyses concern both the entire Czech population and subsequently three selected sub-groups of respondents: (1) those who consider their lifestyle as healthy, (2) those who do not, and (3) a category of young people.