Thesis (MTech (Business Administration in Project Management))--Cape Peninsula University of Technology, 2017. / The beginning of the 2011 academic year in South Africa saw a number of Institutions of Higher Learning introducing online registration for their students. The efficiency and effectiveness of Information Systems is increasingly becoming a necessity and not an option for many organizations. An information system should be able to allow end users to access information easily and navigate with ease. The selected University of Technology (UoT) in this research is one of the largest public institution of higher learning in the Western Cape Province and boasts of an enrolment of more than 30 000 students per academic year. An observation was made that, during registration students stand in long queues waiting to register or for assistance to register. The system tends to ‘freeze’ whilst students are registering and students are in most cases unfamiliar with the system interface. They constantly have to enquire what to do next when going through online registration process. This study adopted a quantitative approach. The study uses constructs of the updated DeLone and McLean IS success model (2003) to analyse and explain the student’s perceptions of the online registration system. The research was undertaken to establish the student’s perceptions of the online registration system. This research identifies the challenges and success factors of introducing an online registration system, from a students’ perspective, whilst highlighting the extent to which this system has been able to solve problems associated with the manual registration era. The study seeks to assist management and those responsible for managing the current system to determine how well the system is working or not working to achieve user satisfaction. It will also assist them going forward on what to consider before, during and after implementation of an information system. Stemming from the findings of this study, recommendations were made such as making online registration available on mobile devices, online registration orientation can assist students navigate the system easily. The UoT should also consider thorough training for staff that assist students during registration to ensure good service quality.

This qualitative case study explored with a sample of first-generation students the factors that aided or impeded their pursuit of a degree before the pandemic, factors that impacted them during the crisis and any differences in their experiences at elite vs. non-elite schools. The rationale for the study was based on the researcher’s objective to uncover ways to help these students navigate through higher education. The researcher assumed increased understanding of the reality of a first-generation student during the pandemic would help universities design better supports to meet these students’ needs. The sample was composed of 27 first-generation undergraduates who attended 15 public and private universities across the U.S. The data collection methods were interviews and a focus group, including demographic and statistical data supplied by the participants. The data from the interviews and focus group was coded and organized according to the research questions. Analysis, interpretation and synthesis of the findings were organized by 2 analytic categories based on the conceptual framework: a) supports and barriers influencing first-generation students’ pursuit of a degree before the crisis and b) the relationship between first-generation students’ needs and their ability to pursue a degree during the pandemic. This research revealed that factors, such as how they prepared for college, environmental influences after enrollment and personal traits, either enabled or impeded first-generation students’ pursuit of a college degree before the pandemic. During the crisis, these students reflected on the value of a degree, in relation to the availability of college support services and their level of satisfaction with online education. Therefore, many participants reported their struggles during the pandemic helped them learn how to succeed. Finally, selectivity of the universities and availability of public funding had no material impact on how they met the needs of first-generation students during the pandemic. Recommendations are offered for universities and education policy makers to provide advisory services over 4 years, family workshops and mentors to assist with social supports. Recommendations for students and their families include guidelines for how students can achieve more effective two-way communication with their universities. Recommendations for future research are also included.

Thesis (MCur)--Stellenbosch University, 2015. / ENGLISH ABSTRACT: he sexual health clinic at Stellenbosch University is attended by staff members and students. Yet, limited evidence exists regarding the views and expectations of the clients on service delivery at the sexual health clinic. The aim of the study was to explore the experiences and perceptions of clients attending the sexual health services offered at the campus health clinic. The following objectives were set:  To explore the experiences and perceptions of the clients attending the sexual health service on service delivery.  To identify the needs of the clients attending the sexual health service A descriptive qualitative approach was applied utilizing in-depth interviews. A sample of n=15 was drawn through purposive sampling and data saturation was achieved with the sample. Since the researcher is employed as a registered professional nurse at the clinic, data collection was completed by a researcher not affiliated to the university. Data was analyzed utilizing an interpretive approach. All applicable ethical principles such as anonymity, confidentiality and privacy were taken into consideration. The validity of the findings was enhanced through efforts to attain credibility, transferability, dependability and conformability. The findings of the study revealed that accessibility of the clinic is influenced by the geographical location of the clinic and that marketing and awareness of services requires attention. Other themes that emerged were operational hours, waiting period, building relationships, consultations and financial implications. / AFRIKAANSE OPSOMMING: Die seksuele gesondheidskliniek by Universiteit Stellenbosch word deur personeel en studente besoek. Daar is egter min bewyse oor die sieninge en verwagtinge van die kliente aangaande dienslewering by die seksuele gesondheidskliniek. Die doel van die studie was om die ervaringe en sieninge van kliente wat die seksuele gesondheidsdienste bywoon, aangebied deur die seksuele gesondheidskliniek, te ondersoek. Die volgende doelwitte was gestel:  Om die ervaringe en sieninge van kliente aangaande dienslewering by die seksuele gesondheidskliniek te ondersoek.  Om die behoeftes van die kliente wat die seksuele gesondheidsdienste bywoon, te identifiseer. ʼn Beskrywende kwalitatiewe benadering was toegepas deur van in-diepte onderhoude gebruik te maak. ʼn Steekproef van n=15 was deur doelgerigte steekproefneming verkry en data-versadiging was met die steekproef bereik. Siende die navorser as ʼn geregistreerde professionele verpleegster by die kliniek in-diens is, was data-versameling deur ʼn navorser wat nie aan die universiteit verbonde is nie, voltooi. Data was deur ʼn interpreterende benadering geanaliseer. Alle verwante etiese beginsels soos anonimiteit, vertroulikheid en privaatheid was in berekening geneem. Die geldigheid van die bevindinge was versterk deur pogings om geloofwaardigheid, oordraagbaarheid, betroubaarheid en bevestigbaarheid te verkry. Die bevindinge van die studie het getoon dat die toeganklikheid van die kliniek beïnvloed word deur die geografiese ligging van die kliniek en dat bemarking en die bewusmaking van dienste aandag benodig. Ander temas wat na vore gekom het, is operasionele tye, wagperiodes, verhoudinge, konsultasies en finansiële implikasies.

An interpretative philosophical framework was applied to a case study to document the particular experiences and perspectives of ten women engineering transfer students who once attended a community college and are currently enrolled in one of two university professional engineering programs. This study is important because women still do not earn as many engineering baccalaureate degrees as men and are underrepresented in the engineering labor market. There is also a shortfall of domestic engineers entering the workforce. Community colleges are an essential part of the engineering baccalaureate degree pipeline and well-positioned to fill this void as feeder institutions. Data was collected from one-on-one and follow-up focus group interviews and addressed three research questions: (a) What were their community college experiences, (b) what should community colleges continue to do to support women engineering transfer students, and (c) what can be done to improve community college engineering transfer programs, especially for women? This study has limited broad generalization, but adds another dimension to existing research pertaining to community college transfer and women engineering students (Stake, 1995). Two main themes emerged from the study participants: the affect of curriculum and instruction, and student survival strategies and support. Common thematic experiences supporting the affect of curriculum and instruction main theme are: (a) Accessible and approachable staff, (b) prepared with foundational knowledge, (c) different grading methods, (d) loved math and science courses, and (e) subtle forms of biases. The student survival and support strategies main theme was supported by four common thematic experiences: (a) Engineering student study groups, (b) community college engineering faculty advising, (c) self-advising, and (d) tutoring. Study participants suggested that community colleges continue to support women engineering transfer students with the following strategies: (a) Provide a caring and available staff, (b) keep small classes, (c) align and synchronize curriculum, and (d) provide tutoring services. They suggested the following improvements: (a) Connections with other engineering students, (b) increase student outreach and career awareness activities, (c) expand academic advising, (d)provide additional financial aid, and (e) offer additional engineering courses at the community college. / Graduation date: 2012

Students are now viewed as customers in many colleges, altering the way in which services are rendered and adding a new dimension to the strategic planning of colleges. Satisfaction is a factor now that students have more choices in higher education. It is time to investigate how student services are delivered and ensure the student's best interest is being served. A transition in higher education occurred when education became more secular and larger numbers of people pursued postsecondary degrees. Several social and federal initiatives caused a surge in higher education. Students who were previously excluded from higher education were welcomed in community colleges. Student services began to focus on the personal and academic development of "the whole student." This study identified how satisfied students are with student services at Tomball College. Additionally, employees were surveyed on their perception of student satisfaction. Gaps were identified and recommendations suggested. The adapted SERVQUAL instrument, consisting of 23 questions, was used to solicit electronic responses from students and employees regarding satisfaction in 10 areas of student services. Three focus groups consisting of students, faculty/staff, and deans/directors were convened to follow-up on electronic survey responses. The significance of this study is that student services providers will be aware of student satisfaction. Providers often think because they spend so much time and effort planning and organizing that students are satisfied. This study can be used as a tool to improve communication within the college.

This study focuses on the challenges faced by U.S. college students who identify as gay or lesbian and choose to study abroad in Latin American countries. The focus is on the challenges to the formation and negotiation of a gay or lesbian identity in a new cultural construct. The study incorporates information from identity development and identity negotiation perspectives in an effort to explain the problems that these students face. There is also an emphasis placed on how these students receive support while on site, and how these supports help students continue a successful negotiation of a gay or lesbian identity while in a new cultural environment. Recommendations for providing effective support to gay and lesbian students are included.

Thesis (MEdPsych)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: The researcher wished to ascertain what challenges mature, part-time, postgraduate Masters students faced. The research project focussed on the challenges faced by mature, part-time, postgraduate Masters students, in particular those challenges concerning their higher education institution. The interview schedule questions were based on the main challenging domains as revealed in the literature review. The researcher also gave the students the opportunity to voice any other challenges/support that was not covered in the interview schedule. The interview schedule was used at the face-to-face interviews and e-mailed to students that were unable to have interviews. The researcher used Qualitative Research Design so she could elicit verbal/written, descriptive accounts of students' experiences of challenges and support at their higher education institution. The focus points allowed the researcher to gather much information with regard to the support the students got in the challenging domains namely; Home, Family, Work, Colleagues, Social, Financial, Institution and any Other Challenges/Support. The mature, part-time, postgraduate Masters students felt they needed more support in various areas as well as from their institution of higher education. The researcher's aim is to bring the challenging domains and findings to the attention of those concerned with student support and recommend some support measures that could be adopted. Further research topics were also put forward. / AFRIKAANSE OPSOMMING: Dit was die navorser se wens om te bepaal watter uitdagings volwasse, deeltydse, nagraadse Meestersgraad studente in die gesig staar. Die navorsingsprojek het gefokus op die uitdagings wat ondervind word deur volwasse, deeltydse, nagraadse Meestersgraad studente veral uitdagings aangaande hoër opvoedkundige instellings. Die onderhoud skedule vrae is gebaseer op die hoof uitdagende areas soos getoon in die Literatuur Oorsig. Die navorser het ook die studente 'n geleentheid gegee om enige ander uitdagings of vorme van ondersteuning te noem wat nie in die onderhoud skedule gedek is nie. Die onderhoud skedule is gebruik in persoonlike onderhoude wat ook ge-epos is aan studente wat nie die onderhoude kon bywoon nie. Daar is gebruik gemaak van Kwalitatiewe Navorsing sodat die navorser die nodige verbale/geskrewe, beskrywings van die studente se ervarings, uitdagings en ondersteuning by die hoër opvoedkundige instellings kon bestudeer. Die fokuspunte het die navorser toegelaat om baie informasie met betrekking tot die ondersteuning wat studente gekry het in uitdagende areas bv. Huis, Familie, Werk, Kollegas, Sosiale, Finansiële, Instelling en enige ander uitdagings/ondersteuning te verkry. Die volwasse, deeltydse, nagraadse Meestergraad studente het gevoel dat hul meer ondersteuning benodig in verskeie areas sowel as van hul hoër opvoedkundige instelling. Die navorser se doel is om uitdagende areas en bevindings onder die aandag van diegene betrokke in die ondersteuning van studente te bring, en sommige meganismes wat as ondersteuning kan bied aan te beveel. Verdere navorsingsonderwerpe is ook na vore gebring.

The primary purpose of this study was to investigate the students' perception of the College Advisory Program and its relation to his personality patterns. A secondary purpose was to investigate the Faculty Advisors' perception of the College Advisory Program. An additional outgrowth of the study was an attempt to obtain descriptive data for improving or altering existing Advisory Programs.

M. Tech. Entrepreneurship / The purpose of this study was to assess the structures, systems and processes employed by departments, colleges and divisions in open distance learning (ODL) institutions used for the management of student enquiries on a day-to-day basis. The study also aims to provide ODL institutions with recommendations that will improve their management of student enquiries and service delivery.

This study concerns an evaluation of a community college support services program. The study participants included 58 female CalWORKS students. Data was gathered from a self-administered survey questionnaire designed specifically for this study to gather student's level of satisfaction with program services. Practice, policy and research implications were discussed.