The purpose of this phenomenological case study was to understand the experiences of older students' use of web-based student services in a community college setting. For the purpose of this study the term "older student" was defined as people born between the years 1943 and 1960. This group of people, often described as the Baby Boomer generation, would not have had access to computer technologies had they gone to college during their adolescent years. Web-based student services was defined as the range of student services which are placed online, allowing students to access information and services without needing to see someone in-person. There were three major reasons for this study: (a) the increase in the development and use of online student services, (b) the increase of older students in higher education, and (c) further need to understand the unique experiences of older students in higher education. The case study design used an interpretive social science philosophical approach. The study was conducted at a large multi-campus community college in a metropolitan area located in the Northwest. A combination of survey, interviews, institutional data, and student-journals were used to answer the following research questions: (a) What is the experience of older students with web-based technology in a community college setting, (b) How do the older students' overall experiences and use of web-based services affect their community college experience, and (c) How might older students' background and experiences with web-based student services inform community college policy and practice? Close examination of data revealed several major themes of older students' experiences with online student services. These themes are: ��� Student Assumptions ��� Self-Motivation ��� Influence of Prior Work Experiences ��� User Preferences ��� How and What Online Services are Used ��� User Suggestions When these themes are taken into consideration with related literature on the digital divide, technology use in student affairs, older student experiences in the community college, and older students' use of technology, this study offers implications for community college leaders and practitioners in the student affairs and technology development. The implications of this study may impact online service development, assessment of computer literacy, program enhancement or development, and technical changes. / Graduation date: 2013

The study explored the factors influencing the use of voluntary counselling and testing by university students. This was done by undertaking an exploratory and descriptive qualitative study. Focus group discussions and field notes were used to collect data from the participants. Outcomes from the study revealed various factors to the uptake of Voluntary Counselling and Testing (VCT) services by university students namely: the desire to know one‟s HIV status, illness, pregnancy, blood donation, to get a reward, the influence of significant others, the influence of media, awareness campaigns, compulsion, to get a job, curiosity, to be a positive role model and the positive attitude and professional conduct of the health care provider. The study also revealed various challenges to the uptake of VCT services by university students namely: the fear of being diagnosed HIV positive, HIV/AIDS-related stigma and discrimination, the low perception of risk to HIV infection, the lack of student friendly VCT services, the shortage of human and infrastructural resources, the inaccessibility of VCT services, the long waiting period for test results, negative perceptions about VCT, the problems with pre-test counselling and ignorance. Going by the participants‟ suggestions VCT services uptake by university students could be improved by increased resource allocation (incentives, human and infrastructural resources), increased awareness campaigns, and improved counselling and making VCT services more accessible / Information Science / MA (Public Health)

The purpose of this project is to develop a domestic violence consciousness raising-education program and a self-administered risk assessment for a population of community college nursing students. When the faculty became aware that attrition rates were rising and that a high number of requests to drop out of nursing school were disproportionately linked to recent incidences of domestic violence, a potential contributing cause of the high drop out rate was revealed.

The purpose of this study is to tell the story of how four peer helpers within the Unisa Peer Help Volunteer Programme managed their portfolio development processes to monitor their growth and development which took place as a result of their involvement in peer helper activities. The epistemological framework of this study is interpretive and involved in-depth interviews with four peer helpers who rendered volunteer services at the University of South Africa and have been developing their career portfolios over a period of time. Hermeneutics was the method used to analyse the data. The stories of the four participants were transcribed and retold by the researcher in the form of themes that emerged. This study contained the stories of how the participants initially struggled to understand the concept and purpose of portfolios; how they took charge of the process; and how their attitudes changed from uncertainty and confusion to viewing the process as worthwhile - thus enabling them to commit themselves, to varying degrees, to the development of their individual portfolios. Recurring themes present in all four stories were described in the researcher's story of the participants' stories. The information generated by this study could serve as guidelines for not only peer helpers interested in developing their own portfolios, but also for project leaders involved in the management of peer helper groups and who plan to implement portfolios in their programmes. / Psychology / M.A. (Psychology)

The purpose of this study is to describe trauma in the lives of social work students studying at Unisa South Africa. It explores how they describe trauma, what traumatic experiences they have gone through, the effect these experiences had on them, what they did to cope and how these experiences impacted their work as aspiring social workers. A case study was conducted with fourth-level students at Unisa South Africa. The theoretical framework adopted for the research was the person-centred approach. The research involved both focus group interviews and a survey. Both quantitative and qualitative data were generated. Descriptive statistics were used to create a profile of the participants. Qualitative data were analysed using a hermeneutic method. The perceptions of the participants were re-told by the researcher in the form of specific themes that emerged from the data. These themes were discussed and compared with the literature. Implications for the students’ work as social workers were discussed. The study accessed unique aspects of trauma that are grounded in the South African context. The description of trauma that emerged from the research created a new definition of the meaning of trauma. The research discusses the effects of trauma on the emerging professional self of the social work student. Recommendations are made that could be valuable to social work educators wishing to further the personal and professional growth of social work students. The research is also of value to those working with traumatised people. / Social Work / D .Litt. et Phil. (Social Work)

Modern day society is characterised by the availability of technology and the abundance of information in all formats that require all individuals using it to poses information literacy skills (ILS).ILS enable people the ability to locate, analyse, evaluate access and retrieve the desired information to satisfy a need. Research on IL in academic and school libraries has gained momentum in the field of Information Science where as little has been documented concerning public libraries and IL. This therefore calls for more research on IL in public libraries. Public libraries serve a wide and diverse community of which students are a part. In instances where school libraries are either non-existent or not developed, students seek assistance from the public library within their community. This study sought to investigate the role of public libraries in enhancing the ILS of senior secondary school students in the Central District in Botswana. The fact that school libraries in Botswana are underdeveloped to produce competent and confident students equipped with ILS that could be used in the work environment and continuous lifelong learning, motivated the study. A concern that there exists a gap in research concerning public libraries and IL within the Botswana context necessitated this study. The study used a survey research design where both quantitative and qualitative research approaches were adopted. This involved the collection and analysis of quantitative and qualitative data. The purpose of a mixed methods approach was based on the idea that qualitative results could assist in explaining and interpreting the findings of a quantitative study. Data collection involved three sets of closed ended questionnaires and observations in all schools and public libraries. The population of the study consisted of public librarians, teacher librarians and students. Quantitative data were analysed using the Statistical Packages for Social Sciences (SPSS) to generate statistics. The findings of the study revealed that the public libraries in the Central District in Botswana are above average in terms of materials and use. It brought to light that senior secondary schoolstudents use the public libraries for school purposes and get assistance when they seek for it. Public librarians do not have special classes aimed at enhancing the ILS of students. The public libraries offer IL in the form of computer training, they do this as, and when students register, just like the other members of the community. The library’s contribution to enhancement of the students’ ILS, (study skills, reading skills and use of reference works) is somewhat limited. Limited resources, lack of reading culture, low budgets, and lack of support from government negatively challenge the full potential impact of IL enhancement. / Information Science / M.A. Information Science

The goal of this study was to discover the contributing factors to depression in adolescents leading to hospitalisation to a psychiatric hospital. The study was conducted in a Federal Neuropsychiatric Hospital Enugu, Nigeria. The study population was adolescents (between 11-19years of age) both males and females who were diagnosed of depression admitted between the year of 2017-2018 at Federal Neuropsychiatric Hospital Enugu, Nigeria. A qualitative descriptive research was done. Participants were chosen by purposive (non-probability) sampling methods. Data was collected through face-to face individual interviews method. The study’s findings showed that factors contributing to depression in adolescents are related to biological, psychological and social causes. It would further be useful to help the health professionals in their care of adolescents’ psychiatric patients with depression having known the contributing factors. The study recommended early detection and treatment that could reduce incidence of depression and hospitalisation in the psychiatric units. / Health Studies / M. P. H. (Public Health)

Quality and effective student support service (SSS) is a critical demand in the ever-changing landscape of distance education. It is common knowledge that distance education students need continuous support during their studies in order to cope with academic demands while attending to other key activities. This study set out to evaluate the implementation of SSS at the Namibia University of Science and Technology Centre for Open and Lifelong Learning (NUST COLL) at different regional centres across Namibia. The objectives of the study were to: identify problems and challenges experienced with the current implementation of SSS, determine the needs of the distance students and propose recommendations for the improvement of SSS at the regional centres. In an attempt to realise the objectives of the study, the study incorporated both quantitative and qualitative research design to collect data, by making use of questionnaires, open-ended questions and interviews. The participants included 8 regional coordinators (RC) who were purposively selected and 109 distance students who were selected through stratified and convenience sampling techniques from seven COLL regional centres. It was evident from the findings that most students opted for distance education as it allows them to work and study. Furthermore, many students have been studying for many years without getting any qualification. While NUST was providing different SSS, the findings brought to light some challenges such as the shortage of technological tools, understaffed regional centres, and unavailability of support services on weekends and public holidays and lack of collaboration between marker-tutors, lecturers and regional face-to-face tutors. It is proposed that the current model of SSS should be redesigned to respond to challenges facing distance education students at the regional centres. A model for implementation of SSS was developed to pave the way for effective implementation geared towards reducing the dropout rates and increase success rates. Key terms: Implementation of student support services, technological tools, model for implementation, regional coordinators, academic demands, increase success rates, regional centres, distance education, regional centres, and dropout rates. / Educational Leadership and Management / D. Ed. (Education Management)

The purpose of this study is to tell the story of how four peer helpers within the Unisa Peer Help Volunteer Programme managed their portfolio development processes to monitor their growth and development which took place as a result of their involvement in peer helper activities. The epistemological framework of this study is interpretive and involved in-depth interviews with four peer helpers who rendered volunteer services at the University of South Africa and have been developing their career portfolios over a period of time. Hermeneutics was the method used to analyse the data. The stories of the four participants were transcribed and retold by the researcher in the form of themes that emerged. This study contained the stories of how the participants initially struggled to understand the concept and purpose of portfolios; how they took charge of the process; and how their attitudes changed from uncertainty and confusion to viewing the process as worthwhile - thus enabling them to commit themselves, to varying degrees, to the development of their individual portfolios. Recurring themes present in all four stories were described in the researcher's story of the participants' stories. The information generated by this study could serve as guidelines for not only peer helpers interested in developing their own portfolios, but also for project leaders involved in the management of peer helper groups and who plan to implement portfolios in their programmes. / Psychology / M.A. (Psychology)

The purpose of this study is to describe trauma in the lives of social work students studying at Unisa South Africa. It explores how they describe trauma, what traumatic experiences they have gone through, the effect these experiences had on them, what they did to cope and how these experiences impacted their work as aspiring social workers. A case study was conducted with fourth-level students at Unisa South Africa. The theoretical framework adopted for the research was the person-centred approach. The research involved both focus group interviews and a survey. Both quantitative and qualitative data were generated. Descriptive statistics were used to create a profile of the participants. Qualitative data were analysed using a hermeneutic method. The perceptions of the participants were re-told by the researcher in the form of specific themes that emerged from the data. These themes were discussed and compared with the literature. Implications for the students’ work as social workers were discussed. The study accessed unique aspects of trauma that are grounded in the South African context. The description of trauma that emerged from the research created a new definition of the meaning of trauma. The research discusses the effects of trauma on the emerging professional self of the social work student. Recommendations are made that could be valuable to social work educators wishing to further the personal and professional growth of social work students. The research is also of value to those working with traumatised people. / Social Work / D .Litt. et Phil. (Social Work)