People and the project teams are the ones who drive us above and beyond. The literature on project management has a strong focus on developing superhero project managers who can lead, transform, and grow project teams using numerous projects management tools. Projects are known as a team effort yet the research on top performing project teams, I argue are not comprehensive. There are only a handful of studies done on how to lead project teams towards top performance. In the recent years, the concept of shared leadership and co-creation has been developing and pointing even more towards the need to work with team processes and that the project management is about the team and not the project manager. In this study I have examined the key elements of values, standards and roles and how top performing teams in projects are developed and sustained. This study is based on ten comprehensive interviews with project award winners and their perception of the key elements to their success stories. The results of the study have indicated the importance of empowering the people and the project team towards selfmanaging team. The results reveal further that bringing up a value-discussion in project teams and specifically top performing ones might be perceived as counterproductive. / Människor och projektteam är de som driver oss att nå utöver det vanliga. Litteraturen om projektledning har ett starkt fokus på att utveckla superhjälteprojektledare som kan leda, transformera och utveckla projektteam med hjälp av många projektledningsverktyg. Projekt är kända för att vara en laginsats men forskningen om toppresterande projektteam och hur man når excellens i projekt hävdar jag inte är heltäckande. Det finns bara en handfull studier gjorda om hur man leder projektteam till att bli toppresterande. Under de senaste åren har begreppet delat ledarskap och samskapande utvecklats och pekar ännu mer mot behovet av att arbeta med teamprocesser och att projektledningen handlar om teamet och inte projektledaren. I den här studien har jag undersökt nyckelelementen värderingar, standarder och roller och hur toppresterande team i utvecklas och upprätthålls. Denna studie är baserad på tio omfattande intervjuer med projektpristagare och deras uppfattning om nyckelelementen i deras framgångsberättelse. Resultaten har visat vikten av att stärka människor och projektteamet mot att bli självstyrande team. Resultaten avslöjar vidare att det kan uppfattas som kontraproduktivt att ta upp en värdediskussion i projektteam och specifikt de som är toppresterande.

In today's world of global software teams, managing members from multiple countries and cultures adds to an already complex mix of software productivity issues. While software team compositions have been researched based on tasks, personality, and role descriptions, few models exist to help software project managers reason about software teams with respect to culture. As more culturally diverse teams develop software products, software project managers need to manage teams based on cultural factors that will inevitably arise. This research examines the effect of culture on software project team management, and its impacts on software productivity, especially as it pertains to requirements engineering tasks. The main objective is to investigate how individuals from different cultures work together in software development projects, and to use that understanding to formulate a model for reasoning about key cultural factors. Communication is a critical part of software project team effectiveness. Hence, this research examines how cultural factors (e.g., language, attitudes, roles, social organization, and time) affect the communication process in software development projects. Based on an initial survey of multicultural teams, this research examines some of the issues that arise from diverse teams working together. The survey results led to language and attitudes as dominant aspects of communication that impact software productivity. Time, roles, and social organization also had considerable influence from the preliminary results. From these results, the research approach was refined and more specific survey instruments were designed to aid in identifying the critical factors that impact software productivity. The results of the second set of the surveys showed that various cultures have different attitudes and behaviors, which in turn have distinct impacts on productivity in terms of more rework and delay. Furthermore, multicultural teams have miscommunication issues with respect to differences in languages, attitudes, roles, time, and social organization. The effect of some cultural factors on communication and productivity vary from culture to culture. Based on the results of the surveys, a model for Multicultural Software Project Team Management is described. This model was substantiated with further surveys using software professionals with experience working on multicultural teams. / Ph. D.

Interpersonal conflict in organizations plays an important role in performance, but the exact nature of that role remains unclear. Among conflict researchers a shift has occurred from believing that all conflict is debilitating for organizational performance to the realization that there are both positive and negative aspects of conflict. Contemporary research adopts a distinction between task conflict and relationship conflict. Conceptually, a positive relationship has been proposed between task conflict and performance, while a negative relationship has been proposed between relationship conflict and performance. Empirically, however, there has been wide variation in the findings linking either type of conflict with performance. A recent meta-analysis by De Wit and Greer (2008) found that across studies linking task conflict and performance, findings reflected positive, negative and no relationships. Similarly, for relationship conflict, though a predominantly negative relationship was found across studies, there was wide variation in relationship magnitudes across studies. These meta-analytic results show that the effects sizes across both types of conflict studies are mainly negative. However, given the large standard deviation estimates in both cases, there were also positive effect sizes in some of the studies. The wide variation across studies leads to the conclusion that in most studies conflict is detrimental, but in some it truly can be useful. Also, it suggests that the relationship between both task and relationship conflict and performance needs to be clarified. Consequently, this research aims to examine the source of the inconsistencies within the conflict literature by introducing a behavioral taxonomy to help explain the relationship between performance and the two types of conflict. Using a quasi-experimental design to study conflict, I will be able to induce conflict and observe the team behavioral dynamics as they unfold. Revised file, GMc 5/28/2014 per Dean DePauw / Ph. D.

Software engineering often requires a team arrangement because of the size and scope of modern projects. Several team structures have been defined and used, but these structures generally define only the tasks and jobs required for the team. Various process and product metrics seek to improve quality, even though it is generally agreed that the greatest potential benefit lies in people issues. This study uses a team-based personality profiling tool, the Belbin Self-Perception Inventory, to explore the characteristics offered by the Company Worker, one of the team roles defined by Belbin. / Master of Science

Autonomous vehicle development is a rapidly growing field that has vast possibilities for both military and commercial applications. Removing people from dangerous tasks will save lives. Continued research is necessary in order to build these new technologies and mature those already established. One area of potential in the unmanned vehicle community is that of fully autonomous cooperation. This area of research will allow multiple unmanned platforms to perform new functions on a larger scale by combining their capabilities in a coordinated manner. This thesis addresses the emerging need of research related to fully autonomous cooperation between a heterogeneous team of vehicles, by taking a system level approach and integrating the necessary technologies. Software was developed and then tested that combines an unmanned ground vehicle and an unmanned aerial vehicle in order to perform a task that utilizes the strengths of each platform. The ground vehicle is programmed with a route for which it sends look-ahead waypoints to the aircraft. As it traverses the route, the aircraft searches for possible targets. If a target is detected, the approximate coordinates are sent over the network and the ground vehicle then further localizes and inspects the target. Once the inspection is completed, the ground vehicle continues on its previous route. This thesis demonstrates that pairing ground and aerial vehicles in a fully autonomous target localization problem can indeed provide a team functioning more efficiently than either alone. / Master of Science

Communication delay in distributed teams is salient problem, especially in operational setting where communication is critical to team safety and success. The present study investigated the impact of communication delays affect distributed team performance and processes, and if being able to see one's team member would lessen the effects of delays. In addition, team gender composition was investigated, to see how delays affected the interactions of same and mixed-gender teams, as well as teams with familiar and unfamiliar members. Lastly, a supplemental was performed on a subset of the experimental data to determine if teams with familiar members' communicated more efficiently than unfamiliar teams when coordination complexity was high. Thirty distributed dyads, were assigned the role of intelligence analysts, and performed a collaborative problem solving task, using audioconferencing and videoconferencing technologies. During the task, participants verbally shared and discussed information in order to solve a fictitious terror plot. Communication between team members was delayed by 0 ms, 800, or 1600 ms. Linear mixed models showed that participants took longer to solve the task at the 800 ms delay. Task accuracy was not affected by delays. At the 1600 ms delay, participants shared less information with each other, and rated their frustration higher compared to the 0 ms delay. Audiovisual technology affected overall workload scores, with lower scores at the 0 ms delay compared to the 800 ms delay. Although delays did not have the anticipated effect on familiar and same-gender teams, there were some interactive effects of interest. Specifically, in gender-diverse teams task accuracy was higher with audiovisual technology than audio-alone, but this effect was independent of delays. Also, familiar teams exhibited higher levels of cognitive trust across all levels of delay and technology. Results of the supplemental analysis showed no differences in communication efficiency between familiar and unfamiliar teams when coordination complexity was high. Based on the results of this work, recommendations were proposed for strategies to lessen the effects of communication delays and future research directions were outlined. / Doctor of Philosophy / Communication delay in distributed teams is salient problem, especially in operational settings where communication is critical to team safety and success. In previous work, communication delays have been shown to disrupt turn-taking in conversations and create instances of overlaps or interruptions. The present study was conducted to further investigate the effects of communication delays on various aspects of distributed team performance and to determine if being able to see one’s team member via video technology may potentially lessen the effects of delays. In addition, team gender composition was investigated, to see how delays affected the interactions of same and mixed-gender teams, as well as teams with familiar and unfamiliar members. Lastly, a supplemental analysis was performed using a subset of the experimental data to determine if teams with familiar members’ communicated more efficiently than unfamiliar teams when coordination complexity was high. Thirty distributed teams of two members or dyads, performed a collaborative problem solving task, using audio conferencing and videoconferencing technologies. During the task, participants verbally shared and discussed information in order to identify the solution to a fictitious terror plot. Communication between team members was delayed by 0 ms, 800, or 1600 ms. Overall, results showed that participants took longer to solve the task at the 800 ms delay, with no effects on task accuracy. At the 1600 ms delay, participants shared less information with each other, and rated their frustration higher compared to the 0 ms delay. When teams used audiovisual technology, workload scores were lower at 0 ms compared to the 800 ms delay. Although delays did not have the anticipated effects on familiar and same-gender teams, there were some other interesting effects that emerged. Namely, gender-diverse teams scored higher accuracy with audiovisual technology than audio-alone, but this effect was independent of delays. Also, teams with familiar members exhibited higher levels of cognitive trust across all levels of delay and technology. Results of the supplemental analysis showed that unfamiliar teams communicated more efficiently with audiovisual technology, but only when coordination complexity was low.

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Team cohesion represents arguably the most studied team construct as it has been consistently shown to be associated with improved performance. However, although cohesion is now understood to be an emergent state—as it develops over a team's life cycle—research has yet to uncover the dynamic nature of cohesion. The current study was designed to particularly test the impact of team personality composition both on the initial status of cohesion, and on changes in cohesion over time. 80 newly formed teams performed a highly interdependent team task, and team cohesion was measured over six time points. Personality was measured prior to the task and calculated at the team level, as both an average and a variability score. After performing longitudinal hierarchical linear modeling, results indicated that team personality impacts cohesion differently at initial status and over time. In particular, higher team agreeableness predicted greater slopes of cohesion, but not initial cohesion levels. Also, higher extraversion predicted greater initial status of cohesion, but not greater slopes. These results present important boundary conditions for understanding the role of team personality composition on team cohesion. / Master of Science

There are many leadership theories that dominate the field of Industrial and Organizational Psychology, however there is a lack of understanding as to which leadership processes may be most appropriate for action teams in high stress environments. Previous research has articulated leadership behaviors, but has largely ignored the temporal processes of leadership, and how it changes throughout the operating team’s tenure. The proposed study investigates two types of leadership, namely shared and autocratic leadership, that take place during critical steps of the perioperative process and relates these leadership behaviors to team dynamics and psychological processes. Specifically, this study builds upon other studies by testing how leadership behaviors are related to levels of psychological safety and the optimization of teamwork and communication among team members. We were also interested in understanding if the surgeon’s perception of past performance of their team has an impact on the amount of trust the leader has in his/her team and if this in turn, has an impact on the type of leadership utilized during the team’s tenure. As an exemplar environment, we explored these dynamics in the operating theater, which is a high stakes environment requiring both technical and non-technical skills, such as leadership, communication, and teamwork. Results show that the correlation between the surgeon’s perceived past performance of the team and the trust the surgeon has in his/her team and the relationship between team’s trust and teamwork and communication were significant at the alpha =.1 level. All other relationships were non-significant. / M.S. / In the field of Industrial and Organizational Psychology, many leadership theories have been developed, however, there is a lack of understanding as to which type of leadership is best for teams who work in high-stress environments, such as the operating room. This study looks at two types of leadership: shared leadership and autocratic leadership. Shared leadership is when all team members emerge and have a leadership role, whereas autocratic leadership is when one person makes all the decisions without consulting other team members. Previous research has articulated leadership behaviors, but has largely ignored the temporal processes of leadership, and how it changes over time throughout the surgical procedure. This study builds upon other studies by testing how leadership behaviors are related to levels of psychological safety and the optimization of teamwork and communication among team members. We were also interested in understanding if the surgeon’s perception of past performance of their team has an impact on the amount of trust the leader has in his/her team and if this in turn, has an impact on the type of leadership utilized during the team’s tenure. As an exemplar environment, we explored these dynamics in the operating theater, which is a high stakes environment requiring both technical and non-technical skills, such as leadership, communication, and teamwork. Results show that the relationship between the surgeon’s perceived past performance of the team and the trust the surgeon has in his/her team is significant and the relationship between the trust the surgical team members have in each other and the amount that they communicate with each other is also significant.

Chemical protective clothing is designed to protect the worker by providing a barrier between the individual and the contaminated environment. Unfortunately, the same equipment that is designed to help can often cause heat stress, reduced task efficiency, and reduced range-of-motion for the worker. Teams as well as individuals suffer from these effects resulting in difficulty communicating, increased task completion time, and reduced productivity. Studies investigating the effects of protective clothing generally focus on individuals; however, the military has produced research related to the effects of Mission Oriented Protective Posture (MOPP) on team performance outcomes in an attempt to understand how protective clothing might affect military teams and squads. Previous research has indicated a degradation of team performance as shown by increased task completion time; however, a comprehensive team performance measurement system studies not only the performance outcomes, but also the processes behind the outcomes. In order to provide a more complete understanding of the performance effects of protective clothing and equipment, this investigation focused on the effects of MOPP on the behavioral processes underlying team performance to include adaptability, communication, and coordination. It also attempted to validate previous studies on performance outcomes. Ten subjects formed five, two-member teams. Subjects were certified EMT's from local rescue squads and were required to perform CPR and spinal injury management (SIM). They performed each task twice-once in their duty uniform and once in MOPP level 4. Team performance was measured using the TARGETS methodology, and event-based team process performance measurement technique. A team performance index score (TPI) was calculated for each team for all four tasks and then used as the dependent measure for the analyses to compare team performance in a duty uniform versus performance in MOPP 4. Three hypotheses were tested in this study. They were as follows: team process performance will be degraded by MOPP, task completion time will increase as a result of wearing MOPP, and errors will increase as a result of wearing MOPP. Results of six primary analyses indicated that team process performance was not degraded and the number of errors did not increase when teams were wearing MOPP 4. Results did show, however, that task completion time was significantly longer when teams were wearing MOPP 4. The implications of these results are discussed in the thesis and design changes are put forth. / Master of Science