The problem discussed in this thesis is the optimization of the process of planning, tracking and evaluating tasks in the management area of the department Corporate Technology in Siemens, Brno. Having studied theories of CMMI and principles of ISO 9001, the given process is optimized by automating certain manual tasks. As Corporate Technology uses a SharePoint server to manage tasks, the application is developed to improve his functionality. This application has therefore been tested in the environment of the organization with real-life data and complies to all necessary requirements to be able to save at least 50 % of time in the optimized process. The results of this thesis prove the usability of automating manual repetitive tasks being conducted in the processes of the organization and introduce possibility of increasing process level by preventing human errors.

Since 2013 gamification has been applied in a number of domains, among these task management applications (TMA), to achieve positive effects. However, a discrepancy has been found regarding expected results and those of applying the method to TMA. This study has conducted a field experiment to evaluate the user experience of two instances of a web-based TMA called Att.Göra. One instance was gamified (AG.Play), while the other was not (AG). 14 respondents were asked to evaluate their user experience through diaries over a one week period. Through thematic analysis of the resulting data, this study concludes that gamification can affect the user experience by heightening the experience of hedonic attributes, lowering expectations regarding pragmatic attributes and increasing motivation for continued usage. However, this may not be enough to sustainably satisfy user needs, since the aim of TMA is to aid users in pragmatically oriented activities rather than hedonic. / Sedan 2013 har spelifiering applicerats inom olika områden, bland annat digitalt medierad sysslohantering (DMSH), för att uppnå positiva effekter. Tidigare forskning visar dock på en diskrepans i väntade utfall vid bruk av metoden och resultat inom området. Studien har nyttjat fältexperiment för att utvärdera användarupplevelsen av två instanser av en nätbaserad DMSH kallad Att.Göra. En instans spelifierades (AG.Play) och en inte (AG). 14 deltagare läts utvärdera sin användarupplevelse genom dagböcker under en veckas tid. Genom tematisk analys av den resulterande empirin har denna studie funnit att spelifiering kan påverka användarupplevelsen av DMSH genom att förhöja upplevd hedonik, sänka förväntningar på pragmatisk förmåga samt öka motivation tillfortsatt användning. Detta riskerar dock inte vara nog för att tillfredsställa användarens behov långsiktigt, då det primära syftet med DMSH är att understödja användare i pragmatiskt orienterade aktiviteter snarare än hedoniska.