By means of data-driven marketing as well as big data technology, this paper presents the investigation of a case study from travel industry implemented by a combination of propensity model and a business model “2W1H”. The business model “2W1H” represents the purchasing behavior “What to buy”, “When to buy”, and “How to buy”. This paper presents the process of building propensity models for the application in behavioral targeting in travel industry.     Combined the propensity scores from predictive analysis and logistic regression with proper marketing and CRM strategies when communicating with travelers, the business model “2W1H” can perform personalized targeting for evaluating of marketing strategy and performance. By analyzing the business model “2W1H” and the propensity model on each business model, both the validation of the model based on training model and test data set, and the validation of actual marketing activities, it has been proven that predictive analytics plays a vital role in the implementation of travelers’ purchasing behavioral targeting in marketing.

Push- and pull forces are considered the most important motivational factors in driving tourism demand. Push forces are motivational forces that arise due to the individual’s need to travel, while pull forces are destination attributes which pull the traveller to the specific destination and in doing so they satisfy the need of the traveller. Understanding why people travel, how they go about selecting their holiday destination and why one country is preferred to the other, is vital to the continued success of the tourism industry. The needs and wants of travellers are constantly changing, therefore, it is imperative that tourism businesses excel at developing new products and services which are better suited to the needs of consumers. The primary objective of this study was to determine the push- and pull forces that influence outbound destination choice in Nelson Mandela Bay Metropole. The study investigated and analysed how the independent variables (push- and pull factors) influence destination choice (dependent variable). From a comprehensive literature review, a hypothetical model was developed to test the relationships between push-and pull forces and destination choice. Twelve hypotheses were formulated to test the relationship between four push forces, eight pull forces and destination choice. The study sought the perceptions of Nelson Mandela Bay Metropole residents and utitised the quantitative research paradigm. A survey was conducted with the aid of a structured self-administered questionnaire, distributed via e-mail and as a hard copy. A combination of convenience- and snowball sampling was utilised. The final sample comprised 302 respondents. The validity of the measuring instrument was ascertained by using exploratory factor analysis. The Cronbach’s alpha values for reliability were calculated for each of the factors identified during the exploratory factor analysis. The top ten destinations visited and intended to be visited were indicated. United Kingdom was the most visited international destination for both leisure and business purposes, while The United States of America was the most popular international destination to visit next for both leisure and business purposes. Pearson product-moment correlation and multiple regression analysis were used to test the correlation and significance of the relationships hypothesised between the various independent and dependent variables. Three statistically significant relationships were found between the push forces (physical and stature motivators and destination accessibility) and destination choice. Four statistically significant relationships were found between the pull forces (events, natural attractions, political issues and general infrastructure) and destination choice. The empirical findings further confirmed that an inter-relationship between push- and pull forces within destination choice does exist. However, pull forces influence push forces to a larger extent. Analysis of variance calculations were used to identify if significant relationships exist between the twelve demographic variables and nine reliable and valid independent variables. Furthermore, post-hoc Scheffè tests identified where the significant differences occurred between the different categories. Cohen’s d-values were calculated in order to assess the practical significance of the mean scores. A total of sixteen practical significant relationships were identified. Travel companies should compile travel packages and tours that serve the needs of both leisure- and business travellers. They can use social media as a communication- and promotion tool to entice travellers to specific destinations. The business travel packages should be all inclusive and include transportation, accommodation and even entries to events. The visual aids, utilised within the marketing material, should entice travellers to want to visit these destinations, and outline the favourable general infrastructure available. When marketing outbound destinations, travel service providers must pay attention to demographical variables such as gender, age, ethnical affiliation, income and marital status to compile travel packages that satisfy the needs of specific groups.

The diploma thesis "Marketing strategy of a chosen travel trade company" deals with the situation in a spa hotel Royal. The aim of the diploma thesis is to elaborate the situation analysis of the hotel, to describe and evaluate the contemporary marketing strategy and to make suggestions for the further strategy improvement. The diploma thesis is divided into two main parts -- theoretical and practical. The theoretical part is focused on important definitions of marketing strategy and on the procedures needed for the right chosen marketing strategy. The practical part deals with the current situation in the spa hotel Royal. It includes the elaboration of situation analysis, the description of contemporary marketing strategy including marketing mix and the suggestions for further improvement and development.

Definition of theoretical framework of work in hospitality, marketing in hospitality and economics. Description of luxury segment. Development of 5* facilities during socialism and in after-revolution period. Analysis the contemporary market of the luxury hotel segment in Prague from the side of supply and demand with prediction till 2012.

The graduation theses is concerned with creating of a marketing strategy for a new establishing sports facility in the district of Karlovy Vary. Thanks to the analysis of demand and supply, it is possible to find a niche of the supply market and a new sports facility that people miss can be found out. The new sports facility should improve and extend the services which are offered to potential customers, satisfy the needs of the inhabitants of this district and attract new tourist to go to the Karlovy Vary region. The theses target is finding such a useful sports facility and creating of a marketing strategy for this facility.

The aim of the thesis is to project possibilities of expansion of winter season resort to a summer season resort. The work aims at mountain ski resort and the development of its further activities for summer season. The particular example on which is this development adopted is mountain ski resort Donovaly. For particular projects was used theoretical knowledge of marketing and its tools. Theoretical analysis follows that the best way how to develop present-day's destinations is complex management. There are created destination management organizations for this purpose. It was used resort's analysis focused on basic requirements of tourism to process the project. Further development of the resort is based on these basic requirements of tourism. The analysis includes also customers' questionnaire survey. Theoretical knowledge and analysis are translated into practical projects of development possibilities of ski resort Donovaly to become also a summer resort of tourism.

This master thesis is analyzing effects and ways of gaining customers from on-line booking portals whose main function is to provide their registered used with customers for their accommodation. This work will concentrate on influence and ability of on-line portals to fill capacities of accommodation. This work will discover advantages and disadvantages of these portals based on opinion of registered users. The main goal is to determine which portals are the best on the Slovak market and what value added they have for registered users -- registered owners of accommodation.

The Master thesis evaluates the influence of cultural potential for the marketing management of historical city Kutná Hora, identifies barriers to successful implementation of marketing strategy and suggests further approaches to overstep those barriers. Firstly, the thesis analyzes current application of marketing mix tools. In the next chapters the thesis summarizes the outputs of quantitative research and presents the suggestions for improvement the implementation of marketing strategies in the city. Data were collected by method of personal interviews. The research was divided into two parts - the first parts focuses members of civic associations active in the field of culture and tourism and their attitudes and opinions. Second part represents a research of the attitudes and opinions by city's visitors. The Master thesis verified its primary hypothesis: Municipality of Kutná Hora insufficiently cooperates with the entities active in the field of culture and tourism, in the creation of marketing and communication strategies.

The subject of this Master thesis is the topic of marketing strategy in the tourism industry. This document analyzes the marketing strategy of hotel operation within market environment which is providing accommodation and catering services. The first part of the theses, is literary research is devoted to the theoretical knowledge of marketing in general and more specifically, the specifics of marketing strategy within hotel environment. The gained knowledge is applied to subject of the hotel within Olomouc Region, which is the NH Olomouc Collection Congress hotel. Subsequently, the thesis presents an analysis of the strategy itself and its individual parts. The conclusion is devoted to the presentation of proposals for selected company and its marketing strategies which primarily serve as fundamentals for company management and shall contribute to the improvement of hotel services and ultimately to achieve the coveted economic indicators.

Thesis (MComm)--Stellenbosch University, 2013. / ENGLISH ABSTRACT: Value underlies the notion of marketing, yet it has not received as much attention in marketing literature as it demands. The importance of value co-creation and co-production has confirmed the importance of the active role customers play in value creation. Customers use functional and emotional benefits to guide their interactions with suppliers, which stem from value perceptions. To attract customers to engage in co-production, suppliers offer certain benefits via their value propositions, requiring suppliers to have a thorough understanding of these benefits to incorporate them into their co-production interactions. This study sets out to develop a scale to measure the benefits customers seek from their co-production interactions with suppliers in the travel planning context, because of the inherent nature of interaction, customisation and active customer participation in the ‘production’ of a trip. To develop a reliable and valid instrument to measure the benefits of co-production, Churchill’s (1979) scale development paradigm was followed in the present research design. Exploratory research in the form of a literature review, insight-stimulating examples, and in-depth interviews with tourism suppliers and travel customers were undertaken to specify the domain, define the construct, identify the dimensions, and generate a pool of 323 items, which was refined in two purification phases. Initially 10 benefit dimensions were proposed: customisation, convenience, confidence, expertise, enjoyment, exploration, financial, support, social and symbolic benefits. The pool of 323 items was subjected to expert judging, resulting in a 64-item scale measuring the 10 benefit dimensions. The questionnaire was formatted into an online survey to collect a convenience sample of 269 responses. The results of an exploratory factor analysis, confirmatory factor analysis and Cronbach alpha estimates reduced this conceptualisation to 32 items measuring six dimensions: convenience, customisation, expertise, psychological, financial, and support benefits. The revised scale was used in a second purification phase to collect a judgement sample of 565 responses. A confirmatory factor analysis and Cronbach alpha estimates were used to reduce the scale to 19 items, measuring three benefit dimensions: functional, financial, and psychological benefits. The final scale exhibited an acceptable model fit, and showed strong evidence of reliability and validity, therefore achieving the objective of the study. The study concludes with a reliable and valid instrument for academics and practitioners to measure the benefits of co-production in the tourism industry. The scale provides academics with empirical insight into the gap between conditions prior to customer participation and active customer participation in co-production. The scale enables travel agents to identify deficiencies in their co-production processes, and to evaluate the extent to which customer benefits are met. Once travel agents are aware of these benefits they can be integrated into their values propositions and co-production interactions. / AFRIKAANSE OPSOMMING: Waarde is onderliggend tot die idee van bemarking, maar dit geniet nie die aandag in bemarkingsliteratuur wat dit verdien nie. Die belangrikheid van waarde mede-skepping en mede-produksie het die gewig van die aktiewe rol wat kliënte speel in waarde-skepping bevestig. Kliënte word gelei deur funksionele en emosionele voordele gedurende hulle interaksies met verskaffers. Hierdie voordele spruit uit waarde persepsies. Om kliënte aan te moedig om aan mede-produksie deel te neem, bied verskaffers sekere voordele in hul waarde aanbiedings. Dit vereis dat verskaffers 'n goeie begrip moet hê van hierdie voordele sodat dit geïnkorporeer kan word in hulle mede-produksie. Hierdie studie se doel is om ‘n skaal te onwikkel wat die voordele wat kliënte rakende hulle mede-produksie interaksies soek met verskaffers sal meet. Die skaal is ontwikkel binne die konteks van reis beplanning in die toerismebedryf. Dit is as gevolg van die inherente aard van interaksie, aanpassing en aktiewe kliënt deelname in die ‘produksie’ van sulke beplanning. Om ‘n betroubare en geldige skaal te ontwikkel wat die voordele van mede-produksie meet, is die skaal ontwikkeling paradigma van Churchill (1979) gevolg in die huidige navorsingsuitleg. Verkennende navorsing in die vorm van 'n literatuurstudie, insig-stimulerende voorbeelde en in-diepte onderhoude met toerisme verskaffers en reiskliënte is onderneem om die domein te spesifiseer, die konstruk te definieer, die dimensies te identifiseer en 'n poel van 323 items te genereer wat in twee suiweringsfases verfyn is. Aanvanklik is 10 voordeel dimensies voorgestel: customisation, convenience, confidence, expertise, enjoyment, exploration, financial, support, social en symbolic. Die poel van 323 items is aan ’n paneel van kundiges voorgeleê en 'n 64-item skaal het hieruit voortgevloei. 'n Aanlyn-opname is gebruik en 'n gerieflikheidsteekproef het tot 269 response gelei. Die resultate van 'n exploratory factor analysis, confirmatory factor analysis en Cronbach alpha analises het die 'n 64-item skaal konseptualisering tot 32 items verminder wat ses voordele dimensies meet: convenience, customisation, expertise, psychological, financial, en support. Die hersiene skaal is gebruik in 'n tweede suiweringsfase en die steekproef het 565 response gehad. Die resultate van ‘n confirmtory factor analysis en Cronbach alpha metings het die skaal verder verminder tot 19 items, meet drie voordele dimensies: functional, financial en psychological. Die finale skaal stel uit 'n aanvaarbare modelpassing, en het sterk bewyse van betroubaarheid en geldigheid en derhalwe is die doel van die studie bereik. Die studie sluit af met 'n betroubare en geldige instrument wat dit moontlik maak vir akademici en praktisyns om die voordele van mede-produksie in die toerisme-industrie te meet. Die skaal bied akademici met empiriese insig tot die gaping tussen die toestande voor deelname en na aktiewe kliënte deelname in mede-produksie. Die skaal sal reisagente in staat stel om leemtes in hul mede-produksie prosesse te identifiseer, en die voordele wat die kliënt uit die mede-produksie uit pit te meet. Sodra reisagente bewus is van hierdie voordele kan hulle die voordele ïntegreer in hulle waarde aanbiedings en mede-produksie interaksies.