A call taker is the first point of contact in the emergency service system and thus the interface between the caller and ambulance dispatch. Misunderstandings in an emergency call have implications for the survival of patients. Using an applied conversation analytic approach this study examined participants’ use of conversational repair as an interactional strategy. Data included 101 calls from a South African emergency medical services call centre. The data set was comprised of two distinct subsets, namely: the 107 and public corpora. The 107 corpus (53 calls) contained calls from a general emergency call centre. The 107 caller thus served as a mediating party on behalf of the public caller. The public corpus (48 calls) comprised calls received directly from members of the public. The data subsets afforded a unique opportunity to analyse ways in which participants to an emergency call manage asymmetries of knowledge. Differential patterns of the type and purpose of repair were tracked across both data sets and similarities and differences were explored. Both data sets showed that participants’ choice of interactional strategies was customized based on an ongoing assessment of knowledge asymmetries. However, whilst knowledge asymmetries posed some constraints an overriding interactional constraint, inherent within the institutional nature of the emergency call, was a rigid adherence to routinized protocols. The call taker’s dilemma was thus identified as the management of these constraints through the frequent use of conversational repair. Although a level of responsiveness is required to glean quality information from callers, high volumes of emergency calls would not be possible without routinized protocols. However, increased orientation to routinized protocols led to a decreased orientation to responsiveness. This research therefore showed that knowledge symmetry is not necessarily more advantageous but that successful call trajectory is reliant on the call taker’s ability to maximize the collaborative nature of the interaction and effectively negotiate through the judicious use of repair and other relevant interactional strategies. This has important implications for call taker training.

Thesis (Ph.D.)--University of the Witwatersrand, Faculty of Humanities, School of Education, 2013 / Mathematics-for-teaching (MfT) is complex, multi-faceted and topic-specific. In this study, a Financial Mathematics course for pre-service secondary mathematics teachers provides a revelatory case for investigating MfT. The course was designed and taught by the author to a class of forty-two students at a university in South Africa. Eight students, forming a purposive sample, participated as members of two focus tutorial groups and took part in individual and group interviews. As an instance of insider research, the study makes use of a qualitative methodology that draws on a variety of data sources including lecture sessions and group tutorials, group and individual interviews, students’ journals, a test and a questionnaire. The thesis is structured in two parts. The first part explores revisiting of school mathematics with particular focus on compound interest and the related aspects of percentage change and exponential growth. Four cases are presented, in the form of analytic narrative vignettes which structure the analysis and provide insight into opportunities for learning MfT of compound interest. The evidence shows that opportunities may be provided to learn a range of aspects of MfT through revisiting school mathematics. The second part focuses on obstacles experienced by students in learning annuities, their time-related talk, as well as their use of mathematical resources such as timelines and spreadsheets. A range of obstacles are identified. Evidence shows that students use timelines in a range of non-standard ways but that this does not necessarily determine or reflect their success in solving annuities problems. Students’ use of spreadsheets reveals that spreadsheets are a powerful tool for working with annuities. A key finding with regard to teachers’ mathematical knowledge, and which cuts across both parts of the thesis, is the importance of being able to move between compressed and decompressed forms of mathematics. The study makes three key contributions. Firstly, a framework for MfT is proposed, building on existing frameworks in the literature. This framework is used as a conceptual tool to frame the study, and as an analytic tool to explore opportunities to learn MfT as well as the obstacles experienced by. A second contribution is the theoretical and empirical elaboration of the notion of revisiting. Thirdly, a range of theoretical constructs related to teaching and learning introductory financial mathematics are introduced. These include separate reference landscapes for the concepts of compound interest and annuities

M. Tech. Business Administration / The study aims to probe into the SANDFs strategic purpose for implementing the MSDS and whether the learners acquire the skills they regard declared as essential. The study will also investigate whether the MSDS fulfils the learners career aspirations and further asses their view regarding the programme.

This research investigates the impacts of construction skills acquired by the beneficiaries who participated in the construction of housing in the three case studies used in this study; the housing policy also assumes such a connection. The study argues that the construction skills can assist training beneficiaries to acquire sustainable employment in the housing construction industry. The housing beneficiaries have however experienced the problem of being unable to make further housing completion due to various problems such as unemployment, low income, regulations and building standards. Therefore, the study also assumes that housing construction industry has a potentially pivotal role to play in providing sustainable employment to the training beneficiaries, which In turn allow them to generate income for housing improvements. The study uses two core-housing approaches (incremental and enabling), which emphasises the importance of construction skills to the training beneficiaries and are relevant to the South African Housing Policy. This study argues that the Housing Policy has a crucial role to play in construction skills acquisition during the construction of incremental housing projects. This study investigates the relationship among skills, employment and housing improvements of Hambanati, Mshayazafe and Waterloo areas in KwaZulu-Natal. A research In this study has been conducted for the purpose of highlighting realities regarding the impact of acquiring relevant construction skills through incremental housing projects. The research will enable the study to inform the government's current housing policy about the potential benefits of providing construction skills in the delivery of incremental housing. / Thesis (M.A.)-University of Natal, 2003.

The National Curriculum Statement advocates a shift in focus with regards to the manner in which assessment and learning are conceptualized (Department of Education, 2002). Consequently, new forms of assessment that are in keeping with the principles of the National Curriculum Statement (Department of Education, 2002), are expected to be implemented within the South African classroom context. Set against this backdrop, the study set out to explore teaching learning through the lens of assessment, by focussing on the content, process and application issues associated with teacher learning. This study attempted to unpack what teachers know about assessment and how they have come to acquire this knowledge. It was envisaged that through an analysis of how teachers learn about assessment, this study would reveal valuable insights about how teachers learn, and in this way, bring to the fore additional meaningful insights about the conditions that lead to effective teacher learning. In striving to achieve the outcomes of the research project, this study focused on the interplay between theory and practice to explore the process of teacher learning and how this learning translates into practice, through exploring how teachers’ knowledge of assessment, influenced their classroom assessment practices. The study was a qualitative one, within a case-study design. The use of semi-structured, iterative interviews, document analysis, and observations, formed the instruments used in the study. The thesis unpacked the journey of learning about the new forms of assessment, among three primary school educators, who formed the participants of the study. The findings of the study allude to the notion that teachers learn in a variety of different ways, and through a plethora of learning experiences, making a simplistic, superficial understanding of teacher learning, inadequate. In addition, the study pointed to teacher learning being shaped by a number of factors, indicating the significant influence that a multitude of factors, both internal and external, have over teacher learning. Further, the challenges and issues associated with teacher learning were brought to the fore. The implications of the study suggest that teacher learning is complex and multi-faceted, making it most necessary to adopt a multi-focus approach to teacher learning. / Thesis (Ph.D.)-University of KwaZulu-Natal, Edgewood, 2012.

This exploratory case study investigated the Graduate Assistant (GA) Scholarship Programme at Technikon Natal (TN) as a staff development mechanism. Although GA programmes are not a new concept and have been used internationally for decades as a means to develop academic staff, the programme at TN has some differences. This programme was initiated to address the development of young Black, and in the main African, academics in order to assist with meeting future employment equity requirements. The programme in its simplest form offers the GA the opportunity to gain teaching experience while studying for a post graduate qualification. Between 1995 and 2000, fifty GAs were involved in the programme at TN, with the majority of GAs studying at the BTech qualification level. This case study identified the juxtaposition of two perspectives of influence, those of the institutional and the individual issues. The institutional issues identified were categorised into policy and procedural issues and the individual issues focused on staff development and mentorship issues. Although the findings cannot be generalised, significant issues have been identified which could prove of value to a wider audience. In addition to developing Black academics, the programme makes a significant contribution to increasing the achievement of higher qualifications from the technikon sector. This is desirable in order to produce the technological foundation for South Africa's future economy. The study identified great potential in the GAs and in the community at TN who have embraced this opportunity to develop young academics of the future. Although there are a number of issues to be addressed, the key stakeholders of this study; the GAs and their Heads of Departments, are well supported by the management and relevant units at TN. / Thesis (M.Ed.) - University of Natal, Durban, 2000.

Since it assumed power in 1994, the government of South Africa had to meet the challenges of changing an education system that was established along racial lines. OBE and Curriculum 2005 were adopted into the school system. In the Further Education and Training Band Report 550 which was a 'cleansed' curriculum was introduced. The Framework for the Transformation of Further Education and Training in South Africa was published and promoted equality, economic competitiveness, redress, productivity and quality learning. On 28 October 2002 the draft National Curriculum Statements were published. The purpose of this study was to examine some of the policy intentions, influences and dominant ideologies in the FET policy documents. The study also examines the policy process and the recontextualization of policy discourses. A qualitative approach was used. Data was collected from questionnaires and interviews. The data obtained from the completed questionnaires and interviews was processed. The dominant ideology in the policy documents for English, Life Sciences, Mathematics and Physical Science were identified. The findings of the study shows that policy makers, designers and trainers adopted particular discourses that were at times aligned to the official policy discourse and at times they drew on new discourses based on their own histories, biographies and experiences of teaching in South African schools. Finally recommendations were made concerning the policy process in the form of three propositions: (i)Timing determined what was possible for the NCS: the policy development process was driven by a political need to deliver on a new curriculum; (ii) In a system that is not currently functioning efficiently, new policy initiatives exacerbate rather than reform the conditions on the ground; (iii) Government rationality was driven by a transformative agenda yet constrained by technicist management theories. / Thesis (M.Ed.) - University of KwaZulu-Natal, Pietermaritzburg, 2006.

This is a qualitative, comparative study of management and learner perceptions of ABET English level 4 in a range of companies around Durban. South Africa's past is characterized by separate and unequal education and an ABET policy has been created in an attempt to address these educational inequalities. The legislation surrounding ABET creates a consistent approach intended to achieve economic growth and social transformation. During a long period of involvement in ABET, it appeared that the problems with and complaints about English level 4 were the same in all companies. In order to investigate and compare learner and management perceptions and expectations, a qualitative study was conducted with interviews being the main means of data collection. Twenty-seven learners and ten managers participated in the research with education levels ranging from Standard 5 to a post matric qualification. The interviewees were drawn from employees within the manufacturing, shipping, commercial and hospitality sectors. It was found that the expectations of managers and those of learners are often unrealistic and are not aligned and there is disillusionment when these expectations are not met. There is a complete lack of understanding as to the nature of English level 4 and I ascribe this to the perennial problem of the perceived value of soft skills in this profit driven business and production environment. Recommendations are made as to how the expectations surrounding English level 4 can be more realistic and how the situation can be improved. / Thesis (M.Ed.) - University of Natal, Durban, 2002.

The study examined the role of non-formal skills programmes at Further Education and Training (FET) colleges in assisting marginalized learners in their livelihoods. The high rate of unemployment and poverty in South Africa, and in Kwazulu-Natal in particular, highlights the need for non-formal programmes to be more responsive to the developmental needs of marginalized learners, and to the economy. There is a need to move away from programmes that are run in isolation, towards programmes that are more responsive, creative and holistic. A case-study of three different non-formal skills programmes from each of the FET colleges in the Durban area were used in the study. These included Coastal, Sivananda and Thekwini FETI's. The reason for choosing different programmes, was to get a broader picture of skills programmes offered at FET colleges. One of the programmes was a Welding one offered at the Swinton Road Campus of Coastal College. The second programme was the Organic Farming one offered at the Mpumalanga campus of Sivananda College, and the third programme was the Cooperatives one offered at the Asherville campus of Thekwini College. Interviews with learners comprised the primary data, while documents, observation and interviews with personnel comprised secondary data. The three different programmes provided an interesting contrast. While the Organic Farming programme and the Cooperatives were fairly new, the Welding programme had been in operation for some time. There were also differences in the design and implementation which impacted on the learners' ability to improve their livelihoods. Learners in the Organic Farming programmes for example, were technically unemployed. Yet they were producing organically grown vegetables to sustain themselves and their families. In contrast, learner in the welding programme were unable to find employment on completion of the programme. Using the Sustainable Livelihoods Approach used by international Aid agencies in developing countries as a bench mark, the programmes were examined to establish whether they were assisting their learners in developing sustainable livelihoods. What emerged was that there was a strong correlation between the design and implementation of the programme and the learners' ability to transfer skills to improve their lives. Programmes that provided support to learners aside from the actual training content tended to be more successful than programmes that focused only on training. The more a programmes incorporated the principles of SLA (responsive and participatory; learner-centred; conducted in partnerships; linking micro and macro-level activities, holistic and sustainable), the more they were able to assist learners in developing their livelihoods. / Thesis (M.Ed.)-University of KwaZulu-Natal, Pietermaritzburg, 2006.

This is a qualitative case study which encompasses a thick description of an organization's workplace training programme and how it relates to the National Qualifications Framework and Skills Development. The organization in question is Imana Foods (Pty) Ltd. The purpose of conducting this particular study is to take a close look at the workplace training programme of a particular organization and to see how it has embraced the implementation of new legislative acts such as the South African Qualifications Authority Act, the Skills Development Act, the Skills Development Levies Act, and the Employment Equity Act into its education and training policy . These legislative acts are interrelated in the sense that they have one very significant common goal, and that is to improve the South African economy. By implementing these acts, the government hopes to increase the amount of skilled labour, which in turn should lead to better job opportunities for those employees who already have jobs, and also to promote education and training to those people who are unemployed. The government hopes to keep a watchful eye on the labour market with the intention of providing training in the areas where there is a shortage of skills. My intention for wanting to examine the workplace training programme of a single organization is to determine whether or not the training programme under study is serving its purpose which is to provide equal opportunity for all the employees within the organization. / Thesis (M.Ed.)-University of Natal, Durban, 2002.