Transport for learners has been problematised by some South African scholars as being a significant factor in access to education. This study takes the view of access further by focusing on South African public transport policy provisions for learners. The key research questions are: 1. What are the political discourses in public transport policies that are relevant to school transport and learners? 2. To what extent are these public transport policies coherent in their treatment of and provision for learners? Through using a blend of Scheurich’s Policy Archaeology and Fairclough’s Critical Discourse Analysis approaches for an analysis of selected excerpts from relevant policy texts issued in the period 1994-2009, I find that school learners are assigned marginalised positions and neo-liberal trends temper school learner interests. These findings about South Africa’s transport policies and how they serve the interests of learners and position them in the social hierarchy, point to discourses in public transport policy that infringe the rights of school learners to have their best interests served in all matters related to their wellbeing as indicated in Section 28 of the Constitution. / Thesis (M.Ed.)-University of KwaZulu-Natal, Durban, 2009.

Thesis (MTech (Town and Regional Planning))--Cape Peninsula University of Technology, 2006 / This research study explores corridor development and the various impacts on its su"ounding urban environment. These impacts include socio-economic influences, land-use changes, movement and transport needs and a critical look at development control, with specific emphasis on densities. The functioning of activity ~idors differs depending on the specific contexts. For this reason it is useful to investigate theory, as well as local and intemational case studies to have a clear understanding of what a corridor is and how it can be beneficial. This research not only explores corridor development in the context of the Developing World, but includes the Developed World context in the investigation phase of the study. This study is significant in that it is not only relevant to the Developing World or Developed World countries, but can be applied to both. This study focuses on the role ofpublic transport in corridor development. Public transport can be seen as the catalyst for development that is needed along the NGC. At present the public transport system in the sub-region does not comply with envisioned demands and needs. This is a major concem for the City of Cape Town as it is generally accepted that public transport must play an important role in the economic and social integration and upliftment all along the NGC, as far north as the town ofAt/antis. It is contended that the value of this research project will lie in providing a clear understanding of the term corridor development and its relevance to the Northern Growth Corridor, and possibly to most others.

D. Com. (Transport Management) / The objective of this study was to obtain information and an understanding about the nature and magnitude of the South African freight transport market, as well as to establish the relative importance and/or position of the various transport modes from a transport economic point of view. The underlying rationale was the lack of information in this regard in South Africa. In an effort to help overcome this lack of information the stUdy concentrated on the following: the magnitude of the freight transport market the participants in this market the market share of each participant the products being transported the geographical location and distribution of the transport undertakings. Information about the freight transport market in South Africa was obtained on a sectoral basis by means 'of a literature analysis and an empirical investigation (field study).

M.Comm. / The size of South Africa's banking industry grew from R398 billion in 1995 to R471 billion in 1996 while banking transactions totalled R58 634 billion during 1996. Like most other service companies, the banking industry also experiences customer turnover. During the period March 1995 to February 1996 customer switch, which refers to the closing of an account at one institution and the opening of a new account at another institution, by clients of all banks amounted to 4,9 percent. Mutual interaction between a service provider and a client is a very important determinant of customer satisfaction with a service. It is therefore important for the company to focus on the retention of customers because it is more profitable to retain a customer rather than recruiting new customers. Customer switching can damage the future stream of income of a company. The loss of a customer therefore, is not only one transaction, the company looses a life long stream of income. Customer satisfaction therefore influences the primary source of future income of most companies directly. Quality service is of utmost importance for the success and survival of companies in today's competitive environment. To be successful it is necessary for each department within the company to operate effectively and to be client orientated. Companies believe that they will be more profitable if a marketing orientation is established within the company. Employees must therefore, understand their role in the total service chain. A client's perception of a service becomes reality when he/she experiences the service during a service encounter where interaction between the customer and the company takes place with the employee as intermediary. Employees of the company are seen as individuals who are in a relationship with the company similar to that between an external customer and the company. A company must therefore concentrate on both his external and internal clients because quality service rendered to internal clients results in quality service to the external client. The rendering of quality service is a very important dimension, in ensuring success and survival of a company. If investment in service quality therefore results in perceived improvement in service, quality is a profit strategy. Although theoretical studies suggest that companies offering a higher degree of service quality generate higher profits, no published studies or model exist where the total series of consequences, from the allocation of resources to customer satisfaction and eventually profitability, is discussed. Researchers believe that customer satisfaction results in profitability, but question the possibility of a positive correlation between market share and customer satisfaction. Against this background it was the purpose of this study to determine the impact of service quality, customer retention and staff retention on the market share and profitability of a financial institution by constructing a service quality-profitability relationship model to determine the relationship between the different dependent and independent variables. A literature and empirical study was therefore undertaken to on the one hand evince the role and importance of the relationship between the service company and the customer, employee and internal markets in accomplishing a loyal customer base and enduring market share and to on the other hand relate service quality with market share and profitability. The primary finding of this study is that relationships exist between the various dependent and independent variables of the hypothesized model which confirms that service quality do impact on market share which in turn correlates with the profitability of a company. Moreover, customer retention positively correlates with profitability. It was also determined that customer retention positively correlates with market share. It was, however, found that no correlation exists between service quality and customer retention whilst relationships between marketing costs and market share and marketing costs and profitability could also not be determined. In view of the findings of the empirical investigation, it is recommended that the chosen bank attends to the following aspects: the improvement of service excellence; the improvement of aspects accomplishing customer and employee retention; establishing a more Afrosentric rather than a Eurosentric dimension of culture within the organisational culture and managerial practice of the bank; determining the critical psychological state of employees; establishing a positive and constructive psychological state within the bank; revising the format of reporting management information in order to calculate the impact of service quality on profitability rather than determining relationships between the elements. In taking this approach, the bank should be able to employ the service quality-profitability relationship model to the advantage of the bank to measure the impact of service quality on profitability and optimizing the relationship between service quality and profitability.

M.Com. (Transport Economics) / During the 1960's it became apparent that while general levels of mobility were still rising, certain sections of the community actually experienced a decline in these levels. Amongst these sections of the community were the physically handicapped. For years their needs in transportation have been neglected in favour of the needs of the overwhelming majority ...

A Research report submitted to the Faculty of Engineering and the Built Environment, University of the Witwatersrand, in fulfilment of the requirements for the degree of Master of Science in Development Planning, Johannesburg 2019 / As cities continue to experience rapid urban growth there are opportunities which exist in linking transport planning with dynamic land uses within the city. The main planning approach which stands out in achieving this is transit-oriented development planning. This form of planning is essential as it connects people with services and employment opportunities located in cities and urban areas. Transit-oriented development of a higher quality has the potential to generate revenue which can be used to improve the quality in transit-oriented systems and ultimately boost economic growth and development. Inclusive to this statement is the idea that transit systems are associated with societal benefits; congestion relief, social equity improvement, reductions in dangerous gas emissions and economic development. This study explores the importance of TOD and especially the prescribed linkages between proximity to a railway station and the influence this has on nearby commercial property prices. The study discusses the possible effects of other amenities found around close to the commercial properties and determines. The aim being to find out if these other amenities also have an impact on commercial property values in the study area. This is done through unpacking relatable discourse associated with transit-oriented development and through a research process which investigates whether there are other factors influencing commercial property values around the railway station in Jeppestown. The study will contribute towards the broader body of literature around TOD nodes, rail transit stations and commercial property values by providing empirical evidence provided by a quantitative study. The study uses multiple regression models to determine whether commercial property values are influenced by their proximity to a railway station or by other factors. It was initially expected that proximity would have an impact on commercial property values, but at the same time there was an argument for other factors and conditions located nearby to the commercial properties having an influence too. The empirical evidence collected showed that the proximity to the railway station was not statistically significant. The determinants of commercial property value which were significant were distance to school’s property age, retail, industrial and unidentified property. The limited impact of a railway station on commercial property value has been discussed in the analysis section of this thesis. The discussion has shed some light on the gaps associated with the way in which railway stations relate to commercial real estate property values in Metropolitan cities, across the developing world and beyond. The findings of the study will contribute towards better transit oriented development policies to be formulated as well as a better understanding of how public sector investments can help create value for properties. / PH2020

M.Tech. (Architectural Technology). / The design of a transport interchange, as a catalyst for an integrated environment, economically viable, that allows people opportunities for self-realisation through a cohesive landscape of management, production and reproduction. The proposed investigation originates from the observation that public transport in Soweto is characterized by non-integrated routes amongst existing public transport role players amounting to increased travelling costs for commuters in transit. This is because of a lack of information Exchange amongst existing role players, inadequate employment opportunity and urban vitality within the township milieu. This dissertation will conceptualise a transport interchange as catalyst for an integrated environment, economically viable, to allow people opportunities for self-realisation through a cohesive landscape of management, production and reproduction (see Figure 1.39 pg 60). The project seeks to reverse conventional notions which associate transport buildings with crime, race and class differentiation. The aim of the study is to improve the efficiency of public transport infrastructure in the developing township of Jabulani, Soweto through the design of a transport interchange that contributes to the urban vitality of the Jabulani node. The study will investigate alternative means to further integrate transportation interchanges into communities by: (i) critically evaluating the traditional role of transport interchanges in the city as pragmatic spaces where people connect from one mode of public transport to another, and (ii) rethinking how transport interchanges can be used as a space for the exchange of ideas ultimately re-branding transport interchanges as social platforms that promote the exchange of information between people in transit.

Thesis (MTech (Town and Regional Planning))--Cape Technikon, Cape Town, 2004 / Urban environments are by their very nature vastly complex with regard to the way they operate and how they perform in terms of quality of life. The influence of public transportation on the urban environment was highlighted by the erstwhile South African Minister of Transport, Mr Abdulah Mohamed Omar (Department of Transport 1999) when he said that in order to ensure sustainable urban environments, public transportation needs to be the preferred mode of motorised transportation in our cities. In order for this target to be reached, as set by the Minister, it is clearly necessary that the public transportation system operates at its optimal level and that existing deficiencies be identified and addressed. One typical, under-achieving element in the public transportation systems of cities in the developing world is in fact the Public Transport Interchange (PTI). The quality of PTls and their surrounding urban environments has been seriously neglected and ignored in the past. Evidence strongly suggests that PTls have the potential to provide fundamental preconditions for social and economic development locally and in some instances in the wider metropolitan context. For this potential to be realised, a set of performance measures needs to be identified specifically for PTls as an evaluating tool and to guide upgrades and new developments. However, before such performance measures can be proposed, a full understanding of what a positive urban living environment could be in the context of PTls, needs to be developed. In summary, the objective of this research project is to address the existing shortcomings associated with Public Transport Interchanges by setting performance indicators for evaluating and developing PTls in the developing world context, with specific emphasis on Cape Town, South Africa.

D.Com. (Business Management) / The South African Rail Commuter Corporation Limited was established on1 April 1990 according to the Legal Succession Act of the South African Transport Services (9/1989). The newly established Corporation was faced by a lack of focus with reference to strategic direction. A duplication of activities prevailed which resulted in conflict between organisational units and individuals. The gap between the actual and desired organisational climate profile of the Corporation was also unacceptably wide. The need for a strategic management model in order to focus all activities of the Corporation became crucial and resulted in the undertaking of this study...

This study is intended to unpack the current and potential future commuter transport requirements in Kagiso Township within the context of transport planning and the ongoing transformation of the transport sector in South Africa. In order to meet the above challenges, it was felt that an investigation of the socio-economic profile of transport users in Kagiso Township was required, which would be indicative of potential needs and requirements in terms of current and future travel infrastructure. This study is significant, as it considers the impact of socio-economic factors and transport interactions by fully examining the impact of accessibility, urban development patterns, local mobility and planning. Mogale City’s Kagiso Township was selected for in-depth study because it has seen one of the highest urbanization rates in Gauteng Province, with people from all over Gauteng relocating to this suburb, either buying relatively moderately priced housing via mortgaging or, alternatively, trying to gain access to government low-cost housing. The study investigates the connection between socio-economic characteristics of a local population (inter alia, age, gender, household size, and vehicles per household, employment status and income) and their transport requirements (travel demand forecasting), within an urban transport context. Socio-economic characteristics of a population are important in transport demand forecasting because there is a general belief in transport planning that the predisposition to travel and trip generation vary with the characteristics of the traveller. A travel demand forecasting model by Bussière and Rice (1999) is used for the purposes of simulating existing and future travel patterns. The forecasted household mobility and needs of commuters in Kagiso Township are compared with current municipal plans to see whether such plans are realistic and can address existing needs. The evaluation of the current municipal plans is included to test the responsiveness of public policy and practice towards the needs of the affected local community. This evaluation extracted information on whether the relevant municipality has identified the problems and issues affecting the local community of Kagiso Township. In addition, it assessed whether the municipality has identified possible solutions to these problems and issues and whether it has prioritised any projects to improve transportation in Kagiso Township.