<p>Background: During a house demonstration a real estate agent have the chance to make new contacts which is of big importance to spread the word about the agency and keep up with the competition. If the realtor makes a good impression on the customers, it increases the chance for making the customers return to the same realtor when time comes to sell their own house. The interpretation of this non-verbal communication has been shown to have a fundamental effect on the participant’s perception of the encounter. This makes the study aim regards investigating which non-verbal signals a real estate agent express.</p><p>Purpose: This study has a two-parted purpose whereas the first part intends to point out similarities and differences in a realtor’s non-verbal communication. The other part aim to create an understanding for the consequences a real estate agent’s non-verbal communication can lead to.</p><p>Theory: To fulfil the purpose, theories about non-verbal communication were chosen which brings the expressions kinesics, proxemics, physical appearance and paralanguage into use.</p><p>Research method: As an empirical research method observations were used to study the real estate agents non-verbal communication. Four educated and authorised realtors were chosen to be observed at different house demonstrations. The focus was set on the realtors interactions with the customers.</p><p>Conclusion: Results from the observations point out that there are both similarities and differences in a realtor’s non-verbal communication. Depending on how this communication takes place, which can differ between realtors, different consequences can be pointed out in the interaction with the customers.</p><p>Keywords: Non-verbal communication, Real estate agent, House demonstrations, Kinesics, Proxemics, Paralanguage</p>

Det råder delade meningar om konsekvenserna av att arbeta i öppna kontorslandskap. Kommunikation och en bra laganda anses vara ett grundläggande element i framgångsrika organisationer. Då användandet av öppna kontorslandskap ökat finns ett behov av forskning inom området. Syftet är att utifrån ett arbetspsykologiskt perspektiv undersöka medarbetarnas upplevelse av kontorslandskap med fokus på den verbala kommunikationen och lagandan mellan medarbetarna, detta genom åtta deltagare i Downs &amp; Hazens (1977) Communication Satisfaction Questionnaire samt semistrukturerade intervjuer. Respondenterna upplever en öppen och positiv verbal kommunikation dock upplevs den även som ett störningsmoment. Lagandan upplevs som stark och främjande av den individuella och organisatoriska prestationen. Arbetssituationen skulle förbättras om privata utrymmen upprättas samt regler och rutiner gällande agerande i kontorslandskap införs.

Background: During a house demonstration a real estate agent have the chance to make new contacts which is of big importance to spread the word about the agency and keep up with the competition. If the realtor makes a good impression on the customers, it increases the chance for making the customers return to the same realtor when time comes to sell their own house. The interpretation of this non-verbal communication has been shown to have a fundamental effect on the participant’s perception of the encounter. This makes the study aim regards investigating which non-verbal signals a real estate agent express. Purpose: This study has a two-parted purpose whereas the first part intends to point out similarities and differences in a realtor’s non-verbal communication. The other part aim to create an understanding for the consequences a real estate agent’s non-verbal communication can lead to. Theory: To fulfil the purpose, theories about non-verbal communication were chosen which brings the expressions kinesics, proxemics, physical appearance and paralanguage into use. Research method: As an empirical research method observations were used to study the real estate agents non-verbal communication. Four educated and authorised realtors were chosen to be observed at different house demonstrations. The focus was set on the realtors interactions with the customers. Conclusion: Results from the observations point out that there are both similarities and differences in a realtor’s non-verbal communication. Depending on how this communication takes place, which can differ between realtors, different consequences can be pointed out in the interaction with the customers. Keywords: Non-verbal communication, Real estate agent, House demonstrations, Kinesics, Proxemics, Paralanguage

Syftet med studien var att belysa faktorer som påverkar äldre, över 65 år, patienters upplevelse av beröring, dess effekter samt belysa sjuksköterskans upplevelse av att ge beröring. Metoden är en systematisk litteraturstudie, baserad på 15 vetenskapliga artiklar sökta via databaserna Cinahl, Cochrane och sökmotorn Elin@dalarna.Resultatet visade att genus, livserfarenhet, yrkeskompetens hos sjuksköterskan, relationer samt vilken del av kroppen som berördes var faktorer som styrde patientens upplevelse av beröring från sjuksköterskan.Sjuksköterskors upplevelse av att ge beröring visades genom en helhetssyn av patienten, ge bekräftelse, vårda med respekt samt kunna beröra på ett naturligt sätt. Beröring visades ha goda effekter både hos den äldre patienten och sjuksköterskan genom att relationsbanden mellan dem styrktes, minskade sömnproblemen samt lindrade smärta, stress och oro hos den äldre patienten.

No abstract available. / Thesis (Ph.D.)-University of Natal, Durban, 1996.

Thesis (M.A.T.) -- School for International Training, 2007. / Advisor -- Bonnie Mennell Includes bibliographical references (leaf 49).

Thesis (M.S.)--Boston University

El lenguaje corporal ha existido desde el inicio de la humanidad. Antiguamente, la comunicación se basaba, únicamente, en gestos, posturas, movimientos, entre otros. En estos días, el lenguaje corporal se ha convertido en una herramienta muy poderosa que ofrece a las organizaciones una mejora en sus procesos de comunicación; sin embargo, es muy poco utilizada. En los últimos años, las empresas han estado capacitando a los colaboradores del área de ventas para un mayor desempeño en el manejo de su lenguaje corporal. Sin embargo, las demás áreas no han mostrado algún interés en las mismas, por lo que han perdido la posibilidad de mejorar su clima laboral y desempeño. En este trabajo presentamos temas que influyen en el lenguaje corporal o sistema kinésico, entre ellos, la cultura, el lenguaje según género, capacitación, comunicación efectiva y complemento de la comunicación verbal y no verbal, con el objetivo de demostrar que el lenguaje corporal es una disciplina válida para la mejor gestión humana en las organizaciones. Para la realización del estudio, hemos establecido una metodología de investigación bibliográfica de artículos que se encuentren en cuartil uno y dos (en su mayoría). Estos nos han permitido identificar y confirmar la importancia del lenguaje corporal en las organizaciones. / Body language has existed since the beginning of humanity. In the past, communication was based solely on gestures, postures, movements, among others. These days, body language has become a very powerful tool that offers organizations an improvement in their communication processes; however, it is very little used. In recent years, companies have been training employees in the sales area for greater performance in the management of their body language. However, the other areas have not shown any interest in them, so they have lost the possibility of improving their working environment and performance. In this paper we present topics that influence body language or kinésico system, among them, culture, language according to gender, training, effective communication and complement of verbal and non-verbal communication, with the aim of demonstrating that body language is a valid discipline for the best human management in organizations. To carry out the study, we have established a bibliographic research methodology for articles that are in quartile one and two (mostly). These have not allowed to identify and confirm the importance of body language in organizations. / Trabajo de Suficiencia Profesional

This applied dissertation provides an overview of the working relationships among key leaders within a large urban school district in the Southeastern part of the United States. This study examined the communication methods and responsibilities of each key player within the decision-making process for the district at various levels of leadership. Results called for the exploration of (a) effective communication, (b) verbal and nonverbal techniques, (c) electronic means of communication, (d) informal styles of communication, (e) interpersonal communication, (f) communication styles, (g) leadership styles, and (h) conflict management, which delineated the theoretical framework and research questions for this study. This study presents verbatim quotes that supported the data findings. Twenty-three stakeholders (school board members, school leaders, parents, business leaders, and community leaders) from the district were interviewed. The results revealed 10 themes related to the need for a transparent, honest, and collaborative working relationship. The findings revealed the need for an addendum to the Critical Communication theory, which analyzed the interworkings among individuals within organizations. The addendum supports the premise that positive working relationships are due to effective forms or modes of communication. Stakeholders preferred in-person communication to combat conflict within the organization among members within the district. Stakeholders also noted a need for leaders of the organization who are democratic, transformational, and nonbiased. Stakeholders continuously addressed the need for immediate and accessible forms of communication within the district to build positive working relationships.

Detta examensarbete handlar om förskollärares tankar om verbal och icke-verbal kommunikation i samlingssituationer. Syftet med studien är att visa förskollärares upplevelser av förhållandet mellan verbal och icke-verbal kommunikation under samlingssituationer i relation till den pragmatiska aspekten av barns språkutveckling. Frågeställningarna som arbetet bygger på är: Hur ser förskollärares uppfattningar ut beträffande användandet av den icke- verbala kommunikationen i samlingssituationer på förskolan? Hur ser förskollärares uppfattningar ut beträffande användandet av verbal kommunikation i samlingssituationer på förskolan? Det empiriska materialet har samlats in genom intervjuer av verksamma förskollärare och utgör tillsammans med tidigare forskning samt relevant litteratur för ämnet grunden för resultatet och analysen. Analysen har sin utgångspunkt från Maurice Merleau-Ponty utifrån fenomenologin. Studien visar att den icke-verbala kommunikationen används av pedagoger för att förstärka den verbala kommunikationen för barnen samt att detta sker både medvetet och omedvetet i samlingssituationer. / This thesis is about preschool teachers' thoughts on verbal and nonverbal communication in assembly situations. The purpose of the study is to show how preschool teachers’ look at the relationship between verbal and non-verbal communication and how the relationship is expressed for children in assembly situations on the basis of pragmatic language development. The questions, which this paper is based on, are: What are preschool teachers’ interpretations regarding the use of non-verbal communication in assembly situations in preschool? What are preschool teachers’ interpretations regarding the use of verbal communication in assembly situations in preschool? The empirical material has been gathered through interviews with active preschool teachers’ and make, in combination with previous research and relevant literature on the subject, the basis for result and analysis in this study. The analysis has its starting point in the perspectives of Merleau-Ponty and the phenomenology. The result, that the empirical material shows, is that the non-verbal communication is used to enhance the verbal communication and that this accrue both consciously and unconsciously in assembly situations.