Intresset till studien uppkom genom att en webbgemenskap upptäcktes i vilken fäder söker stöd från varandra i förhållande till socialtjänsten, det väckte vår nyfikenhet kring vad orsaken och syftet är till att fäder söker sig till webbgemenskapen. Syftet med studien är att söka förståelse för varför fäderna vänder sig till webbgemenskapen på internet, att beskriva vilka föreställningar som skapas kring socialtjänsten i webbgemenskapen samt hur föreställningar begripliggörs och förklaras av fäderna. För insamling av empiri har en kvalitativ observationsstudie på internet genomförts där empirin som legat till grund för resultatet är texter och kommentarer publicerade av personer som utger sig för att vara fäder. En kvalitativ innehållsanalys har använts för att bearbeta den empiri som insamlats och bland annat tre övergripande teman har identifierats: föreställningar kring socialtjänsten, begripliggörande av föreställningarna samt mobiliseringens orsak och syfte. Studien har genomgripande ett genusperspektiv och resultatet av innehållsanalysen analyserades med hjälp av de teoretiska utgångspunkterna: kön som konstruktion – skapandet av genus samt homosocialitet. Resultatet i studien beskriver föreställningar kring att socialtjänsten bedömer fäder och mödrar olika utifrån kön samt reproducerar föreställningar kring traditionella föräldraroller och maskulinitet. Fäderna erhåller inget stöd och känner sig maktlösa utifrån att socialtjänsten privilegierar mödrar, detta leder till att fäderna söker sig till webbgemenskapen för att erhålla olika typer av stöd. Slutsatsen är att socialarbetare måste medvetandegöra föreställningar kring kön, maskulinitet och föräldraskap för att kunna motverka att föreställningar befästs och reproduceras. För detta krävs verktyg som direkt kan appliceras i det praktiska arbetet med fäder, men socialarbetare behöver också vara mer tydliga och lyhörda för att kunna identifiera behov hos fäder för att möjliggöra stödgivande. / The interest of this study were awakened when webcommunities whose purpose is to support fathers against the social services were found. This raised our curiosity about why such webcommunities are needed. The purpose of this study is to seek understanding for why fathers are turning to the webcommunity, also to describe conceptions about the social services which are created in the webcommunity and how those conceptions are understood and explained by the fathers. The method used for collection of data was a qualiatitive obervational study on the internet where the empirical base for the results are published texts and comments by people purporting to be fathers. A qualitative content analysis were used to process the empirical findings and three main themes were developed: conceptions about the social services, understanding of these conceptions and the cause and purpose of the mobilization. This study has a pervasive genderperspective and the result of the content analysis has been analyzed with the theoretical base of: ”doing gender” and homosociality. The result of this study reveals conceptions fathers have about the social services, that the social services assess fathers and mothers on different basis because of their sex. The fathers also claims that the social services reproduces conceptions about traditional parenting-roles and masculinity. The fathers doesn’t recieve the support they need and feel powerless because the social services privileges mothers, which instead leads fathers to seek support from eachother in the webcommunity. The conclusion is that social workers need to be more aware of conceptions they have on gender, masculinity and parenthood to be able to work against these conceptions. To do this social workers needs tools that can be applied in their daily practical work with fathers. But social workers also need to be more distinct and responsive to be able to identify fathers needs and thus offer support.

This thesis emerged as a result from the desire to know how the Public Service of Malaysia is coping up with the demands of quality services from the public. The Public Service, in meeting the aspirations of the Government, on providing quality services to the public, has introduced a number of quality programmes. In spite of this positive move to inculcate a quality work culture among the Public Service employees, the public is said to be still complaining about public services. In this situation, investigations are required to determine the true status of the level of quality of services delivered by the Public Service. These investigations involved measuring service quality and the SERVQUAL instrument of measuring service quality, which has been tested for its reliability, has been introduced. After obtaining the measurements, shown in the form of service quality gaps, further investigations was carried out to identify the cause of the service quality gaps. It was discovered that service quality can be affected by the internal service gaps and in this case, the service performance gap is the main cause of the service quality gap. Further investigations narrowed down the cause of the service quality gap to performance appraisal. Therefore insight was gained about the improper implementation of performance appraisal which can affect quality. The invaluable findings obtained from the thesis about the Public Service prompted suggestions to be made about ways of improving quality services delivered by the Public Service.

Darbo tikslas: Įvertinti didžiųjų Lietuvos miestų socialinių paslaugų centrų klientų pasitenkinimą socialinėmis paslaugomis. Uždaviniai: 1. Įvertinti ir palyginti socialinių paslaugų organizavimo ypatumus Šiaulių ir Panevėžio miestuose pacientų su negalia požiūriu. 2. Įvertinti pasitenkinimą socialinio darbuotojo veikla socialinių paslaugų centrų klientų požiūriu. 3. Įvertinti socialinių paslaugų centrų klientų pasitenkinimą socialinėmis paslaugomis priklausomai nuo sociodemografinių charakteristikų. Tyrimo metodika: Tyrimas atliktas Panevėžio ir Šiaulių socialinių paslaugų centruose. Tyrimo objektu pasirinkti neįgalūs Panevėžio bei Šiaulių socialinių paslaugų centrų klientai. Nuo 2013–11–29 iki 2014–01–31 Panevėžio bei Šiaulių socialinių paslaugų centruose buvo atlikta anoniminė anketinė neįgalių klientų apklausa. Apklausta 210 respondentų. Tyrimo duomenų statistinei analizei buvo naudotas SPSS 17.0 for Windows duomenų apdorojimo paketas. Požymių ryšiams vertinti sudarytos susijusių požymių lentelės, požymių priklausomybei nustatyti skaičiuotas chi-kvadrat (χ2) kriterijus su jo laisvės laipsnių skaičiumi. Proporcijų lygybei tikrinti skaičiuotas z-kriterijus. Dviejų nepriklausomų imčių neparametrinių kintamųjų vidutinėms reikšmėms palyginti naudotas Mann-Witney U testas. Kai reikšmingumo lygmuo p<0,05, požymių skirtumas tiriamųjų grupėse laikytas statistiškai reikšmingu. Rezultatai: Tyrimo rezultatai parodė, kad dažniausia paslauga, kurią socialinių paslaugų centrai teikia... [toliau žr. visą tekstą] / Aim of the thesis: To evaluate customers’ satisfaction of social service centres in the major cities of Lithuania. Objectives: 1. To evaluate and compare specific organization peculiarities of social services for people with disabilities in the cities of Šiauliai and Panevėžys. 2. To evaluate client satisfaction with social workers' services. 3. To evaluate social service centres customer satisfaction level, based on the socio-demographic characteristics. Methods: The research was carried out in social service centres of Panevėžys and Šiauliai. People with disabilities who are the clients of social service centres in Panevėžys and Šiauliai served as research objects. Anonymous questionnaire survey of disabled people was carried out in social service centres of Panevėžys and Šiauliai, from 2013-11-29 to 2014-01-31. 210 respondents were questioned. SPSS data processing package 17.0 for Windows was used while making the statistical data analysis of the survey. A table of related symptoms was created in order to evaluate the features. Also, chi-squared (χ2) criterion with its degrees of freedom was used in order to identify the signs of correlation. Z-test was used to check the equality of proportions. Mann-Witney U test was used to compare the average value importance of two independent non-parametric and variable samples. The difference of evidence was considered to be statistically significant in research groups when the level of significance was p<0.05. Results: The results... [to full text]

Ethiopia is a country well endowed with a number of development related NGOs who have been involved in socio-economic development at national, regional and grassroots level. In a country like Ethiopia, where natural and man-made hazards persist, NGOs play a crucial role in terms of reducing poverty and other human sufferings. As one of the non-governmental organizations, the Ethiopian Kale Heywot Church Development Program (EKHCDP) has played an important role in supporting and encouraging the development aspirations of local communities in the areas of environmental rehabilitation, water and sanitation, agriculture, health, education, credit and saving schemes.<br /> <br /> The study focused on the Ethiopian Kale Heywot Church community development program in five selected project areas, namely Lambuda, Durame, Shashamane, Debraziet and Nazret. The analysis subsequently examined the nature and extent of community participation in the project planning, implementation and decision-making phases. Thereafter, the study brought into focus general observations gleaned from the investigation and provides recommendation to the EKHC and other stakeholders that have been involved in development activities.<br /> <br /> Quantitative and qualitative methods of research have been applied throughout the investigation. Accordingly, observation, in depth interviews, focus group discussions and structured and semi-structured questionnaires were used to gather information. The qualitative mode was employed to gather socially dynamic information on issues relating to beneficiaries&rsquo / perceptions of processes in order to gain a deeper understanding of the dynamics at play. On the other hand, the quantitative mode was used to test variables related to the research problem. <br /> <br /> The findings indicate that the Ethiopian Kale Heywot Church development program has played a significant role in terms of community development. Moreover, its development approach is responsive to local needs and able to mobilize local and external resources to support the poor, so that through empowerment and participation they will be released from the deprivation trap that they find themselves in. The study also indicates that the EKHCDP has good linkages and networks with other communities and partners. However, the study indicated that the intensity of community participation in decision-making is still low in certain cases. Meanwhile, the beneficiaries did not show a clear understanding of aspects such as project ownership. Finally, this study recommends that genuine community participation should be maintained because it is the core activity contributing to beneficiary empowerment and grassroots institutional capacity building and an essential ingredient for self-reliance and project sustainability.

Thesis (M.A.)--University of Toronto, 2005. / Includes bibliographical references (leaves 101-111).

Thesis (M.A.)--University of Toronto, 2005.

Thesis (M.S.W.) - Carleton University, 2007. / Includes bibliographical references (p. 119-124). Also available in electronic format on the Internet.

Thesis (M.S.W.) - Carleton University, 2007. / Includes bibliographical references (p. 124-132). Also available in electronic format on the Internet.

Thesis (Psy. D.)--Wheaton College Graduate School, Wheaton, IL, 2002. / Abstract. Includes bibliographical references (leaves 86-89).

Thesis (Ph. D.)--UCLA, 2008. / Vita. Description based on print version record. Includes bibliographical references (leaves 201-210).