Thesis--M.S.W., University of Hong Kong, 1982.

Thesis (M.B.A.)--University of Hong Kong, 1983.

Thesis (M. Soc. Sc.)--University of Hong Kong, 1985.

Thesis (M.S.W.)--University of Hong Kong, 1985.

Thesis (M.S.W.)--University of Hong Kong, 1985.

published_or_final_version / Social Service Management / Master / Master of Social Sciences

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This study aims to provide a deeper understanding of how social workers relate to societal notions of gender, class, ethnicity and sexuality in meetings with clients. As the basis of the study, qualitative interviews were conducted with four social workers. The results were analyzed by means of an intersectional perspective. The respondents described that societal power structures were present in social work and affected the clients. Male clients with Western origins were experienced in most situations less vulnerable, depending on other present power relations. Clients with non-European origin were perceived as more vulnerable, while LGBTQI-identified clients largely were invisible. All the social workers emphasized the importance of questioning their own beliefs and prejudices at work, in order to provide good treatment towards the clients. Social workers felt that the power structures of gender, class, ethnicity and sexuality may affect their treatment towards the clients, in one way or another. / Denna studies syfte är att ge en djupare förståelse för hur socialarbetare förhåller sig till samhälleliga föreställningar om kön, klass, etnicitet och sexualitet i mötet med klienter. I studien genomfördes fyra kvalitativa intervjuer med socialarbetare, verksamma inom socialt arbete. Studiens resultat analyserades med hjälp av ett intersektionellt perspektiv. Resultatet visade att socialarbetarna ansåg att samhälleliga maktstrukturer var närvarande i det sociala arbetet och påverkade de klienter som sökte sig dit. Manliga klienter med västerländskt ursprung upplevdes i de flesta situationer som mindre utsatta i socialt arbete, beroende på vilka andra maktordningar som samspelar. Klienter med utomeuropeiskt ursprung upplevdes som mer utsatta medan hbtq-personer upplevdes vara mer osynliga. Samtliga socialarbetare framhävde vikten av att ifrågasätta egna föreställningar och fördomar i arbetet, för att kunna ge ett gott bemötande gentemot klienterna. Socialarbetarna upplevde att maktstrukturer kring kön, klass, etnicitet och sexualitet kan påverka deras bemötande på ett eller annat sätt.

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This study examined job satisfaction among social workers in a correctional environment. A model was derived that defines job satisfaction as an attitude based on environmental and personal factors. The purpose of this research project was to examine what factors based on the model, lead to job satisfaction within the Ministry of Public Safety and Security using the Job Satisfaction Survey (Spector, 1997). Questionnaires and surveys were sent to all social work and psychology staff employed in a correctional institution across Ontario. Results support the model that both environmental and personal factors influence the perception and assessment of job satisfaction. Overall the majority of social workers working within the Ministry reported being satisfied (M = 115.0, SD = 27.3); however, psychology staff reported greater job satisfaction (M = 137.9, SD = 21.3). For social workers, supervision, co-workers and the work itself were the factors that related to job satisfaction. Working conditions, communication, contingent rewards and opportunities for promotions were related to dissatisfaction. The proposed model offers suggestions to human service organizations that wish to improve recruiting and retention of social workers.