The thesis dwells about methodics of processing an order in the company: Hardening shop Frydrych s.r.o. while respecting all the demands on the technological process of thermal and thermo-chemical manipulation as annealing, tempering and cementing. On the bases of the analyse and documental procedures the thesis is unraveling a concept for elimination of absences in the sphere of processing the order also as booking, invoicing and evaluating.