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by Jan Abdullah, Wong Sok Kiew. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 136-138). / ABSTRACT --- p.iv / TABLE OF CONTENTS --- p.v / LIST OF ILLUSTRATIONS --- p.vii / ACKNOWLEDGEMENTS --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Research Objective --- p.1 / Methodology and Analysis --- p.2 / Report Structure --- p.4 / Chapter II. --- COOPERATIVES IN MALAYSIA AND THE KJCPMB --- p.5 / Cooperatives and Objectives --- p.5 / Cooperatives in Malaysia --- p.6 / Koperasi Jimat Cermat dan Pinjaman Mercantile Berhad (KJCPMB) --- p.10 / Chapter III. --- ORGANIZATIONAL CHANGE: MODELS AND APPROACHES --- p.14 / What is Organizational Change? --- p.14 / Theoretical Models of Change --- p.15 / Practical Approaches to Change Management --- p.21 / Chapter IV. --- THE CHANGE PROJECTS OF THE KJCPMB： 1988 -1994 --- p.28 / The Business Environment of the 1980s --- p.28 / The Crisis of 1987 - 1994 --- p.29 / Projek Komputer (Computerization) --- p.32 / Aktiviti Pengguna (Retailing Activities) --- p.37 / Skim Pinjaman MBf (MBf Loan Scheme) --- p.43 / Summary --- p.47 / Chapter V. --- PROBLEMS OF CHANGE --- p.49 / Employees' Inability to Cope with Change --- p.49 / The Background of the Staff --- p.50 / The Un-Marketability of Employees --- p.52 / The Lack of Information --- p.53 / The Lack of Proper Leadership --- p.54 / The Election of Board Members --- p.55 / The Absence of a Strong Middle Management --- p.57 / The Poor Calibre of Leaders --- p.58 / Poor Communications --- p.61 / Inadequacy of Communication Channels --- p.61 / The Failure to Use the Powerful Grapevine --- p.63 / The Absence of Trusted Communicators --- p.64 / The Current Situation --- p.65 / Chapter VI. --- RECOMMENDATIONS --- p.67 / The Leadership Plan --- p.67 / Self Diagnosis or Leadership Assessment --- p.68 / Crafting a Vision --- p.70 / Re-Thinking Resistance --- p.74 / Separation of Policy-Making and Executive Functions --- p.75 / The Communications Plan --- p.77 / Check Channels and Audit Communications Package --- p.77 / Communicative Effectively --- p.81 / Adopt' the Grapevine --- p.83 / The People Plan --- p.84 / Training and Career Development --- p.85 / New Appraisal and Reward Systems --- p.88 / Review of Recruitment and Hiring Policies --- p.90 / Chapter VII. --- CONCLUSION --- p.93 / APPENDICES --- p.97 / BIBLIOGRAPHY --- p.136