M.Com. / The problems and difficulties associated with moving about in the cities of the world are apparent to all urban dwellers. Congestion, delay, noise and accidents feature daily in their lives. Urban growth has increased the demand for services, among which passenger transport forms a major part. This increase in demand is a dynamic, ongoing process and it can be expected that transport will continue to pose severe problems, in spite of academic research, investigations and commissions of inquiry...

M.B.A. / The aim of this study is to investigate the factors that affect the service quality delivery implementation, benchmarking Translux and Greyhound, using the SERVQUAL model. 4 1.3 Objectives The study has the following objectives: 1.3.1 to determine the different customer-orientated approaches; 1.3.2 to investigate insights into the concept of marketing studies that support customer orientation; 1.3.3 to ascertain how to implement a customer-orientated approach in the industry; and 1.3.4 to determine the gaps between Translux and Greyhound service delivery and customer expectations. An assumption of the study is that the adoption of a customer-orientated philosophy will mean that the company has embraced the implications of the philosophy

Bibliography: pages 196-213. / This thesis treats the role of the jitney in urban transportation from an economic perspective. The method of enquiry begins with a theory review including a description of the jitney, the distinction between passenger and operator costs, economies of scale and scope, market structure, and an allocatively efficient pricing rule for the jitney industry. It is asserted that in an unregulated urban transportation market a socially efficient pricing structure arises, which reconciles both user and producer costs. A discussion of the rise and decline of the jitney industry in Cape Town from 1924 to 1931 and industry developments in the 1970's and 1980's places this exposition within an historic context. Policy implications of the aforegoing analysis are suggested with respect to the potential role to be played by the jitney in urban public transport. Based on this approach, an alternative consideration of the competition between the jitney and conventional transport methods is proposed.

From Preface: The following research is centred around the Grahamstown non-white urban transportation problem. The bus service under consideration is owned and operated by the Grahamstown Municipality and is attached to the City Fire Department. It caters only for non-white commuters by operating fourteen buses, which carry approximately 1 200 000 people per year. As such, the difficulties encountered by this transport service should be generally, though not entirely, applicable only to relatively small non-white transport undertakings. The aims of this research are threefold: 1. to establish the environment within which transport undertakings operate, the structure of the undertaking in response to this environment and the problems which such undertakings encounter in their daily operations ; 2. by analysing in detail a specific transport service, an attempt has been made to delineate problem areas in both the cost and revenue structures, and to ascertain the degree of management awareness of the existence of these problems ; and 3. to determine the social impact of this transport operation and to evaluate all aspects of the service in relation to commuters, business and social needs and wants. Unfortunately, an attempt to extend this type of research to further Eastern Cape urban areas was unsuccessful due to the refusal by certain transport undertakings and government bodies to provide essential information.

MURP / Department of Urban and Regional Planning / This study focuses on the evaluation of intelligent transport systems making use of the BRT-Rea-vaya in Johannesburg as a case study. This study was motivated by the observation that few studies have been conducted in the study area that tackle explicitly intelligent transport systems evaluation. Intelligent transport systems can assist in improving private and public transportation systems and operations performance. In the public sector where various modes of transport such as the taxi, metro bus, metro rail, Gautrain and the BRT Rea-vaya operates, intelligent transport systems present opportunities for improving Level of Service (LOS) delivery. In Johannesburg, the BRT Rea vaya system was adopted by the Johannesburg metropolitan municipality to provide a safe, reliable, efficient and accessible public transport system. The BRT Rea vaya system is aimed at providing a better public transport, operating systems and service. For the BRT Rea vaya systems to achieve its primary goals and objectives, an intelligent transport system was incorporated to better manage the BRT Rea-vaya systems operations and activities. The study disclosed the status quo, opinions and attitudes of commuters regarding their experiences with the BRT Rea vaya public transport systems in Johannesburg. Furthermore, the study investigated whether the original objectives and aims of intelligent transport system in the BRT Rea-vaya have been meet. A central theme of the investigation is seeking to understand constraints and opportunities regarding BRT Rea-vaya intelligent transport systems‘ operations and activities in Johannesburg. The use of primary and secondary data such as questionnaires, key informant interviews, observation, journals and previous researches related to intelligent transport systems were used to acquire an in-depth understanding of the operational management of BRT Rea-vaya intelligent transport system. Collected data was analyzed using Statistical Package for Social Sciences (SPSS) with the aid of Microsoft Excel making use of descriptive statistics, regression analysis, cross tabulation and chi-square test. This was presented using tables, graphs, maps etc. Qualitative data was analyzed making use of a thematic approach. The study resonates in the need for rapid public transport systems to provide lessons for improving and adopting intelligent transport systems. As an end product, the research provided a framework of analysis on how to integrate intelligent transport systems in the context of Bus rapid transit systems.