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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

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Showing 1 to 10 of 985 (0.036 seconds)
1

Performance analysis and optimization of inbound call centers /

Stolletz, Raik. January 2003 (has links)
Techn. Univ., Diss.--Clausthal, 2002. / Auch als: Lecture notes in economics and mathematical systems ; 528.
Call centers Call centers
2

Spaces of labour process : a case study of call centres in Kolkata, India /

Roy, Anurupa. January 2006 (has links)
Thesis (M.A.)--York University, 2006. Graduate Programme in Geography. / Typescript. Includes bibliographical references (leaves 183-189). Also available on the Internet. MODE OF ACCESS via web browser by entering the following URL: http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&res_dat=xri:pqdiss&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&rft_dat=xri:pqdiss:MR19635
Call centers Call centers
3

Call centre design, operation and optimisation : a structured and scientific based approach /

Du Preez, Johan Joubert. January 2008 (has links)
Thesis (MScIng)--University of Stellenbosch, 2008. / Bibliography. Also available via the Internet.
Call centers
4

Personalized call center traffic prediction to enhance management solution with reference to call traffic jam mitigation a case study on Telecom New Zealand Ltd. : a dissertation submitted to Auckland University of Technology in partial fulfillment of the requirements for the degree of Master of Computer and Information Sciences (MCIS), 2008 /

Mohammed, Rafiq. January 2008 (has links)
Thesis (MCIS) -- AUT University, 2008. / Includes bibliographical references. Also held in print (109 leaves : charts ; 30 cm.) in the Archive at the City Campus (T 338.4738464068 MOH)
Call centers
5

Arbeit im Call-Center Tätigkeitsstrukturen, Belastungen und Ressourcen /

Timm, Elke. January 2003 (has links) (PDF)
Wuppertal, Universiẗat, Diss., 2003.
Call Center
6

Flexible Kundeninteraktionsprozesse im Communication-Center : [Anwendungen, Probleme, Wissen] /

Zapf, Michael. January 2003 (has links)
Zugl.: Bayreuth, Universiẗat, Diss., 2001.
Call Center
7

Entwurf eines Frameworks für CTI-Lösungen im Call Center

Bauer, Nikolai. January 2002 (has links) (PDF)
Dresden, Techn. Universiẗat, Diss., 2002.
Call Center
8

Kommunikationsarbeit im Teleservice Beanspruchung und emotionale Regulation bei Call Center-Dienstleistungen /

Scherrer, Karin. January 2002 (has links) (PDF)
Wuppertal, Universiẗat, Diss., 2002.
Call Center
9

Work dysfunctions and their consequences as experienced by call centre agents : an exploratory study /

Werner, Ann. January 2006 (has links)
Thesis (MA)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
10

Perceptions and Attitude Toward the Potential use of Computer-Assisted Language Learning (CALL) in Swaziland: A Case Study.

Mthethwa, Mandlakayise Patrick 01 May 2011 (has links)
AN ABSTRACT OF THE THESIS OF PATRICK M. MTHETHWA, for Master of Arts degree in teaching English to Speakers of Other Languages, presented on May 12, 2011, at Southern Illinois University Carbondale. TITLE: PERCEPTIONS AND ATTITUDE TOWARD THE POTENTIAL USE OF COMPUTER-ASSISTED LANGUAGE LEARNING IN SWAZILAND: A CASE STUDY. MAJOR PROFESSOR(S): Dr. Thomas Thibeault, Dr. Laura Halliday. The study examined pre-service and in-service teachers' perceptions and attitudes toward the potential use of computer-assisted language learning (CALL) in teaching English as a second language in Swaziland. Among other things, the study has been necessitated by the absence of any CALL course in any of the institutions of higher learning, albeit the availability of computers in elementary, secondary, high schools and institutions of higher learning in Swaziland. This study did not only unearth how much the teachers know about computers, but also how prepared they are to use computers in teaching English as a second language. This is the first study, at least to the researcher's knowledge, that has sought to investigate computers and English language teaching in the context of Swaziland. The study is an eye-opener on how these categories of teachers viewed the potential integration of technology into an English language classroom.
CALL in Swaziland

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