- About
-
The Global ETD Search service is a free service for researchers
to find electronic theses and dissertations. This service is
provided by the
Networked Digital Library of Theses and Dissertations.
Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
Search results
Showing 1 to 10 of 11 (0.176 seconds)| 1 |
Service delivery management a process for proactively ensuring customer satisfaction /Schoen, Andre. January 2002 (has links)
Thesis (Ph. D.)--University of Sydney, 2002. / Title from title screen (viewed Apr. 24, 2008). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Australian Graduate School of Management. Includes bibliography. Also available in print form.
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Analytical CRM developing and maintaining profitable customer relationships in non-contractual settings /Wübben, Markus. January 1900 (has links)
Dissertation, Technishce Universitat München, 2008. / Includes bibliographical references.
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The impact of cultural value orientation on customer perceptions of post-recovery service satisfaction in an Eastern context /Prasongsukarn, Kriengsin. January 2005 (has links)
Thesis (Ph. D.)--University of New South Wales, 2005. / Also available online.
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Period traveling salesman with customer stratificationLim, Huay Huay, January 2006 (has links)
Thesis (Ph. D.)--University of Missouri-Columbia, 2006. / The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on August 10, 2007) Vita. Includes bibliographical references.
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Attribution, expectation, and recovery an integrated model of service failure and recovery / by Jun Ma.Ma, Jun. January 2007 (has links)
Thesis (Ph.D.)--Kent State University, 2007. / Title from PDF t.p. (viewed Nov. 14, 2007). Advisor: Michael Y. Hu. Keywords: marketing, service. Includes questionnaire. Includes bibliographical references (p. 134-145).
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The interaction of cognition and affect in consumption experiences : implications for services marketing /Dalakas, Vassilis. January 1999 (has links)
Thesis (Ph. D.)--University of Oregon, 1999. / Typescript. Includes vita and abstract. Includes bibliographical references (leaves 144-156). Also available for download via the World Wide Web; free to University of Oregon users. Address: http://wwwlib.umi.com/cr/uoregon/fullcit?p9947975.
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The impact of service provider citizenship behaviour and relational investments on customer commitment and behaviour : a study of airline customers.Newton, David. January 2003 (has links) (PDF)
Thesis (M.Psych.Org.) - University of Queensland, 2003. / Includes bibliography.
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Examining service quality for homebuyers in the residential real estate brokerage industry /Seiler, Vicky L. January 2004 (has links)
Thesis (Ph.D.) ---University of Western Sydney, 2004. / "Submitted in fulfillment of the requirements for the Degree of Doctor of Philosophy at the University of Western Sydeny." "January 2004" Includes bibliographic references.
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Cultural influences on service quality expectations evidence from the hotel sector in Germany and Spain /Başara, Meltem January 2009 (has links) (PDF)
Thesis (M.B.A.)--University of North Carolina Wilmington, 2009. / Title from PDF title page (February 23, 2010) Includes bibliographical references (p. 122-138)
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A study of Hong Kong travellers' perception on air travel industry /Mak, Kai-ming, Leo. January 1997 (has links)
Thesis (M.B.A.)--University of Hong Kong, 1997. / Includes bibliographical references (leaf 85-86).
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